Fast to respond. They were out the next day to do the leaking test. Identified the 2 problems and…read morereturned the next day (a Sunday) and completed the repairs. Great guys and the least expensive quote. Will definitely use again if needed.

Great customer service, affordable, diligent and expeditious. Highly recommend! Wouldn't use anyone…read moreelse:)

We have used Poolie for the last couple of years. I would highly recommend them. Each tech that has…read morecleaned and repaired issues are kind, professional, very thorough, and give attention to the detail. Grant came today and made sure we were pleased! He told me if there is anything he could do better to make I sure to tell him! Thank you Grant for taking your job seriously and being conscientious:) Thank you Poolie for an outstanding job each week!

We hired Poolie in April again this year to replace our pump and provide weekly cleaning. While I…read moreclearly communicated that the pool was drained, the install technician seemed unaware of the pool's status upon arriving. We asked for a cleaning before water was added. No two technicians understood our service details because of poor communication within. The install technician provided vague instructions regarding valves and power without ensuring I understood the process. We paid the service diagnostic fee, new pump, and $450 for a cleaning before set up. The results were below average. Days later, the pool tech arrived but was confused that the pool was empty, complaining it was harder to clean. He did not scrub or spray down any part of our plunge pool and basin. Marked it done. A layer of dirt remained on the floor, vents were still full of debris, and tiles remained dirty. I thought since we are giving this company around $4500 for this project, a complete clean up was guaranteed for our small pool that was kept clean all year. Poolie did send out an employee (sorry I can not remember) to make this right. He also set up getting the pool filled and explained everything in detail. We appreciate his effort in resolving many of the issues. These issues reflect a broader pattern of internal miscommunication. We frequently encountered problems with weekly cleanings being pump left on dry prime and baskets not being emptied. I was receiving sales calls for weekly service with an empty pool and no pump. It appears to be no central point of contact familiar with our account history. We have met some knowledgeable and friendly staff at Poolie, it was just inconsistent. I wish them the best.

They have been really busy but made time for my claim. Jeff has come out to my home a couple of…read moretimes and he was fantastic. very friendly and knowledgeable. He took the time to answer all my questions and added plus he was doggie friendly. My pool looks great thank you to Jeff you're the best.

We are new pool owners and Stacy has been so patient and proactive since Day 1 of meeting us. When…read moreshe is here, she checks in to be sure we don't have questions, she loves on the dogs who won't leave her alone, and when our 6 year old is here, he will go out and she teaches him how to get the leaves out of the pool and patiently answers his constant questions. Today, with the horrible ice storm, she texted us first thing this morning to tell us that we should be good to go with the pool settings as is. But then when we asked her a question later, she said she'd just run by to check on things, which she did (did i mention ICE STORM??) and all was well. Just really appreciate her and her approach to customer service.

Called this guy like 5 times; spoke to him once. Just asked him to come by to look at it and give…read moreme a quote for the pool repairs I needed done. No return phone calls; zero follow-up to see if we could schedule. Worst customer service I've ever encountered.

Always prompt and provide great service. Very nice professional team. Excellent to work with!read more

Switched companies ..never showed up when they said ..multiple calls ..ruined pool ..currently have…read morea different pool drain our pool $500 .Will Never recommend ever

They screwed up my pool chemicals so bad that the pool had to be drained. Tried several times to…read morehave them fix it but they didn't/couldn't. This company was great in years gone by. Now not so much. I would not do business with them ahain.

Generally a good experience and I would definitely recommend. The prices were reasonable (I'd…read moreestimate about average for the area) but quality of service was fantastic. Justin and his team were very responsive, communicative helpful and prompt. Frankly whatever mobile app/platform they use for payment and quote approval leaves a lot to be desired and was the worst part of the entire experience. That said, they promptly fixed the issue and refunded the additional unapproved credit card surcharge. Note to management: I'd consider other payment systems/options if i were you.

Hired these guys to resurface pool and pool deck (ie a very big job). They were also to replace…read moreone part of pool deck with what was supposed to be white flagstone. I ended up with some sort of brown rock you can't even walk on. They were beyond awful to work with. Plus the day after they drilled out the piece of concrete that was to be replaced, there was a crack halfway around the pool at the top of the tile. I'm still dealing with the damage they caused. Avoid at all costs!!

Now that all the work is done, I am even more impressed with Aqua Pearl Pools! They even found…read morethings that were cracked and allowing sand to flow into the pool. No wonder my pool always had sand at the bottom. I LOVE my new heat pump. They did such a great job on everything. My new pool guys forever!

Can not find the location We followed Google and Apple Maps. Each took us to private homesread more

Hill Country Pools is absolutely phenomenal! I couldn't be…read morehappier with the service they've provided. Our pool has never looked better -- crystal clear, perfectly balanced, and consistently spotless. Their team is reliable, professional, and truly pays attention to detail. They show up on time, take the time to explain what they're doing, and make sure everything is done right. It's such a relief to have a company I can trust to keep our pool in perfect shape. If you're looking for high-quality, dependable pool service in the Hill Country/Austin area, Hill Country Pools is the one to call. Highly recommend!

Great service and great customer service. Quality care! Great cleaning service. Very helpful!read more