I have a 10-year-old Master Spa that needed a new cover, a new cover lifter, and some jets…read morereplaced. Their team arrived on-time and got the job done perfectly with a high degree of professionalism. I highly recommend this company for your hot tub maintenance and repair needs.

Fantastic! Came out, recognized the problem, and repaired under warranty with no cost!read more

Initially had a negative experience with another pool company and switched to Pristine Pools. The…read moredifference was night and day. They are great at communicating, are consistent on when they come to service the pool and are very friendly.

Such great service. I called looking for a service this company does not provide. They led me…read morethrough the process of what I needed and then called back a week later with a referral! Teanette even apologized for being delayed in responding. And I am not a paying customer of theirs, just asking for info. I can only imagine what they do for their paying customers. If we abandon our mission to take care of the pool ourselves, I will call Austin Pristine Pools.

Efficient diagnosing and effective problem solving. Dylon took a few minutes to get to the root…read moreproblem and then had a great solution that fixed the right problem in a timely manner and at super reasonable cost. I most definitely would recommend Balanced Blue for pool service and Dylon's problem solving.

Dylan was great. On the first cleaning and knowledgeable. Nothing but trouble after that. The guy…read morehe sent to clean after that would leve the pool with algae in the pool. When I called Dylan he said it would get better but it never did. He told me that on 2 seperate cleanings as I watched my pool get greener and greener. I think they are having growing pains, but can't live with a green pool.

Smooth transaction and speedy service!!…read more They did a great job replacing our pool light. All throughout the process they provided quick replies to our messages and always directly answered our questions. I also appreciated that they provided us with additional options to work within our budget. Provided requested services within the week. We are very pleased with the repair they made on our pool.

Darrin removed the water heater and installed an erosion feeder. The cost was reasonable, the…read moreservice was prompt, and Darrin took his time to explain the changes he made and instruct me on how to use the erosion feeder. I will definitely hire A&B Pools for my next repair.

We are so happy with this company! Bearded Phool has been taking care of our spa and cowboy pool,…read moreand after trying four different companies in under a year, we were starting to feel like pool-maintenance nomads. Two companies were "all set to start"... and then never showed up. Both had great reviews and even better excuses--none of which came with an actual follow-up. Another company did a nice job, but the price was so high we felt like we were financing a small yacht. Then we found Bearded Phool, and every week our cowboy pool and spa are sparkling like they're auditioning for a magazine cover. Their communication is fantastic--photos, a weekly report, and if I ever have a question, my texts or calls are returned immediately. The staff is incredibly friendly, and the quality of service is truly perfect. Thank you!!!

Very high estimate also back & forth appointment - said coming then not- not sure from high demand…read morein Summer but I will definitely not rely on this pool service 550$ plus 150$ for first visit 11000 gallons pool is quite insane. You said same route now claimed for long distance? How much you charge for travel? how much for weekend labors? if long distance should you reject at the beginning? Should not take advantage from urgent Clients esp. not much serious security such as pool service. A lesson learnt for me but just red flag to warning some future clients, I could share some free estimates from several Pool service w/ very reasonable cost but not worth now, my pool issue is resolved completely. Thanks

Let me start by saying Rodney is not a bad person. I believe he is well-meaning overall, and wants…read moreto do good by people. However, you definitely don't want to hire him to work on your spa. While there is some chance he can fix it, but there is a large chance that like me he doesn't fix it. Charges you $375. Creates a huge leak in your area that ruins carpets. Promises to come back, doesn't come back. Say's he'll make it right and then doesn't. Here are the issues with Rodney: He's not a good troubleshooter. Despite having worked with spas a long time, he's not good a featuring out what the problem is. He cuts corners. For example he put the wrong piping in our hot tub which resulted in a huge leak that he denied repsonisiblity for. He said "it wasn't leaking when I left, so it's your fault". The next guy outlined all the problems it was a vertical consumer white piping not grey hottub suitable piping. You can't trust he will do what he says he will. He seems very earnest and says "Trust me" a lot, but you can't. Even if you get it in writing like I did, he will back out. During the first round, the hot tub didn't get fixed, but he said it was and said he had to go to another appointment. He promised to come back in the morning if there were any problems. It started leaking and I told him this multiple times, and he didn't respond for a long time. He didn't show up as promised in the morning, but said he would come at 5:00pm, but didn't show up again. Claimed he didn't say he would. He finally came back and did a bunch of work, but couldn't figure out the problem. He said he would need to charge to do more troubleshooting, even after he agreed in writing he would fix it for no more cost. We finally got another person out from Poole, and they were the opposite. Took 30 minutes to figure everything out and pointed out all the problems that rodney created. If you choose rodney, and horrible things happen and you have read this, then it's no one's fault but yours.

I found Rodney on one of the Austin short-term rental Facebook groups. I was in need of a deep…read moreclean and complete flush of our seven-person hot tub. His quote was competitive and also was flexible in scheduling! Rodney is very knowledgeable and passionate about hot tub maintenance and cleaning which you can tell in his enthusiasm for creating the best experience. Rodney communicated some additional work that needed to be done to get rid of the calcification. He quickly was able to come up with a solution and was very thorough. I will definitely be using his services again!

Such a great service offered! After receiving our Twilight 240 spa, I too being a new spa owner had…read moremany questions about properly setting up. Ted was incredibly helpful guiding us through the initial steps and using proper chemicals and amount of each. Our initial set-up was a Bulls Eye, water was perfect in all area's. Since that set up, Ted has been super helpful in guiding us with additional questions as we maintain the condition of our water. We are so grateful that we purchased our Master Spa and were connected with Lonestar for our service needs. Buying additional chemical and having it delivered when Lone star is in the area is a SUPER Bonus. Thank you, Lonestar Spa Services, for making spa life a Breeze!

Ted and crew did an amazing job on both sides. this wasn't the cheapest option. in the middle of…read morequotes id gotten, but im super happy i went with them. they are real pros and know their hottub/swimspas inside out. also they are a resource for any future issues. got me all set up with instructions on everything i need to know with many tips to avoid common mistakes. if i were to do another move i wouldn't consider anyone else.