Absolute disaster. Property damage and failed repairs! Hired…read moreBaird Pools to fix a small hot tub leak and replace some loose front tiles. It was a complete disaster from start to finish. * Property Damage: The crew did zero prep work to protect our property. They walked over crushed glass directly on our custom limestone stairs and pool stepping stones, causing permanent damage. * Incompetent Repairs: They retiled the hot tub without refilling and pressure-testing it to confirm if the leak was actually fixed. Unsurprisingly, it still leaks. When I raised this with the owner, Cris, his "solution" was telling us to pour Fix-A-Leak into the tub--and then told us to double the dose when his suggestion failed. * Unprofessional Workmanship: They forced an incorrect light into the socket and sealed it with epoxy. Our new repair crew had to use pliers and a shop vac just to undo the mess. The tile thinset used was applied so poorly that dark spots are now visible through our transparent tile, requiring a total replacement as it is a complete eyesore. We have had multiple reputable pool companies out since, and they ALL confirmed the tile job was incredibly sloppy, used the wrong grout, and looked a decade old. We are now spending an additional $10K to undo and redo Baird's work. Cris has expressed to us on a few different occasions that he is not willing to fix our spa, in our last email exchange he told me that, "he is not married to this spa." So much for those "Family Values, Trust and Respect" advertised on their website. Save your money and your property--do not hire this company.

Baird Pools recently handled a warranty repair on our Pentair main pool pump and the service was…read moreexcellent. Parker arrived on time and came prepared with the tools and a replacement pump, which made the repair quick and easy. He clearly knew the equipment and had everything installed and running smoothly without any issues. It's always nice when a technician shows up prepared and gets the job done right the first time. Very positive experience with Baird Pools and Parker. I would definitely recommend them.

Jason and the team have been building pools for ever and you can tell. They run a tight ship! From…read morethe initial design to the final walk through the CCP team delivered. We are very pleased with our pool and would 100% use them again without a doubt.

First, let me cut to the chase, I highly recommend Capital Custom Pools and Shane, the General…read moreManager! This is my first pool, so I came into this pretty uneducated and Shane was very patient with me during the entire project, explaining the process and what to expect. He is an extremely experienced pool builder and beyond professional and responsive. He makes you feel like you're the only customer he has and follows through even after the pool build is finished. If you want a high-quality gorgeous pool, you must hire this company. Builder Selection Shane and his staff were extremely patient as I tried to align the very differing proposals, breaking costs down as I requested. His proposal was easy to understand and was straightforward, not hiding costs in various categories as most of the other builders did. I felt I got a very fair estimate. While their proposal was not the lowest, I chose them because I felt very comfortable with Shane, his knowledge and he's just an overall really nice guy. Another reason I chose them was because he was the only builder to submit the design to our HOA without my even asking! He kept me informed as the process with them progressed. Design I already had a pool design done by another builder but wanted to get estimates from other builders. I called five and Shane was the first to to respond. We met that week and I was very impressed by his professionalism. He looked at our design, asked really good questions about the pool and how we thought we would use it. He also made some suggestions that had to do with the actual usability of the pool. He took the paper based plans and some screen shots and recreated the design using his own pool design software. We had several design meetings either at his office or at my home. He patiently tweaked the details as well as the bigger things until we were satisfied with the design and the materials. Build Shane managed this project like clockwork and the only time the progress slowed down was due to weather. He kept me informed of who was coming when and what was expected to be accomplished in that given time. His contractors were very skilled, polite and was respectful of our property. The project wasn't trouble free by any means but at each step, Shane oversaw the work being done, making changes either at my request or because he wasn't satisfied. None of which were charged to us. Shane and his staff were so responsive to all of my questions, concerns and me calling him and telling him that one of the pool walls wasn't being done to design, he stopped the work and redid it to design. There's so much more to write but that would make this review too long to want to read. Our pool is amazing and we're extremely happy with the result. Also I didn't feel that once the pool was finished Shane would disappear. In fact, he's still very responsive when we have a question or trouble with the equipment. I would highly recommend Capital! Shane and his staff are honest, knowledgeable, demand high quality from the contractors and I can't say enough about their responsiveness.

I would never work with Westbank Pools again and highly recommend avoiding them. Constantly blaming…read moreissues with sub and others for their lack of ability to plan or deliver. Been living in a construction zone for three years on a 6 month committed and paid for project plan.

I would never hire Westbank Pools to build another pool. I am stuck with a major crack and an…read moreapparently worthless warranty. The pool started leaking and crack was confirmed and reported to Westbank in September 2025. As of the date of this review, (March 2026), Westbank has failed to honor their warranty with a permanent repair. Despite representations, repair crews never arrive as promised and only excuses blaming third parties are offered for the failure to do so. If you are looking for a quality pool builder willing to stand behind their work, go elsewhere. If you are considering Westbank Pools, beware and think twice.

Darnell Pools took on the job of making our tiny back yard into a fun and family oasis and they…read morecrushed it. We absolutely love our pool, the cabana, and our refinished porch. It's become a gathering place for friends and family. We chose Darnell over some of the larger companies because we liked the idea of communicating directly with the owners. We had a few hiccups along the way, as all projects do, but Lexi and Bill were always over-the-top with their communication. Multiple times, Bill would drop what he was doing to make his way to our house to solve the problem himself. We made a lot of changes along the way, and they not only adjusted to our demands, but were incredibly flexible and made our overall experience great. I would highly recommend Darnell Pools if you are looking to vastly improve your backyard.

We are so happy with our amazing pool from Darnell Pools. The design is exactly what we wanted and…read morewe loved all of the design suggestions that Bill Darnell had, such as adding an extra bench in the deep end, and a full length bench along the entire Baja shelf which has become our favorite part of the pool. The process from clearing the grounds to completion was much faster than we expected. We love hosting pool parties and the Darnell team made sure that we hit our deadline of having the pool completed before Memorial Day weekend so we could host a pool party for our family and friends! The pool equipment is very easy to use! I control the pool lights, bubblers, spa heater, etc. all from an app in my phone and I love it!

I had never heard of Pinch a Penny but stopped in because I was done using Leslies...The people at…read morethis location were awesome and super knowledgeable and have been great helping me get my pool chemicals back in balance...I highly recommend this store

Pretty amazing service, especially for these days! Thought I knew what I was doing with pool…read morechemistry. Was wonderfully educated, not sold "stuff." Very different concept, they make the chemicals themselves, and the packaging is fabulous. No chemical smell in there, very clean store. How you do anything is how you do everything. So I expect their pool cleaning and maintenance services are stellar as well. I will be back for my supplies, works out cheaper than buying in the regular places. Do yourself a favor and check it out. Glad I did.

We originally called California Pools to build our pool and were so disappointed. We decided to…read morecall One Thousand Waves when our project turned into a nightmare. They came in redesigned what we had and created our dream backyard. They were professional, on time and on budget. If you're looking to put in a pool you should call One Thousand Waves.

We could not be happier with our pool and our experience with One Thousand Waves. They build a…read morebeautiful pool and work hard to exceed expectations. John does what he says he is going to do and you can tell that he cares about his customer. You want to work with One Thousand Waves. Great people! Great Pool!

Awesome job, easy to work with and responsive, very clear on what the process would be and…read morecompleted the job quickly. Tiles look great! Would highly recommend!

Kyle and his team were amazing. The quality is impeccable, the choices and direction he gave us in…read morereplacing our pool time were spot on. Most importantly, we needed to get this job done quick and Kyle responded. Within a week, he put the entire project together from draining the pool, cleaning the tile and replacing an entire decorative wall. We cannot be more please and would highly recommend Pool Tile Restorations. We even switched to Kyle's pool service knowing that we will be just as pleased.

BEWARE! DO NOT USE THIS COMPANY! The good: Gavin was a very hands on contractor during the build,…read morealthough it took longer than it should have as they were juggling several jobs at once. The bad: My decking, retaining wall and coping began to bow and crack almost immediately. Pieces of it fall into the pool daily. It looks terrible. It's embarrassing and I am going to have to get it fixed to be functional. The ugly: Nathan, the owner, and Taylor, the CEO, both said they would resolve this and fix it. They stalled and stalled and claimed they were turning it over to their insurance to handle it, and no one ever did. Now I have turned it over to an attorney.

As a contractor myself, I am always looking for great companies to refer my clients to when it…read morefalls out of my area of expertise. After dealing with Kris for a pool project on my own home, I knew he and Native Waterscapes would be the first and only recommendation to other potential clients seeking pools. The bidding process was honest, transparent, and it was easy to see I was dealing with experienced professionals. Quality work takes time. Everything in Austin takes extra time due to permits. This team is managed our time expectations, weather slowdowns, and Covid related materials slowdowns with excellent communication and complete professionalism. 10/10 Can't think of enough good things to say about the experience and couldn't be happier with how the pool turned out.