If I could give 10 stars I would! If you need any pool or spa services the is best choice hands…read moredown! He went above and beyond and just a pleasure to work with!

Stephen was incredible! He was able to navigate a few unexpected situations that arose while…read moreservicing and cleaning my hot tub. It hadn't been used in about a year but when he left it looked brand new. Amazing and friendly service and I couldn't recommend Atlas Oasis enough!

We've spent more than $10k at this company over the years and had a great relationship and service…read morefrom them. In a routine conversation with someone named Michelle regarding service she was rude and hung up on me. I called back and she did not apologize for hanging up or for her unprofessional attitude towards me. I let her know that she should go fuck herself for her behavior and that I would never do business with them again. Then I received a message saying that I was banned from their business. Fair enough. No courtesy or professional response from a company I've spent more than $10k at in the past 4 years. She needs to be fired.

Big Star Backyards is--hands down--the best spa purveyor in the Austin area. We shopped around to…read moredo due diligence, and not only were the prices better across the board at Big Star, but the sales guy we worked with (Chad) was WAY more knowledgeable. Turns out this is a family business, which makes sense why Chad knew the Jacuzzi system backwards and forwards. Probably been hearing about hot tubs since he was a kid. Also, he had just the right touch. He knew the products were quality, so he didn't pressure us or upsell. He let the products do the talking. He earned our trust and delivered on it 100%, including being responsive over text as I got the whole thing installed and set up. Service that really went above and beyond. The only thing I would add to the Big Star business model: a subscription plan to get the chemicals delivered automatically. Would love to set it and forget it, with my money going to a locally-owned, family-run business instead of Amazon. Support small businesses!

Jason and the team have been building pools for ever and you can tell. They run a tight ship! From…read morethe initial design to the final walk through the CCP team delivered. We are very pleased with our pool and would 100% use them again without a doubt.

First, let me cut to the chase, I highly recommend Capital Custom Pools and Shane, the General…read moreManager! This is my first pool, so I came into this pretty uneducated and Shane was very patient with me during the entire project, explaining the process and what to expect. He is an extremely experienced pool builder and beyond professional and responsive. He makes you feel like you're the only customer he has and follows through even after the pool build is finished. If you want a high-quality gorgeous pool, you must hire this company. Builder Selection Shane and his staff were extremely patient as I tried to align the very differing proposals, breaking costs down as I requested. His proposal was easy to understand and was straightforward, not hiding costs in various categories as most of the other builders did. I felt I got a very fair estimate. While their proposal was not the lowest, I chose them because I felt very comfortable with Shane, his knowledge and he's just an overall really nice guy. Another reason I chose them was because he was the only builder to submit the design to our HOA without my even asking! He kept me informed as the process with them progressed. Design I already had a pool design done by another builder but wanted to get estimates from other builders. I called five and Shane was the first to to respond. We met that week and I was very impressed by his professionalism. He looked at our design, asked really good questions about the pool and how we thought we would use it. He also made some suggestions that had to do with the actual usability of the pool. He took the paper based plans and some screen shots and recreated the design using his own pool design software. We had several design meetings either at his office or at my home. He patiently tweaked the details as well as the bigger things until we were satisfied with the design and the materials. Build Shane managed this project like clockwork and the only time the progress slowed down was due to weather. He kept me informed of who was coming when and what was expected to be accomplished in that given time. His contractors were very skilled, polite and was respectful of our property. The project wasn't trouble free by any means but at each step, Shane oversaw the work being done, making changes either at my request or because he wasn't satisfied. None of which were charged to us. Shane and his staff were so responsive to all of my questions, concerns and me calling him and telling him that one of the pool walls wasn't being done to design, he stopped the work and redid it to design. There's so much more to write but that would make this review too long to want to read. Our pool is amazing and we're extremely happy with the result. Also I didn't feel that once the pool was finished Shane would disappear. In fact, he's still very responsive when we have a question or trouble with the equipment. I would highly recommend Capital! Shane and his staff are honest, knowledgeable, demand high quality from the contractors and I can't say enough about their responsiveness.

Daniel Besa and his team did an excellent job on our pool. We were told the pool would be…read morecompleted in 6 weeks and the time frame was actually about 8 weeks, but to me that was great for putting in a pool. We finished the pool in August 2015 and have been enjoying it about one month now. The pool size was approx. 33x16 with a surround of Limestone. It is Stunning! They use top of the line pool equipment, the Gunite has a pebble finish with Glass tiles around the edge of the pool. We also added two water features, a fountain and splash pad area. Would definitely use again!!

Hard to say enough good about this company... I interviewed at least 7 custom pool builders for a…read moredifficult/tricky above grade demo-of-old pool and build-of-new-pool job. I chose Infinity Pools based on their responsiveness, knowledge, and the fact that they use their own crews to do almost all of the work. I wasn't disappointed... They did a quality job every step of the way. My pool is absolutely gorgeous and I feel really confident that it was done well. I've done a lot of remodel jobs over the years, and it's rare to get to the end of one this size and be as pleased as I am. I recommend Infinity Pools without reservation.

Absolutely amazing store. They have so many options and their team was super helpful. I would…read morerecommend them to anybody.

Service after the sale is incredible! Anytime I have a question I just text Chad and he helps me…read moreout. We recently had a technical issue with our tub and setting up the service appointment was very simple and straightforward. These guys are great!

Tim is awesome. His company and his people are pro, trustworthy and straight-shooters. Very happy…read morewith my service. Repeat customer.

From the owner: Pool Scientist is SW Austin and Dripping Springs' premier pool cleaning, service, and repair…read morecompany. How is Pool Scientist Different? As our name suggests, we value precision. Every step of our process is exacting and next level. We believe Pool Scientist is the best company to make your pool safe and protect it long-term. Team. The person who shows up is honest and well trained. You can trust them with your pool and being in your backyard. Our staff include former teachers, property inspectors, and National Guardsmen. All live locally. Our repair guys have about 50 years of experience. Our certifications include Water Chemistry, Certified Pool Operator (CPO), Pool Start-up Water Testing and Balance. We measure water chemistry with commercial-grade digital readers. We never just estimate with a test strip. The Langelier Saturation Index is our gold standard to measure water chemistry. We never just focus on pH and chlorine levels. All data is cataloged in our Skimmer software How we use chemicals is also unique. Every chemical is measured to the ounce. Literally...never estimated. Specialty chemicals are used to reduce the amount of chlorine needed and to improve water clarity. We communicate clearly with you. We text you 10 minutes before our arrival and send another text when we are out of your backyard. You receive an email after each visit detailing our water readings, the work completed, and the exact chemicals added.

Jacuzzi Pool Filter assembly failed and Leslie's refused to handle the warranty within my 2 yr…read morewindow. I had purchased an extended warranty as well. I had to contact WaterWay directly and wait two weeks for the new filter housing. They manager at Leslie's wasn't nice about it. He just shrugged his shoulders and said that's how it is. Jacuzzi has since sold to WaterWay Plastics. Already frustrated with having to do the work my service provider (Leslie's) should be doing, I was then presented with a $300 invoice for labor after install. I refused to pay for service I had already paid for up front with the extended warranty. The service techs were both very nice but I got the feeling they were not going to get paid by Leslie's for the work. Needless to say, I will never order anything from Leslie's again. A local small contractor will likely provide a better experience.

Amazing service from the store General Manager Heather and the store tech Chris. The field tech…read moreSteve is absolutely the best as he's knowledgeable, friendly, conscientious and prompt. When I had an earlier issue, it escalated to their Vice President Greg who was on top of it and appreciated the feedback. This store and company are the perfect example of a company that understands great customer service. I highly recommend them for all your pool needs.

A+ , very knowledgeable and quick to do the job in a great attitude and the price was just a little…read morehigher but!, worth the price

Weekly pool cleanings have my pool looking great year round! Friendly and knowledgeable staff. They…read morealso identify any issues with your pool and they aren't trying to upsell or push any additional ervices that you may never need. I highly recommend gallaway pool!

Kyle and his team were professional in handling a pump replacement and they are prompt with their…read moreweekly service. My pool is exposed to a fair amount of debris and they have kept the pool balanced and blue.

Amazing work ethic!! Very professional and knowledgeable. I highly recommend this business.read more

I purchased both a sauna and a cold plunge from Oli Saunas in December 2024, and while the products…read morethemselves are absolutely fantastic, what truly sets this company apart is their unmatched customer service and integrity. The cold plunge chiller had a couple of challenges early on--something that could have been stressful--but every single time, Gerardo (the owner) personally made sure I was taken care of. He stood behind the product, guided me through solutions, and most importantly, always left me with the confidence that I would never be left hanging. That kind of honesty and dedication is almost impossible to find these days. This experience has made me realize something very important: do not buy saunas or plunges from faceless online sellers just to save a buck. The peace of mind, the ongoing support, and the relationship you get with Oli Saunas is worth infinitely more than any "discount." If you're considering a sauna or a plunge, make it a point to visit their showroom and see for yourself. The quality of the products is incredible, but it's the way this company takes care of their customers that makes them truly world-class. Thank you so much, Oli Saunas--you've given me not just great wellness products, but a rare, refreshing reminder of what true customer care looks like.

We learned so much about the different sauna models and were able to go sit inside one to help find…read morethe right model for our family. And the customer service was by far the best we'd had while looking. It's nice to speak with someone who knows saunas and cold plunges in-person! Highly recommend!