Initially had a negative experience with another pool company and switched to Pristine Pools. The…read moredifference was night and day. They are great at communicating, are consistent on when they come to service the pool and are very friendly.

Such great service. I called looking for a service this company does not provide. They led me…read morethrough the process of what I needed and then called back a week later with a referral! Teanette even apologized for being delayed in responding. And I am not a paying customer of theirs, just asking for info. I can only imagine what they do for their paying customers. If we abandon our mission to take care of the pool ourselves, I will call Austin Pristine Pools.

Nate was great aqua clear is really good and attentive…read more Would recommend Nate and Aqua clear to anyone

My jacuzzi was not heating up and Steven came and fixed everything including helping me reconnect…read moremy app which had also gotten disconnected. While trouble shooting these issues he also discovered a leak which will be fixed after a part is ordered. Steven was polite and informative. Great service!

I'm kind of baffled by all the positive reviews for this company. We have had consistent problems…read morewith Patriot since not long after we started using them in 2022. The weekly pool service is generally fine, but if anything goes even remotely wrong (which it will because they're scaling rapidly and training new folks), Patriot is nowhere to be found. In the time we've been using them, they've incorrectly cleaned our filter twice, stained our white pool tiles, and caused our skimmer to operate incorrectly. It has been pulling teeth to get them to return to fix it - many calls over many weeks, and at present, our skimmer and pool tile are still not resolved. In the case of the skimmer, our pool has an in-ground cleaning system and generally stays crystal clear throughout the spring months. Twice now, Patriot has come to clean the filter, and the skimmer has stopped operating immediately after. The first time, a tech returned a week or so later and told us their filter crew had forgotten to switch something to do with the skimmer back on (it was immediately fixed once he corrected it). This time, it stopped operating correctly immediately after the filter-cleaning again (same timing, same issue) and Patriot (after failing to return our calls, then sending people who weren't trained to investigate or resolve the issue three separate times) is telling us there's nothing wrong. This has been going on for well over a month at this point, and apparently we're going to need to pay someone else to come out and fix it. In the case of the pool tile (see pics below) Patriot acknowledged fault for the issue, and tried a number of tactics to resolve it, none of which worked. So it seems we're stuck with the stains. There are lots of pool companies in Austin. I'd recommend you go with a company that stands behind their work and fixes their mistakes.

We have been using patriot for over a year and I have to say this is the worst experience we have…read morehad with a pool company to date. Their people are unreliable and inexperienced, they have caused several thousands of dollars or damage to our pool through their negligence and our pool has been mostly unusable this summer because of the issues caused by their team. For context the pool was a couple of years old when we hired them and In perfect condition and working order. We have been waiting on a resolution from them on fixing the damage for several months now.

American Spa and Pool - Pentair Warranty Service…read more Dale from American Spa and Pool is fantastic. My wife and I always have a great experience whenever he handles our Pentair warranty service. He's friendly, professional, and gets straight to work. His knowledge of Pentair products is outstanding, and he consistently diagnoses issues correctly the first time. I appreciate that he explains the problem, answers my questions, and doesn't mind me watching him work. He kept me informed throughout the entire repair process, which gave me total confidence in the service. American Spa and Pool continue to deliver excellent support, and Dale is a big reason why I highly recommend them.

Great job and very professional. They used the correct parts and had the job done very quickly…read more Will use again.

Pool Scouts of Austin is an AMAZING company! Every time they come out to clean my pool, DE Filter…read moreand Salt Cell, I am so impressed by the quality of work they do. I highly recommend them and hope you choose them for your pool service!!! You won't be disappointed.

We've been with Pool Scouts since 2017. This is a hard working bunch of professionals who know how…read moreto clean our pool and work on our older equipment. Everything always looks nice and the employees are always friendly. I have always felt we are getting a great deal with them and I like that Matt, the owner is accessible with any special requests. For example once we had our pool cleaned on a Tuesday before a scheduled pool party the coming weekend, a big summer storm hit the next day and our pool was full of debris, Matt was able to work Us in for 1 more cleaning that same week before the party.

I feel so lucky that we found Jonathan to take care of our pool! He is very communicative,…read moreprofessional, and helpful, on top of keeping our pool clean and looking great. This is our first house with a pool so we knew very little about the equipment and cleaning process. He always lets me know what's going on and even helps me over the phone or FaceTime if necessary (like trying to shut things off during the freeze). I am so glad we have him instead of a company who might send different people to work on our pool or not be available if I have a question. He is also very on top of what we need to fix/adjust/replace to keep things running well and looking good, and he makes recommendations on how to address the issues. He has made having a pool and keeping it clean not a burden at all. I am a very happy client and highly recommend him to anyone looking for top notch pool service!

If you need your pool serviced you can stop looking. Jonathan has been terrific for our pool and…read morehas kept it in great shape! We purchased our house about 3 years ago and tried taking care of our pool by ourselves in the beginning. That was a mistake and made us basically not use our pool. After we hired Jonathan we are able to use it all season. Don't use a big pool company for your pool service, use a local small business. Great communication and will actually explain the process if you want to hear about.

Quick response to our inquiry for a quote, professional and knowledgeable for our condo pool…read more Highly recommend!!! Excellent follow up and reliability!

Now that all the work is done, I am even more impressed with Aqua Pearl Pools! They even found…read morethings that were cracked and allowing sand to flow into the pool. No wonder my pool always had sand at the bottom. I LOVE my new heat pump. They did such a great job on everything. My new pool guys forever!

I highly recommend Matt with Poolie for any pool remodel needs. Matt was incredibly easy to…read morecommunicate with throughout the entire process and gave me plenty of time to decide on colors. Since they don't have a formal showroom, I was initially nervous about color choices, but Matt made sure I felt comfortable with my decision. The job ran over by a couple of days, meaning I was out of town for work when the finishing touches were applied. When I returned home, I was momentarily shocked to find the pool looking very green! I initially worried it was the wrong color, but it simply needed to be properly "shocked" instead of me! Thankfully, my remodel included a month of pool cleaning service, so everything was quickly taken care of by their team. The employees at Poolie were top-notch. They were nothing but respectful of my property, ensured everything was put back exactly as they found it, and left the site clean. I have zero complaints about their work ethic or the final result. I am very happy with my remodeled pool and their excellent service! I was just purchasing the home and the pool needed to be redone. The owners received the quotes for me. From what I was told, Poolie was the only company who had actually looked at the pool when they gave the quote because they were the ones already doing the pool maintenance. So I chose to stick with Poolie because I figured their quote would be accurate since they knew what the pool actually looked like besides, just googling the address.They held the price for me a little longer as I needed to secure funds from a previous real estate transaction. I really appreciate that. I also had them replace all of the tile. They had used my garden hose and loosened it to where I could not get it tightened and when I let Matt know, could they please tighten the outside spigot he went above and beyond and actually had them replaced the whole thing although they did not damage it they just loosened it and it was not easy for me to tighten because it was old. Thank you Matt!! You can see from the photos the new pebble pool has a darker blue gray at night it looks really cool. It's lighter in the day when the sun is out.

We have used Poolie for the last couple of years. I would highly recommend them. Each tech that has…read morecleaned and repaired issues are kind, professional, very thorough, and give attention to the detail. Grant came today and made sure we were pleased! He told me if there is anything he could do better to make I sure to tell him! Thank you Grant for taking your job seriously and being conscientious:) Thank you Poolie for an outstanding job each week!