Fast to respond. They were out the next day to do the leaking test. Identified the 2 problems and…read morereturned the next day (a Sunday) and completed the repairs. Great guys and the least expensive quote. Will definitely use again if needed.

Great customer service, affordable, diligent and expeditious. Highly recommend! Wouldn't use anyone…read moreelse:)

These guys are amazing and I appreciate everything they do so well!…read more Always on time and my pool has never looked so clean. They even work around my dog so I don't have to worry about keeping her locked inside : )

Initially had a negative experience with another pool company and switched to Pristine Pools. The…read moredifference was night and day. They are great at communicating, are consistent on when they come to service the pool and are very friendly.

Great response time and very helpful in getting my pool timer repaired. Turns out the previous…read moreowner didn't even have the timers grounded. Steve even gave me some extra tips on my pool filter after he finished up. Highly recommend

Used South Austin Pool Service again recently, pump went out and was looking at a 3K replacement…read more They were able to get things working for a FRACTION of the cost. I bet if I brought out 10 different companies, 5 of them would have just make me switch the pump out for the 3K. I appreciate the effort and honesty of this small business!

We have used High Tide Pool Service since we moved to Wimberley in 2019. We are very happy with…read moretheir weekly service as well as with their service calls when our pool has issues. The people are friendly and accommodating. We highly recommend High Tide!

We had requester a quote on an algae issue we had and they sent a technician to evaluate the issue…read more We were told it would take weeks of regiments of wire brush cleanings and would be given a quote. Meanwhile, an associate at Leslie's suggested using a chlorine tablet and wire brush. We followed Leslie's advice and in 2 hours, the algae problem we had was gone. We did not hear back from High Tide Pools until we received an email out of the blue thinking it was the promised quote only to see a $92 invoice for labor plus tax plus fuel. I would not mind paying for services rendered if it was discussed before hand and the promised quote was given. I like these guys and we had used their service when we first moved to our home with pool and we had a great experience. The only reason I am writing a review is I asked an equitable bill to reflect on the current request and they did not reconsider or provide promised quote for future reference in case the dreaded algae returns.

Long, long, long story short: AVOID PIETRI POOLS AT ALL COSTS!!!…read more Long, long long story: I was referred to Pietri Perfect Pools by my home owner's warranty. What a disaster. William was rude, condescending, arrogant, and did less than shoddy work. The spider gasket in my multi-port valve was allowing water to go down the waste line. William came to my house, checked out my equipment and recommended replacing my entire filter. I had the original stainless steel filter and didn't want to switch to a fiber glass filter. He said it was possible to replace the multi-port valve, but it would take more time and effort. When I told him I wanted to keep the stainless steel filter he stopped returning my phone calls. I called the home owner's warranty to get them to contact him. I said I only wanted the work done if I kept my filter. I came home one day to find a fiber glass filter installed without my sign off. I called to get the stainless steel one back, but he said he had already thrown it in the trash. He was so flippant about the whole thing. I dreaded any contact I had to have with him. He didn't check his work either. When I turned on the pump, water shot out of the water line leading into the pump. It was like a geyser. I called him to tell him that he forgot to put the glue on that union joint. He told me I had probably done something wrong. I sent him a photo of the union and he said he would "look into it when he could". I complained to the home owner's warranty about his service, attitude, and workmanship. They logged my complaint, but to my knowledge people are still getting bad service from this guy. To top it all off, the plumbing he had "installed" started leaking soon after he installed it. This happened when we were actually getting rain, so I didn't notice the water near the filter and my water level wasn't dropping. I called him to get him to come check out what was happening. He said I would have to contact the home owner's warranty. I did, but they said it had been more than 60 days since my first call (not since he had actually done the work) so they wouldn't cover it. They said they could send him back out, but it would be an additional service call fee. He wouldn't take care of his work in good faith even after I explained the situation to him. I had to call the home owner's warranty again. I requested anyone besides Pietri Perfect Pools. Another service company (who gave me excellent service, attitude, and workmanship) come to inspect the work. Apparently Pietri Perfect Pools used PVC on the pump connection instead of the heat resistant CPVC which would have prevented the warping which occurred when the pump heated up during normal use. The second service provider said that he probably saved $8 by using the cheaper grade connectors. The second service provider came to my house twice. Once to inspect the equipment, and the next with the parts to fix the problems (all of which I did not actually list here) created by Pietri Pools. On both occasions he left my home to re-service homes previously serviced by William Pietri. Needless to say: EXTREMELY DISAPPOINTED, IRRITATED, and PISSED OFF by this man and his "service".

Short story - find another pool company to work with. I'd give them 0 stars if Yelp allowed it…read more Long story - These guys were assigned by AHS to service our pool twice. The first time - I was losing water in our negative edge basin. The guy came out and said he thought we had a leak somewhere and that we need to contact a leak detection company. He said they may need to jackhammer our patio to get to the plumbing and it's a really big deal. Basically got me all freaked out. So I contacted the leak detection company and the guy said - "before we go tearing up your pool deck, have you looked at the check valves? That's usually the issue." I told him I thought Pietri would have checked that but I had the company who does our weekly cleaning look at them just in case, and sure enough that was the problem. They just went ahead and fixed it since it was such a small, quick fix. So instead of a $20,000, multi-week repair that Pietri was telling me...it cost $50 and took 15 minutes. The second time - had a malfunctioning heater. Again, American Home Shield sent these guys. Same guy who told me I needed to jackhammer my patio / pool deck came out, fiddled with the heater for a few minutes and then said he couldn't fix it because the filter needed to be cleaned and the heater wasn't getting enough water flow. Ok...I had my weekly cleaning guys clean the filter - they said it wasn't that bad and wouldn't be the cause of the heater not firing up in their opinion. So I requested American Home Shield send a DIFFERENT service provider. The new guys came out - said the heater had some bad parts that they need to order. I'm waiting for them to come back and fix the issue.

Called to inquire about pump repair. After getting the runaround I went elsewhere. I got the…read moredistinct impression they did not want (maybe need) my business.

Quick response time, quality service, and fair price. WP&S checks all this boxes, I've had two…read morepumps replace in 4 years and already know who to call when the 3rd goes out.

I built my own pool with the help of a friend. in my back yard with CMU blocks. Now I've been in…read moreconstruction my whole life but nev built a pool. So I called around and got bids and meet with several contractor. Tony came out and spent time with me showing me what I needed to know going forward. He came back two extra times to help me get the whole pool ready for finishing. So to say the least I picked Payless Pool Plastering for the project. The week before plastering he showed up with his wife and they bond coated the pool. Then the next week they wanted to plaster the pool on Saturday but my wife's mothe's birthday was on Saturday so Tony said "We will gladly do it on SI day, don't miss the birthday part. they showed up and the crew with very little words said just got to work and by lunch the work was done. The pool is out of this world. I wanted a super swanky pool and it turned out perfect. Many thanks to Tony and his Crew.

Great experience from start to finish! I highly recommend. They are extremely knowledgeable,…read morereliable, communicative and honest. My finished pool remodel exceeded my expectations. I went with a 4 inch tile border, mini pebble plaster, cool decking surround added a tanning ledge with new stairs and more concrete for a bigger patio (not pictured) and it looks great! They also warranty all of their work. So glad that I went with my gut and picked them over the other companies that I met with.

This was a wonderful business!!! Until the son took over and never did the work. Long time…read morecustomers, and we moved to another pool maintenance business..

Dishonest at high cost. Used this service for a year or so and my pool was most of time cloudy…read more When asked they worked on filter without having known what did but just sent high invoice. Do not command.