In my opinion one of the most unprofessional companies I ever dealt with…read more I called them a few weeks ago to do some modifications in my pool equipment. They sent a professional to my house and later gave me a quote. I accepted the quote and after that.... Radio Silence. After a few days I called them and they said they would send someone that Thursday. Well...No one showed up. I call again, and this time, it's rescheduled to Friday. Friday comes, a guy shows up almost at 5PM. I could imediately see he was not prepared to work on what was agreed on the quote. And sure enough....He has no idea what needs to be done, never been briefed on what is needed and after looking at my pool hardware, of course, tells me he has no equipment needed to work on my pool. Reschedules for next Tuesday, which is today. Yep... You guessed it..... No one showed up again. No calls, no texts, crickets... Don't bother because I don't want to work with you anymore. I'll find another company. I'm done. Thankfully haven't spent any money on this company, but my wasted time, I will never get back, sadly. Stay away, that's my advice.

Beware.... If you…read moreare considering using Poolwerx for your equipment needs or "fixes"...... I've been a customer for couple years with their pool cleaning service side - thus I decided to use them for my pool equipment needs... sloppy work - untimely delivery - and show up times are at their discretion and not consistent I've never been so disappointed and frustrated over service and installation matters I purchased three (3) pieces of equipment: New filtration system, New Variable speed pump and New salt cell system - this is a lot of money spent, on top of that is installation pricing, averages $500 per piece = total of $1500 - ridiculous you would think with my purchase of all new equipment that my installation needs would have been a source of focus and client satisfaction The installation of the salt cell system has been a bad experience- the pics don't lie The tech spilt blue pvc glue on my concrete equipment pad - left and didn't clean it up The business hours are 9am - 4pm Mon - Friday- good luck with having any issues addressed before or after these times, even if it's at the fault of company's employees I communicated my dissatisfaction via phone and texts - Consumer beware UPDATE- after several years I have chosen to severe services for pool cleaning, equipment maintenance and potential new purchases with this company. Customer satisfaction matters and is always key, thus Customer retention. Albeit the job is done now, to get there should not have required so much negative energy and frustration. It's not worth it UPDATE - I see Seon the owner responded, Bent over backwards? This time? Hey - for a client to leave overall, you think your viewpoint is true? You have a negative loss of $3600 annual +|- pool cleaning services - present/future income, plus future pool equipment/install fees - I suspect this won't happen again and that's a good thing. Too bad this learning experience for your business was at my expense and frustration Maybe you should have called me? Yes - you should have called me - texting while "preferred" is a form of communication that sucks, talking with a client lends clarity as to matters - PS - don't charge for a job not fully done and when no verbal or written authorization is granted

We had a great experience working with Casey at Denali on our pool project! From start to finish,…read moreCasey was there every step of the way, ensuring everything stayed on track. His communication was excellent, and he consistently kept us updated throughout the entire process. He even stopped by our home daily to check on progress and make sure everything was going as planned. Whenever we had a concern or something we weren't happy with, Casey took immediate action, contacted the contractors involved, and made sure the issue was resolved promptly. His attention to detail, accountability, and commitment to customer satisfaction truly stood out. Casey is a tremendous asset to Denali. His loyalty to the company, pride in their work, and dedication to his customers are evident in everything he does. We truly appreciate his professionalism and the care he put into our project. If you're considering a pool with Denali, having someone like Casey overseeing your project makes all the difference. Thank you, Casey, for helping make our pool project a great experience!

Denali Pools was incredible to work with--excellence from start to finish!…read more Our project manager, Scott Sperrazza, was an absolute professional throughout the entire process. From day one, he set clear expectations and communicated consistently, following through every step of the way. As an engineer himself, Scott was especially great at working with my husband, speaking his "language" and truly understanding the importance of the details that mattered most to us. This was our second pool build, and the difference was night and day. This experience completely restored our faith! From concept, to design to completion, our dream backyard is now a reality!!

Tri-County Pools has just resurfaced our 20,000 gallon in-ground pool with PebbleSheen. We had had…read morethe pool replastered 5 years ago and that job had begun failing within the first couple of years. We'd taken the low bid back then. This time we took the high bid--and are glad we did. The previous job had left out the essential step of the Bond Coat to glue the new surface to the old. This time Tri-County chipped out all the previous plaster, sprayed a thick layer of bond coat, and then resurfaced it with a beautiful layer of Arctic White PebbleSheen. We were VERY IMPRESSED with how thoroughly the job was done. Much more work went into it than the job 5 years ago. From start to finish, the work crews were thorough, careful and cleaned up after themselves. And the pool looks better than ever. I recommend Tri-County Pools. Let me add that there'd been a misunderstanding on my part of one of the costs; Steve responded promptly and we amicably negotiated a resolution. I was impressed.

I cannot recommend Tri-County Pools for several reasons: 1)…read moreThey were months and months behind schedule. The contract was to re-plaster our existing pool, re-tile, and build a sun-shelf. Tri-County told us it would be done within a couple of months but they did not complete the project for over 15 months after I had signed the contract! I had their number saved and would call them every week. They would re-assure me that "my name was on the board," but then they wouldn't show up. We were also renovating our house, and when that was almost complete, we told Tri-County about the upcoming home inspection. They told us over the phone (once again) that the pool would be completed in time for our home inspection. But it was not. The night before the home inspection, we had to drive to Home Depot to buy orange fencing to put around our pool since the unfinished/empty pool was considered an open cavity in our backyard. 2) When Tri-County re-connected the pool pump, they made a mistake with the electrical. It caused additional damage, and we had to replace parts that were previously working (around $750 in parts) b/c they got destroyed due to the incorrect wiring and voltage. We called and sent emails with photos of what happened and they did not offer to fix it or to pay for the replacement parts. We had to buy new parts for the pool pump and pay a new company to help us re-install the very thing that Tri-County had just done wrong. They have zero concern about customer satisfaction or about fixing something that they did wrong. 3) They also said they would fix little things, like openings in the drains that they installed in the deck (where someone could easily slice their toe)...and they never came back to do that either. We called several times. 4) When they came to build the sun-shelf, we were not home b/c our house was also getting worked on, and Tri-County's team built the steps going in the wrong direction of the agreed upon design. They did agree to re-build the steps according to the plan but it was just another delay in an already very delayed process.

Started out fine - per previous review, things started to slip after a while. While at first we…read morewere treated as valued customers, as time went on we were treated as an annoyance. We're pretty easy going and probably let things slide for too long. At the end, things were disorganized and the pool service really suffered. Engaged a far more professional company and the difference is like night and day.

Jesse and his team have been doing weekly cleaning and periodic maintenance to our pool for the…read morepast 8 years. I've had no major issues with his service and his technicians have always acted in a professional manner. I've had to call him several times with some sort of pool related emergency and he has always responded back in a timely manner and showed up to fix the problems accordingly. Especially, after the ice storm back in 2021 where our pool took a beating due to the electricity being out for a week. He and one of his technicians showed up as soon as we got electricity back and triaged the problems and gave us a fair quote to fix them. Now, there have been some growing pains as the company has grown over the years, but I won't ding them on that too harshly. All in all, I have enjoyed Southern Pool & Spa.

UPDATE: Add failing of the Limestone coping to the rest of the problems. See photos. Again, Cody…read morePools refuses any responsibility of the 5-year-old pool.

Used Cody Pools Austin to construct my pool in 2023. Aside from the long delays and high price for…read morethe pool, there were other delays and issues that I probably don't care to get into right now. My most recent negative expeience is when I discovered a tile that just came off by itslef. Although Cody Pools advertises for 2 year "Coping" warranty, I found out that in my contract, they changed that to one year only and refused to repair the tile. It's clearly not a big deal to repair but this is just a good reflection on their ethics.

I paid $150 for a professional diagnostic visit after my pool pump stopped working. Pegasus Pools…read morethen issued Quote #599828 for approximately $2,775 to replace the complete pump, stating that replacement was recommended due to its age and condition. Later that same day, after restoring power at the breaker, the existing pump began working normally. I contacted the company several times by email and text asking what tests were performed and what specific defect had been found. I received no response. A recommendation to replace an expensive piece of equipment should be supported by clear diagnostic findings. In my experience, the $150 diagnostic fee was not justified, and the lack of communication afterward was very disappointing.

I had my nearly 30year old pool replastered by Pegasus. We used a Wet Edge plaster and new tile…read more They were on time and within budget. I am very happy with the end result. We had a few issues along the way as you do with any construction project. They always responded and resolved whatever the issue. This is hard to find these days. It has been a year. I am still happy with the finished product.

Quick and easy. Reasonable quotes. They replaced my failed Paramont UV2 sanitizer with a Pentair…read moreIC40+ salt water generator

American Spa and Pool - Pentair Warranty Service…read more Dale from American Spa and Pool is fantastic. My wife and I always have a great experience whenever he handles our Pentair warranty service. He's friendly, professional, and gets straight to work. His knowledge of Pentair products is outstanding, and he consistently diagnoses issues correctly the first time. I appreciate that he explains the problem, answers my questions, and doesn't mind me watching him work. He kept me informed throughout the entire repair process, which gave me total confidence in the service. American Spa and Pool continue to deliver excellent support, and Dale is a big reason why I highly recommend them.

If you are considering the investment in a swimming pool, look no further. This has been one of the…read moremost pleasant experiences as a consumer making a large purchase in a long time! From the beginning, Bianca ticked all the boxes when it came to knowledge, promptness, responsiveness, design actualization, budget tweaking, and ease of consultations both online and in person. She gave us REALISTIC timeframes for each phase of the project, no empty promises, and if something was delayed or ahead of schedule, communication was prompt. Once our contract was signed, the process of city permit and HOA approval was streamlined and without delay. With the green light from permits and HOA the crews were at my home immediately. These guys work FAST without big gaps in crews which stands them apart from most contractors. We broke ground on August 6 and were swimming by September 13th. That's 5 weeks! Unheard of! Jim, who is the owner of ADS, is exactly the kind of man you want on your property during a largescale build like a swimming pool! He was onsite most days to make sure that our dream pool became a reality. He kept the project fluid and allowed us to make edits as the project developed in order to ensure we were completely happy. Building a pool is a large undertaking, but ADS made it enjoyable! My husband and I joke that we miss chatting with Jim over our morning coffee as the crews arrived each day of work. Jim's son, Trevor, was also onsite many of the days and we love supporting a family business! When concerns came up, as they do in any construction project, they were not dismissed and remedies were applied until we were completely satisfied. In all, ADS went above and beyond what I would expect while they were employed at my home. Respect, cleanliness (within reason, this is a messy project by nature), quality, and long term value. Construction projects don't have to be a nightmare-headache, and ADS is proof of that!

Deciding to install a pool in your backyard is a huge decision - it is a big financial commitment,…read morea big time commitment, and you are going to be dealing with some sort of inconvenience for at least several months. Our first decision was what kind of pool to put in - gunite or fiberglass. The fiberglass was tempting just because of the shorter timeframe, but after lots of research, we felt better about a gunite pool. Then next we had to find a good company, and there are many choices out there. We interviewed several different companies, including the big name companies, but we were so lucky to find Austin Dreamscapes. A local family-run company, it was obvious from the git-go this was going to be a good experience. Bianca walked us through the whole design process, including tile, coping, and other design features, and basically did ALL the legwork to get the HOA approval done. They went through the whole contracting process, which was a big relief to us to have the protections of a detailed contract. The actual construction was a little painful because we have three big dogs, but the staff worked with us to make it very seamless with minimal disruptions to our life. The turn-around time was much less than what some other companies gave us. Dad Jim, who has been in this business a long time, was on site constantly, communicating with us about what was going on and helping us manage changes we wanted as construction progressed. In a few short months, the pool was done, but Austin Dreamscapes didn't just take off - they walked us through curing of the concrete, how to manage the pool, and set us up with Scott, who did "Pool School" with us to learn all about the pool and how to manage it. Was it cheap? No in-ground pool is going to be cheap (if done right), but the cost was in line with quotes from other companies, and we had the benefit of a hands-on family experience. They have been in contact frequently since completion to ensure all is going well, and they send out reminders of what to do as freezing weather approaches, etc. We would use Austin Dreamscapes again in a heartbeat if we put in another pool at a future house.