Don't use these guys. Even though I cut them some slack during the prolonged remodel, they treated us like shit. They damaged my skimmers, and the resurface was done like rookies. The contractor was an absolute douche bag. Kiss my ass Aruba pools! I hope your business tanks now! read more

I am very grateful for the good service I have received from Aruba Pools. I was on vacation and my pump stopped working and they efficiently took care of the problem. Their weekly cleanings are very good and has taken the strain off of me. I am a happy customer. read more

I wanna be honest about how y'all treated us was not professional. It started when (alison) your front desk really didn't care. And, it seems like there's a ton of disconnect from what happens on the field and in the office. The people who actually see the customers are the ones who are educated. They are the ones who are the face of your company. Antony and Jesse were very professional and even said that the office has not been up to par and they have to pick up the pieces. Your field manager runs his own show out on the field. He's severely over worked and yet your own admin / staff don't even know what day it is. First day speaking on the phone with Alison - she thought it was friday. And, it was Tuesday. She was telling me all about the vacation she just took. (I personally was just focused on getting service requested on the pool) Then, when I asked how much the filter clean would be. (Thinking she would ask for photos to know what state of the pool) she just sent me a link saying it would be $175. She never asked what was going on. The guys that came on location.. I warned the guys like - look, the pool needs some tlc. But, she didn't listen to anything. I wanted to make sure they were prepared for the job! I also would like to bring up to your attention.. your techs were scheduled to be on site and were a no show on the first day. No one communicated anything to us. I had to pay my staff for waiting. When I called and asked Alison she laughed and said - "we handle our normal customers first before our new customers" then I asked when y'all would be coming out to see our location. She said "I am reaching out to the tech." She never reached back out to us. Your tech didn't have our correct phone number. He showed up at the wrong address. We had to find him. Jesse was very professional through the whole mess. Antony showed up as well he apologized for not showing up the first day. He said it was due to the postpone construction / build that pushed everything back. (Notice he is doing her job by telling us what's up.) He said we did NOT have to deal with your office. I made it clear about all the issues we had. And, I did not want to do business with Alison because of how she was treating us. And, he said that's fine. He would send us a quote directly. And, I was being pressed by Jason on email for payment which was ridiculous when I am in communication with your staff about quotes. (I can see y'all do not communicate) - I have proof of texts on my end by Antony. Then, when I was told y'all would be here on friday - he said yes - I asked if would be able to pay all invoices / and handle everything on location. We were in the green. Then, I got an email from Jason directly saying the estimate was declined cause I didn't pay the original invoice of the filter. Wow.. I felt you should hear it directly and hope others can learn from this as well. read more

We love our 40 year old pool more each year! Aruba Pools and Jason were highly recommended by a dear trusted friend 15 years ago. Aruba Pools is the best. Outstanding and knowledgeable in all ways. Understanding, professional, and easy to communicate with. We highly recommend Aruba Pools and its team of pool services/maintenance/repair employees, especially Jesse Williams and Shawn Malatek. Happy swimming! read more

Jason and his crew did a wonderful job resurfacing and tiling our pool. He responded quickly to my request for a quote and discussed our options at length. He was incredibly patient with answering my questions and explaining the process to me thoroughly. Every step of the way, he kept us informed and notified us when the schedule had to be adjusted due to weather. Given the amount of work, they completed the job quickly and efficiently with minimal delays even though the weather was a little uncooperative. The cost was reasonable and consistent with what I expected. The job went so well, we actually hired him for maintenance after the job was complete! We highly recommend Aruba Pools! read more

Jason was rarely onsite during the 2 week project in late March, 2021, and there was limited supervision of his crew. I could not communicate/question crew during most of the project due to language differences, and interaction with Jason was sporadic via email and phone. There were no significant issues with the quality of my replaster work , but several other, small issues cropped up and it was difficult to communicate and resolve quickly and/or optimally, e.g. broken tile issues, broken drain cover issues, pool light testing issues. Note to self: be sure to fully document all expectations set before and during the project itself so there is no disappointment after project is finished. read more

Jason and the team at Aruba Pools has kept our pool in excellent shape for many years now. Aruba Pools has provided regular pool maintenance, provided pool equipment repair and facilitated a refinishing project for our pool. I have seen the service evolve over the years and I can say that Jason works hard to continue earning our business. If I ever have a question or concern I know that Jason will respond to my call, text or email promptly. read more

Chris and the team know their stuff. My therapy pool has never looked better and when the seasons change they're there to dismantle my hoist, store it in the garage and reconnect it properly at the start of the new swim season. Their flexibility makes it easy to rest assured that even if I'm away the pool will be cared for properly until I return... read more

Although structurally the end result is good there was no attention to detail. We had the pool resurfaced and retiled. There is grout all over the tiles and stones. The Belize Blue surface is gorgeous but it, like the grout, is all over the tiles and stones. They did not clean it up. When the pool was filled up, they did not plug one of the light holes and we ended up swamping our neighbor's yard. We fear the water bill. I would not suggest this crew. read more

Jason and team have been taking care of my pool for over six years. They have outstanding customer service. Their monthly maintenance and repairs are reasonably priced. Jason has always been very responsive and attentive to all my pool needs. I highly recommend Aruba Pool service. read more

drained and resurfaced our pool....looked good, but soon after our pool began losing water fast....they came out and said they found nothing wrong and left...never had this problem before this....just sayin... read more