Excellent customer service, professional and responsive! Upfront and honest as well as fair and…read moredoes not take advantage of the customer! Won't try to oversell you and adjusts to schedules well! Couldn't be more grateful for how easy Tom made it, great guy and highly recommended this service!

Josh recently started our home pool service. He is fantastic. Always calls ahead and is very easy…read moreto talk to about any pool related information. They had to drain and clean my pool due to a past owners poor upkeep. They got me on the schedule quick and got us up and swimming for the summer! So far loving the excellent service!

During our years in Austin we dealt with three different pool service companies before finding G&S…read more From regular maintenance to emergency repairs G&S was by far the most professional, knowledgeable, and communicative. Todd, Shirley, and Hector have been a pleasure to deal with. Were it not for the fact that we are moving out of the area we would definitely continue with them. You cannot find better in the Austin area!

I called with an issue with a new pool pump. Lynn called me back and discussed my issue and walked…read moreme through a simple fix. Now I'm up and running and very happy (although also very embarrassed I missed it). Out of the twelve companies I attempted to reach, only Austin Pool Service and one other company actually would talk to be in person (on the phone). How refreshing in today's email web page hell of a world. I've added this number to my phone under pool issues. I don't need another number. Any more problems and I am calling Lynn.

Outstanding breakfast, good coffee. The place is tight but worth the wait. The food is hot and you…read morehave ability to mix and match the items.

Let me start by saying Rodney is not a bad person. I believe he is well-meaning overall, and wants…read moreto do good by people. However, you definitely don't want to hire him to work on your spa. While there is some chance he can fix it, but there is a large chance that like me he doesn't fix it. Charges you $375. Creates a huge leak in your area that ruins carpets. Promises to come back, doesn't come back. Say's he'll make it right and then doesn't. Here are the issues with Rodney: He's not a good troubleshooter. Despite having worked with spas a long time, he's not good a featuring out what the problem is. He cuts corners. For example he put the wrong piping in our hot tub which resulted in a huge leak that he denied repsonisiblity for. He said "it wasn't leaking when I left, so it's your fault". The next guy outlined all the problems it was a vertical consumer white piping not grey hottub suitable piping. You can't trust he will do what he says he will. He seems very earnest and says "Trust me" a lot, but you can't. Even if you get it in writing like I did, he will back out. During the first round, the hot tub didn't get fixed, but he said it was and said he had to go to another appointment. He promised to come back in the morning if there were any problems. It started leaking and I told him this multiple times, and he didn't respond for a long time. He didn't show up as promised in the morning, but said he would come at 5:00pm, but didn't show up again. Claimed he didn't say he would. He finally came back and did a bunch of work, but couldn't figure out the problem. He said he would need to charge to do more troubleshooting, even after he agreed in writing he would fix it for no more cost. We finally got another person out from Poole, and they were the opposite. Took 30 minutes to figure everything out and pointed out all the problems that rodney created. If you choose rodney, and horrible things happen and you have read this, then it's no one's fault but yours.

I found Rodney on one of the Austin short-term rental Facebook groups. I was in need of a deep…read moreclean and complete flush of our seven-person hot tub. His quote was competitive and also was flexible in scheduling! Rodney is very knowledgeable and passionate about hot tub maintenance and cleaning which you can tell in his enthusiasm for creating the best experience. Rodney communicated some additional work that needed to be done to get rid of the calcification. He quickly was able to come up with a solution and was very thorough. I will definitely be using his services again!

I've been using Scotch Pools (formerly Real Clean Pools) since September of 2020 and I've been…read moreextremely happy with their service. My pool builder recommended them and I'm so glad he did! I'm a "set-it-and-forget-it" girl and I wanted a pool cleaning company that took all of the stress of keeping a pool healthy off of me. Scotch Pools always shows up as scheduled, communicates if there are any problems or changes, and they've kept my pool sparkling clean. I've also used them for repairs and they did a fantastic job making sure everything is fixed and working properly. I also wish to give my technician, Adam, a shoutout. Not only does he do a great job of cleaning my pool, he's also been wonderful with helping me learn more about my pool and things I can do to keep my chemical costs lower during the hotter months of the year. Plus, he's a super nice person and never makes me feel silly when I have a question.

Great company if you need someone who avoids responsibility for doing their jobs right…read more "We are not responsible for the pool turning green." This was what the service manager told me after several weeks of them visiting weekly, trying to make the water clear/not green. After being told to drain the pool 2x, run the pump 24x7, I finally told them we need to talk about what I am paying for...at which point they promptly fired us as a customer. Hired https://www.patriotpoolandspa.com/ after that and it took them less than a week, pool has been beautiful since.

If you are considering the investment in a swimming pool, look no further. This has been one of the…read moremost pleasant experiences as a consumer making a large purchase in a long time! From the beginning, Bianca ticked all the boxes when it came to knowledge, promptness, responsiveness, design actualization, budget tweaking, and ease of consultations both online and in person. She gave us REALISTIC timeframes for each phase of the project, no empty promises, and if something was delayed or ahead of schedule, communication was prompt. Once our contract was signed, the process of city permit and HOA approval was streamlined and without delay. With the green light from permits and HOA the crews were at my home immediately. These guys work FAST without big gaps in crews which stands them apart from most contractors. We broke ground on August 6 and were swimming by September 13th. That's 5 weeks! Unheard of! Jim, who is the owner of ADS, is exactly the kind of man you want on your property during a largescale build like a swimming pool! He was onsite most days to make sure that our dream pool became a reality. He kept the project fluid and allowed us to make edits as the project developed in order to ensure we were completely happy. Building a pool is a large undertaking, but ADS made it enjoyable! My husband and I joke that we miss chatting with Jim over our morning coffee as the crews arrived each day of work. Jim's son, Trevor, was also onsite many of the days and we love supporting a family business! When concerns came up, as they do in any construction project, they were not dismissed and remedies were applied until we were completely satisfied. In all, ADS went above and beyond what I would expect while they were employed at my home. Respect, cleanliness (within reason, this is a messy project by nature), quality, and long term value. Construction projects don't have to be a nightmare-headache, and ADS is proof of that!

Deciding to install a pool in your backyard is a huge decision - it is a big financial commitment,…read morea big time commitment, and you are going to be dealing with some sort of inconvenience for at least several months. Our first decision was what kind of pool to put in - gunite or fiberglass. The fiberglass was tempting just because of the shorter timeframe, but after lots of research, we felt better about a gunite pool. Then next we had to find a good company, and there are many choices out there. We interviewed several different companies, including the big name companies, but we were so lucky to find Austin Dreamscapes. A local family-run company, it was obvious from the git-go this was going to be a good experience. Bianca walked us through the whole design process, including tile, coping, and other design features, and basically did ALL the legwork to get the HOA approval done. They went through the whole contracting process, which was a big relief to us to have the protections of a detailed contract. The actual construction was a little painful because we have three big dogs, but the staff worked with us to make it very seamless with minimal disruptions to our life. The turn-around time was much less than what some other companies gave us. Dad Jim, who has been in this business a long time, was on site constantly, communicating with us about what was going on and helping us manage changes we wanted as construction progressed. In a few short months, the pool was done, but Austin Dreamscapes didn't just take off - they walked us through curing of the concrete, how to manage the pool, and set us up with Scott, who did "Pool School" with us to learn all about the pool and how to manage it. Was it cheap? No in-ground pool is going to be cheap (if done right), but the cost was in line with quotes from other companies, and we had the benefit of a hands-on family experience. They have been in contact frequently since completion to ensure all is going well, and they send out reminders of what to do as freezing weather approaches, etc. We would use Austin Dreamscapes again in a heartbeat if we put in another pool at a future house.

Decent / competitive price tiers, friendly, gets the job done. I've only been using them a few…read moreweeks now but so far so good.

really high quality maintenance for our pool. They balance…read morethe chems and vacuum the bottom and clean the skimmers and pump basket. I highly recommend this fine organization.

I've used Refresh/Todd for 4 years. In that time I'd had him: Convert the pool to salt water,…read moreinstall a sand filter, change the pump to variable speed, install a heat pump where there was no heater previously, replace the pool cleaning robot and change the pool lighting to LED. He provides weekly service and makes sure everything is in working order and is really communicative with what he's seeing and what adjustments might need to be made to make things better I can't recommend him enough.

We have worked with Refresh for a year. After keeping up with the pool by ourselves for eight…read moreyears, this has been lovely! No algae, no work, we've just been able to enjoy our pool. Todd is good at what he does and really responsive.