UNRELIABLE AND POOR COMMUNICATOR. I would have given less than one star but was unable to do so. He…read morerescheduled my initial appointment 2 hours before he was to arrive. He came the next day said he would return the following day to repair the pool heater. I then had to follow up at which time he stated he had to order parts and it wouldn't be back for four more days for the repair. The day of the repair I had not heard from him so I texted at 1pm to ask when he would arrive at which point he stated he was unable to get the part due to circumstances out of his control. I requested the part numbers so that I could order the parts for him. At that time he stated that he would not give them to me and in fact no longer cared to help me. See screen shot of texts.

The kind of businesses I'm constantly looking for are local and feature an expert in their field…read morethat does excellent work at reasonable prices. Garrett fits that description perfectly. He wasn't the cheapest, but he offered the most services bundled together at a reasonable rate, was prompt, quick to reply, quick to get the work done and made himself available even after servicing our hot tub for any questions or troubleshooting. After talking with retailers, so called hot tub experts and bigger companies that all charge an arm and a leg or smaller companies with no reviews on yelp, Pflugerville Pool Co was a relief to find. I thought that all pool and hot tub owners would have to put up with being gouged by these companies because that's the nature of the business. Garrett didn't upsell, like every other company did. He wanted to make sure we found the best products at the best prices (at places like Amazon). See if he works in your area (even if you're not in Pflugerville like us) and you'll get excellent service at a reasonable price.

After consultations and quotes from multiple different pool builders, we ended up building our…read moredream backyard with Aqua Logistics, and I am SO glad that we did. Jareb was amazing to work with from the beginning. His straightforward approach and transparency throughout the process was amazing. We came to him with our wildest dream pool and a strict budget, and he was able to make it happen! He took our vision seriously and patiently helped us pick out each detail, showing us real life examples. He then handled all of the permits with the city, and got the forms ready for our HOA. It was so easy for us, and we had approvals very quickly. I also was impressed with Paul, our project manager, as well as all of the excellent and professional workers who spent long hours building the pool itself. Each team was respectful, clean, and kind. Paul organized each crew with shocking efficiency, and communicated with us every step of the way. Whenever we had questions, Paul was there to answer! Along with the pool and patio that Aqua Logistics built, we worked with Jareb's recommended landscaper, Carlos, on all the landscaping, fencing, irrigation, wood decking, and hardscaping. He and his team were amazing as well. Overall I would highly recommend this company. I can be a nervous client when it comes to building things, and this team instilled confidence in their skills and quality from day one. The whole build took 8 weeks start to finish, and the final product is an absolute dream. Thank you so much to the team!!! We love our pool and backyard oasis!

We can't say enough good things about Jareb Logan and his team at Aqua Logistics Custom Pools…read more After getting completely ripped off by Omnia Outdoors, we were devastated and unsure if we'd ever see our pool finished. Then Jareb stepped in and quite literally saved us. From the very beginning, he was upfront, honest, and professional. He took on our project after Omnia didn't pay our gunite contractors, a project less than half finished, and handled it like a true expert. The level of communication we received from Aqua Logistics was outstanding. They were always super responsive, keeping us informed every step of the way. Even after the job was completed, Jareb and his team have continued to be there for us--whether it's a question, a concern, or a minor issue that pops up, they're quick to respond and ready to help. That kind of ongoing support is rare and something we appreciate more than we can say. If you're looking for a pool company that does what they say they'll do--and then some--Aqua Logistics Custom Pools is it. They're the real deal and a breath of fresh air in an industry where it's hard to know who to trust. If you're looking for a company that stands by their work and truly cares about their customers, this is it. Jareb and his team restored our faith in this process, and we're beyond grateful.

S.O.S is LEGIT! They took care of my pool on 24 hour notice and had it in tip top shape for the…read moresummer. 10/10 customer service. They have a lifelong customer in me!

Would highly recommend Supreme Outdoor! I always felt valued and my concerns listened to. The quick…read moreresponses were valued and I appreciated their attention to detail to each spot in our pool.

Michael & Matt are a great team. They've kept our pool clean & functional for years. They are…read moreproactive about letting me know when something needs to be addressed, and they do the job right. Really could not ask for anything more from a pool cleaning service.

Excellent customer service, professional and responsive! Upfront and honest as well as fair and…read moredoes not take advantage of the customer! Won't try to oversell you and adjusts to schedules well! Couldn't be more grateful for how easy Tom made it, great guy and highly recommended this service!

Got an estimate for price from Max and was pleased with the initial conversation. After one pool…read morecleaning we got a bill submitted that was different than the original estimate and an employee who wouldn't honor Max's quote. We had a valve issue they said they'd resolve; after a month of no repair + continued disputes on the original bill, we were told to go to a plumber for the valve issue and an email that we didn't "fit with their customer profile." Hugely unprofessional and disorganized company, from other reviews it seems that instead of resolving issues they fire clients. Unfortunate as Max seemed very knowledgeable but would not recommend the hassle and lack of adequate service.

Max has issues with over promising and under delivering. Over the last 44 days I've had 3…read moreappointments scheduled with him to work on a two pool lights. Not once did he show up! He did send an inexperienced technician out on one instance. The tech replaced the low voltage box which I had previously purchased and then proceeded to tell me that my light was bad and I needed a new one. Max's office sent me a quote for $2100 to replace the light and a bill for $389.70 for the technicians visit. I did a little research and testing myself and replaced the light motor inside the light for $300. Clearly I didn't need an entire new light. I was then told by Max's office that I couldn't get back on his schedule for 2 weeks to look at my other light that was supposed to be dealt with when the inexperienced tech showed up. Well, two weeks later, Max didn't show up again..... Schedule at your own risk. If you do schedule, be prepared to be disappointed!

Let me start by saying Rodney is not a bad person. I believe he is well-meaning overall, and wants…read moreto do good by people. However, you definitely don't want to hire him to work on your spa. While there is some chance he can fix it, but there is a large chance that like me he doesn't fix it. Charges you $375. Creates a huge leak in your area that ruins carpets. Promises to come back, doesn't come back. Say's he'll make it right and then doesn't. Here are the issues with Rodney: He's not a good troubleshooter. Despite having worked with spas a long time, he's not good a featuring out what the problem is. He cuts corners. For example he put the wrong piping in our hot tub which resulted in a huge leak that he denied repsonisiblity for. He said "it wasn't leaking when I left, so it's your fault". The next guy outlined all the problems it was a vertical consumer white piping not grey hottub suitable piping. You can't trust he will do what he says he will. He seems very earnest and says "Trust me" a lot, but you can't. Even if you get it in writing like I did, he will back out. During the first round, the hot tub didn't get fixed, but he said it was and said he had to go to another appointment. He promised to come back in the morning if there were any problems. It started leaking and I told him this multiple times, and he didn't respond for a long time. He didn't show up as promised in the morning, but said he would come at 5:00pm, but didn't show up again. Claimed he didn't say he would. He finally came back and did a bunch of work, but couldn't figure out the problem. He said he would need to charge to do more troubleshooting, even after he agreed in writing he would fix it for no more cost. We finally got another person out from Poole, and they were the opposite. Took 30 minutes to figure everything out and pointed out all the problems that rodney created. If you choose rodney, and horrible things happen and you have read this, then it's no one's fault but yours.

I found Rodney on one of the Austin short-term rental Facebook groups. I was in need of a deep…read moreclean and complete flush of our seven-person hot tub. His quote was competitive and also was flexible in scheduling! Rodney is very knowledgeable and passionate about hot tub maintenance and cleaning which you can tell in his enthusiasm for creating the best experience. Rodney communicated some additional work that needed to be done to get rid of the calcification. He quickly was able to come up with a solution and was very thorough. I will definitely be using his services again!

Can't recommend highly enough. Showed up on time, diagnosed the problem quickly, and offered a…read moresolution. Fair pricing and great customer service.