Evaluated and selected premier pool and spa to upgrade pool. Very professional company, well organized, teams cohesively worked together to deliver a great product. From their show room, sales, construction and finishing teams were outstanding. Seasoned employees, super/ caring to seek feedback and offer alternatives, great listeners while setting the right expectations. The has a project plan and delivered on time while managing details. I appreciate their professionalism, dedication under hot temperatures and commitment to do a beautiful product . I have recommended PP&S to my friends ( one is finalizing their order ) . I highly recommend PP&S to beautify their backyard with one of the latest pool technology, design and experience companies in pool industry. Thank you PP&S teams read more

Do not use Premier if you value quality workmanship, clear communication, or want to love your pool. We have been disappointed throughout the entire process. Communication has been practically nonexistent, despite multiple written requests for schedule updates. We also specifically asked to be notified when workers and technicians were scheduled to be on-site so that one of us could be home to supervise the work. They provided updates for a few days, but then the communication stopped again. The equipment and electrical panel were also not installed correctly. Premier had to send multiple technicians back out to address the issues before all the equipment would function properly. This added further frustration to an already disappointing experience. The concrete finishing is extremely poor and well below our expectations. We have raised our concerns multiple times, yet the issues still have not been addressed or corrected. There is gapping in the black finish material someone selected for us, we were never told or asked if we wanted black trim instead of grout. It's looks terrible. To make matters worse, once they received our final payment, communication has essentially stopped. Our attempts to get updates and have the remaining issues resolved have gone unanswered. I requested a call from someone in management and I've heard nothing. Overall, this has been an incredibly frustrating and disappointing experience. Between the poor concrete finish, improperly installed equipment and electrical panel, repeated technician visits, lack of communication, and failure to address our outstanding concerns, we are deeply dissatisfied with the quality of work and customer service. Taking our final payment and then failing to follow through is no way to treat customers. Based on our experience, we would not recommend Premier. read more

See all

One year update... our grass is now filled with valleys from sinkage so rolling your ankle WILL happen. You can see where all of our pipes were ran in our yard. Our concrete is completely lifted from the ground and will most likely break soon and our pool sweep that comes with the pool does not work and has honestly never really worked. The pool itself is good but everything else that definitely costed a pretty penny, looks like crap and is dangerous. Very disappointed. read more

See all

I called a few pool companies last year to get some pool quotes and decided that I could not afford a pool. then, early this Spring, Olivia from Premier Pools called me to tell me about their Poolapalooza event and got me thinking about getting a pool again. She connected me with Jeff, whom I had spoken with last year and canceled his on-site visit after receiving the above-mentioned quotes. When he contacted me this year, he was just as professional, friendly and understanding as before and came right out for a site visit. Working with him was truly a pleasure and the teams they had to construct each phase were amazing. I did have to make a few calls and send a few text messages to get a few things done during the construction phase, but overall, the process was very good and my pool is amazing. Concrete was included in the quote, and it made such a difference in the look of my backyard. I purchased my property when it was all just one big pasture, so it was a blank canvas that needed a lot of design work. Premier Pools provided an Orientation and Kevin was so knowledgeable, patient with all my questions and I really appreciated his time. Scott from the pool start up team is excellent! He comes to my place every week to balance my water and has also taught me so many things. I've never had a pool before, so my questions are endless. All in all, it was a good experience, the cost was affordable and I'm looking forward to enjoying my pool for many years to come. read more

See all

When I looked to build a pool it was an obvious choice since I had used Premier Pools 28 years prior. Building a pool in winter time had the bonus of getting the end of year specials which cut the cost down. Jeff made the experience easy and quick from the first site visit to the day of actually going over the plans and selecting colors. Note: they only do hardscape (pool,spa, concrete, turf, retaining wall). I decided on a pool, spa, concrete, turf, retaining wall, and solar. They started construction almost immediately with the whole project finished (minus a couple of punch list items) in about 3 months. Ruben and Jeff used a text group to keep me updated during the entire process and addressed my questions immediately. Extremely happy with the end product! They clearly are a leader in this region for building pools and that is due to their excellence in process, quality and service. read more

See all

Had a wonderful experience with Premier Pools & Spa! They followed through on everything they promised and did an incredible job! Couldn't be happier! I, especially, was impressed with their electricians. In and out in a few hours, super clean work. I looked up in the attic and everything was in raceways and again, super clean work. Our backyard is not that big, so from the design (thank you, Obie, to the completion, i am very impressed. Way bigger pool than I expected or hoped for. Justin, the project manager, was also amazing. Super communicative and again, followed through on all his promises. Love it! I highly recommend these guys! read more

See all

I had a great experience working with Sac Premier Pools from start to finish. The team was professional, responsive, and clearly knowledgeable throughout the entire process. From the initial design phase to the final build, they took the time to answer questions, provide recommendations, and ensure everything met our expectations. The quality of the work really stands out. The craftsmanship and attention to detail exceeded what we were hoping for, and the finished product turned out exactly how we envisioned. Communication was consistent, and any concerns along the way were addressed quickly and professionally. What I appreciated most was how organized and efficient the process was. They stayed on schedule as much as possible and kept us informed at every stage, which made the entire experience stress-free. I would definitely recommend Sac Premier Pools to anyone looking to build a pool or upgrade their backyard. They delivered a high-quality product and backed it with excellent customer service. read more

See all

I have held off on this review for months hoping the remaining issue could be resolved. Tony and construction crew were great to work with, returning my calls and answering texts, during actual construction, most of the time. For the most part, Tony's suggestions in the materrials and colors proved to be great. That said, we did have some hiccups. They could have been a little better about communicating when certain things were happening. I happened to be home when they built the waterfall. I had expressed my concern during the plumbing phase that the top of the waterfall was going to be too close to the pool. I didn't want the water to enter the pool with a dramatic fall, but more of a stream-like feature. Tony kept assuring me it was OK and I would like it. It isn't and I don't. They did try to make some adjustments after everything was done but the large rock at the base was always going to create a drop. Tony also assured me I would be happy with some boulders placed around the edge of the pool. I was hesitant and decided to think about it. I had no idea they were going to put the boulders in the day they did the waterfall and was leaving the house for an appointment when they began that. I take some responsibility for not taking the time to work with the workers at that time - and be late for my appointment. I have learned to live with the results of the pool and waterfall and for the most part do enjoy them. I would have given them 4 stars if this was the only problem. The concrete deck has been the real problem. Blotches, or efflorescence, occurred. They told me it might go away so give it some time. I gave it almost a year and when the warranty was about to run out and it was still bad, I got in touch with their service department and with Tony. They both got back to me and said they would reach out to the concrete sub for a solution (JLC Concrete). I never heard back. I have followed up at least 4 times, always getting some kind of a "I'll look into it" from Tony, but nothing from the service department. I'm afraid my only recourse now is to go to Better Business Bureau and find another contractor to paint the deck. read more

See all

Obie and his Team really delivered on our dream pool! We are so happy with the final results. We had great communication from beginning to end, and they helped our dream become a reality. The process was quick (about 2 months), painless and we couldn't be happier! Anything we asked, they made happen for us. read more

See all

Premier just finished a new install pool for us and did a beautiful, high quality job. It was finished in a very timely manner. Our only concern during the process was communication, but this improved after several discussions. read more

Premier Pools & Spas - Before auto cover install - Pool & Hot Tub Service Near Me - Rancho Cordova, California

Premier Pools came highly recommended from a few people we talked with. Our family member got a pool from this company last year and had the best experience so we decided to move forward with Premier without getting any other quotes. Jason was our sales guy. He was very informative, thorough and there was open communication from start to finish. We told Jason the amount we wanted to pay and he came up with a design that met our needs. The pool excavation started in February and the pool was completed by May (due to the rain and scheduling of the new fencing). The timing was right around what was promised. We had a good experience with this company and would recommend!! read more

See all

If you want a pool with cracks all over your pool coping and deck then please go with this company. I have hair line bordering the width of a dime all over our coping and the deck of the pool. Looks horrible. The cracks formed within two days of install. The pool is now two years old and cracks are getting wider. The response from Premier "concrete cracks" but two days after install and more than 15 cracks all over!?! Come on, that's the quality of the work that's apparently acceptable for this company. The "attempt" at resolution was to only replace the areas cracked and a warning the new concrete won't match. Awesome, so now I'll have a zebra striped coping pool. Disappointed with this company. Find a higher quality company who cares about their reputation and build quality. Don't waste your time and money. read more

See all

My wife and I attended a Premier Pool Open House at their offices with the intent to just "to look". We met Jeremy and he gave us an idea of what to they do, what to expect, and some light design options from the showroom. He offered to visit our house to make measurements so that he could create some design mockups of possibilities. Within a week or two, Jeremy sent us a "first look". We asked for a few edits here and there given we had no ideas where we wanted to go with it as we completely leveled our existing yard and kept nothing. We were amazed by the first drafts given that we didn't think a pool would fit in our yard comfortably. Jeremy was extremely patient with the design iterations as we played around with ideas. The designs sold us and we were all in! Initially we thought it would take 6-8 weeks for permits to be pulled after we gave the green light to proceed. They ended up being approved in less than a week and we broke ground about week later. Premier was extremely fast with their team of contractors and subcontractors from demolition to full completion. From breaking ground to filling with water was less than a three-month turnaround. With several of those weeks the result of Christmas to New Year's vacation and time it takes for various components like decking or pool interior to cure. Premier was great with communication in terms of letting us know each morning who was coming on any given day. Usually we heard from Jeremy and our construction manager Teo a day or two earlier than Premier's automated emails on next steps. While Jeremy and Teo were clear, it was nice to receive the emails to make sure we heard everything correctly. Pros: Showroom has too many option to choose from! LOL! From textures to colors, there was almost too many. They even recommended visiting tile shops if we wanted to explore other colors. Jeremy was extremely polite and patient. He was readily available by both text and email for any questions we had. Teo was also great at stopping by to check on progress and see if we had any questions. He was also readily available by text message. We had them install a specialty BaduJet Turbo Pro. We pointed them to the website and they took care of all specs to fabricate the pool around it, all additional electrical work, and all additional plumbing. Recommendations for Premier: It would be great if some of the subcontractors were brought "in house" to provide full wraparound services. We opted to install tempered glass so that the pool could be enlarged and moved closer to the house. But we had to coordinate that on our own with a window contractor. We will use their subcontractor to install rock facades on our house. It would be great if they could have done in under the Premier contract at the same time they were doing the pool facades. I get it, they do pools, not houses. Premier took care of all the electrical, water, and gas hook ups that were related to the pool. We had to work with a couple of the subcontractors on the side to add additional sprinkler lines and move some electrical wiring on the side. Those also would have been great if it was done under the Premier contract as well. Premier's contractors and subcontractors obviously knew what they were doing so they pool just kind of came together. It would be great if Premier had a larger portfolio album of actual photos of pools so that we knew in advance what we were getting. We "trusted the process" and it all came together, but I could see some clients desiring to know more in advance. We subcontracted out the construction of a custom kitchen island because Premier doesn't build them (again, because they build pools), providing subcontractors provides another opportunity for Premier to be full service. read more

Premier pools just finished the full remodel of our pool about 2 weeks ago. We're very happy with the finished new resort style pool . They were quick and finished our remodel ahead of schedule. Everyone from premier who worked on our project was very friendly, helpful and did a great job and addressed any concerns we had along the way also it was very nice that all the workers wore premier shirts to identify that they work for premier which we liked so we knew everyone in our yard was supposed to be there. It was a really big project that came out beautifully!!! Louie did a great design! read more

See all

To add to this. Now that I can reflect. No design consideration was given to equipment placement. I wish I had been more informed. I would have considered other equipment location options. When I asked the site manager Rubin about it he says "welp u can put a fence around it" No chit dude! I hate it is an understatement! Doesn't matter how cute the pool is, there is a big fat blemish on it. Every day I look at it pissed off, trying to figure out how to hide it. & pissed off at captain obvious' comment "welp u can put a fence around it" read more

See all

This is our first landscape project and inground pool, and let me tell you, Premier knocked it out of the park. In this review, I want to highlight two people: Nathan and Ruben. Nathan was amazing from start to finish. His communication was top tier. Nathan is not with Premier just to sell pools; he takes pride in his work, and I really appreciate that. Never did my lady and I feel overwhelmed or like we were on this alone. Nathan was there every step of the way and suggested what he thought would be most aesthetically pleasing while being cost-effective for our budget. Then there is Ruben. Ruben's communication was also top tier. He sent us photos during every phase and let us know what days he and the crew would be coming out, along with times as well. Ruben has a great team there that was able to complete our pool and spa in just over a month. Premier Pool and Spa Rancho specifically has set the bar high. They have great people with genuine personalities working for them, and that's what it's all about. Thank you, Premier Pool and Spa, for making our dreams come true and for making our kids beyond happy!!!! read more

See all

We are so happy with our experience with Premier Pools & Spas. From the beginning, the process was easy and stress-free. They finished the project well before the estimated timeline so we could enjoy the pool before the summer ends. Kyle and Ruben stayed in touch with us the whole time and kept us updated so we always knew what was coming next. The crew did amazing work on the pool, spa, tiling, concrete and cleanup. Everything looks beautiful and the attention to detail really shows. If you are thinking about putting in a pool or spa, Premier is the way to go. They are professional, quick and do excellent work. read more

Premier Pools & Spas - Before - Pool & Hot Tub Service Near Me - Rancho Cordova, California

See all

Maybe it's my experience with these guys and it's been like pulling teeth from a shark. I can't get anyone from this company to come and quote my pool light. They keep flaking on me. I wish I had a better review but god damn, it is not that hard. Sales guy said he had something come up, ok great I get it things do, but also said on a text he would call to reschedule and yet to get a call back. That was 1 week ago. Oh well. Way to lose business especially from me who knows tons of people that I COULD HAVE REFERRED YOU TOO. Like the old saying goes, you snooze, you lose. read more

We just had our pool install completed and the entire process was smooth. Anytime we called or texted Stefan or Teo they made sure to get back to us promptly. The crew was respectful and professional. We just completed our pool orientation and Kevin was so knowledgeable and patient while we took notes. We love our pool and are ready for summer!! read more

Premier Pools & Spas - Tile picks - Pool & Hot Tub Service Near Me - Rancho Cordova, California

See all

Please do your research. Premier Pools promised us the dream backyard and instead we have a nightmare. We spent our life savings on a mess and while they promised it would all be perfect, as soon as they got the last payment, GONE. Our pool and backyard are a wreck. From walls leaking underneath the newly poured concrete to the pool filling with mud, calcium deposits and overflowing from water. The drainage is awful. We have reached out multiple times and consistently got nothing. Please, do your research! Too much to list. Check out the pictures listed below. These pics are just some details of the mess we have now. read more

See all

I've held off on this review for months with the hopes that customer service would improve, but I just had to re-send the same email I've sent multiple times with our list of open items. I have a long and detailed list of issues documented, but suffice it to say, there were issues at every step of the process, and we felt we ultimately had to manage 95% of the project ourselves-and still are. By far the worst portion was the concrete sub-contractor (JLC Concrete) who can't even frame a straight line or properly level for drainage. 7/8 Updated to one star as issues still continue. I had to call the city myself since the pool was done 6/19 and Premier still had not bothered to order the final inspection. Our pump is also not working and according to their tech, the solar heater "has issues". Of course he didn't tell me that, I had to reach out to Premier because he came and left yesterday with no communication. I reached out to premier because he messed with our pool schedule for some reason (he turned on and left on the pump and heater on for unknown reasons despite the pump cycling on and off every 30 seconds). If I hadn't called, I likely would not have known about the issues. This company has taken up so much of my time and energy since they day they decided to dig the pool despite two weeks of solid rain coming the next day! read more

My family had a good experience! We moved in our Home on New Year's Eve and immediately started planning the pool. Our lot had an unusual shape, we had many ideas and needs. Justin our sales rep was excellent to work with. He indulged all our ideas, thoughts and concerns. We poured a lot of concrete. Premier made quick work from planning to completion. They are responsive and knowledgeable. I highly recommend. We were looking for quality and we are happy with the result! The whole team was amazing and easy to work with. read more

See all

Overall the final result is very impressive, just finished a few days ago and the improvement for our family to enjoy the hard are well worth it, can't wait for summer! read more

Premier Pools & Spas - Pool & Hot Tub Service Near Me - Rancho Cordova, California

See all

We hired Premier Pools to put in our pedestal (18in above ground) pool and we have had an amazing experience. We have appreciated the clear communication, seamless construction and a lot of very hard workers to make this dream come true. We always knew what was coming next and trusted the process. It really went so much smoother than I imagined. No drama!! For reference our pool is 15x25 with a Cabo shelf on one side and sitting ledge on the deep end. We opted for Midnight as our interior. Pools aren't cheap but Premier was in line with other estimates but got the job because of how easily they communicated and took care of our questions!! (Thanks Nash!!) 10/10 !! Would hire again but I don't think another pool would fit in our yard!! read more

See all

Our neighbor was nice enough to let us know which company they were using to construct their new pool and give us their contact number. Whatever the quality of their work may be, we caught whoever was working this particular day red-handed dumping cement runoff on our property. My wife had to go out and confront the person to stop what they were doing, and they assured her it wouldn't damage anything. She showed me the footage and aftermath after I got home from work. I called the company during hours, no answer, so I left a detailed message describing the damage as well as both mine and my wife's number to call us back. Neither of us received a text nor voicemail to follow up. This kind of behavior is unacceptable. My only request on the message was for them fix the damage, which at this point now is the stain and replacing the lava rock they defaced. So take caution in hiring this company, their practices may end up pissing off your neighbors in the future. read more

See all

We chose Premier Pools based on their solid reputation. We definitely made the right choice and very happy with the finished product. We received consistent communication from the beginning to end. We received texts, emails, and phone calls to keep us updated on the process. Jason C. was our pool and landscape designer and Reuben was the project manager. Both were professional, had excellent communication with us, and answered any questions we had. We were a team the whole way. We appreciated the online scheduling system. We were able to look up the details on the next steps in building the pool. Overall, we are extremely happy with the whole process and love our pool! read more

See all

Most everything has 1 year warranty on it. When you spend over $100,000 on a pool you would expect more. We had a few things break the first year. They did replace/redo. But now our pool is falling apart on year 3 and it's out of warranty and I'm not talking about a little pipe or equipment.....the masonry waterfall they built is literally falling apart. read more

Not the cheapest but close. We couldn't be happier with the project. Premier finished ahead of schedule. Every crew they sent out was superior in every way. We also did artificial grass through them and the subcontractor was the best yet. Worked closely with us to get a lawn perfect for our dogs, which was very important to us. The design process was easy understand. They asked easy questions that walked us through the process of getting our wonderful pool. read more

Premier Pools & Spas - Pool & Hot Tub Service Near Me - Rancho Cordova, California

Well, if you have read my first one star review of my experience dealing with Premier Pools then you saw their response from Andrew. He sounded so apologetic, blah, blah, blah... he contacted me and said he will gather his team together and find out what happened. That was 16 days ago and guess what? Crickets! No response, phone call, email, NOTHING! Except they are 1,000 dollars richer by keeping my down payment. At least they could have made an exception and refunded my down payment. Do not believe anything this company tells you. There are a lot of good pool builders out there that care about their customers! You're just a number on a board to Premier! I only wish they had a no star rating! read more

We got into our new home about 1 year ago and wanted to build an outdoor oasis for our family and friends. We had 3 companies come out and Premier Pools and Spas came out as the best, and we are so happy that we went with them. Darren Oyao was our designer and we worked together with him to create an amazing outdoor escape. He was so responsive and listened to every concern and detail that we brought up. Steve Fury was our project manager and his skill and expertise made us confident that we went with the right pool company. The different teams that came out to excavate, frame, shoot gunite, pour concrete, and tile were all friendly and professional. I would not hesitate to entrust your next pool project with Premier! read more

See all

We just had a small party pool installed by Premier Pools. All along the way everyone has been easy to work with. We actually started digging the pool a year ago and no fault to us or Premier a gas line was hit. It took us 10 months to resolve and remove both PG&E and SMUD lines through our intended pool area and Premier patiently waited for that work to be done. Premier was ready to spring into action as soon as the work was done and completed our pool in record time. Each crew we encountered was professional and did an awesome job. We really wanted our pool by Labor Day and Premier delivered. Thank you to Teo and the hard working men that got the job done. I highly recommend them. read more

See all

Had a great experience with Premier Pools & Spas. From the beginning, working with Kyle was great. Our backyard is TINY and they're able to get equipment back there and got it done. There was absolutely no pressure to move forward. He explained the project, options and timing in great detail. They even finished the project before the estimated timeline. Kyle and Ruben stayed in touch with us the whole time and kept us updated regularly and visited to checkin on the work. Nothing but positives to say. Everything looks great! read more

Premier Pools & Spas - Finished project. Perfect for our small backyard. - Pool & Hot Tub Service Near Me - Rancho Cordova, California

Brian just completed our first filter cleaning and mineral treatment. He was very friendly and helpful with my questions. He walked me through the service and what the next service would look like in 6 months. read more

We had such a great experience with Premier Pools and I would absolutely recommend them to friends and family. From start to finish the whole process took a little over eight weeks, which was amazing--we were able to start in June and still have plenty of time to enjoy the pool this summer. Everything was timely and well-organized. Jeff and Ruben were fantastic to work with; I highly recommend requesting them if you decide to go with Premier for your backyard pool. They did a great job--thank you! read more

See all

Premier Pools was the best choice for our backyard. They were very responsive and paid attention to what our needs were. Their pricing was very transparent and all information about materials and upgrades was upfront. Our pool was designed by Ryan and he was awesome to work with. Any time we had questions or wanted to add some changes he took care of it immediately. All the work was done by highly skilled professionals and the whole process ran like a well-oiled machine. We are very happy that we decided to go with Premier Pools to get our dream backyard. read more

Premier Pools & Spas - Pool with tanning ledge and raised spa. - Pool & Hot Tub Service Near Me - Rancho Cordova, California

Highly recommend. We did our due diligence before choosing a contractor. Maybe 5-6 bids. Some of the other companies were subbing out the pool build. Yikes! We chose Premier because they are the one stop shop. This is what they do. Also they were very very competitive on price. Ryan was our guy and he knows his stuff. Really patient working out the design. No pressure. Once we got it dialed in and put down the deposit we really just needed to get out of the way and let them run their process. They took care of everything from permitting and inspections to providing a job dashboard with a clear timeline, job cost and payments, changes etc. Good communication on our responsibilities and their timeline. FAST response to issues which were few and minor. My advice is get a bunch of bids and then go to Premier and let them earn your business. Thank you, Ryan and the whole team!! Satisfied customer read more

Premier Pools & Spas - Pool & Hot Tub Service Near Me - Rancho Cordova, California

See all

Demario did a great job! Jeff was also great. Everything worked out well and I'm very happy with my Pool and my Pool Service.

Very good experience with Premier Pools. Steve Provost was our salesman and guided us through the whole planning and building process. We highly recommend Steve! Our one and only complaint is the way the cement workers disrespected our yard, walking through flower beds and grass, crushing plants then deciding to wash and clean all their equipment on our grass. They left concrete debris in the grass consisting of a white film with chunks of concrete to be kicked up by the mower. We contacted Steve and he had the crew come back and clean up the mess, but they literally tore out areas of the grass leaving bare areas in my once beautiful green yard. They have offered to replace the grass, which we have accepted, but their blatant disregard for our property was disappointing. We gave them a rating of 4 because of Steve and also because we love our pool and spa, it would have been a 5 if the "crew" had been more respectful of our property. read more

See all

Before I give a formal review, i would like to see if the company's owner/representative calls me back. In short, service personnel made some changes to my pool equipment and I have not heard from the company. I have emailed them, called them, and now I am resorting to this to see If I can get a response from them. I feel that some of their staff does a great job, but now that I have run into some problems, they seem not to care. In any event, I may cancelled their service but I want to give them an opportunity to correct the situation. I hope that by this avenue they can contact me back. read more

I got 3 bids before deciding on Premier Pools. Their prices faired lower than the other bids. Steve Provost came out to give me a bid. He understood what I was wanting and before I knew it he had designed it on his laptop. That was fun! That beginning vision soon became a reality and I have a beautiful pool. Our construction manager was Rubin Rosalia. Every step of construction had a professional specialized team and each team completely cleaned up after they completed their work. Rubin was great with communication and kept everything rolling on schedule. Only took 9 weeks even though winter rain held us up on occasion. As soon as the pool was full, Justin came out and trained us on the pool and pump. Great tutorial and very informative. He's been back twice to service the pool. He's thorough. We will be swimming in no time. The office staff was quick on communication as well. Theresa McClure read more

See all