I called because I had a leak in my pool and wasn't sure where it was coming from. Rustic Pools had redone my liner over 10 years ago and I was still in their database. They were able to come in right away. Figure out the problem and redo our liner in two days! They were very friendly, very knowledgeable. If they didn't know something they were very honest they gave us resources and good information would definitely recommend!!! read more

From the first call with Steve, the owner, to the final liner installation, everything was smooth sailing. He called when he said he would. Arrived on time with his polite and hard working crew. He texted throughout the day to make sure pool was filling accordingly once installed. And most importantly- they completed the work in the time frame predicted. I would highly recommend Steve and Rustic Pools. read more

We recently had our liner replaced again. Very pleased with Rustic Pools. They are fast and efficient. It was a pleasure doing business with Steve and his crew. read more

I was talking to my pool guy Mike, today, and mentioned that it's been three years since Rustic Pools replaced my liner, and gosh, doesn't it look great! Mike agreed and said that the liner you replaced for another of his customers was holding up beautifully too. Please vinyl pool owners, do yourself a favor, and call Steven when it's time to redo your pool. Thank you Rustic Pools. read more

Love this company. I had a hard time finding a pool company to replace the liner in my inground pool. They did such a beautiful job! I would highly recomment them. read more

Can I rate the company higher than 5 Stars?? So happy with the quality of their service and expertise!!!! After 11 1/2 years my 26000 gallon in ground pool liner decided to spring multiple leaks. I thoroughly researched businesses on Google and Yelp and decided on Rustic Pools. After leaving a message asking for help... Steven came out promptly to determine if I needed to support the sides of my pool as it quickly emptied (so it wouldn't cave in.) After I accepted the reasonable estimate, he and Koby started draining the pool and preparing for a new liner. Measurements were taken and a new liner ordered, prep work was done quickly and a date for install was agreed upon. They always texted or called me before coming and were patient while I arranged water truck delivery to fill the pool. I wholeheartedly recommend them without reservation ... I will be their loyal customer as long as I have a vinyl pool. read more

Steven &Colby did an amazing job replacing the vinyl liner on my pool. Some extra work had to be done & it was all explained & estimated before work was started. Steven was really patient answering all my questions & he made sure I understood everything. Very professional, great communication, & on time each visit. read more

Our in ground, vinyl lined pool got hit by a huge oak tree that fell on and near our house,badly puncturing the vinyl..the damage was so bad we were adding so much water..I don't want to see our water bill! Rustic Pools was our first call. This was not our first experience with them, we are repeat cusotomers of many years. Steve came out quickly,new liner ordered and arrived and installed and it looks great. Great, expert service. Highly recomend. read more

This business is top notch, and I wish I would've called sooner. Steven was professional and timely. He provided a reasonable price for replacing the vinyl liner on my pool, and he updated my pool stairs from 2 awkwardly designed and dangerous steps to 3 easy and comfortable steps. He had a variety of liner options and designs available and explained everything clearly from the different thicknesses and pricing to the order and shipping time. I'm back to enjoying my pool and it's great! Don't hesitate to call and get your liner replaced because 1) Phone quotes. Steven provided an approximate price for the job over the phone with the condition that it might change once he came to measure the pool in person along with determining what preparation was required. In my opinion, this is reasonable and pretty much customary for the contractors I've dealt with post COVID, and the phone quote wasn't far off from the final price, which changed only because of the options I chose. 2) if you're new to pool ownership, as I was, you'll learn that draining and filling a pool takes 1 or more days. Expecting a contractor to stick around while your pool fills would be like asking painters to stick around while paint dries. Additionally, it was refreshing that Steven didn't try to sell me a $100k pool remodel like 3 other contractors I called, two of which refused to come and measure if I wasn't ready to spend $90k. I appreciate Steven's integrity and work ethic. Both are hard to find these days. read more

Rustic Pools - Before - Pool & Hot Tub Service Near Me - Orangevale, California

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I recently contacted Steve to get a quote on repairing my pool liner. Steve sends me text message that said they don't come out to properties to give a written quote due to the price of gas. Talk about poor business ethics, I own several homes will pools and so my friends. I would not recommend this pool company to anyone that values an honest pool company. Kevin R read more

LOVE Steve and his team! We had a VERY unexpected tear in our pool liner and we had guests arriving in just a couple of days to stay during the summer. We were panicked until we got in contact with Steve. He drove way out of his way on the same day to come patch the tear. He stayed into the evening taking pool measurements and gave us a quote in the event we wanted to replace the liner after the summer. We contracted Rustic to replace the liner this week and they did a fantastic job! Steve was very communicative throughout the entire process and took pictures to send to us (we were not on the property during the replacement). I would definitely recommend Rustic Pool! read more

Rustic Pools - Pool & Hot Tub Service Near Me - Orangevale, California

Rustic Pools installed my pool in 1987,since then I have had 3 liners replaced by them,always great service during the process and good communications,kept me up to date on all phases of the install .Great company to do business with read more

I can't say enough about the service that Steve provided. When I began my project I reached out to Rustic Pool, I worked with Steve he was extremely knowledgable and spent many I mean many hours guiding me through the process. He always responded fast, was patent and understanding with my many question. I honestly don't know how this project would have went without Rustic Pool. Customer service is very important to me, especially when dealing with a project such as this. I will be using Rustic Pool for all my pool needs. I highly recommend them, very professional service. read more

Awesome company and service. This is the second pool they have replaced a liner for me and I could not ask for more. Professional, timely, and cost competitive. They take the stress out of a stressful situation. And the quality is impeccable. Use this company for any future vinyl pool installs. Also, if you need a pool fill like I did, use Bret Williams Water Truck Service. The team combination makes for a successful and easy project. read more

Rustic Pools - Pool & Hot Tub Service Near Me - Orangevale, California

Steven and Gary were wonderful to work with. They provided all of the information and guidance we needed to make our decision on a liner replacement. But more than that, they showed up on time and went above and beyond in completing our project, ahead of schedule!! Thank you, can't wait to get in the water!! Debbie and Jimmy Nakatani read more

Rustic Pools installed our liner and during installation they left for two hours. They had us, homeowners, take care of pool while it was being filled with water from the water trucks. Also, the pool light we purchased from them failed in two weeks and they would not guarantee the light. They don't care about customers, only making money now. read more

So one of his bullet points states that he does pool installation his seventh picture as of 9 July 2022 shows a vinyl pool in ground. He then responds that he doesn't offer the service but his bullet point again states that he does inground installation. So I'm not sure what his issue was with me but pretty poor and dishonest advertising if that's the case. read more

Rustc pools was able to fit me in before my scheduled appointment and not only found the leaks that day were able to fix as well same day for the price that was quoted good to know that there is still some honest companies left out there. read more

Had a great experience with these guys and we love our new pool liner. Rustic Pools provides a high quality product and were very professional. Thank you again and again for the excellent work. Pic shows the before on bottom left and after up top. read more

Rustic Pools - Pool & Hot Tub Service Near Me - Orangevale, California

They are amazing. Reliable, easy to get hold of, explains every step on the way. Use quality products. Perfect from beginning to end. Wouldn't have anyone else work on our pool read more

I had an excellent experience with Rustic Pools. I had a 15 year old vinyl liner that was failing and needed to be replaced. Gary scheduled an appointment with me quickly to get measurements and gave me a book of samples to choose from. After I made my decision, Gary and Steve scheduled the installation within a month. There was a problem with the original liner they ordered and got a replacement within a week. It didn't take them long to install the new liner and the finished product looks great! Definitely recommend Rustic Pools for liner replacements. read more

Rustic Pools provides extraordinary work! My liner had a large tear and needed to be replaced urgently. The crew was prompt with following up with my request, recommended structural changes to ensure that the pool and liner lasts long and they delivered! They absolutely delivered! I'm impressed and hope for their continual success. - Satisfied Customer read more

Steven and Gary are simply awesome. They installed a new liner quickly, fixed the light which looks magical at night, repaired some areas between the liner and cement, and replaced the stairs. The pool looks beautiful and has been so much fun this summer for friends and family. A friend who was badly injured playing soccer was able to do physical therapy exercises:) Good people to work with. I highly recommend Rustic Pools! read more

Rustic Pools - Pool & Hot Tub Service Near Me - Orangevale, California

Had my vinyl liner replaced and added some steps they did an awesome job Gary the installer was very professional and informative about the process along the way and even the after care I needed once my pool was running, to even changing my sweep because it was not ideal for the vinyl. I was very pleased on the time it took from the phone call to completion of my pool again thank you rustic pools for an amazing job I highly recommend them for any pool service anyone should need!!!!!! read more

Rustic Pools - Before and after pics - Pool & Hot Tub Service Near Me - Orangevale, California

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It was a great experience. Gary and Steven worked as a great team. They were clean and polite. They got the job done in the time they said. read more

Amazing transformation of a client's pool that she was repairing in order to sell her house. As a Real Estate agent, I see a lot of pool - the work they did on my client's pool was spectacular. We had a ton of people look at the home once we listed it, and all of them remarked on how gorgeous the pool looked. I will use Rustic Pools for all of my clients with vinyl pools! read more

Don't use this company! Since son took over it has really gone downhill. Had an Insurance claim and went with Rustic Pools. In the process of installing a new liner, they chose to cut the cord to my light in order to install new liner. They never installed the new light and left the job unfinished. I would not use them they do horrible work and dont stand behind their work . read more

This company redid our vinyl lined pool for us and we are totally satisfied with the service and the product. Our old pool was leaking and losing water at a rapid rate. We now have a beautiful new liner and we couldn't be happier. Hopefully we won't need them again but if we do I'd definitely use them again. read more

Really great service. The owner Steve is really nice and willing to work with you to get the best service. Quick and timely manner. Liner looks great. Will definitely work with them in the future. read more

This is the third time over many years that I have used Rustic Pools. This time they dug out the shallow end to make it deeper, installed steps, put in a new liner and also installed a salt water system. From start to finish working with Gary, Tyler and Steven was a pleasure. They always communicated with me to keep me informed, arrived right on time and worked hard with good attitudes! I could not have been more please with Rustic Pools and I highly recommend them! read more

Rustic Pools installed in ground liner 5 years ago. They did awesome job. This past week the pool developed a leak and I called them and their tech came out and after a little over 1 hour of using their equipment and dyes the leak was found. The leak was fixed and the total cost was half of what any other leak detection outfit wanted. read more