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    Pool Time Pool & Spa

    3.4 (81 reviews)
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    Services - Pool Time Pool & Spa

    Pool maintenance

    Pool Time Pool & Spa Photos

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    Heavy discoloration of pool surface

    A year ago we had Pool Time resurface our pool. Almost immediately after the pool was refilled with water we notified or sales person that the surface had heavy discoloration spots in a number of areas of the pool. He kept telling us that he would come out to inspect but it has been almost a year now and he never has. We spent more than $25k on the resurfacing and were told that there was a 2 year warranty however they won't even come out to look at the horrible discoloration in the surface. I would stay away from this company.

    This is what our pool looks like with Pool Times chemical service.

    I spoke with Teresa earlier last week about our pool turning green for the 3rd time since May. I also emailed last Friday. We are now turning green a fourth time. This has been a baffling situation as we have been customers for more than a decade and never encountered this type of problem before. It has meant that we have been unable to use the pool at all so far this year. I personally cleaned the filters a fourth time this week after the technicians came out and finally applied the appropriate chemicals to eliminate the algae bloom. Last week was the first time the pool has actually cleared up since May. Cleaning the filters and brushing the pool has not been effective. It is now turning green again and black algae is everywhere. This was not the case until this week. When speaking with the technicians last week, it came to light that our property is at the end of the route. The technician admitted that they often run out of the appropriate chemicals and are unable to adequately provide the service we have been paying for. I have suspected our property of being skipped occasionally for the last year. Clearly it has been happening since May. I am disturbed and concerned that this problem is going to continue. We have incurred a huge power bill running the filter constantly because of this issue which could have been avoided entirely. I am sympathetic to staffing and supply shortages but we have never been apprised of the situation or informed something was amiss. We have still not received the pool vacuum bag that the work order was created for on 6/23. Our phone calls and e-mails are not being returned. I would prefer not to file a police report for fraud but I am at a loss for how to proceed.

    Pool Time Plastering Our Pool
    Dustin D.

    Pool time did an excellent plaster job on our pool! There crew was friendly, professional, and most importantly did a excellent job. We highly recommend them!

    Funny and not helpful email

    Brian, pool inspector, was great. The guy that comes to clean my pool weekly is great. The office is terrible. Reached out by phone about my billing and no return call. Reached out via email, and still unclear what I owe. Can I just get a statement that just shows what I need to pay? The email exchange is kinda funny, if it weren't a waste of my time. I'll just go with someone else. No thanks!

    Pool time pool service
    Chelsea Y.

    We used Pool Time for a complete pool remodel which we were absolutely happy with. The remodel came with a month of free pool service...which we were completely unhappy with. They told us that they would email us prior to the month long service ending so we could coordinate with our current pool service to start which they never did; we also only saw them come twice in the month of service. I called Pool Time to tell them that we didn't see any person come for our last weeks service and our pool was starting to look cloudy. As you can see our pool eventually turned completely green and we had to shock it and have our normal pool company fix it. I called and left 2 voicemails with Pool Time to try to get them out and never got a call back. We were all in all happy with the work they did, we had tons of communication issues along the way but it seems like that's with every company now so I don't fault them too much for that. The "free month" of pool service is awful and I wouldn't trust it and just continue with your normal service...we lost out on using our pool for approx 2 weeks in 100degree+ temperatures.

    Start demo
    J Z.

    After a weeks delay on the start time, Pool Time workers got in there to replace a skimmer & a small section of the deck on our 35+ year old pool. Demo and replacement of the skimmer was done in one day by a great crew of professionals. Long day but they found the problem in a cracked pipe. During that same time they removed tree roots the size of my arm and leg. Day 2 they spent time with us to form the deck and pour the cement and perfectly match the exposed aggregate to our existing deck. Everything was done to our satisfaction by a great crew of hard working professionals. Highly recommended!!

    We had a leaky, and not pretty, pool with a broken light, and missing drain cover. Exposed gunite resembling rocks lined one side of our pool under waterline. Water was leaking there and around pool light. Pooltime chipped out all old plaster, sealed all gunite, then resurfaced with pebble tech. Our pool area was kept clean throughout the process. Now we have a sealed, pretty pool with new tile, drain covers, and light.

    Spa and pool

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    2 years ago

    Joe is my hero! He was able to fix the skimmer when all the youngsters were giving me the run around.

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    Update : cracks now again visible just like before. My joy was premature, once the repairs dried, they didn't look repaired anymore .

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    Page 1 of 3

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    Review Highlights - Pool Time Pool & Spa

    With just 1 phone call, Joe was out to assess the situation and the pairs/ cleaning completed within a week.

    Mentioned in 12 reviews

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    Premier Pools & Spas - Nobody ever frowns when floating in a pool!

    Premier Pools & Spas

    (491 reviews)

    My wife and I attended a Premier Pool Open House at their offices with the intent to just "to…read morelook". We met Jeremy and he gave us an idea of what to they do, what to expect, and some light design options from the showroom. He offered to visit our house to make measurements so that he could create some design mockups of possibilities. Within a week or two, Jeremy sent us a "first look". We asked for a few edits here and there given we had no ideas where we wanted to go with it as we completely leveled our existing yard and kept nothing. We were amazed by the first drafts given that we didn't think a pool would fit in our yard comfortably. Jeremy was extremely patient with the design iterations as we played around with ideas. The designs sold us and we were all in! Initially we thought it would take 6-8 weeks for permits to be pulled after we gave the green light to proceed. They ended up being approved in less than a week and we broke ground about week later. Premier was extremely fast with their team of contractors and subcontractors from demolition to full completion. From breaking ground to filling with water was less than a three-month turnaround. With several of those weeks the result of Christmas to New Year's vacation and time it takes for various components like decking or pool interior to cure. Premier was great with communication in terms of letting us know each morning who was coming on any given day. Usually we heard from Jeremy and our construction manager Teo a day or two earlier than Premier's automated emails on next steps. While Jeremy and Teo were clear, it was nice to receive the emails to make sure we heard everything correctly. Pros: Showroom has too many option to choose from! LOL! From textures to colors, there was almost too many. They even recommended visiting tile shops if we wanted to explore other colors. Jeremy was extremely polite and patient. He was readily available by both text and email for any questions we had. Teo was also great at stopping by to check on progress and see if we had any questions. He was also readily available by text message. We had them install a specialty BaduJet Turbo Pro. We pointed them to the website and they took care of all specs to fabricate the pool around it, all additional electrical work, and all additional plumbing. Recommendations for Premier: It would be great if some of the subcontractors were brought "in house" to provide full wraparound services. We opted to install tempered glass so that the pool could be enlarged and moved closer to the house. But we had to coordinate that on our own with a window contractor. We will use their subcontractor to install rock facades on our house. It would be great if they could have done in under the Premier contract at the same time they were doing the pool facades. I get it, they do pools, not houses. Premier took care of all the electrical, water, and gas hook ups that were related to the pool. We had to work with a couple of the subcontractors on the side to add additional sprinkler lines and move some electrical wiring on the side. Those also would have been great if it was done under the Premier contract as well. Premier's contractors and subcontractors obviously knew what they were doing so they pool just kind of came together. It would be great if Premier had a larger portfolio album of actual photos of pools so that we knew in advance what we were getting. We "trusted the process" and it all came together, but I could see some clients desiring to know more in advance. We subcontracted out the construction of a custom kitchen island because Premier doesn't build them (again, because they build pools), providing subcontractors provides another opportunity for Premier to be full service.

    I had a great experience working with Sac Premier Pools from start to finish. The team was…read moreprofessional, responsive, and clearly knowledgeable throughout the entire process. From the initial design phase to the final build, they took the time to answer questions, provide recommendations, and ensure everything met our expectations. The quality of the work really stands out. The craftsmanship and attention to detail exceeded what we were hoping for, and the finished product turned out exactly how we envisioned. Communication was consistent, and any concerns along the way were addressed quickly and professionally. What I appreciated most was how organized and efficient the process was. They stayed on schedule as much as possible and kept us informed at every stage, which made the entire experience stress-free. I would definitely recommend Sac Premier Pools to anyone looking to build a pool or upgrade their backyard. They delivered a high-quality product and backed it with excellent customer service.

    California Backyard - Rancho Cordova

    California Backyard - Rancho Cordova

    (73 reviews)

    $$$

    My husband and I went to this years home show on a mission to get information about a Hot tub for…read moreour back yard. As soon as we entered we saw CB with a big tent and a huge selection of Hot TUbs... We met Kenny and he was super super nice.... he caught on to my skepticism of hot tubs as I owned one of a different brand prior. He was so helpful and answered all of our questions.. we wanted to look since we had just arrived at the show so he said tottally fine --no hard sales and we went about our way... but we realized quickly after looking at all the other Hot tub sales at the show that Kenny knew his stuff!! So on our way out we stopped back in, shook hands and he had a deal! He even offered to come out to our house once it was delivered and hooked up to do an orientation for us!! This was awesome!! There were some hiccups with the portion where we needed to schedule for delivery as I sent in a ton of photos even with measuring tapes in the photo -- Samantha had concerns but I told her we would make it happen. The delivery guys Fizz and his team were the BESSTTT!! They were so so nice and did a great job with no issues on our path to the slab. We just had the Hot tub wired by our electrician and I texted Kenny who came out the same day for the VIP service!! Kenny is the BEST!!!! Highly recommend as the value and customer service has been top notch!! THank You Kenny & Fizz -- woot!!!

    The salesperson who sold us our spa, Kenny, was great. Very knowledgeable and patient with us. We…read moreunfortunately received our spa and the keypad for it kept freezing. I called their repair folks and it took a few days to hear back. Jeff had someone come out to look at it and then decided we needed a new keypad. It took almost 5 weeks to get it fixed and Jeff was not very communicative during that time.

    Pool Time Pool & Spa - poolcleaners - Updated May 2026

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