Aloha, Aquatique Team! We hired you initially because, after just being newly married, my darling hubby insisted we buy a home that already had a pool. Fine, I said...but I am NOT EVER going to learn how to keep it from turning green. I don't care how easy people tell me it is to do by yourself. I simply want to enjoy getting in - and looking at - a clean pool every single day. AND HERE WE ARE 15 YEARS LATER - I am still happily married with a sparkling pool! Thank you for having fast and friendly service by all of your technicians. They have been knowledgeable and a pleasure to work with. Thank you for having the BEST office staff. My phone calls are always answered in a timely manner with a cheery attitude. Have you always been perfect? No. Most of the time? Yes. But just like relationships, I believe companies should be "judged" by how they take care of you when a problem arises. Everyone is GREAT when there are no hiccups, but when you hit a bump in the road, the reaction thereafter will reveal true character. Your character is honest and wanting what is best for the customer. You have bent over backwards to make sure our needs were/are met. You have been voted Best of the Best in the Press Tribune and Reader's Choice in Style Magazine because...basically, you care. You have earned, with hard work and attention to detail, every kind word that has been said about your company and all of your employees! May you have continued success because I could never imagine anyone else taking care of our pool - least of all me! Mahalo for exceeding our expectations. Sincerely, Joycelyne Perry (and Brian, too!) read more

Well, thanks for the reply, but I wish you could call/email/text me to let me know that there is no power so I could solve the issue with the contractor, instead you decided to say nothing until I moved in and the pool was green. Sorry to say that but terrible job read more

Aquatique Pool Service - I canceled with them. Hard to communicate, low quality service. - Pool & Hot Tub Service Near Me - Granite Bay, California

Run away. Our homeowners association had them resurface our spa, maybe 3 years ago and it's now horrible. We asked them to come out this summer to figure out what was wrong with the finish and they told us they didn't know what happened . They offered no warranty on their work. They also sold us a spa cover, which sits in our pool storage area, unused since time of purchase as it's illegal for commercial pools like ours to use spa covers. If only they and we had known. read more

Aquatique Pool Service - Spa emptied of water except a bit at bottom with awful plaster finish. Finish by Aquatique. - Pool & Hot Tub Service Near Me - Granite Bay, California

Great service - they are dependable and affordable. They are good to their employees, which is so important.

Run from this company. They are dishonest. I should've looked at the rest of the reviews and avoided them. They stained the bottom of my pool and ruined it by adding chlorine through the skimmer instead of directly in the pool. It is such an eyesore. Mistakes happen and I gave the company a chance to remedy it, but instead the owner tells me that they didn't add from the skimmer. Meanwhile, not only has their pool guy told me he does, but I have seen him with my own eyes add chemicals through the skimmer. Long story short, they are liars and won't fess up to their mistake. Their solution was "well it's time to get it replastered anyway." If that was the case, the entire pool would've looked like this and been uniform, not just specifically around the drain in a very obvious chlorine stain all within a few weeks. Do yourself a favor, avoid the headache and go with literally anyone else for your pool needs. read more

Aquatique Pool Service - Chlorine stain caused by Aquatique - Pool & Hot Tub Service Near Me - Granite Bay, California

If I could give them zero I would. Horrible communication, rude service guy(s), and unreliable. Our pool kept turning cloudy and green and they refused to clean our filters. There are so many choices for pool service, don't use these guys! read more

Had nothing but quick chemical treatments weekly, for over a year, no issues, hence the two stars. Then pool pump stopped working, josh came by to see what was wrong (so he says) and sends me an $1800 invoice to replace. I asked if there was a more affordable option and if the whole thing absolutely had to be replaced. He was so extremely rude i was stunned and decided no matter who else i talked to i would absolutely not go with them. Called two others and low and behold, it was an $80 fix, NorCal pools fixed it less than 24 hrs later!!! Horrible way to talk to people, horrible business sense. After a year of using their chemical service to treat us like that? Wow. read more

Finally a five star pool service company!! After less than stellar companies over the last 5 years of owning a pool, I finally found a company that does a great job week in and week out and go above and beyond in keeping my pool crystal clear. Thank you! read more

They quoted us $1,400 for parts and labor on a new drive for our pump. I decided to look it up and ordered the part on Amazon for $650. It came the next day and I installed it myself in under an hour, saving us $800. I didn't even have to read the directions! I simply took off the old part and put the new one on. A matter of a few screws and 3 wires! We were going to use them for our weekly service but no way! There is a difference between making a profit and robbing people. read more

I cannot recommend this service. Our experience, after several years is that they can't seem to maintain a stable staff. Worse, in our considered opinion, this company lacks integrity and veracity. They do not honor their word or make good on warranties. What is the problem it's always somebody else's. read more

When we bought our house a few years back, we inherited a "pool guy" in the process and he was awful (arrogant and pushy). Shortly thereafter, one day at Home Depot, I saw a woman loading some stuff into an Aquatique Pool Service truck and asked for their business card (turned out to be the owner). She was super nice and when I called the office the next day, a cheerful voice named Rhiannon answered the phone. For the past three years, everyone at Aquatique has been kind, patient, friendly and very helpful, from the owner, to the technicians and the office manager. No matter how silly the question or complex the problem, they are always there to lend a helping hand. read more

Aquatique Pool Service is the best in the Granite Bay- Rocklin area ... don't use other service... I used other services in the past and there is no comparison ... read more

Aquatique took over service on our pool a few months ago. The service we'd had was inherited from old owners and we were unhappy with them. Aquatique has been wonderful! Very professional, prompt, and reliable. When our filter pump broke we asked them to do the replacement, which they were totally willing to do, but then they called and asked if it might be covered under our home warrantee- and it was! (The warrantee company contracted with someone else to fix it- not our choice.) So Aquatique lost out on some money just to help us out. Which just tells me they are interested in being honest and fair, and we could not be happier with their service. Highly recommend! read more

Amazing pool service for over 5 years now. We never have pool issues. Thank you for being so reliable, you guys always do a great job.

We've been with them for 23 years after they built our pool and have nothing but praise for their service. Pros and nice people too.

These people started my pool service then quit without notice. I then had to find another company to handle the green pool... I guess I should have realized when they only had 3 out of 5 stars. read more

I walked in to the front office with general questions about pool construction. I know Aquatique doesn't do construction but I figured they could help. I was right! The lady at the front desk was very sweet and went out of her way to help me. She gave the name of Josh the Service Manager who after I left a message, called me right back and also went out of his way to help me. I am so impressed with Aquatique and their level of professionalism. Way to go guys! read more

Aquatique Pool Service is excellent and I would recommend their pool service to anyone. My pool is always blue and clean, which was not the case with my old pool man. Jesse calls or texts me if there is ever an issue, such as the pool needs water or needs to be drained, filters need to be cleaned, or equipment needs to be replaced. I appreciate that so much. Great company! Thanks!! read more

Aquatique pools has been servicing our pool for five years now with no complications. Our technician has always been professional and polite and we consider him as a friend. Kudos to them for hiring outstanding business people. Also our service is always fast and accurate and repairs are done in a timely manner. Thank you to all of the friendly people in the office and to our technician and we look forward to being with this company for a long time. read more

Wish I could recommend this pool service because the staff and pool guy started off very nice, but unfortunately I cannot. I will be perfectly upfront that I had not cleaned up dog poop over the weekend and after I apologized it, Josh immediately became condescending and aggressive towards me. I told him I was going to get out there and pick it up immediately, but made it clear that I was the customer and would not tolerate being spoken to in such a manner. When I went out to clean the area by the pool pump, Josh was gone. He left my pool cover off in a huge messy pile and he left my pump running. Thank God he actually closed the pool gate, since I have small children. No explanation. I called the office who told me a very different version of events (that Josh immediately called to report) and then called Josh, who yelled at me on the phone. And then texted me that he was "not rude" but actually polite. Maybe he thinks that if he writes that out, it will magically change the sequence of events. This company paraded around as "nice guys" and then, in my opinion, took advantage of me as a young looking mom at home alone, to get some sort of aggression out. I honestly felt as though I was being chastised by a father. It was absolutely humiliating. I'm really sad about this whole situation and just hope to save someone else from being treated so poorly. UPDATE: After mentioning I was disappointed in Aquatique's service on a neighborhood forum, they gave personal information out to a "friend" who tried to further their version of events and tarnish my name. Please be careful with this business. The only solace is the number of neighbors who privately messaged me to share similar stories. Update again: AGAIN. This is not what happened. He belittled me and spoke in a rude and condescending tone. There was no "request" and it certainly wasn't polite. To put it curtly josh was a complete jerk. A term he actually used to describe himself on the phone with me. read more

20 years with Aquatique! The company's expertise and customer service are greatly appreciated and valued.

Aquatique has been providing our pool service for the last 17 years. My pool has been well maintained, including the equipment. The weekly service is reliable - always shows up and lets me know if there are any issues. Customer service is the best! Rhiannon is always polite and dependable when answering the phones. Our pool is clean and service is hassle-free. read more

Aquatique is very knowledgeable, professional and timely. We have a jandy pool system and recently purchased a variable speed motor. Aquatique and mainly Patrick have been the only person to make this unit work properly after the installation of the variable speed motor. The pool service who installed the pump and our previous monthly pool person could not get our equipment working for approx 7 months. We had past experience with Aquatique in past years and called them, In one visit, Patrick diagnosed our needs and the second visit, he installed and programmed our equipment and it is now working flawlessly. If you want your pool taken care of properly, use an expert like Aquatique. They are the best! read more

Aquatique pool service has been cleaning our spool filters for a few years and doing light repairs with no problem. This year however things changed. The technican first came out to clean the filters then I enquired about replacing them cause they were 15 years old. But even with being 15 years old they were in good shape. So the filters were replaced. Then all the problems started. First while the pump pressure was normal there was very little output from the jets. Second the spool was losing water every time the filter ran. Again neither problem existed prior to changing the filters. This was late May 2014. It took almost two months for another technican to come out and use CO2 to blow out the lines for the jets. He declared it a success. Unfortunately only two gets appeared to be functioning normally. As far as the leak goes he said to hire a leak detecting service. Again neither the leak or the low flow from the jets existed prior to changing the filters. The only saving grace is we dont use the spool anymore. All in all this experience with Aquatique has left a very bitter taste in our mouths and we will not do any more business with Aquatique. read more