Updating to a previous review: I really appreciate Ash and Brian as manager and owner respectively. They take the time to speak with their customers regarding their complaints which means a lot and they do full investigations into employees who may not be doing what is right by their customers or company. Kudos to them for continuing to satisfy customers. My pool looks great and the chemistry is always dialed in perfectly. They came on time when they said they would. Whoever my current pool tech is, has been doing a great job. The other big thing is that Ash picks up the phone immediately when you call. There is no back and forth. read more

Smith Pool Service - Pool Cleaners Near Me - Folsom, California

Smith Pool Service has been doing weekly maintenance on our pool for the last few years, Jim is our pool tech and is very responsive and great to work with. We recently had our pool replastered and we had Smith do the water balancing and chemical adjustments for the pool water, Jacob did the water treatment and got the pool ready to swim. I would highly recommend them! read more

Smith Pool Service was the first number I called to fix my algae-invaded pool and help manage water levels due to their solid reviews, but I'm at a loss. In the span of a week (the time I was told it would take to get my pool looking right), I've had three commitments to work on the pool come and go, a worker come by for three minutes to pour in some chlorine and ask me what else he was supposed to do, and then watch that chlorine get overcome over a week by the algae that Smith Pool Service never came by to address. I haven't even heard from the company since I was last told work would be done, on Monday (it's Thursday evening). Obviously, customers have had good experiences with Smith Pool Service. All I can say is that I would've had better service paying some kid down the street, which I may do after all. read more

Needed startup service after refinishing our pool. Out of about 10 businesses, only Smith and a couple others responded in a timely manner (same day). They seem reliable and definitely have many years of experience. I'm glad I found them and look forward to them maintaining our pool for years to come. read more

Smith Pool Service - Filling pool after resurfacing. - Pool Cleaners Near Me - Folsom, California

VERY happy with Smith Pool Service. Ash is a fantastic guy and very conscientious. This summer, I've had some intermittent issues with my pump system (not Smith's fault) and so I was concerned about the water quality during times when the pump wasn't working. It's all fixed now, but during that time Ash was awesome at coming by to mitigate the issue by keeping the water treated, etc. and also giving me some great advice. He did this outside my normal service times as well. I have found Smith's service to be very personal and responsive, and definitely recommend them. read more

Our pool looks awful. They forget to come all the time and when they are here they are in and out with lackluster service. Let's hope their service gets better from here on out... I will update my review in a few months. Get it together guys! EDIT: Owner reached out to me trying to rectify the problem. There should not be a problem in the first place. Consistency and quality service is key for this type of business. Caveat Emptor! read more

This company has continued to offer truly exceptional service and I couldn't recommend them higher. The office gets right back to me with any queries and the person who visits weekly keeps it looking amazing with absolutely no drama. If you are not with Smith Pool Service, consider switching. read more

Great team of guys I barely have to think of my pool at all very happy with this service!

I requested a quote on Friday by text message. Still no response on Monday. They may be way too busy for new customers. It would have been nice to at least receive a response by text message indicating that they are not taking new customers at this time. It would have taken a few seconds to respond. read more

Super happy with my pool service. They are CONSISTENT in every way. Even through out this pandemic mess they have not missed a beat. Thank you guys for all you do. Less stress for me read more

It has been a while since I have used yelp but I have had such a great experience with Smith Pool Service that I felt I had to post. Brian (owner) and his guys have been extremely professional and have gone above and beyond. I was trying to take care of my pool and was having a hard time with my equipment and keeping the water crystal clear. A friend referred me to Smith Pool Service and my pool has never looked better. Great customer service, great prices, and quality work...what more can you ask for! Highly recommend their service. Scott read more

My Pool: "Reminds me of childhood memories Where everything Was as fresh as the bright blue sky Now and then when I see her summer days She takes me away to that special place And if I'd stare too long I'd probably break down and cry" Ok probably not cry, but my Pool is very CLEEAAR! Love this company! We have been through 4 different Pool companies ( different reasons we had to transfer companies) and our Pool looks perfect! Jacob has some kind of breaking bad technique with the chemicals and salt cell that keep our pool looking crystal blue all year round. I would recommend this company to anyone looking for a change or just moving to the area. Brian the owner, gives honest advice and works hard to make sure your weekly service runs smoothly. read more

Had smith pool service for a couple of years and didn't have a problem with them. However, they recently became overwhelmed by clients and they just gave us to another pool company a-ok pools which is actually awful. I am super disappointed that they would just give our account away without even telling us until after they did it, but also that they gave us to such someone so subpar. Very very dissatisfied and disappointed. read more

What a great Service! We love our pool guy; he's always on a consistent accommodating schedule and has always been very thorough for what we pay. (Much less than our former company) My pool looks great even after a storm! Highly recommend Smith Pool company! read more

In regards to my previous problem the owner contacted me to apologize about his employee and to make things right. I upped my review to 3 stars because the owner tried to make it right. Hopefully the service gets better and I can up my review! read more

I have been looking for pool service company for a while changed couple until I found the company who cares about the pool as like theirs. Christopher and Ash are both very friendly, professional and knowledgeable. Christopher does great job servicing my pool every week. I am so satisfied with Smith pool Service. They are the best. read more

Smith pool service is the best! they service several properties for me Im very pleased with the level of service and cummunication. if i have any questions they return my calls or emails promptly thank you for the great service. read more

We have been using Smith Pool Service for about 6 months now and they've done a great job! We're in a rental with a pool that was not in great shape, and they have been soooo helpful in aiding us with getting the pool in better condition. They are reliable, prompt, and friendly and are willing to answer questions and provide advice for general pool maintenance. read more

We came to use Smith Pools when the top of a redwood tree fell in the pool last February and we had no idea where to begin. Smith Pools came to the rescue and once the pool was drained, the tree removed and refilled the pool has never looked so good. Our former pool person never bothered to show up to check things out. So the decision to switch services was easy. And I am beyond glad we did. Jim, the person who comes weekly, does an incredible job and we could not be happier. read more

I called for help and they came right out. They took care of my black algae problem. My pool is now beautiful again.

Brian the owner has always been very forthcoming and honest when it comes to my pool. We've had Ash doing our pool for the last year or so and he is great. He is very informative and friendly and always does a very thorough job with keeping the chemicals on point and the pool clean! I highly recommend Smith pool service! read more

We had smith pool service for years. Couple times pool turned green, it was truple digits. I let it go. 3 months ago, they changed the fay they cleaned my pool, no notice or permission, so my alarm camerad were off the hook, when i asked them, they said they let us know. They didnt. Then for 3 weeks no one came to my pool service, one week i called, they forgot and he came on an off daym the other 2 weeks i was busy with work thinking I already spoke to them several times.... well for 3 weeks they forgot avout my pool but ohhh i was still bulled. My pool turned green. My family came over Sunday and i had to send them back because I couldnt believe condition of my pool. Going back the prior 2 weeks on cameras. No one ever came to my pool. They are growing larger and loosing thr sight or need to hire more people. Either way 3 to 4 weekens runing due to neglect is enough for me. read more

We started with Smith Pool service couple of months ago and have been impressed with Ash's responsiveness to our concerns and his solutions to our pool and spa issues which he has solved diligently. Hope to continue with this company for a long time. read more

Very happy with our pool service! Always consistent and reliable, and communication is great. Prices are also very fair.

I just became a first time pool owner and Brian Smith has been so helpful in teaching me about my pool and helping me keep it clean and clear. read more

I've used many pool service companys over the past 20 years. Some good, some not so good. Brain is a very conscientious business owner that takes care of his clients and does a wonderful job. Highly recommended. read more

Ive been using them for almost 4 months now and my pool has never looked better. Brian is very knowledgeable and has a great demeanor. I would recommend Smith pool service to anyone! read more

Jacob is my man! He always has my pool on lock with crystal clear chemical balance. The service is always very timely and precise. I have nothing but good things to say about him! read more

Smith Pool Service has made owning a pool extremely enjoyable. The pool is always crystal clear, communication is a breeze, and the service is always dependable. Thanks for making it a great summer! read more

Very uneven service. Some weeks, it was fine; at other times, I had to remind them to add chlorine, debris was left in the pool and the pool even turned green with algae on occasions. When I complained to Mr. Smith, he was very irritated and suggested that I find another service rather than trying to improve the problem. Things came to a head when I had another company in to repair the pool sweeper. They found that the pool filters had not been cleaned for years despite the fact that Smith Pool Service charged me an extra $30 regularly for filter cleaning. The filters were so filthy that they had to be replaced. After I complained about this and asked for my money back, Mr. Smith terminated me as a customer with a week's notice. He said he would no longer be in the area but I saw his truck in the neighborhood and I object to being lied to. I don't recommend this service. read more

We had to switch to another pool company, because Smith Pool overlooked growing algae in my pool. After testing the water it appeared that the concentration of conditioner in my water was 100ppm instead of 30ppm or below, when the level of conditioner in the pool that high the chlorine and algaecide stopes working, so we had to empty our pool completely, treat the sports of growing algae and refill the pool plus our existing filters were in very poor condition which had never been brought to out attention by Smith Pool that they supposed to be replaced. We are very disappointed in such poor level of service Smith Pool provided to us. read more

I am very pleased with Smiths Pool service. My husband and I recently purchased our first home..... and the pool has had many problems, none of which pertain to Smiths Pool serive. We luckly bought a home warranty. Through all of our issues, Bryan has been amazingly helpful. I highly recommend this company. read more

I have had Smith Pool Service for the last four years. Jacob does a fantastic job keeping the pool clean and operational. If anything needs servicing Jacob lets me know immediately. He lets me know all my options and has even fixed small things for me for no charge when he can. When I first moved in the owner of the pool service also came out and spent an hour with me going over all of the equipment for no charge. I would highly recommend this pool service. read more

Reliable. Honest. Knowledgable. Great communication. Not one complaint - only positive remarks about this pool service and we've used them for 3 years so far! read more

Made several attempts to start a full service schedule with them but never once got a return call, very disappointing

Smith Pool Service is amazing!!! Our pool always looks sparkling clean without ever smelling like chemicals. They are great at keeping us informed on needed parts or services (without ever trying to "up-sell" us). We also like that we are supporting a local small business. read more

These guys are very very good. Our pool is always clean and John always spends at least 30 minutes at our house (sometimes more) each week. They pay attention to detail and are perfect with the chemicals. Other pool companies try to short-change you on stuff. These guys are prompt and thorough. read more

My previous pool service just added chemicals to my water. Six months ago I switched to Smith's Pool Service. They not only take care of my water, but they have also helped with equipment issues that have come up. If something is not working properly they will call and let you know and give you a recommendation on how to address the issue. If you are looking for a new pool service company, you cannot beat the value and service of Smith's pool service. I give them my top recommendation. read more

I like the fact that Smith Pool Service is a family-run business. Brian Smith is incredibly responsive. I am new to owning a pool and he is very generous with his knowledge and tips. He gave a thorough assessment of my pool. His tech, Jon, takes care of everything that Brian promises. Brian himself has also made trips to my house to work on a few things. He puts me quickly at ease with his fast replies to my email, text and/or phone calls. Prices are very fair on parts. I trust Smith Pool Service and highly recommend them! read more

I have been using Smith Pool Service for about a year now and am very happy with the service. Brian and his crew are dependable, courteous and do a great job. I just had my pool resurfaced and of course there was this whole start-up process that had to be performed (it is very high maintenance) and Brian knew just what we had to do. He did a great job getting it my pool back in business. I have had a few problems with my Polaris sweep and Brian has been very attentive and helpful in trying to get it just right. Thank you Brian and crew!!!! I appreciate all of your efforts! read more