A 5 star plus rating to PRC, especially Gustavo, Alberto, Carlos, Hector, Victor, and the supporting staff in the office. JIT, seamless coordination between projects are the extremely positive experience with PRC's professional work. The staff are very courteous and they are seasoned when it comes to dealing with the adjuster. They walk that extra mile and it makes a big difference. read more

Ive worked with this company before & They are truly the definition of customer service ! I recommend them 100% & trust them to get the job done ! read more

Juan Carlos and his team are terrific! My elderly parents recently had a toilet back up in their home and the water spewed out for thirty minutes. Needless to say, it was a huge mess -- bathroom tile ruined, bedroom carpet destroyed, etc. PRC was at their house in less than an hour. Juan Carlos was extremely kind, helpful and very respectful of my parents. He outlined everything that needed to be done and explained it in detail. He assured us that he would speak to the insurance company and coordinate everything with them. Once everything had been cleaned up, PRC also handled the construction. They brought paint, tile, and linoleum samples to my parents so they did not have to deal with searching for them. All of the construction workers are friendly and they keep the work areas neat. We have been extremely happy with our experience with everyone at PRC. read more

It is not possible to give them negative stars. If you are going with them, be prepared to be ripped off. When Oscar showing up in my condo and I asked him how much it's going to cost to fix the water leak from upstairs. He told me it's going to be 800-900 dollars. Sure, while as the owner, I want to get the damage handled as soon as possible. And I made a terrible mistake to let them working on my property. Actually I should blame on my upstair unit, she said she wants us to use them. I thought water leak is for sure their responsibility. I allowed it. It turned out that a few weeks back, they have sent me a 3000+ bill to pay. That's not even including the fees to fix the ceiling. It is just the restoration. It will take additional 3000 dollars to put drywalls up and fix everything. They first cut out the drywall on the ceiling and took out insulation. They left with a dehumidifier to dry out the ceiling. And when they sent the second batch of people to inspect after a weekend's noise. It turns out they missed a small part behind the double drywall. They have to cut that out. That dragged the process additional few days. It's their fault not being able to identify where the problems are in the first place. I think if you want to pay 3000 for some work you can otherwise do for probably a lot less. Go ahead with them. I am extremely disappointed with their service. read more

We have been so impressed with PRC. Frank, our project manager, has been phenomenal! He works very hard and gives a clear understanding of what is happening. He is diligent and meticulous with detail. Thank you Frank!! Each day a crew comes by to check on the equipment. Every crew has been professional and helpful. This company takes extreme pride in providing excellent customer service. They are incredibly clean with their work. Hands down we would definitely recommend PRC! read more

Unreal! You want Oscar on your job - fair, ethical, thorough and his knowledge and insights are unparalleled!! These are difficult times, when you suffer damage to your home, the loss of use and just the destruction caused by a little water is so unnerving. His years of experience with these types of jobs and managing the whole process really shine! Technical expertise is one thing, but the ability to work through the messy insurance process and making certain the job is done right is an advocate you must have on your team. If you don't give him a call in your time of need, you'll be kicking yourself later!! read more

It all started with me taking a day off from work to be with my children and my hearing a hissing noise behind the refrigerator and a pergo floor that was squishy. The dreaded pinhole leak (my second in a year which resulted in me re-piping the house. My plumber recommended PRC and they came out immediately. That's when I met Juan Carlos Valdez who was responsible for the mold abatement and remediation portion of the work. He frequently reassured me that although it looked bad (the flooring in 3 rooms) that PRC would take care of it and that it looked worse than it was and they could put everything back together after they dried out the place and made sure there was no mold. Juan Carlos answered my plethora of questions. He made sure the job was done right, with all the mold removed and the affected areas treated, along with making sure that all the remaining/salvageable wood was dry and mold free. Next, I met Ricardo Casas. He was the Project Manager and did not rush me (I had my house repiped and the areas remained exposed until I was sure that there were no more leaks. He must have come over to my house to measure and calm my fears and listen to my concerns 5 times (typically on a Saturday to accommodate my schedule) before I was fully committed to using PRC on the remodeling (I had heard that it was not smart to let the same company do the demolition and then the remodeling, however, my neighbor had the same pin hole leak a year ago and used PRC for everything and was very happy and I am so glad that I listened to my neighbor). I must also add that I had another company make a bid and they were much higher. Ricardo never complained about coming over despite my not yet signing the contract. He explained that the work would be done within 15 working days and he was correct. PRC worked around my schedule (a special thanks to Gustavo Lopez, whom I never personally met, but whom I talked to several times on the phone as he answered my list of about 30 questions and if he did not have the answer immediately, he responded quickly by calling me back). The Repair Team was knowledgeable, helpful, flexible, talented, and patient (with me). They also said to me, "whatever you want." To this day, around 4 months after the job was complete, Ricardo still calls me and asks me how I like the job they did and does anything need to be touched up. He never made me feel ignorant for asking him so many questions. During this process I also had a health concern and he called me several times to see how I was feeling. I don't know anyone else who would go so far beyond and above. I have recommended PRC and Ricardo Casas and Gustavo Lopez to four families already since they completed the work on my house. And yes, they completed the work within the 15 working days as promised (A( must admit at the onset I had my doubts about PRC completing the work on time. It was a first rate job done by first rate people. You must use PRC and I wholeheartedly recommend them (ask for Ricardo Casas as your Project Manager in the remodeling/putting everything back together phase and Juan Carlos Valdez as the manager in the remediation and demolition phase). Sincerely, Lloyd B. read more

PRC showed up shortly after I called them. They were fast, professional and reliable. I would definitely use their services again! Thank you PRC. read more

We got a notice from the water company of excessive use and from that discovered a pinhole in the copper pipe in the crawlspace under the house. We shut off the water and a plumber fixed the leak. He recommended PRC and they came out that night to access the damage. Alberto and his team put in dryers and blowers and professionally monitored the job. They were very clean and did not damage anything. Irene in the office was a pleasure to work with. Our insurance company won't cover which we are still fighting but PRC's final bill was about what we were promised. Irene in the office was a pleasure to work with. read more

Justin from PRC came to my property in December, 2016 and promised from start to finish they would take care of everything. It is now May 4, 2017 and my property is still not repaired. I've made several phone calls, to no avail. My bathroom and part of my living area has been sealed off for over a month. PRC left it that way despite my attempts of trying to get them to complete their unfinished work. read more

Had a small leak behind my wall in the kitchen. My plumber called up PRC to dry up the area and cut the drywall and remove the cabinets. They did their job, were polite and honest. I guess they could have been dishonest and stated that more stuff had to be removed and rebuilt than was necessary but they didn't. My only gripe was that $1500 seemed a little excessive for cutting a hole in the drywall, removing a kitchen cabinet from the wall cabinet, and bringing in drying machines. I decided not go with them to replace the cabinets and the drywall. read more

Wow! Excellent service and care! Juan Carlos was professional, attentive, and helpful! He was polite and patient in explaining the insurance claims process and worked diligently with the adjusters. The crew was organized in taking care of water damage to our basement, and worked quickly to resolve the issue as well. Definitely recommend PRC... thanks Juan Carlos! read more

From the top, Freddie, Tomas to Gustavo and guys jumped in and did an amazing job for me. We needed help in a flash with specialists and PRC put a team together and work flowed seamlessly from start to finish. All at very fair prices and great quality work. I highly recommend PRC and thank them very truly! read more

We had a very bad experience PRIOR to our plumber referring us to PRC. When I called PRC the first person I spoke with was Daniela. Not only was she professional and helpful but she told me that I would be hearing from a project manger that same day minutes after we spoke. Daniela was spot on! PM Alejandro Nicola called and asked if he could come out that same day to take a look at our problem. He showed up at our home 2 hours later. He is very knowledgeable, extremely helpful and reassured us that we would be in good hands after assessing our water leak. He made sure everyone that needed to be at our home to do their part in getting our problem taken care of was lined up. Alex was willing to meet and speak with our insurance claim adjuster the next day hoping to get insurance to pay for all damages. Hands down PRC is the #1 restoration company you want to give you excellent service and piece of mind. read more

After speaking to Irma we've decided to update to 2 stars. Irma made a great effort to make use happy. We informed her that the work has already been completed and we appreciate her trying to correct the situation that had taken place. She assured us that customer satisfaction is their number one goal and she was apologetic for the poor service we had received. read more

Justin and him team did a great job taking care of my damaged drywall. Readily available to answer calls and questions. Job was completed in a timely manner and priced well too! read more

Bob and his crew did an amazing job repairing my property after I had a toilet leak and damage practically the entire Unit. I had just recently remolded and wasn't to happy with the previous contractors work but, PRC far exceeded my expectations. They gave me advice and and suggestions that would be better in the long term of the unit and I greatly appreciated it. The work was flawless and I would definitely use them again in the future. They did tile and laminate flooring as well and placed new vanity's. Towards the end of the project I told Bob that I trusted his judgement and allowed him to make some decisions without my input and he went above and beyond and I am more than happy with the work and the communication as to when and were they would start and even the timeline was on target! read more

PRC Restoration is an amazing company. We had a major hot water leak underneath our house which resulted in water damage and mold. PRC was extremely responsive and their employees are some of the hardest working, concientious and polite people that I have ever met. Despite the heat of August, they went underneath the house into the crawl space, cleaned off all the mold, treated it and then addressed the water damage. In spite of being a stressful time, the people at PRC showed their competence and I am extremely pleased with the results of the remediation to both water damages and mold. Additionally, the accounts receivable department work with the insurance company and really made the payment process easier. PRC and their employees rock. read more

Excellent company. The response was amazing and the work top notch. Juan Carlos, the supervisor for our job, was overseeing the project constantly. He kept his word and finished our job in our time frame and was a pleasure to work with. The crew was outstanding, especially Sergio, who restored our damage to perfection and kept us safe from any debris with plastic sealed and zippered work station. There was no mess, just first class work. I have recommended this company to all of my friends and all homeowners should have their number to call 24/7 for any disaster cleanup and restoration. read more

I had a major leak right before New Year's weekend. My plumber suggested calling PRC and they were out the same day, had drying machines working, opened the walls where needed. Bottom line, they did all the right stuff and had the cleanup going immediately. Highly recommend them. It helps to have someone who knows what to do. When cleanup was done they helped put together a plan to get the walls fixed and carpet cleaned, etc. Hopefully you will never need their services but if you do, they know what to do. read more

PRC has been been so good to me in the time of need. I had a supply pipe line burst in my home that caused a lot of water damage. To begin with, you are NEVER prepared to receive such news and this being the first time happening to me, I was so lost and clueless who to call or where to even begin. PRC was recommended to me by family members that had used them for a similar situation. I received IMMEDIATE calls and attention to the emergency matter from Jose Perez. I never had to call him, he was on top of everything. Making sure his men were working on the damages, packing and drying up stages. He coached me as to what was going to happen. PRC office personnel as well, so courteous and on top of things. Giovanni Cardona exceptional with his professionalism when dealing with billing questions. As a first time customer, I am very pleased with their overall attention to taking care of my emergency situation. Their prompt attention to everything is very important to me and it shows great customer service skills on everyone's part from field personnel to office personnel. THANK YOU AGAIN!!!! read more

my name is Aurelio Lopez and ill like to let all the costumers from PRC. to know my experience with this company: I hire PRC for a really major job on oct. 12,13,14,and 16. last year... they did a fabulous job, cleaning all underground of the house... I paid 14.500 yes fourteen and five hundred$ its a lot. Any way the only part I didn't like from this company is: when they clean and pick up all their tools they stool my compressor I hade on my drive way brand new compressor cots 600 $ its not much compare what I paid for the job they did... its the action they did stilling items from the houses. items that's no belong to them... if you lucking to hide a cleaning company... I recommend hire another better company...Like I said my name is Aurelio rivera... read more

Beware! The representative from this company came out to provide a quote when a pipe was leaking water under my house. He was very personable, likable, and "trustworthy." He seemed very experienced and able to provide information that seemed reasonable. He went under the house and explained the situation. The water had spread under almost the entire house and would need to be dried out and cleaned before a plumber could fix the leak. He would also bring fans inside to blow out the bad air from the water sitting under the house (we didn't smell anything but this seemed like a common practice). The cost was $3200! I was devastated! However he was able to reduce cost here and there and provided a final quote of $2900. I applied for credit through the bank that PRC deals with. Fortunately God is smarter than me and I was denied. PRC offered a payment plan- half down and remainder to be paid over 3 months. As I considered this plan, God again intervened and I got another company to come out for a second opinion. The technician went under the house, and confirmed that there was water pooling from the leak. He said "well you can have it cleaned but if it was my house I would not spend the money." He felt a plumber would be able to work under the house to repair the pipe. A. Few days later I had a plumber come out. He repaired the pipe. I never mentioned the water under the house and neither did he. I was relieved that I did not spend an apparently unnecessary $3000. So always get a second opinion, especially if working with PRC! read more

WHERE IS NEGATIVE STAR??STAY AWAY AT ALL COST.They team up with the home warranty company and plumber to charge you high price for a water restoration service that is not even needed. I called home warranty to send in a plumber to fix a pin hole pipe water leak in the garage ceiling,the plumber says they only work on pipe,and does not open dry wall.They called in PRC, and I was quoted $2200 dollar just OPENING dry wall in the garage ceiling for plumber to work. After I told the guy i want to get other quotes before deciding, he had the plumber telling the home warranty company there are mold issue, and now we need to get lab certification to be a mold free environment[which is around $500 to $1000 and takes 5 to 10 days to get results] before home warranty would send in a plumber again to fix issue.keep in mind, the water leak only went on for around 12 hours ish at this point of time,there is no chance for mold to grow on the garage ceiling.The plumber charge me $60 dollars home warranty service fee for just measuring water pressure. I got other water restoration company to quote, they opened up the ceiling dry wall (FOR FREE) to let it air dry and told me they don't see any mold. I yelped another plumber and fixed the leak in an hour. read more

PRC did a fantastic job from start to finish! I can't recommend them highly enough. From project manager to crew, they are total professionals. My home was completely put back together again as if no damage had ever occurred. The guys cleaned up after themselves each day too, so that we weren't inconvenienced by the construction and that REALLY helps when you have little ones running around. Don't hesitate to use this company in a pinch or for other construction needs. read more

When I came home one evening and found water all over my kitchen and living room, I panicked. I immediately called my plumber and he fixed the pipe that had apparently burst suddenly. However, by this time it was already 10:30pm at night and I had standing water everywhere. I called PRC and was amazed how quickly they arrived and although it was late they were very understanding. I was explained how the whole process would work and that I would need to have my things packed out as well as my carpet ripped out. I was so stressed out. PRC reassured me that they would walk me through every step of the way. THEY DID!!! Both the technicians and the office staff were kind and patient with me. Once the drying process was done PRC's repair department stepped in and began rebuilding my home. I am so glad I had PRC on my side through this ordeal. Not only did they do excellent work but they also handled the billing portion directly with my adjuster. If any of my family or friends ever have to go through something like this I would definitely recommend PRC. read more

We used PRC when a pipe burst in our 1905 Victorian Craftsman. Not only did they not perform the work in a timely manner or provide the paperwork required for AAA homeowner's insurance (for which we still have received no compensation), but they also - and by "they" I mean EDUARDO - took without asking or returning (I believe this is called STEALING and THEFT in some circles) our 1905 original hardwood trim and "misplaced" it. Their solution? Get someone to put together new trim that looks like the original. Shameful. read more

PRC was recommended by the plumbing contractor replacing pipes. My toilet started leaking and ruined the bathroom floor. Also, from pipes under the house leaking, they also had to dry out under the house. It seemed to take awhile for the drying out period, but since this was my first experience with this type of situation I had no idea how long it should take. When all was dries out and the bathroom was ready to be repaired and re-done it was done in a day. They came in under bid from my own insurance company. One of the workers even replaced my kitchen faucet for me because it was leaking. Appreciated the work and their promptness. read more

I would definitely recommend calling another company for a quote before working with PRC. I was referred to PRC by the plumber who fixed the slab leak. When PRC did the quote the employee gave a worst case scenario and stated that the work could take up to 5 days and would be $3350 to cut the drywall, sanitize, dry the area, and perform a $350 asbestos test. Turns out the actual work performed was much less than the possibilities described by the PRC manager and took 4 hours one day and 3 hours the next day. In comparison, the quote I had by another company to repair the drywall, replace the floor boards and install new carpet was $1350. I would think that replacing everything would be more work than removing the damaged materials. With water damage and trying to take care of the problem quickly, I trusted PRC to make a fair quote. But, they really took advantage of me. I have left multiple messages for the PRC manager who performed the quote and have yet to receive a return call. On Thursday afternoon, my file manager told me that the workers would be at the property between 9-10 a.m. on Friday. I coordinated with the plumber to finish his work before that time, then waited at the property for an hour. When they didn't show up and I called, the dispatcher said I was not on the schedule. I scheduled again for later in the day. The PRC manager who arrived to do a 15-minute check of the equipment told me that workers would arrive at the property Saturday between 11:30-12:00 and that they would call me before they went to the property. He said that the equipment would likely need to be there until Monday in order to dry the area completely. I never received a phone call. But the workers went to the property Saturday and picked up the equipment without informing me. I did not hear from PRC until Tuesday when the office employee wanted payment for work completed Sunday (even though PRC picked up the equipment Saturday). Similarly, on the first day I was at the property when the workers left. An hour later, the PRC manager called me to tell me that the workers had finished and were leaving the property. When the PRC manager did the original quote, he stated that he would have another employee come to do a quote for repairing the drywall and replacing the carpet. That never happened. read more

UPDATE 5/16/16: To update this review, Emily from the company gave me a call to sort out the invoice and was very patient and helpful in pointing everything out to me. She also reassured me that there wasn't any malice on their part, that there had been a misunderstanding between myself and my insurance adjuster and they just got caught in the middle of it all. She has restored my confidence in working w/ contractors such as PRC and made me realize that I was hasty to jump to the conclusion that all contractors are just trying to take advantage of homeowners. Kudos to Emily for helping me sort this out and for being a wonderful representative for your company! read more

I had water damage from sewage overflow. What a mess! PRC came out and did an excellent and efficient job. Their people were friendly and professional and listened to and addressed all my concerns. This incident was right before Christmas and they worked in a timely manner to finish the job so I would have my bathroom done in time. I highly recommend PRC to anyone who requires work done well and with confidence. read more

We hired them to take care of a small hallway that had been damaged by the toilet backing up. First - They were arrogantly overpriced. Second - they never got back to us to say the job was complete. Our tenant was waiting to move back in. We called several times and did not receive one phone call back. They did not complete the job according to our understanding. They said they would give us a quote to "finish" the job we hired them to do in the first place - they never did give us the quote. We ended up having to hire someone else to finish the job. read more

PRC was hired to clean the mold from our new house. When we arrived we found that they had not completed the job, completely ignoring one closet that was filled with surface area mold. When I called to request that they come out to finish the job they, said "no" and hid behind the clearance report that they should not have received. Do not hire PRC, they lie and they do not stand behind their work. read more

Some demo had to be done due to a water pipe leak. Alex and Ricardo showed up on time (well really they showed up a few minutes early which was great). They let me know how long the work would take and got to work. I thought for sure with all the noise the place would be left in a mess. But they contained the workspace so well. And when they were done there was not a spec of dirt or dust. They finished right on time. I could not be happier with these gentlemen and their excellent work. read more

I had a very POSITIVE experience using PRC for mold removal. I am a first time home owner this year and i had a horrible leak. They were recommended by my plumber on a Sunday after getting a leak and found mold. PRC was at my home within 2 hours. They began the removal that day and balance of the next few days removed any trace of mold. The guys were respectful of my home and were clean and organized. They also arrived on time each day! No lie on time! Once I realized that PRC was not a vendor that my HOA uses, i had to pay for the additional cost that my HOA had not approved. The accounting office was very helpful in providing many payment options that fit my budget. I can't say enough good tints about PRC! read more

UPDATE (3/22/16): What my family and I went through in our house was definitely an unfortunate event. It was relatively stressful to say the least. Being a first time homeowner with first time house issues on top of zero experience with situations that may occur, I admit my paranoia and ignorance got the best of me. Our house is finally repaired and it looks beautiful. Looking in hindsight, PRC did everything they could to make us happy and I realized I overreacted with a lot of things. Emily from PRC handled my claim and she was absolutely AMAZING. I've worked in customer service all my life and she handled our situation with the utmost care and diligence. She was always on top of the situation with consistent follow up. Long story short, PRC was able to settle all of our concerns with ease and efficiency. They really care for their customers and want to make sure we are happy at the end. Now that my mind is calm and relieved that construction and repairs are completed, I can look back at it all and understand that PRC was just doing their job right and was very involved about making us happy. I really respect companies that actually take time to listen to their customers' needs and desires. 5 Stars for PRC and we would recommend them to anyone who want prompt, efficient and productive action, superior craftsmanship, and most importantly peace of mind that everything will be okay. ORIGINAL: Tho PRC was very professional and timely with our emergency demolition due to possible mold growth after a flood in our bathroom, I feel there is something fishy going on. I had read the reviews about them overcharging insurance companies and people with things that were not even performed but yet I wanted to give them a try since Jet Drain, our plumber, recommended them. Now, recently I received the bill and they are charging us almost $16,000 for remediation of our bathroom, two small bedrooms and a hallway that was damaged!!!! WTH? This is ludicrous! Looking at the charges, they charged $12 for the removal of a toilet paper holder and $40 for a lighting fixture. I like them all. Oscar and Ricardo were really friendly but I just hate companies that take advantage of situations. Long story short, it ended up being a builders defect in which the builders will cover everything and thank God we didn't have to hire PRC to perform repairs. I probably would have ended up having to pay a bunch more even after our insurance company covers what is needed, such as an overlooked changing of a light bulb that may cost $50 to do. read more

PRC was awesome. My neighbor had a shower leak which unfortunately leaked into my walls and living room. PRC came out right away and Sergio was wonderful. He addressed all my concerns, answered all my texts promptly. Priscilla was also extremely helpful and friendly particularly when there were delays in getting the insurance check. I would absolutely use PRC again in the future and highly recommend them. read more

I had the most professional and informative service from PRC. Mr. Oscar Rivera and his crew were quick to respond, get to work and get things prepared quickly for restoring my home. Within a week his crew had done their part and when the Insurance Adjuster came today, everything in order. Mr. Rivera was very informative about the whole process. I am extremely greatful for his expertise and especially his crew. I know this will be a long process but i am looking forward to them finishing this job and know that they have taken most of the stress out of it. I highly recommend them. Elaine W. read more

We had a slab leak and needed help right away with dry out of our downstairs etc. Estuardo Barrios was the project manager that came to our house. He was awesome, very professional, thorough, did a great job. We were very happy with his work and will be using them again when needed. read more

PRC completed the work on time and on budget. When the cost came in lower than the estimate they even returned a portion of our payment to us before even knew we overpaid. I would recommend them for any restoration or repair work! read more