PRC and Carlos in west LA did an outstanding job with the mitigation work at my house. They were professional, knowledgeable, caring, and very responsive throughout the entire process. Carlos kept me updated every step of the way and made a difficult situation much easier to handle. I truly appreciate his kindness, professionalism, and dedication. I highly recommend PRC, especially Mr. Carlos Sanchez, to anyone who needs mitigation services. Thank you, Carlos and PRC, for all your help and support during this difficult time. It is truly appreciated! read more

Used PRC at one of our rental properties and had nothing but great service. Met Alba on a previous visit and kept her card, glad I did. A few weeks later we needed them and they handled everything, even worked with our insurance. Quick response, great value, and they made it look like nothing ever happened. read more

DO NOT HIRE PRC. They will take advantage of you, understanding that you are in an extremely stressful situation. They will make it difficult to understand your bill while overcharging you as much as possible. My insurance agent said they are well known among the insurance community for doing just that. They will also just stop communicating. The workers are good (reason for two stars instead of one), but the project managers and company are very unprofessional and extremely underhanded. I had a large mold problem under an apartment building and at first they were great. Very nice, seemed trustworthy, started promptly with fast and efficient workers. The first problem was when they moved a resident's items out of and back into a small bedroom and living room. They did it before we agreed on a price, or the scope of the work, and then they charged me $9133 (that's not a typo)... and told me they were giving me a deal! They assured me all along that my insurance was great and they would pay for everything. I feel like such a fool for believing their line of BS. Once they did the lion share of the work (which I admit, was done well and quickly), and I paid them on time for the first several bills, they completely ghosted me and my insurance- even though the project wasn't done yet. Their bills say you will pay a penalty for late payment, pressuring you to pay before things can be assessed. This was one of the most stressful times of my life, and I didn't have time to go through the bill and question them, as I was working as hard as possible to do the remodel portion and get my residents back in, so I just paid it. I'm so sorry I did. If you actually look through the price list they make you sign in the beginning, it's bonkers! Need an electrician for an hour? They charge a MINIMUM of 8 hours! They have a person come in to monitor the moisture, takes about an hour- that personal also has an 8 hour minimum! $52 to detach a P-trap under a sink! (Takes less than 5 minutes). They charged me thousands of dollars to hook their drying machines up to the electrical panel! Many of their charges are DOUBLE what insurance allows (which is already generous- I know, because I have a construction background), and even their calculations of the space are lies- up to 25% more than insurance's calculations. They give you a bill that's difficult to asses, so that you have to go back through their price sheet for each type of work, and try to match it to what they actually did. When I brought all of this up in a detailed email they said, well, you already paid. After months of only answering emails after multiple attempts (from me or my. insurance), they sent me another bill for thousands of dollars. My insurance agent replied pointing out many things that were in the bill that they didn't even do. That was 50 days ago, and after multiple emails, they still haven't replied. Hiring PRC was once of the worst financial decisions I've ever made. I feel so taken advantage of and stupid. Save yourself, and go elsewhere. read more

I have used PRC Restoration in many project and have recommended PRC Restoration to many clients since 2014. They have always always come through in every way such as arriving on time and day as showing up the day and time. The work performance and cleanliness are unmatched. Most recently I called Oscar Rivera with PRC Restoration services for a Church in Torrance that had sever roof leaks. I called PRC Restoration and they showed up withing 2 hrs. of my calling them. The clients were very satisfied with all the work and there written reports they provided when they finished the work. I strongly recommend their services and personal attention. Thank you PRC. read more

Sawyer and his staff are HARD WORKERS, PRECISE, CONTINUOUS, and they GET IT DONE FAST! Sawyer did a pre-inspection and found floor joists that had BEEN CUT!, duct work on the ground! black mold, was willing to go into an area 2 other companies would NOT do and neither one of them mentioned the floor joists or duct work. SOOO we went with Sawyer. He delivered ALL HE SAID HE WOULD! His crew is AWESOME. It was A LOT of money but the new "man cave" is gorgeous with all new duct work, rewiring, 2 water heaters, 2 dehumidifiers, sump pump with French drain system, and LIGHTING! What a MESS THEY CLEANED UP! My husband says the in-house temperature is stable and the floors are warmer - we believe the air quality is better - we believe it is easier to maintain a steady temperature. YES YES YES to Sawyer and his crew!! side note: Omer does show n tell with the crawl space! read more

To Whom It May Concern, I am extremely disappointed with how this situation has been handled. I requested an estimate for a shower pan leak in my guest bathroom, and your office indicated I would receive the bid within 3-5 business days. I waited patiently and followed up a week later, only to be told by your technician that he believed the leak had already been fixed based on something my tenant supposedly said. After speaking directly with my tenant, she confirmed she never said the leak was repaired - because it wasn't. As a result, we are now more than a week behind and essentially starting over. Even if there had been confusion onsite, it is unacceptable that no one confirmed the situation with me as the property owner before changing the scope of work. This reflects a serious breakdown in communication and process. At this point, I will be moving forward with another vendor. I suggest you get your operations and communication procedures together so this doesn't happen to someone else. read more

Great on bio hazard water under crawl space. Not great when employee ruined my beautiful oak flooring on her way out which has left us with a mess, stress anxiety not getting back to us until threatened almost and finally after a couple months of having to call corporate to send someone out they came. we couldn't communicate with him due to language barrier. He tried to repair and couldn't . He said a couple words and hand gestures that would have to have entry way, hallway and dining room floors completely redone but they said only THEY can do it. I was wary but After being convinced from manager how amazing their floor contractors are, I agreed. WE Moved all furniture, booked hotels (I paid for) and then 3 nights and 4 days later came home to a nightmare. No color matching- ripples and divots in floor from not knowing how to sand, no color matching , grainy poly (didn't sand or dust before applying poly) . Only 1 coat with dust in it, (should be 3 coats poured smoothed dried and dusted in between) so it's grainy sloppy and left their cleanup on front porch. So here I go again. My once beautiful floors make me sick looking at them and I'm back on the phone- they now have to repair that! I have blankets all over floor. I will also send pictures if I am required to They are restoration and haz mat company, NOT artesians and their employees did not know what they were doing and would keep telling us NO WORRIES ( I think that's what he said) I recommend them for pumping out crawlspaces- not repairing the damage they've done to your home so beware - take pictures!!!! read more

I had mold issue and not sure who to call, I was so thankful that I found PRC from AAOC website. After a brief call with Bryan he sent Oscar out the next day to inspect the mold in my tenant's upstair bathroom. He explained the issue and gave us his recommendation. The best part is that Oscar even emailed his inspection report, pictures for my record. I can't express enough the relief knowing I'm in good hands of PRC's great customer service and professionalism. To end with a better note: they came out for FREE estimate. Thanks again Bryan & Oscar! read more

I tried this company and they are so professional and quick to respond, as soon as I called them proposal was sent in minutes and the schedule was made for the same day, also our resident was happy with the service provided, at the time of doing the report they sent me multiple pictures from the work performed and I really recommend this company for the fast, professional and great prices. read more

I am writing to share my positive experience with Freddy at PRC, who were recommended to me by a friend who owns a property management company. I contacted Freddy to get his expert opinion on a mold report from a different company we had used a few months prior. Freddy was incredibly helpful; he patiently answered all of our questions and took the time to thoroughly educate us on various aspects of mold issues and what to anticipate during remediation. It's refreshing to encounter such excellent customer service. Freddy's dedication to helping and educating us was truly appreciated. I would not hesitate to recommend Freddy to anyone in need of mold remediation services. In fact, I plan to use his company for any future needs and will gladly refer him to others. Thank you, Tasha and Barbara read more

My smoke damaged Pasadena home restoration clean up project experience with PRC, following the Eaton Fires was superb. George the project manager who followed my job from beginning through to completion, was polite, very thorough, extremely knowledgeable, and made himself readily available through text. His level of attention to detail was remarkable, considering all the jobs he was shuffling, with the Eaton and Pacific Palisades fires. Greicy in the office is very pleasant as well.. Thank you PRC! read more

Working with PRC made an already stressful situations worse. Cristal is terribly unprofessional. She was the representative on my case. We discussed what items were salvageable after losing 70% my belongings in a raw sewage flood. The team instead brought many soiled items back into my place. When i called to complain, Cristal essentially said oh well and that they would not be coming to remove the items. Absolutely no compassion or professionalism. Secondly, it was part of their service to put any salvageable items back in their exact place. They did not do that. They just left everything in boxes. Think twice about hiring this company. An absolute awful experience. read more

Had a great experience with PRC. Raymond and the entire team that helped remediate one of our units were amazing. From start to finish, they were professional, knowledgeable, and friendly. They truly went above and beyond. Highly recommend! read more

PRC good work in our unit, but left damage in a neighboring unit. The crew promised to fix the damage more than 4 months ago and it still has not been done. Have reached our multiple times since but the company has not been responsive. read more

PRC Restoration - Damaged wall - General Contractors Near Me - Carson, California

Aaron Martinez and his crew deserve 5 plus stars. Aaron Martinez is professional, knowledgeable, extremely patient and always available for my calls and concerns. The crew gave me a beautiful bathroom. I recommend PRC 100 percent. Thank you so much. Leila read more

PRC came to my home immediately when I discovered a leak on my kitchen floor and under my home. They have provided an outstanding service to me and my neighbors home recently. The office, namy Sylvia, and a young man responded to me immediately. The packing department under the leadership of Raphael took charge and wrapped everything in my home better than I would The Repair Department under the leadership of Carlos was outstanding and he returned every text and calls to me in 5 minutes or so. Will and his partner did a fantastic job and Dorothy as well as Louis.I may be missing some but the entire team worked together to replace all that was damaged and zi highly recommend this company to all! Thanks everyone and God bless you all! Signed: Marlene Mancuso read more

Our house was flooded due to a pipe in the street that burst unexpectedly. We hired PRC to do remediation, mitigation, & restoration. Every department did an exemplary job and we were most appreciative with their cleanliness in protecting our property and their attention to detail. The workers were very courteous & attentive. Their supervisors guiding them were second to none. Special shout out to Carlos... he was so kind & helpful in addressing all our needs. I'd recommend this company instantly!! read more

Terrible service. I had my home dehumidified back in 2014 and did not experience the difficulties I had to go through in 2023. 1) I had to pay and replace all the horizontal pipes to copper before restoration would begin. 2) An estimate for the restoration work was not provided and I was threatened with a lien, when I was initially informed that insurance would take care of everything. 3) The tiles & wood were removed, but the workers didn't place padding over the floor while repair work was being negotiated. There were nails everywhere & I tripped on one of the nails, but thank goodness I didn't fall. 4) it was very poor coordination with insurance, leaving homeowners in the middle. read more

I was going to hire PRC to restore the damage to the bathroom after water damage from a clogged toilet but their quote was so outrageously high ($36,000) that I had to fight the insurance company for more money. I did end up getting a bit more from the insurance company but nowhere near the amount they quoted. I ended up hiring someone else who was able to do a great job for far less. PRC's people caused further damage to one of the bathrooms and they left one of the bedrooms that had no damage with scratches to the floor. A marble shelf and backsplash were broken as well and when I asked Jaime about the damage he said the insurance company would take care of it. I was pretty much abandoned by them while I fought to get compensation. Now their supervisor George refuses to speak to me so they had Emily in their accounting office contact me telling me they take no responsibility. This is their responsibility and it must be fixed. read more

I just want to say it was a great experience working with PRC. The team Nancy,Dorothy. Carlos,Wil,Barbara Great company would highly recommend them anytime. read more

PRC Restoration - My new bedroom. Love it - General Contractors Near Me - Carson, California

All I can say is DO NOT use this company for anything! They came to do a water cleanup UNDER the house and during that job ended up damaging sections of our wood floors in the process. THEN after two months of constantly calling back and forth for them to fix the section of the floor they damaged the manager kept telling us not to worry they will fix it said he has "wonderful flooring" person that works at their company. long story long after uprooting the whole family, moving all furniture ourselves and paying for hotels for 3 days I came home to see that the worker had now ruined 90% of our home's wood floors! Dents all over from not knowing how to use their equipment, does not match color AT ALL and has bubbles,feels like sand and big sections of now RAW flooring just left as if their worker said "fuck it I'm out of here" and left all their piles of trash tarps and their own equipment on our porch for Christ sake. I can go on... It started with a few spots to repair and now we have to have our once beautiful floors completely redone again. i Have never sued anyone or any company before in my life but after this nightmare I do not trust anything they've promised us and may be looking for a good attorney ‍ SO ILL ADD THAT TO MAY LIST OF THINGS THAT NEED TO BE ADDRESSED read more

I had a Hot Water pipe burst and caused extensive damage to my flooring throughout the home and to the kitchen. PRC was great I worked with Ricardo C. and he and his team helped me through this whole ordeal, including working with my insurance company who was very challenging and slow to approve the work to be repaired. Ricardo provided continuous updates to me and my insurance agent to keep all moving towards completion. I would use PRC again.....Thank you Ricardo!!!! Peter A. read more

We received incredible service from PRC after a pipe burst occurred in our home while we were out of town. We were most impressed by Juan Carlos Valadez and how he handled the job. Having Juan Carlos on our side gave us more peace of mind throughout a very stressful time, and I would HIGHLY recommend PRC to anyone simply because of the great job from Juan Carlos. Juan Carlos was the project manager for the mitigation portion of the job. He promptly arrived the same day we called him (Saturday) to inspect damages. Juan Carlos performed a very thorough damage assessment, and then provided a cost estimate for mitigation within only a couple days. The cost of the job was very fair. The duration for mitigation in our damaged areas (kitchen and bathroom) only took a few days, and we were still able to use both areas as needed. PRC did a thorough inspection after the mitigation was complete to ensure that everything was completely dry. The damage to our home caused us a lot of anxiety, but it helped tremendously to have Juan Carlos available to ensure that our home would be properly restored. Juan Carlos answered every last question and concern we had, and gave us helpful advice throughout the duration of the project, even when we called outside of regular hours. Thank you, Juan Carlos. read more

After reviewing this company and sharing our frustrating experience, PRC reached out in an effort to resolve the issue and apologize for how things went. We were able to come to an agreement on how to address our concerns, and their team will strive to improve their services. read more

Raymond handled my project expeditiously. Plumber One Touch asked for the job and we got it done now they refuse to do the repair work.

Yay! It's finally over. after assuring me they knew how to navigate the insurance companies, PRC and State Farm could not reach an agreement, so that was false. PRC was nice enough to split the remaining balance in half, so I only had to pay $3,000 out of pocket. What a deal?! Im giving them an extra star only because they didn't try to get all of it. Do yourself a favor: find someone who is not so vocal about being anti-insurance. It sounds good and trustworthy because of all the stories you hear, but they might be trying to lower your guard to do the exact thing you're worried about. P.S. they never responded to my negative reviews because they know they ain't right. read more

In all the years I have had repairs done on my home, I have never experienced a better job. The service was amazing. The quality was excellent......Way beyond my expectations. Everything was completed in less than a week. I would definitely recommend PRC. Carlos, Nancy, and Dorothy couldn't have done a better job. read more

We had a leak in my crawl space and needed some emergency services. Our plumber suggested we call PRC and Raymond was dispatched to our home. Upon arrival he inspected the area and assured me that it would all be taken care of expeditiously. He was very professional, responsive and extremely helpful at all times. If I had a question he had the answer. In times of uncertainty, he reassured us that it was all going to be taken care of. It has been a pleasure working with him and PRC during our time of need. They came out and took hands in the matter immediately. His customer service was top notch. read more

Don't do your renovations with them. I was too generous with my first review by giving them 3 starts but they just reappeared in my life and I'm so done with them. I finally finished all my renovations around August/September and made sure I paid everything to never have to deal with them. Now I'm getting another invoice for storage when it was their fault that I had my stuff in storage longer than expected. If their workers would have started on time, I wouldn't have had everything in storage. And to top it off, when I got everything back my table had been damaged. They offered to fix it but I want nothing more with them. When I called to inquire about the invoice they told me I called the wrong department when I called the number on the invoice. They have a habit of blaming the customer for their unprofessional work ethics and disorganization. And they convinced me to do an asbestos testing. Which I agreed to. It turns out that isn't covered by the insurance so now I'm stuck with an almost $1,000 unexpected bill months after I finished renovations. There's got to be a better company if you're going to renovate. read more

PRC came out to inspect and assess some water damage to our home from a second story main drain leak. They showed up on time and conducted a thorough review and inspection. After some discussion on potential repairs needed and and damage incurred, they recommended that I could do the basic repairs myself and avoid a costly and long term battle with insurance. They were extremely friendly and professional and did not try and upsell me or make a big sale pitch on what they could do for me. They were honest and direct and were true to their FREE no obligation assessment and inspection. I would highly recommend PRC and truly appreciated their response and help ! read more

PRC company started work, constantly advising me that this will be covered by my insurance. Once I told them I had Farmers, I was told this would be smooth sailing from here and the work began. Once work was complete and bill submitted to insurance, insurance didn't cover the bill that was submitted, stating it was extreme for the little work that was done, and now we are held responsible, for the "smooth sailing" that did not happen. Horrible way to do business. If using this company, don't let them start the work until your insurance is aware. I learned that insurance companies, have their own litigators, that work in their budget, so as not to make a bad situation even worse (financially) in our case. read more

Excellent response time from Raquel perez. PRC is a great company and excellent service. I will highly recommend there services for water damage etc. Ray Valdepena Casa Blanca plumbing inc. read more

They started off so well by coming out after a pipe burst and demolishing my home. After the demo they stated they could put a bid together to fix the damage. However PRC tried to overstate the time and materials needed and submitting a bid $10k over competing bids. When they were caught/questioned by the insurance company they stopped communicating to me and the insurance company. (SHADY) However their accounting team continues to communicate/harass/threaten me because insurance company sent them direct payment and added my mortgage company per California law. So now they want me to help them to which I have explained simply Why should I help you when you stopped helping me and stopped communicating. I've asked for someone from their management team to contact me to no avail. They've now stated they are going to place a lien against my property when they actually have a check in their hands. Sad and pathetic this Company resorts to such scare tactics which I'm sure works on elderly or less educated who they prey on. Hopefully I won't be in this market again but if I do I found Paul Davis Restoration a reputable company who will be finishing the project. Sorry PRC.. this is on you and I'm just writing the facts. Do better. read more

With all the rain that came our way in the last few months, my husband and I found a few leaks in the ceiling and walls of our closet. I saw Eduardo's truck when I was out walking my dog, PRC RESTORATION, was written on his truck. Eduardo said he would be by our house that evening to check the damage out. Eduardo came by the next morning with his team and went right to work. In the meantime Dorothy, Ricardo and Nancy arrived with the paper work and got everything in order. The Repair Department was also on hand to help in any way they could. We are very happy with the way everything turned out. Thank you everyone. read more

PRC did an amazing job from start to finish. Our water heater busted and we had to get new flooring, cabinets, new countertops. I was sad about having to change our flooring because I loved what we had. But the swatches provided were high quality materials. Carlos and his crew were excellent in communication, and time management. The work they completed was immaculate, the flooring and baseboards are flush with no gaps. I'm really happy with the way our house looks now. read more

PRC Restoration - New kitchen. - General Contractors Near Me - Carson, California

If you want a company who sends people who don't know how to do the install and rebuild work. This is the company for you. After 6 months and more than 10,000 dlls. We got a bathroom that leaks and not properly installed or sealed. Big gaps and holes left for water to go into our walls. One week later and I have open lips on the edges of the inside of the stand up shower. The walls are peeling off at the seams and lifting up on the corners. Right side of Corner of shower spits water at the toilet. That's how badly sealed it is. Ricardo who did the install on his first day showed me he had no idea. He asked me to call a plumber and have my sewer moved for the stand up shower. He stated no standard shower would Fit unless the sewer was moved. 2 min later he declared he was going to home depot to see if he could find something like a fitting to make it work. read more

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We had a great experience working with PRC. In an older house, we'd had a leak from an upstairs bathroom dripping through the ceiling of a downstairs room. The folks at PRC dealt knowledgably and quickly with the complications - older house meant needing to test for asbestos and lead, and there was mold because the leak had been going at a low level for a while before it got bad enough to notice. They sealed up the effected room, cut out the wet half of the ceiling, dried it out with blowers and de-humidifiers, and after the plumbers repaired the piping, they replaced the ceiling and seamlessly blended it back in so you couldn't see that anything had happened. They also worked well with our insurance company and responded promptly to my communications. Through the whole process, working with the repairs department, Carlos, Dorothy, and Nancy, I felt like I was in great hands. read more

I would like to not only praise but also thank PRC for helping me during a time of despair when it came to having to deal with water damage in my kitchen. I was without a kitchen for a short- period, but PRC was there for me through the whole process- especially when it came to having to deal with my insurance company. The staff that really made things go smoothly was Emmanuel Karam who is a project manager for the mitigation (water damage) dept--who handled and oversaw the first part of the job, Also Greicy Zuniga. Also, a big thank you to the repairs department Carlos Sanchez, Dorothy and Ayessa--who oversaw the second part of the job. Thank you, PRC. read more

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Waiting for over paymemt need to pay my taxes.. bedroom , closet, Repair,paint, new wall board , carpet, took 3 months paid and advance... No reply.or explanation, (what Do I Do ) read more

PRC Restoration - No reply ? ignoring the problem and complaints ... over payments increasing - General Contractors Near Me - Carson, California

I could go into greater detail however I'm too aggravated so I'll hit the major points: 1) shows up whenever they want (even when you're not expecting them to). 2) Unresponsive when contacted with questions. 3) juggles more jobs can they can effectively manage to completion. 4) Poor detail orientation (check they're work thoroughly before you tell them you're satisfied). 5) inadequate explanation of the process and what you can expect. 6) job will take 3x what you initially expect. 7) you will need to complete/correct any painting done. 8) be prepared to be read more

PRC Restoration - Unfinished floors - General Contractors Near Me - Carson, California