This is the best and most awesome professional courteous Restoration Company you could possibly hire. They are extremely helpful, empathetic, and understanding towards their customers concerns and do a beyond A+ job at restoring their customers homes to a pre-loss condition. Throughout all of my communication with all staff members at this wonderful company which included project managers Carlos and Rafael, and numerous office kind front office staff members named Susana, Greicy, Kelly, Wendy, Cristol, Rosa, Brianna, Shelby, and Deisy. Thank you so much everyone for providing me with excellent superb customer service. read more

Jose Perez and the team at PRC make quick work of my hot water leak. The pipe broke under the house and for 3 days I was losing hot water which destroyed all the insulation under the house and damaged the walls in my bathroom. They came very quickly and set up de-humidifiers and blowers. They dried up the water, repaired and replaced all the damage. They worked with my insurance so I did not have to pay anything but my deductible. I highly recommend them, they are quick, efficient and friendly. I could call anytime and get my questions answered.Great to work with, thanks guys! read more

NEGATIVE NEGATIVE. REPORTING TO BBB IF NOT RESOLVED IN NEXT COUPLE OF DAYS AND FILING LAWSUIT AGAINST THE COMPANY FOR EMOTIONAL DISTRESS, DAMAGE TO MY VEHICLE AND HOME WALLS AND WOOD FLOORS, DESTROYING MY FRONT YARD AND FLOWERS JUST PLANTED WHEN MOVING THEIR MACHINES THROUGH THE GRASS AREA. I HAVE ATTEMPTED TO RESOLVE THIS ISSUE MULTIPLE TIMES AND LAST PERSON TOLD ME HE WILL TAKE CARE OF THE BILL AND NOT TO WORRY ABOUT IT AS DAMAGES TO ME SURPASS THEIR PHONY BILL THAT IS INFLATED TIMES 10. HOW IS THIS COMPANY EVEN LEGALLY OPERATING? NOW I GET A LETTER FROM ATTORNEY ASKING ME TO PAY 3 MONTHS AFTER IT WAS SUPPOSE TO BE RESOLVED. NOT SCARED!!! LET'S FIGHT ON.. SEE YOU IN COURT. THEY ARE THIEVES. Stay away!! trust me!! If I could give it negative I would. They are shady company. I had a situation at my home that needed a plumber to unplug the pipes to water can flow and needed just cleaning. It only affected the bathrooms but the water did not overflow from the sink or bathtubs. The water was under control. They sent me someone who now is hiding and not responding and without initial pricing he asked me sign papers. I told him if my home warranty insurance does not pay for it I dont want them to even start since it was not critical. Now they are hiring attorney to take $$ out of me. They scratched my floor moving equipments, they dented and damaged my car and my front lawn and I spent over $2500 for my car and front lawn. They show up when they want and they have charged me for whatever they wanted. I called them asking for charges and I am told they get back to me. They are full of crap. Stay away. I told them to come get their stuff out of here if is not covered and they never answered my calls. I talked to a Sergio and he told me he will definitely take care of the issue making sure the problem is resolved given they damaged my property, my car and my lawn and 3 months later I get a letter from attorney. I am reporting them to BBB and I should contact the police for their fradualent activities telling me my insurance will take care of it and now cause my insurance did not they want to steal money from me. It is incredible how they operate. They sent one person to my home and they charge for two and they used my towels and they are charging me. They were not called for emergency as I told them since the issue is under control and I need plumber more than anything they went ahead with bringing their equipment. None of the people came to my home spoke english and everytime I called no one answered. I called many times to make sure they were able to get a hold of my home warranty insurance and all is going to be paid through that and no one even got back to me. They turned on these machines for 3 days, I ended up with a $500 utility bill and at the end they just came and took their machines after I was yelling to the company what is going on? They are fraud. I tried talking to few people and Sergio was the last person who told me he will look into it and make sure the issue is resolved. They definitely inflate the claim and dont even tell you what they are charging for and pricing. They never told me what I need done and how much. The invoice from first day shows nothing on there. I am not happy how this company been handling this issue. They actually owe me money so lets fight on!!! see you in court and get ready to pay up. read more

We had two sewage floods in our basement within 4 months, and they responded quickly each time. PRC was incredibly caring and efficient, and it was nice to not have to deal with any of the clean-up myself. Their crew really took the time to remove all hazardous waste and throughly cleaned every item that was affected by the flood - they left no stone unturned. I also felt they had excellent customer service - they responded to my calls immediately, and Carlos (the supervisor who did the scheduling and paperwork) exhibited a lot of empathy as I was dealing with the stress of the situation. Every employee was kind and courteous, and incredibly hard-working. I deal with a lot of contractors, and they have been one of the best I've worked with. read more

Amazing job they did. We got flooded and they came the same day and sucked out the water, pulled out the padding and set up the dryers. After 5 days they came and removed all the equipment and relayed the carpet and then steam cleaned it. Along with the furniture. Excellent work guys!!!. read more

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PRC restoration did an amazing job and took care of me every step of the way. I had a clean water pipe burst underneath my house that caused a very large pool of water and further damage. Carlos came within an hour of a phone call and performed his due diligence and then within 30 min his crew soaked up all the water. The whole process was smooth all the way to the end when filling out paperwork. Overall it was a horrible situation turned into a smooth and stress free process. Very happy and would highly recommend PRC Restoration. read more

PRC was referred over after a pipe burst in my bathroom. They apparently found asbestos and moved all my furniture out of my bedroom for repair and abatement. When they moved my furniture out of the room they broke $150 in wine. After just over 2 MONTHS i was finally able to move back in. John Alvarez (rep for PRC) asked to receive payment for services and i said that's fine but they owed me the bottles. I worked with another representative named Cristal (along with John) who sent me an email assuring me the bottles would be at my house the next day so i arranged to give their technician the check because he was in the area. They have yet to send me the bottles! They totally lied! Do not trust this company! read more

PRC was recommended by my plumber. I am so happy that I chose them to do my mold abatement project. From start to finish communication was great, the work was exemplary and the end results you can't even tell that there was an issue involved with my wall. Alfonso and Gustavo both took care of me and really delivered ahead of schedule. read more

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Had a drain line break under the house. The plumber we had called for the repair recommended PRC for the clean up and restoration. It was a great experience from the initial call, to the rep(Alex) that came to give the estimate, to his crew that did the work. They were prompt, timely, communicative and very professional. All of which I appreciate. Thank you gentlemen. I would recommend PRC should you find yourself needing there services. read more

Absolutely amazed at the quick and professional response Prc provided. We had a bad water damage due to bursted plumbing. Prc made the whole process easy and comforting for me and my family.. Thank you Prc we will recommend you with out any hesitation. read more

Do not use this company. You will get ripped off. They will charge you extra fees while they delay getting the work done for you. They leave large junk in your house so you can't bring the things they have in storage back and wait for several months to get back to get the junk they left and want YOU to pay for the extra storage . They don't return calls in a timely manner. The Worst company I have ever dealt with. Be warned.!! Avoid them like the plague. read more

Here is PRCs scam. PRC will tell you that your insurance will cover all of the repairs. Then they will do the work and then overcharge your insurance company. Your insurance will dispute the charges and you will get stuck paying thousands of dollars of inflated charges. PRC is shady AF and takes advantage of people when they are vulnerable and in need of help after a disaster. The worst kind of slimballs that exist. read more

Rafael & Team did an amazing job! Appreciate all their help, they were extremely professional and courteous in caring for all of our items while packing out and packing back. Great job & thank you! read more

We had a water leak in the crawl space under the house. The plumber suggested I hire a clean up company, and recommended PRC. Frank Perera was the technician who arrived and , after his inspection, resolved the issue that was left. I have never met a more honest and caring professional. In this day and age, he is an old school, helpful and conscientious professional. I tried to tip him, but he wouldn't accept. I HIGHLY recommend him if you ever need disaster clean up. read more

Frank and his entire team treated our Slab leak immediately after we called. They dried 4 rooms and treated a tiny spot of mold over a short period of time. Frank was always available and drove hours for days to help us. His team kept as much of our walls in tact. I would recommend PRC to anyone with a leak of any kind. read more

They said they couldn't repair the walls they tore out for 3 to 4. Which means that the hot water heater can't be installed until then. So no hot water!!! Great huh!!! read more

Oscar and two other employees came to inspect my water damage so to provide me with an estimate. They were very professional and pleasant to work with. Before they leave, they set up equipment at my place to dry the wet area even though I hadn't signed up their service. Later when I decided not to take their bid, they were still very pleasant and came over picked up equipment without a single word of complain. I really appreciate their professionalism! Laura read more

I've decided to not give them any stars. One star would mean something good and our experience with them was and continues to be horrible. I called PRC a few months ago concerning a leek we were having in our home. They showed up and the rest was a mistake. We contacted our insurance company and was told to place a tarp on our home until we could get someone one out to look over the work that needs to be done. We called PRC and they came out. PRC removed our tarp, threw it in the trash and put there's on the roof.( In my opinion if our tarp was put up wrong they should have just fixed it and left ours up) Once they were done they turned around and billed our insurance company for a tarp they placed on the house. And need I remind you they billed a $1000 for the tarp. Once they placed the there tarp on our home it was also put up wrong. It rained and the ceiling almost caved in. So for the bad work that was done the first time they placed more machines in our home and billed our insurance company more money. They don't want to own up to the bad business they conduct. Please I urge you to stay away and go somewhere else. And just to let you know we have received the checks to pay them but they don't want to take the money because the tarp is not included in the final price. So what I've gathered from this is they want us to pay the tarp bill they have over charged for. "NO IM NOT" What about the tarp we purchased I'm suppose to just throw that money in the trash. I Think Not. Just be aware of who you decide to work with. This is a lesson learned. Signed, A disappointed Customer read more

We needed restoration after a pike leak underneath our home. PRC came out the same day to assess the work and was able to perform the work immediately. The staff were friendly and did a great job. read more

I have been working with PRC from the beginning to the end starting with the Water Remediation portion all the way up until the repairs department. They are responsive , prompt , and reliable, and they have shown up every single day on time and prepared to get the job done. Their work is high quality and if we had any kind of issues, they were there on the drop of a dime to correct it. I worked with Dorothy and Alberto Oliva and they were always reachable within seconds. I knew exactly when workers were arriving to the site and when they were leaving and any kind of issues I had they took care of it in no time . PRC is a phenomenal company to work with. I cannot recommend them enough. Dorothy and Alberto were friendly and always a pleasure to work with. They did a beautiful job making repairs both on my downstairs living room that had water damage and in my daughter's bathroom I would use them over and over again. read more

Probably the most professional business I've dealt with they made the whole process easy even with all the stress of all the damage that was done to my house tbey got in there and really knocked out all the repairs I will definitely recommend these guys to any. Sergio Mena and Pablo Castellano were reallygood at what they do and when I had a question about the repairs they really listened and delivered. Bob Guevara Walked me thru all the process when it came to picking my new flooring and vanity and really put me at ease when he explained what was going to be done . Thanks PRC read more

Rodrigo and the PRC team is extremely professional and reliable. They were efficient and resolved our issue timely to prevent future damage. I would personally like to thank Rodrigo who always responded to all my messages and was very polite. I look forward to the repairs and anticipate they will do the best job! read more

PRC did an awesome job!! This is the second time we used their services and they came through with flying colors. I would happily give them 5+ stars. They took care of our leak that was coming from the ceiling. Juan Carlos did a great job in managing the entire project from beginning to end. He answered all our questions and managed all the tasks without hesitation. Kudos to him and his team for the great work. Juan Carlos and PRC came through for us. Thank you guys!! read more

We had a flood in our condo community. My neighbor and I were both affected by it. A local plumber recommended PRC to come and help clean up. Frank Perera and his crew came out, cleaned everything out, and repaired the drywall. Everything from start to finish was so easy thanks to Frank and his crew. Anytime I had questions, Frank was willing to help. Having a flood is a very scary experience, but PRC was the right choice to get our home back to normal. read more

PRC did remediation in my son's home in Orange County. Price extremely fair. Alfonso and his men were professional, diligent, quick, clean and always on time. Norma, office manager was extremely helpful and patient with my numerous questions. I highly recommend this company. Camille S read more

We had a slab leak that caused water damage to our guest bathroom. PRC was referred to us by the plumber who did the repair on the pipes. Hector Barahona, the project manager from PRC did the initial diagnosis and found that there was, in fact water damage that needed to be taken care of. Hector was great, efficient and communicative laying out the necessary next steps to resolve the problem. Hector sent, from his team of technicians, Edgar Garcia and Juan Fuentes to do the repairs and I was extremely pleased with their professionalism and work ethic. The work that they performed was amazing from start to finish. They meticulously removed my bathroom cabinet, toilet and drywall without damaging the marble counter tops. their work was perfection! I would highly recommend PRC if you are in need of a restoration company for Fire, Water or Mold damage and would suggest requesting Hector, Edgar and Juan. Together, they are an incredible team! read more

The Project Manager, CARLOS VELADEZ, from PRC did an in credible job getting my plumbing challenge handled and completed. He was always professional, communicated excellently (keeping me informed at each step), worked well with the adjuster from Farmers Insurance, and coordinated all the different groups within his team (demotion, packers/movers, etc) bringing them together in a timely and efficient manner. He supervised each group that completed their responsibilities excellently and cleaned up after themselves. Each day, each group left the property in tact and orderly. CARLOS' leadership and professionalism are to be commended; he was always available for my questions and made me feel confident that he and PRC had my best interests at hand. I highly endorse, enthusiastically the work of CARLOS VELA The Project Manager, CARLOS VELADEZ, from PRC did an in credible job getting my plumbing challenge handled and completed. He was always professional, communicated excellently (keeping me informed at each step), worked well with the adjuster from Farmers Insurance, and coordinated all the different groups within his team (demotion, packers/movers, etc) bringing them together in a timely and efficient manner. He supervised each group that completed their responsibilities excellently and cleaned up after themselves. Each day, each group left the property in tact and orderly. CARLOS' leadership and professionalism are to be commended; he was always available for my questions and made me feel confident that he and PRC had my best interests at hand. I highly endorse, enthusiastically the work of CARLOS VELA read more

I had emergency water damage from the main water line in my bathroom shower. PRC came highly recommended by my plumber. Jaime, my PRC Project Manager, was always very responsive to my questions and calls throughout the process. He was an invaluable source of information! I was able to submit a claim to my homeowner's insurance and get the water remediation work started quickly. Technicians always arrived when they were scheduled - and if I needed some flexibility, Jaime worked with me. They all wore masks, were professional, knowledgeable, and most importantly, effective! I highly recommend PRC. read more

I received excellent service from Sergio and his crew for Restoration after water came into my house due to the torrential rain storms. Sergio came out within an hour after contact and the remediation and fans were started the next morning. Each team that came to the house in the following days worked well. They were on time, cleaned up, moved furniture and extremely courteous. Unfortunately, my insurance company denied any claim due to "surface" water, thus I have to foot this bill and further costs to replace floors etc. however if need be PRC will work with your insurance company for payment. I did not feel pressured for any pre-payment and was able to pay upon completion. The previous poor review from Nathan T. because of of 10 day waiting period to rebuild shows lack of understanding on how a construction works. Many factors go into crew availability and building material order time factors. Maybe a little patience before writing a bad review? Thank you PRC read more

Carlos, Gustavo and the PRC team were easy to work with, definitely more responsive than other restoration companies I've worked with. Hector and his team did a great job at the drywall repairs needed after we had a bad leak in our garage. I'm very thankful that they came out and got everything taken care of! read more

I met with Carlos to bid out a giant project on our building. We walked the building, pointing out the various things that need to be repaired, took pics, etc. He told me he wanted to come back with one of his stucco guys to get a better idea of the project and said he would be in touch. It's been a month and I never received any response back from my multiple followups. I would rather deal with people who actually want my money than a company that you have to beg to give your money to. read more

DO NOT HIRE THIS COMPANY. Especially if you get Sergio Martinez as your project manager. I had pressure regulator valve burst under the house and it was running for over 2 weeks straight and not until the flooring inside the house started to buckle and bow up did i notice it. I called Next gen to fix the plumbing and they recommended PRC . I hired prc on the first couple of days in january 2023. They sent someone to my house with a moisture reader and he taped off a small area in the master bedroom and bathroom and then left . The flooring was buckling and bowed way down the hall not even close to where they taped it off. They were only going to do that area of the master bathroom and bedroom. It took them 2 weeks to demo the bathroom they only show up sporadically at noon and would leave at 5 pm and only work 2 days a week at my house they said they wouldnt be there on the weekend and they were they said they would be there on days and they never showed up. There was mold in the house because it took them so long to get there machines in there they broke my sliding glass door to back patio still have yet to fix it . It is the end of january and i fired their asses the lack of communication and inability to do the industry standard level of remediation plus the damage and how long they were taking was the final straw. They were on week 3-4 and they hadnt even had all the sub floor our theyir machines dehumidifiers were leaking water in my house you call them they dont call back sergio was the worst if you are reading this please do yourself and your personal property a favor by not hiring these lames. they do not care about your stuff and they do not know how to properly remediate for water and mold damage. it is hard enough having to pack up your entire house and go to a hotel for months while you trust someone to take care of your remediation but these guys were doing nothing causing more headache then help. read more

i would like to thank ricardo casas and the entire prc restoration team (family) from beginning to finish my gratitude goes to ricardo im very thankful to have had you by my side to help me every step of the way a fire in your home is not an easy thing to deal with and beginning relocated while you're home is beginning rebuild i can't thank ricardo and his team enough every one loves the way my home came out most of all me thank you for going the extra mile to help me i highly recommend prc and family i say family because thats how i felt they treated me and my family we were complete strangers and not once did they treat me as a clint. read more

Had a water flood in my home from a busted water pipe from our washing machine and came home to a inundated house. PRC pack out team packed out our entire home prior to repair and construction. I am very pleased to report the PACK OUT TEAM OF PRC OUTSTANDING JOB PERFORMANCE. Want to recognize and commend the PACK OUT TEAM OF PRC and Daniel (pack out supervisor). Daniels PACK OUT TEAM at PRC achieved the highest quality and superb work ethic. My special thanks to you DANIEL and your team for the stellar job you and your pack out team did. Every team member of Daniels pack out team from PRC was very cautious and detail oriented with our personal belongings. Every single item packed out from our home was inventoried with precision. Upon our temporary stay at another location we needed items from our home, we were provided a link via email to locate items needed. A simple call and inventory number for the items needed was provided to PRC pack out department and a PRC pack out team member retrieved items and delivered them to our temporary stay that same afternoon. Each time I contacted Daniel or any team member from PRC pack out, I promptly received a text or call from a team member or Daniel. This is the type of team I love to work with, skilled and professional. I was very delighted with Daniel (pack out supervisor) and especially appreciated his suggestions and motivation. The extra time and effort he put in was certainly worthwhile. Daniel, given a complex problem, has the enviable ability to find a simple solution. It was a true pleasure working with him. It was a joy for me to work with such dedicated and talented professional. Daniel and his pack out teams' hard work and dedication really helped us out during this difficult time in our home. The time came to move back home after construction and PRC PACK OUT TEAM pulled through. The team was very meticulous in putting items back in their original position and site. Everything was in its place and felt like nothing was ever packed out. AMAZING work, Daniels PACK OUT TEAM. The project ran smooth with no issues and I was very pleased at the end of the project. Thank you, PRC pack out team and to Daniel for your hard work and dedication to this company. Daniel, thank you for the enthusiasm you add to your team. You are a great contributor. I hope you will keep inspiring your team with your innovative thinking for years to come. If you ever need a PACK OUT COMPANY, Daniels pack out team from PRC is the team to hire. I will STRONGLY RECOMMEND Daniels PRC PACK OUT team to ALL my friends, family and colleagues. read more

Do not work with this company....... From the project manager (actually is sales man) to the accounting dept are all liars. Because of a plumber told us to use PRC to do restoration, that's when our nightmare began. The sales manager named Mike Cleaver, he used a low price to lure us in, at the end he charged us a lot more than he promised us. He then used his company as a "shield" to say he can't get the price down. So don't have any business with them, or you just prepare to go bankrupt. On the bill, they put a lot of BS on the job list, they just try to make you pay those jobs that they didn't do. So you have to shop around before you make decision......... read more

Really not happy with the job these folks did at my home. My refrigerator leaked all over my kitchen and dinning room. My plumber recommended them for the dry-out and restoration. The guy who came to sign the contract and explain the process to me was friendly and service oriented (Eduardo). He also spoke English. The other people he sent to do the drying and cleaning did not and that was a disaster. They put big fans up all over my kitchen /dinning room and I thought they were being thorough and doing a good job. Sadly, that was not quite right. On days 3, and 4 of the dry out, they just showed up without calling and I wasn't home. They showed up at 6:30 pm on a Thursday night and then at 7 :00 pm on a Saturday night without any warning and I had gone out to dinner (since I had no kitchen to cook in.) So the temperature was never taken those days to see how the walls were drying out. Because of that, I lost confidence in them, and thank goodness I did. They came and picked up their equipment on day 5. Then, I called someone else. Turns out my place was still wet because they never MOVED the refrigerator from the spot it was sitting on where the leak happened. There was still water under there in the floor. After 5 days, the area was still wet! The Refrigerator had to be moved and that area had to be dried. Fans were brought back in and the dry-out was rebegun. Then the new contractor checked under the sink and the dishwasher--there was water in those areas w/ slow leaks. I don't think PRC checked the whole area for leaks, because they didn't find any of these other problems. Bottom line, I was VERY unhappy with the job they did. I ended up hiring another company to finish the job they started and to do it properly. The other company did a fantastic job. I am happy I stopped working with PRC and I regret hiring them I don't recommend them. read more

Thank you PRC for the great professional service and restoring our floors. The team was prompt, professional and friendly.

My sump pump broke so i needed help immediately. Jaime the project manager came out within the hour of being called. He looked at the job and told me what they needed to do which was to pump out the tank. He had a team there within an hour, they were super professional and fast. They cleaned out the tank and completed the job in less than an hour. The plumbers came back in the am to install the new pump/tank and then Jaime texted me to get the team back in for final clean up. They arrived the next morning to completely clean and sanitize the area. I was thrilled with the speed at which they did this job. It was great that he kept in touch with the plumbers so the cleaning could be done the minute the plumbers they were finished. They were utterly professional, wore booties, uniforms etc and I can highly recommend this company for any kind of clean up or restoration services. Thank you PRC ... you saved me! read more

I discovered water damage in my bathroom which spread to my hallway and living room (water went under and through the wall!) upon coming home one day. On the recommendation of a friend, I called PRC. Estuardo and his team arrived within an hour and started diagnosis and cleanup right away. They knew what needed to be done to completely remove and dry the water and residual moisture and did a great job! Throughout the process which took well over a week, they were extremely prompt, understanding and professional and were very considerate in keeping the rest of my house from being affected by their work. Though this process took longer than i thought it would (moisture and asbestos testing, dust and air curtains), they explained why performing each step was necessary. By the time they were finished my house was ready for repair. A big thank you to Estuardo and his team! I wouldn't hesitate to call them again if anything happened (but i really hope I never have to *knock on wood*). read more

Raymond and Antonio have been at my condo taking care of a restoration project due to a plumbing issue. They both did an excellent job and worked super clean. Very happy with the job they did! read more