I'm new in the area and it was my first time coming to this PostalAnnex+. I arrived at 10am right when they opened. A gentleman came and opened the door for me and the 3 others waiting. I loved the spacious store and the layout. But unfortunately that's where the positivity ends. Once I got to the counter an older lady was helping me. I asked about printing some papers, and she pointed me to a counter with a Business card on it with where to forward my information. After that I had to wait back in line and once I got to the front that same business card was there where she could of helped me with immediately. OR SHE COULD HAVE GIVEN ME THE INFO PERSONALLY. I asked her to make some copied a very specific way and before I could finish my request she picks up the work phone and starts to help the customer on the phone instead of the one staring her in the eyes. She puts the phone down to grab my copies and charges me for them. I then tell her again fully my request, and she denies it at first asking me if thats really how I want it. I then tell her yes. After I say yes she picks up the phone again and continues to help the other customers while I continue to wait. Finally her whole phone conversation is over and she finally gets me the papers I want. She also gave me the papers she messed up, not even telling me if she charged me for them or not. HOW CAN YOUR DAY BE BAD WHEN YOU JUST START WORK??? read more

Just shipped my fiancées ring to have it resized and the guy behind the counter was super nice and friendly. Very knowledgable and seems to enjoy what he does. I would definitely return here. read more

I've lived in San Diego for 25 years and the family that runs this store are truly some of the warmest and most welcoming folks I've ever done business with. They make you feel like you're in a small town with their kindness. Always quick to help providing great customer service. I have a PO Box through them as well, which is inexpensive and professionally managed. Additionally, they have a great selection of cards and cute gifts! Thank you guys! read more

Excellent customer service! I needed to overnight breast milk and already had quite a hard time trying to do it the day before with Fedex. Janelle knew exactly what to do and had it taken care of for me within minutes. Thank you!! read more

Janelle and Steve are just amazing to work with. I have had a mailbox at there location for over 2 years. They are always super accommodating and are completely hands on! Best Postal Annex in San Diego! read more

Came here to get a copy of a house key! The man behind the counter is super nice and good customer service! We met his dog Turbo, super cute! Before you plan to get a copy of a key, check in you will get a free duplication of a key! read more

Came here to get my passport photo done. Only cost $13 which was a lot cheaper than everywhere else I checked out. Only negative was the employee or owners small dog that was wandering around, because it would keep getting in the way or tripping over it read more

This company is the WORST for getting packages delivered! I have never had so many problems as I have with FEDEX and I will NOT order from any company who uses their delivery service again!! They lied about attempting delivery 2 days in a row as I work from home. No door tag was left on either occasion so there was no way to track it because THEY WERE NEVER THERE yet they make the notice as was not home or the business was closed! NEVER AGAIN! My daughter had three damaged packages delivered to her in December. They are the WORST!! Their automated system is a joke and cannot get you the information to tell you where the package is. The tracking number is too long so the system cannot take it in to check for it, so irritating!! Use UPS they are friendly and on time! read more

i had to have some documents scanned and have passport photos taken. There was a line when i arrived but i hardly had to wait b/c the service was fast and efficient. Very friendly staff, too. very attentive to all of my needs. Thanks, postal annex! read more

Recently, I shipped a family heirloom artwork through the La Mesa Postal Annex. The owner, Steve Clay, took a personal interest in the art piece, and took extra measures to assure that it would arrive safely. Unfortunately, despite his rigorous efforts, the artwork was ruined in transit. Fortunately, I had taken out additional insurance, and was able to collect the full amount thanks to Steve's constant communication FedEx, including being put on hold for up to an hour on several occasions. read more

Janelle and Steve are without doubt the finest people I've had the pleasure to work with shipping-wise in my 25 plus years in business (I am in the Classic Film biz and often ship items worth thousands of dollars). Everybody is your friend when you're spending money and all goes as planned, but it's the true measure of an individual and business when something goes amiss that requires attention & correction. Through no fault of their own, a Federal Express shipment of art was damaged in transit. Janelle stepped-up immediately, took complete charge of the situation and didn't let go until everything was made right. I only wish people like Janelle & Steve were the norm and not the exception, but I'm thankful that they are around! I've had to deal with such problems directly in the past and I can assure you it's not fun and never easy. Collectively we need to support small businesses such as these - you may occasionally save a buck or two going to a large corporate-run enterprise but you'll never get the personal attention and believe me that is worth a whole lot more. Highly recommend! read more

The best personalized service anybody could ever ask for. Costs a little more than the post office, but worth every penny. This is a small, family run business and they really take care of everybody that goes in there. read more

PostalAnnex+ - Shipping Centers Near Me - La Mesa, California

Went in today to send out a couple of packages. Janelle was super helpful and packaged my stuff nicely so it wouldn't get damaged. Friendly, helpful and efficient! Thanks. Will be returning for future packages! read more

I went in to get a passport photo. They were extremely friendly, service was fast and they went the extra step to help me mail my package.

I love this place! I have to send my brother his mail overseas every couple weeks. I never have to fill out anything any more. Everything is in their system! Simple, convenient and efficient... THE WAY LIFE SHOULD BE! read more

Great customer service . Received his undivided attention. I've been to a postal annex much closer to my home but they are too busy handling personal phone calls . It's worth it to go a little out of my way read more

Just stopped by to mail two important letters. Staff were courteous and very helpful. No post office line and quick efficient service.

We have had to use several mailbox type stores over the years in various states and San Diego locations for business. This is by far the best one we have ever experienced! This is our third year with them and as long as we do business in this area, we will never leave them. The family team that owns it truly cares about their customers! The husband and wife are always there working hard. Reminds me of how hard my parents worked in their stores. They have done so many wonderful accommodations for people during this difficult season. If you have medical conditions that prevent a mask or face shield, they don't treat you like a 2nd class citizen because you have a disability. If you are high risk, they will do curbside for any of their services with just a phone call into the store. They have gone above and beyond to accommodate everyone during this tough time without making people feel bad. I wish more stores were so caring and competent! read more

Love this place. They are super super nice - 1000 times over better than the post office!

Steve and Janelle, the owners, are hands down the greatest people on EARTH. They absolutely LOVE what they do, and LOVE people. They provide stellar customer service, and have a gift of hiring employees that are just like them too! Everyone is great! I was completely taken back by the few who reported them wearing face shields. The CDC states that as long as the face shield goes below the chin, and curves around the jaw, it can be accepted. THERES DOES! People also need to take under consideration that people who're hard of hearing rely on lip reading to communicate, which in their business, is a necessity as they deal with all kinds of people everyday who need special accommodations. It's also a form of medical discrimination towards them as not everyone is recommended by the CDC to wear a mask if they have previous pre existing health conditions related to the lungs. A face shield could be indeed their only option for protection as it's all their body will allow. Before you write a review, I'd recommend if you have an issue, stop hiding behind your phone and confront the owners in person. They follow ALL covid protocols, and take safety extremely serious. We love you Steve and Janelle, and thank you for being such an incredible asset to our community! We would not be La Mesa without you! read more

I've been coming to the Postal Annex (it's at the Vons Shopping Center) since we moved to La Mesa last year. Living in San Diego has been a big transition for me, coming from small towns back East where everyone knows everyone else. I can honestly say this business is one of the handful of spots I have stumbled upon way out here in California that make me feel like I'm truly "at home." The owners are always happy to attend to your needs and willing to help in any way. They greet customers with a smile, and a warm conversation, and it feels like doing business with a neighbor. It's obvious they love running their business and appreciate their patrons. I've only ever shipped anything from their branch and it's incredibly nice to know that customer loyalty goes a long way here. Tonight, I forgot my debit card at home (I live 5 mins away, but they were closing in 5 minutes). I arrived in uniform after work -- I barely made it in time to ship everything I needed to send even if I'd had my card on my person. I was going to be on duty the next day, overnight, and wouldn't be able to visit the store again until Wednesday evening. Knowing my family lives all the way in New England and I was trying to get my holiday presents mailed to them in time, I they packaged my items and put it in a box to go out, allowing me to call in with my credit card # the following day. They also even gave me a packet of stamps because they trust I'll come back and follow up with payment. This was such a meaningful gesture to me and entirely in the Christmas spirit, although there's no snow or frost here in SoCal. Thanks for bringing me a smile every time I mail an item, and going above and beyond to help a busy servicemember get gifts sent to her family (they mentioned this was also their busiest time of the year and they hadn't stopped working all day). I am grateful! read more

Not impressed at all. I stood and watched in awe as the blond woman (one of the owners?) literally put her hand up and told a customer "STOP", Myself and an older woman just stood there appalled that a business owner would even go there. Especially here? I grew up in La Mesa and consider it my home town. I know this place has been here a long time but sadly the experience there has made me start recommending the UPS store over at Baltimore and El Cajon Blvd. Apparently the UPS Store gets quite a few of the "Postal Annex" disgruntled customers and will actually give you a little special treatment to say---We value your business. It's another 2 minute drive for me to use the UPS store, but realistically, after the way i saw that woman throw up her arm like----Talk to the Hand.....stop. Again....STOP! read more

A place that I can mail stuff w/o waiting in those brutal post office lines,I'm so there. Before going here,I thought you just buy stamps & send copies/faxes. I had no idea you could ship packages. I went in with a box to mail and they even suppilied me with tape & a sharpie,the last time I went to the post office I was told I would have to buy a roll of their tape which was $6 bucks and they don't have anything to write with under the counter YEA RIGHT. How about you just don't want me to use your pens and you want me to pay $6.00 for a roll of tape that I'll probably never use again. Postal Annex is where I'll go from now on. There's a guy that works there that is really nice,he goes out of his way to help me each time. It's a lady there that looks like she just ate a lemon anytime I go in(sour face). I don't get what her prob is and she is rude,when I see her I don't even go to her line. I'm assuming she's only nice to the old men in there in hopes of getting a sugar daddy. If you see her run,if you see a guy talk to him. He's the only guy I've ever seen working there SUPER COOL. Low prices,no lines,fast service! Thanks to them I'll never step foot in the post office again. read more

Always friendly and personable no matter how busy they are. The staff is extremely accommodating and knowledgeable. Will certainly be going back! read more

Wow, talk about some awesome people. I went in there on a Friday after 5 to get my passport renewed. I needed to take a picture, needed stamps, a box for another package and the husband and wife team went out of their way. Talk about a refreshing feeling running into somebody that either likes their job or pretends to like it. Thats what i call impeciable customer service. What a great team. read more

I needed a passport photo and they did it right! A positive, enjoyable exchange led to a natural smile and great photo, the holy grail of posed pictures. Thanks guys! read more

This was some of the best service provided. The gentleman behind the counter was more than helpful. Provided packing materials at no extra cost, provided advice/help when selecting a carrier for an expensive item to insure. Highly reccomend using this location for your shipping needs. read more

Such great customer service! Went here to get my passport picture taken and I was in and out in 10 minutes with two nice quality pictures for $13 (less than the post office!!). Plus they have a cute office pooch, bonus :) read more

Such a nice & helpful location! The owners offer a wide variety of services and are always happy to help. I would definitely recommend for anyone who needs any help with notary, shipment, or mail :) read more

What a fantastic place! Fast and friendly service! The employee helped me find the best boxes for all of my Christmas items, and then took the time to very carefully package and tape everything together. It is so conveniently located from my work place. And, the $2 off with the Yelp mention was honored. I am very happy, and I will certainly be back! read more

I love this place. The staff is great and the guy, another reviewer said was a grouch, is nothing but the sweetest. I always spend a few minutes small talking. Very friendly honest help. Cute stuff in the store. read more

I needed to mail an overdue Christmas gift to my brother and I believe it was one of the owners that helped me with my shipping dilemma. He was friendly, professional and very helpful. I will definitely come here again when I need to ship something out. On the way out I also grabbed the free sd city beat they have by the front door which is always nice to peruse through. Thank you again for your help. PS your furry mascot is adorable! read more

Been here twice and have been greeted by friendly professional folks who I believe are the owners. Great service. Glad to support a family run business. read more

When you visit this Postal Annex you are treated like a valued client. Everyone is helpful, friendly, and efficient. There are postal service businesses near my house -- but, it is worth the little bit of drive to mail packages and purchase greeting cards. read more

I had extremely good/friendly service while shipping a package overnight. They helped from the packaging to the tracking number so I could check on the delivery. Very helpful! Priced right too. I will never go to the USPS again. read more

I went to a competitor because they were close to where I work, wow. They wanted to charge me WAY too much to ship my daughters Birthday present to her. A friend referred me to this establishment and I'm MORE than happy! It was super fast, convenient and both the owners, Steve and Janelle were very nice. Awesome customer service!!! I won't be going anywhere else to ship anything from now on!!! My daughter got her Birthday present a day early! That means a lot it's her first Birthday in 14 years that she's away. Thanks Steve and Janelle!!! read more

Very helpful. Very fast. Way better than post office!

This place is great... quick and friendly service. I don't require a smile with my stamp purchase.. but they give one anyway. Even if they didn't I am still satisfied. read more

I support mom and pop businesses..they are the back bone of a great America economy! Think about it. The First grocery store was a Mom and Pop! The First deli was a Mom and Pop!! The First dry cleaners was a Mom and Pop!! The First bakery was a Mom and Pop!! The First clothing store was a Mom and Pop!! The First hardware store was a Mom and Pop!! The First food mart was a Mom and Pop!! The First any business was a Mom and Pop!! When we had the Best economy we had 10 times as many Mom and Pop businesses than we do now!! Guest what?? Big companies like Walmart hate your Mom and Pop..they want to keep them out of business.. And take your Mom and Pop and use them for their door greeters!! And pay them minimum wage.. And make it seem like they have a soft spot in their hearts for Older people... Aww look at grandpa .. I always shop locally and support Mom and Pop.. There's a reason why they call them Mom and Pop... Who on this planet loves you More than the World? ..you got it.. Your Mom and Pop!! I hope you enjoyed me venting.. I could go on for ever..despite the cost, shop locally and always always shop Mom and Pop First before anything!! Oh really cool people work here . i don't know his name but super nice!! read more

I LOVE the people who run this store. Really nice. I've shipped lots of packages out of this store. However, the most recent one is the only one I have actually tracked. I'm giving it a not-so-great review because my package sat in the store for nearly 24 hours before it was picked up. The receipt for the package also has the time the package was dropped off. Mine was dropped off at 4:30 pm. When I checked the tracking, I found it was picked up/accepted at 4:17 pm the next day. Not quite 24 hours later. What the heck? I knew it wasn't going to go out until the next day, but the fact that it was sitting there for a full day is not acceptable. I'll continue to use this store, because, again, the people are really nice. However, the next time I ship something, I'll ask when they expect the package will leave the store. It might mean I walk over to the La Mesa Post Office and see if I can get it out that night. read more