1. PostalAnnex

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Carlsbad, CA

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PostalAnnex

2.4 (49 reviews)
Closed • 9:00 am - 5:00 pm
Updated over 3 months ago

Services - PostalAnnex

Shipping centers

Mailbox centers

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These are the instructions I tried to explain to the ladies who refused to listen.
Monica M.

This experience was from May 2021 at the location off La Costa Ave and El Camino. Wow never in my life have I dealt with such condescension and rudeness. I came to drop off my FedEx Smartpost package. I told the lady with black hair I had a FedEx to drop off and as she starts to scan the other lady with grey blonde hair notices it's a FedEx Smartpost and loudly says "We don't get paid for those" and instead of giving me a confirmation receipt she tosses it in this small cubby near the floor and points at this sign on the ceiling and says this is where you drop off post office packages. And as I try to explain to her it's FedEx, she keeps cutting me off and says NO it's shipped by usps. Without letting me explain she keeps trying to convince me it goes to the post office. She grabs my package and points at the label and says "Can you read? It says USPS." The other lady proceeds to try and convince me saying FedEx has a deal with usps but usps ships it so it goes to usps. I was so shocked with the way they were coming at me, so I left. But before I drove away I looked on my phone for proof of what I was talking about. I came back in to show her the actual instructions to make sure that FedEx scans it, and FedEx will proceed to give it to usps and I tried to show her the instructions, but she wouldn't even look at it. And again they both try to convince me that I'm wrong and barely let's me explain. I say it specifically says drop off at FedEx or FedEx authorized ship center NOT usps. And they laugh at me saying, once again "Can you read the sign? we ARE a FedEx authorized place" and "We've been doing this for 30yrs I think we know what we're doing". At the end I was just so baffled I didn't feel comfortable leaving my package so I took it and left. DO NOT TRUST them with your packages, especially FedEx smartpost. For FedEx Smart-post, FedEx will scan and they will handoff to usps. They apparently refuse to understand this. Do yourself a favor and go to the FedEx off of Faraday and the UPS off Aviara, to insure your packages are shipped correctly. I would never trust this place with sending any mail or packages. Even with their "30yrs experience" maybe they need to educate themselves with new mailing services. But again, they didn't seem to care since "They don't get paid for these" fedex.com/en-us/shipping...

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5 years ago

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10 years ago

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12 years ago

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11 years ago

Super friendly and helpful, gave me all the best shipping options and they have a ton of super cute nic nacs!

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8 years ago

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6 years ago

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10 years ago

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11 years ago

Helpful 2
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14 years ago

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Review Highlights - PostalAnnex

“I reluctantly went to the postal annex on La Costa, even though I saw a couple of negative reviews I had to give a try.”

Mentioned in 3 reviews

Read more highlights

PostalAnnex

PostalAnnex

(21 reviews)

Great service and very quick too. Andrew is communicative and well organized, always "taking care…read moreof business" in an efficient, stress-free manner that encourages me to keep coming back! He is patient, professional and thorough. Highly recommended! Thank You.

How does business has the amount of stars it has is beyond me what a miserable human being I walked…read morein with a smile and had my post office packages to drop off like I do it every other PostalAnnex I've ever been to and was promptly told that I couldn't leave them there or actually, I could leave them there and he would take them to the post office whenever he felt like taking them as if he was doing me a favor, even though I know for a fact that the post office comes every single day to pick up packages because he said he wasn't making any money off of me. Nothing makes you feel more special like you want to support a small business like somebody trying to get more money out of you well I can guarantee you next time I do need to go ship something out instead of buying a prepaid label online. I will most certainly not be going there I will go out of my way to drive 3 miles down the street to go to the actual post office and wait in line so that I don't have to support such a miserable human being and don't worry. I have a lot of friends so I'll be spreading the word Customer Service is everything Andrew specially when you're a small business. Greed gets you nowhere, but I wouldn't expect that from anybody during this day and age. Everybody is greedy. Nobody does anything out of the kindness of their heart. If I have anything to do with it, there will be a four leaf sign on your windows in the coming future.

PostalAnnex - notaries - Updated October 2026

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