I am always excited when the option to choose the lemon cake comes during the spring/summer months. My experience today has made me very upset however. I usually order from the door dash app for my favorite restaurants. Today was no different except I was excited to order the lemon cake with my meal. I did not see the option to order the lemon cake just the chocolate. I decided to call the store and ask them why if was not on the menu and if I could simply order my meal and they could swap out my chocolate cake for the lemon cake. The manger who did not give me his name said that it should be in the menu and that he could not help me out with swapping the cake because it would mess up his inventory. Huh??? Are you serious? So I had to get in the car and drive there to speak with the manager. Upon arriving there I spoke with two managers one of which name was Juan and they all played dumb like they never spoke to me but did admit that it was not a problem to swap the cake for the one I liked. I asked the lady at the register (who turned her badge backwards so that I could not read her name, ) , what was the young manager's name next to her and she said she doesn't know even though she works with him on a regular basis! The manager's all had in bright orange vests so that's how I knew he was one and he was young like the guy I spoke to over the phone. I usually order from PORTILLOS quite often but the service at this restaurant has changed significantly!!! I'm disappointed because the managers didn't seem to care about the customer at all! No compensation or apology if any kind! It was a very terrible experience! If you plan on eating at this restaurant the food is good but the service is TERRIBLE!!! I will be taking this matter further! read more

Whomever was working today clearly wasn't happy that they had to. My burger was just ketchup. I didn't ask for extra or for it to be drowning in it. Yet that's exactly what happened it was everywhere and the bun was soggy because of it and there was so much on it you couldn't even get it off . Very disappointed. read more

Portillo's Rolling Meadows - Dumped all the ketchup on it. - Hot Dogs Near Me - Rolling Meadows, Illinois

I usually order online and pick my food up thinking it's going to be ready... today is the second time I had to wait for my food for over 30min. They didn't even bother to apologize. After today not coming back to this location. read more

Horrible service!!! Ohh wait- no service at all!!! I ordered today through GrubHub at noon for dinner to be delivered at 7.30 PM At 7.20 PM I got a phone call from Grub Hub that my food won't be delivered - they tried so many times to submit the order but for some reason the order could not be accepted on Portillo's end. They tried to call the place and they said they cannot take the order over the phone. I am not sure if is entirely Portillo's fault or GrubHub's or both of them but try to avoid this combination: GrubHub+this location of Portillo's if you want to have dinner on time- or any dinner. read more

Unfortunately this location failed at customer service miserably. Made an order in person with the drive thru. They brought my order to the car and went over everything. Silly me for not rechecking everything before I drove home. I get home to find that a major part of my order that is on the receipt, paid for, and even confirmed by the employee when they handed me the order not in the bag. I call them up to discuss the problem, no answer. I tried 2 different time this afternoon, no response. Even called the carry out order phone number and was told that they couldn't get in touch with anyone at the location. I tried again tonight and again no answer from the location. Called the carry out line again and then was told that there is no supervisor on shift so no one would be able to help me. Funny how businesses need us to survive during times like this, but can't take the time to assist the customer when there is an issue. read more

The food is excellent. Portillo's has a wonderful selection on their menu, the Italian Beef is always a solid winner, the French fries are always fried to perfection and the folks that keep the dining area clean do a fantastic job. The folks taking orders seem to struggle a lot at this location. At every visit I seem to encounter an air of bewilderment on how the cash register works along with a disinterest in politeness. The cashier touched the screen a lot as I recited more order and then he said "OK". I said "that's it". He then apparently wanted payment because he reached for the debit card in my hand. He didn't say anything like "that'll be $12.34" to signify the next stage of the transaction. No "thank you" or mention of an order number. Just a slip and a card. I wouldn't mention this in a review if it was a one off but this happens more than not when I'm at this location and it's disheartening because I otherwise like this location. I'm not a cranky guy, I always smile and try to be pleasant because I believe there's too many sour people in the world, but his attitude reminded me of NYC. I love the Midwest because we're nice here. I really like the food. The staff except at the registers are great, so I have to ding it a star. read more

Portillo's is du bomb...plus a bag of chips... I had the Big Italian Beef. I would only recommend if your super hungry like i was. Its pretty big...like a 12 incher...meat Tender, spicy peppers, greasy as shit, bread was still crispy,...just perfect. Wife had the italian sausage and it was also pretty good...used the same french bread and pickled peppers too. Onions rings were also good, tamale was meh. i also like the feel of 50's diner...felt like i was in Saved by the Bell or Back to the Future :) And everything was cheap as hell. Wish we had good franchises like Portillo's over here. read more

Portillo's Rolling Meadows - Italian Sausage - Hot Dogs Near Me - Rolling Meadows, Illinois

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We ordered for delivery and part of the order was incorrect. Called the restaurant to explain what was wrong and they were so sorry for the mistake and said they'd send us a gift card. Three days later, gift card came in the mail. It's fantastic when you can own up to the mistake and make up for it. Thank you for always making delicious food and making customers happy to return. read more

Portillo's Rolling Meadows - Gift Card - Hot Dogs Near Me - Rolling Meadows, Illinois

Very disappoints of this place. I think that in general portillos is a great place to eat a hamburger, is delicious but recently I thinking has neglected the hygiene of all the portillo restaurants and this point is very important. The people who are working with food should be free of band aids and all kinds of watches and jewelry. Watches and jewelry may contain bacteria. In this same place the person who served and distributed the food to the cars of the drive line had a band aid without gloves. How terrible this happens. Muy decepcionada de este lugar! Es rico pero han descuidado la lista limpieza mucho. Deberían prohibir que la gente sirve la comida tenga band aids ( Curitas) o joyería incluyendo relojes, anillos etc... todos sabemos que estos artículos están sucios Ya que cuando entramos al baño pueden ensuciarse Que asco!!! Y los curitas no los puedes lavar es una verdadera porqueria que tengan un curita y no se pongan guantes.... read more

Portillo's Rolling Meadows - Every time he makes a hamburger his big watch was touching the food. If his watch is clean????? - Hot Dogs Near Me - Rolling Meadows, Illinois

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Just blasphemy. Did you know in Chicago they don't put ketchup on their hot dogs? I had a bad feeling going to Portillos; I didn't think I'd be able to handle it but I thought it would be worth trying out. Keeping an open mind, you know? The bright-lighted signs keep it simple to locate on Golf Road. When you walk in, it's like a blast from the past with the diner-styled chair and neon lights. They keep it simple with the menu categories burgers, fries (#teamcrinklecut), beef sandwiches and most importantly, the hot dog! I got the classic Portillo's Hot Dog, a beef hot dog with mustard, relish, freshly diced onions, sliced red ripe tomatoes, kosher dill pickle, sport peppers cradled with a steamed poppy-seed bun. At first glance, there was a party going on on top of the hot dog...but the part continued in my mouth. It was so good! I shouldn't have underestimated the power of the hot dog. It was hard manuevering the dil pickle but maybe you'll be better than me. I might have dipped it once in ketchup; I just had to try it! Honestly, it didn't need it. The ingredients on top were so perfectly paired and were vinegar based you didn't need the ketchup. I can't wait to be back to try their other hot dog items and their italian beef as well. Let's see how their italian beef compares to Johnny's Beef! read more

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Yummy. I like this place allot better than the other one on golf road. The meat was grilled and not dry and was very tasty and the fries were crunch and not soggy, the only thing was I asked for no onions and there were onions on my burger but they might have not heard me. The place is pretty packed but service was quick and there were lots of clean tables and booths. I'd come back again. It was good! read more

Portillo's Rolling Meadows - Burger and crinkle fries - Hot Dogs Near Me - Rolling Meadows, Illinois

I avoid processed meat like the plague. And rarely cook meat at home. I save it as an indulgence for outside the home. Being Yelp minded and thinking to eat local when road dawging it, I made Portillo's my annual "have a bite of hot dog" stop. The hot dogs here were so good I had more than that! We ordered two plain dogs and thanks to the reviews on Yelp, I went for a chili cheese dog too. We hadn't even got our supplies from the condiment station when our number was called. I like that! The dogs and the poppy seed buns went down fast! And no tummy upset so I figure Portillo's uses quality meat. For $2.85 per dog, they better be! Chili had beans in whole form that I could see! I like that rather than something ground down to mush. It was not sloppy, which I was afraid of. I would get this again even though it's far outside my usual chow. Fries were nothing special to speak of. Crinkles from a freezer bag. Hot, but not salted. I added. The cashiers state that the receipt has a survey (which we filled out as soon as we got home) for free food, so you know they aim to serve if they push that from the get go. I saw a diverse workforce here. The decor is awesome! I felt like I could use the diner vibe to sell others on coming here. It's my favorite look in a restaurant. Authentic and not kitschy. It is a "busy" look. Finding the order taker took a minute. When faced with a standing crowd, go straight back! It's cool how the expo person has sassy rhymes to call out along with the order number! Mid afternoon, the dining room tables could have been cleaner but someone was changing trash so I give the benefit of the doubt he/she was working toward it and won't deduct a star. Bathrooms were clean. Having been to the downtown location when doing business in the area in the past, I will definitely make it a point to adjust our "road food" stops to include this location, and you should too. In/out and parking was easy. This is super easy to get to off of the interstate and is well worth the stop rather than taking a typical fast food option that is visible from the exit. There is also a drive thru! read more

Walked in at 9:30 PM on Wednesday night 3/7/18. There's a party of 4 ordering in front of me led by a short, fat, balding man, who looks like he is twice divorced and making a big show that he is the boss of the other 3, paying for their whole meal. Short, fat, balding man says stuff like this to each person ordering: "Did you order fries? Make sure you get some onion rings on top of that too." "Everyone gets a chocolate shake" All these people are wearing 70's era matching company jackets that look like something your boomer dad wears when he goes for a "jog". Clearly their business is not doing well, if all they can afford for their big company dinner is Portillos. Each person takes about 2-3 minutes per order looking at the menu carefully, each ordering about $20 worth of food. I give them credit for ordering probably $70 worth of food, but they made me wait 10 minutes for them to order. After everyone finishes ordering, the short, fat, balding big boss man stays behind to make a big show of himself paying such an expensive meal. He then proceeds to make small talk with the old cashier lady while I'm waiting for them to finish their conversation so I can order. Remember, this is 9:30 PM at night on a Wednesday, so there is no one in line behind me. I first look at the old cashier lady, try to inject a soft "excuse me" so I can order, but they both ignore me. I then stick my head partially through the peripheral vision of the short, fat, balding big boss man and say a louder "excuse me." He proceeds to bark at me saying "Excuse you, I'm offering her a job." Clearly, he's just all bluster and this is a fake "job", but the cashier lady is buying it hook, line, and sinker. I look at old cashier lady to see if she'll take my order but she ignores me and proceeds to tell short, fat, balding big boss man how she has "23 years of marketing experience." Short, fat, bald man says in his whiny voice, "Wow, that's amazing, we could really use a person like you." (yeah, right) Anyways, I don't stay for the full conversation and just walk out of the restaurant since old cashier lady clearly doesn't want to take my order. I guess these Portillo's cashiers are more interested in leaving Portillo's for fake jobs by short, fat, balding men than they are customer service. In actuality, old cashier lady could have easily taken my order and continued the conversation with the short, fat man and I wouldn't have written this review. So I hope the embarrassing customer service was worth the 1-star! read more

Excellent service!!!!! I was going for a quick bite during my break and this location did not disappoint. The order taker and expediters were quick, food was fresh, and staff was extremely friendly. Will be coming back for sure. read more

Portillos is not what they used to be. Beef sandwiches are more bread than beef and prices have gotten ridiculous. Stopped there tonight after work and first 2 bites of my beef was all bread. You can get a larger portion at McDonalds. High prices, small portions & poor service. Lets see how long that lasts. read more

Always getting food reports from my friend in Chi, Portillo's was another place I'd been wanting to try so he & I went on my second day in town. I really dislike theme & retro décor and boy did this place have it, big time. Seems most locations have some kind of kitschy theme, ugh. But I wasn't here for that as much as I was for a hot dog & an Italian beef. We didn't have to wait too long to order, a couple minutes at the walk up counter and about 5 more minutes for the food. I chose a booth; he waited up front for the food. We ordered and shared one of each: 1. Italian beef, dipped then topped with sweet peppers & spicy giardiniera - I love a good beef dip and a dipped Italian seems to be the Chicago equivalent. Ya gotta eat the fully dipped Italian beef really fast here because the bread can't hold up to much au jus before it becomes a soggy mess - not what I'm used to. The flavor was good and I love the spicy giardiniera. I coulda eaten a whole one! But I still had the next thing to try... 2. Hot dog with everything (except sport peppers): mustard, relish, chopped onions, sliced tomatoes and pickle on a poppy seed bun (of course!) - Oh the snap of that dog when I bit into it with all the flavors melding together! It was a little bit of heaven. The warm hot dog and the cold condiments all went together perfectly. 3. French fries - I love crinkle cut fries but you rarely see them out here in So Cal anymore. They get my A-ok...solid comfort food. read more

Portillo's Rolling Meadows - Hot dog with everything (minus sport peppers) - Hot Dogs Near Me - Rolling Meadows, Illinois

I think they have the best Italian Beef...There. I said it!!!!~ I love ordering the Beef with hot and sweet peppers...and then cheese fries. I don't know what it is about the cheese, but it's SO yummy. Their salads are phenomenal, too! I saw someone order a slice of chocolate cake, and it looked pretty drool-worthy. I guess I'll have to try that the next time I go... I love this location because of the decor. It's super retro and makes me feel like I'm in an old time diner. read more

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When I'm hankering and hangry for something hot and greasy Portillo's also hits the spot. I'm a sucker for savory foods like their crispy french fries and Maxwell street polish. I've been to this location numerous times inside and out. I must say they do a good job with the drive thru moving traffic swiftly. They have 5 holding spots for customers after you've paid to wait for your food. The food is consistent with other Portillo's locations. The entry to this location is okay it can get crowded. Dining room is old school classic nostalgia posters from the past like. I tried the tamale here for the first time and that's that only thin I didn't like here. read more

Best Portillos in the area! The lady who takes the drive thru orders is so sweet and the people who bring out the food are always the nicest and super speedy. A+ read more

I got Portillos last Friday and the entire order was cold. Not even room temp....cold. Fries hot dogs and burgers. I let it go thinking it was a one off. I just saw someone else on Nextdoor saying the case was the same yesterday... Do better Portillos read more

Great quality consistent food and. Beverage, efficient and courteous. Clean and well managed

Always love the food here. I don't think there's anything here that I tried that I didn't like. That said, I haven't been here in months, but somehow I ended up here with 3 other people today. We were all starving. Instead of ordering my usual chopped salad with onion rings, I ordered a combo (beef & sausage) with hot peppers and cheese fries. YUM! Maybe I was just super hungry but it was seriously soooooooo good. For the first time ever, I got the dip (on the side) and I'm glad I did. It was really good. Not salty like other dips I've had. It had a mushroom flavor. It was a nice addition to the combo and didn't overpower anything. The other people I was with got the combo, bacon cheeseburgers, cheese fries, and onion rings. Yes, I tried some onion rings. I can't help it. It's hot, crispy, fried goodness. I think next time I'll try the ribs. People have been telling me it is the best ribs they've ever had. read more

Portillo's Rolling Meadows - Cheese fries & onion rings - Hot Dogs Near Me - Rolling Meadows, Illinois

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The worst hotdogs ever. Extremely greasy. I had to spit it out and throw it out. A $4 hotdog. Ridiculous. The workers were nice and helpful. Just don't get the hotdogs. I've had several Vienna hot dogs, so bit sure why theirs are so extremely greasy. I asked for no peppers but they put them on.. I would go elsewhere, maybe Scooby's. read more

To quote Hot Dougs "There are no two finer words in the English dictionary than 'encased meat' my friend." We have been here many times and it does not disappoint. It seem to alway be busy, but the line to order moves pretty quick. We always go for a hotdog/polish and Itallian Beef and both are winners. Do yourself a favor and grab a cake shake too. It comes in strong with a retro, 1950s style, and does it well. It really is a fun place to go for fast food and greasy fingers. read more

Grilled chicken Caesar salad for the win. Open just late enough tonight for me! Always delicious. read more

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Ordered a cheese burger got a hamburger and also got left with a upset stomach on afternoon

Figured I'd get a hot dog while I was in the Chicago area so I stopped in after a local recommended this place. I'm pretty happy with portillos. Orders a hot dog with all the trimmings, a chili cheese dog, small fry and a large Coke. Hot dogs were great, fries were good as well. Place is decorated like a 50s style restaurant which I enjoyed. All and all I was happy with my dinner. read more

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Don't go to the Drive-Thru here. They get your order wrong consistently. For some reason they leave part of the order out almost every time. The food just isn't the same here either. The Grilled Chicken was burnt. The onion rings were a very small portion. They tell you your order, but it ends up being wrong almost every time. And the wait is ridiculous. They need to get it together. I will go somewhere else from now on. I am just so frustrated by the lack of service and quality of food. read more

What can you say? It's Portillo's!! Great consistent food prepared. The Beef, Beef & Sausage combo, hot dogs etc. This is one of the smaller locations that I've been in but nicely laid out with 50's diner theme. Elvis might have been here A great place for Family, friends and co-workers to come. Keep up the good work Portillo's!! read more

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Skipped my order. If I didn't say something, I'd still be there waiting for my order. Workers moving at a slow pace...like comically slow. Acted as if I was inconveniencing them when I asked if I was skipped. No apologies, nothing. Oh...and the food sucked. read more

I recommend the Italian beef with sweet peppers and mozerella. Excellent food and service, The chocolate cake shake was amazing! I'd love to come back and try other items from their menu. This place is a must. read more

An optimal lunch or dinner option if you're in the mood for fast food. My favorites are the Chicago-style hot dogs, Italian Beef (extra gravy for me) and the Chicken Club sandwich. And they have real fresh-brewed iced tea with lemons - not that pre-made, sweetened crud. This particular locale is always busy, and the parking lot is terribly congested during peak busy times. But I like it because not only is the food good and reasonably priced, but (1) the atmosphere is like a true '50s-era diner with neon signs, black & white tiles on the floor, jukebox, and green and yellow booths. And (2) the service is excellent. Meaning, servers are friendly. They work efficiently even when they're slammed. They are very good about busing and cleaning tables. The place is clean. Check out the wall for photos of owner Dick Portillo with celebs. Currently there is one by the door with him and (Will & Grace's) Sean Hayes. read more

I love me some Portillo's Italian beef sandwich dipped with melted cheddar cheese. It's always been my favorite place to go to get some delicious Chicago stables. I like this new location a lot of seating for a busy area. I will be back to get some more grub on here. read more

Rolling Meadows Portillo's Great staff great service great food and great atmosphere, portillo's Italian Beef deep in the juice is so good read more

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Ordered a burger through drive through, got a chicken sandwich. Since I was home when I noticed I drove back and asked for a burger instead. They remade it, but gave it to me with no bag and slid it over the counter and it fell, they pretended like they remade it. they also took my receipt so I couldn't report it to corporate. Slimy managers read more

i had a doordash pick up. usually you have to go inside, which i tried, but the doors were locked, so i went thru the drive thru. it took TWENTY MINUTES to get my order and when i did, the bag felt light (4 dogs, 2 large fries), so i had them double check and the 2 orders of fries were missing! i asked to speak with the manager, who said he'd take care of it...it took another 10 minutes to get 2 orders of fries! long story short, the order was ready THIRTY MINUTES PAST the pick up time. no one seemed to care. employees were goofing off, not paying attention, playing on their phones. a real disappointment and waste of my time. the location in schaumburg on golf rd seems to be run much better than this one. read more

If you are looking to cater a Sunday football game, Portillo's has to be one of the better choices. I ordered a week ahead of the game and walked in on-time and ready to go with six cases of beer in the trunk. Portillo's was right on top of everything. The food was piping hot and everything was in order. The stepped through everything making sure I saw everything was there and accounted for. They even offered to throw in some extra pasta sauce for the meatballs. The only thing you need to know is that the italaian beef is the only thing that does not come hot. You will need to heat up the beef gravy and then drop the beef in so take that into account and leave a good half hour in between pick-up and eating time. read more

Amazing food, amazing Chicago institution! I go every time I travel to Chicago, my former Home Town! Everything is excellent! Chicago Style Dog, Italian Beef, Hot, Extra Juicy and Double Dipped! Crinkle cut Fries are my favorite! The While Chocolate Cake has been a family favorite for almost 20 years! read more

Us Chicagoans can debate all day long as to who has the best dog in this city. We've been having this argument for years past and I'm sure we will for years to come. What I've just realized is that we ALL actually do agree on one thing, though a dog may or may not be the best, we still have plenty of places that make a dam good Chicago dog! Portillo's is such a place. Portillo's does have a leg up on others with 31+ locations in IL alone. They thrive on their "best service and best food" motto and in my opinion they come very close. Service isn't always the "best" and the freshness is somewhat border line. I think their 20's, 30's, 50's, and 60's decor (pending location) is there to distract you a little (which it does, at least for me). And their menu serves up all the reasons Chicagoans are fat. Though, those moments of happiness with each bite does somehow make it worth it, at least during that meal. All of this plus their prices aren't so bad either, makes for a fine Chicago hot dog joint! This location is pretty fast and the cheese fries, ohhh the cheese fries! I order my hot dog no relish, extra peppers and cheese fries to go. It's so people can't see me inhale it. read more

I grew up in the area, so before the days of orange traffic cones in the parking lot and an employee directing traffic, I frequented this location. It's old-school; I hope it's never renovated into the big brown hipster-looking version that I've sort of come to despise. Mom and I stopped in today for some deliciousness: we each got a cheeseburger (hers plain, mine with everything) and cheese fries. The food was good - nice crispy burger edges, soft buns, fries that aren't too salty, and liquid cheese of a hue probably not found in nature. Sadly some of my lettuce was wilty (could have been from burger heat) and my cheese was only partially melted (obviously NOT from burger heat). There were employees bussing tables (empty tables all looked clean, too) and one kindly took our big plastic tray so we could have more room to eat. This good ol' kind of familiarness makes me miss Rolling Meadows. read more