My teenager has phased out of asking me to eat here often, but I went through the drive thru to purchase a Diet Dr. Pepper to tackle a Monday. I used the mobile app because I can ask for things like light ice. I was greeted warmly through the drive thru (although they did not say their usual catchphrase when our interaction was complete lol), the drink was correct and poured correctly. Pebble ice is my favorite ice so I was a happy camper. I get their bags of ice for holidays, school events, etc. All of the collective times I have been here, the food is delicious, the portions fair, and the staff friendly. The tables and bathrooms are usually clean. read more

As Chic-fil-a goes, this location has done fairly well since its been open. I generally have good experiences here and can't say I have had any specific issues. I won't get into pricing since those are obviously corporate level decisions. It seems sometimes the cleanliness can be hit or miss, though It's never terrible. They always have done a good job getting out meals out in a super reasonable amount of time, even when we are rushed to catch a movie down the street. There may have been a couple of slow times in the drive thru lines, but whatcha gonna do about a dinner rush? Food quality is always great, though the last time I came in for lunch I felt like the fries may have been a little too salty. The praise for the chicken is on point! It blows away most other fast food chicken with fresh flavors and juiciness. CFA nuggets are always a banger. Whilst I do feel that CFA is overhyped, it is great food and great vibes. Can't hate on that. read more

Chick-fil-A - Chick-fil-A Nuggets Chick-fil-A Waffle Potato Fries - Fast Food Near Me - Mount Prospect, Illinois

This place is terrible. Last night went to get dinner. Ordered two meals. Only got one fry. The employees seemed more interested in the free shakes the manager said they could have. Barely had any fries in the one that we got. Service was slower than i remember at this location, which ia why it has to be a last resort to come to this location. read more

Chick-fil-A - Fast Food Near Me - Mount Prospect, Illinois

Good ole Chick-fil-A! My absolute favorite fast food place. Let's be real, it's no joke the chicken here is good. Juicy, fresh, and unrecognizable as "fast food" chicken. While their chicken sandwiches are delicious, I personally absolutely adore their salads. They hands down have the best salads in the fast good game. Their spicy southwest salad with their creamy salsa dressing is such a game changer and yes, I basically get that 90% of the time at Chick-fil-A. Not to mention their SAUCE - please, I buy their XL bottled sauce from Walmart every few months. This location can get tight since it's a very busy hub in Randhurst (3 mins from AMC theater and by all the stores located in Randhurst). Every time I come here their drive-thru lines are pretty long but go relatively quickly. When dining inside, I usually come across dirty tables. I do see it get cleaned later but not after a little bit of time, even when it's not super busy. This isn't my favorite location but I don't mind going here. Love Chick-fil-A - I will be back! read more

Chick-fil-A - Spicy Southwest Salad - Fast Food Near Me - Mount Prospect, Illinois

See all

06/03/24 - I got my new tires & rims @ Discount Tires. It felt good but I needed to git sum chow so I passed Chick-Fil-A & got me a Chicken Cobb Salad @ Chick-Fil-A w/avocado lime dressing my go to meal. A good healthy meal full of yumminess. I love their salad always good to the last bite read more

Chick-fil-A - Looks good enough to eat - Fast Food Near Me - Mount Prospect, Illinois

See all

Met the new owner, Adam Martin. Seems like a good guy. The place was hopping, with a good energy level. And the food, of course, was excellent. read more

This is a very high quality CFA. The food is consistently good. The service is excellent. Especially at night, it has a younger (high school) clientele. Tonight I tried the free chicken sandwich when the Cubs win at home... and it worked! But you need the mobile app. CFA is a family favorite, but don't forget, it's closed on Sundays. Highly recommended! read more

See all

Awesome place. Love the food. Never had a bad time here. And not very expensive. And they are everywhere so no matter where you are you can enjoy it too. read more

Chick-fil-A - Fast Food Near Me - Mount Prospect, Illinois

See all

Wow, now I know why haven't been to a fast food place lately, I ordered a 8 piece nugget and a small sunjoy, $10.00 WTF, no fries no fork. Just wow. read more

Disorganized. I ordered curbside in the app and there were no spaces. Went to drive thru hoping to pick up my food but the person standing at the drive thru line said he couldn't help and that I'd have to wait in the drive thru line, pull thru, then wait for a spot. What a waste of time. Update: I got a parking spot, plugged in my spot number and waited 15 min. I ultimately went into chick-fil-a and picked up my order, which was cold. Super disappointed in this location and the total lack of good customer service. read more

Service was great ! I ordered at the drive thru and the gentleman was really helpful, very efficient and friendly! Thanks Sergio !! My order was ready on time and just the way I placed it !! Great job everyone! read more

So aggravating every time.  Drive through packed between 2 major streets must wait to get in line & then no way out of line if too long.   They hand bag & run can't alert incorrect.  Cars behind honk but no one returns.   Door Dash faster but they can't check.  CFA should show them what's in bag & check against order.   Got only piece chicken tasting like beer steamed or spoiled, & 2 things didn't order.  Threw out, reordered pimento to try.  Couldn't taste honey, pimento didn't taste like  original jar cheese, nondescript bad.  They've regressed since discontinuing tuna.  No idea what people like there. read more

The service was terrible long line no sauce, no napkins, and no straw for my drink filled with ice when I asked for no ice and fries super cold and sandwich stale. Also spelled and pronounced name terribly wrong and laughed towards me when pronouncing my name. I didn't even wanna eat after being disrespected like that. Worst chick-fil-A ever. read more

These sandwiches are good, spicy and tasty. The waffle fries are hit and miss. I really like that they have friendly employees read more

Chick-fil-A - Spicy chicken Deluxe - Fast Food Near Me - Mount Prospect, Illinois

This location is ah-mazing! I've never had a less than superior experience. And even in quarantine and peak lunch hour going through the drive-through, the employees were prepared, courteous, and extremely efficient. Even in the rain they were well-protected, had a sanitation station, and their tablets on hand to check and facilitate orders. The frontline assembly to optimize the flow of traffic was impressive. True teamwork and great attitudes from all, and food was hot and fresh. tip: Their mobile app was friendly to order from and sped things up in line. read more

So I ordered Chick-fil-A yesterday right and I usually go here and I got food poisoning really bad when ordering their chicken and fries. Never will go here again- trash quality. read more

Fillip was throwing ice at other workers leaving it on the floor where customers wait in line to order and was also using inappropriate language while yelling, even around families with young children. Overall, there was a lot of messing around by their high-school workers and I wasn't happy that they forgot my cookie in my order. I probably wouldn't recommend this restaurant for most, especially those looking to dine in. read more

Worst Chick-fil-A experience of my life. Terrible service with the lady taking my order, then a bad experience with the guy at the drive thru messing up my order. They also took forever and didn't apologize about that or for me having to go back inside to get my correct order. Completely incompetent staff and I won't be back to this location even thought I love Chick-fil-A read more

This has to be the slowest chick fil a I've ever been to. There is no sense of urgency at all for this location. Whether it's drive thru or dining inside, it takes forever to get your food. I like chick fil a but waiting in the drive thru for close to 30 minutes is crazy. read more

I like the chicken sandwich and the sauce it's very good Every one who love chicken should give it a try read more

Ordering from this location is an inconvenience. They consistently missed items in my order (curbside, drive through, or dine in). And for the cherry on top, last dine-in i was here and sat down with a big group, at one of the two large tables they have, i was asked to move my chair every 5min. The chairs from our table were placed in front of the door leading to the kids playground (which is closed). However, the staff is currently using it as a locker room. So staff members were going in and out. After having to move for the 3rd time after we had been there only 10min, I have asked one of the members to let a manager know that it's not convenient and if the staff can not use that room for while (promising we'll eat and leave as soon as we're done). Of course, no change. Staff continued to go to the locker. If there'd been another available large table, we would've moved. read more

I was out early today and hadn't had breakfast. I haven't been to any Chick-fil-a in quite awhile. I decided to check them out, I went through the drive-thru. Noticed they had a hash brown scrambler bowl with bacon. The young lady who helped me was very patient, as I said it's been a couple of years, she was so nice when I drove up to pay and get my meal. When I got back home I was extremely surprised how delicious everything was. I'll definitely be back again. read more

What a strange experience- it wasn't even busy and I went through drive through. They now are trying to do what Portillo's does and have a worker come out and take your order. This kid stops my car short of the menu to start taking my order. Mind you there's no cars in line and from also two lanes. I tell him nicely, can I please see the menu? And I pull up and this kid runs up to the menu and stands in front of it. Just waiting for me to give him my order. I tell him very nicely again that I wanted to see the menu. He doesn't move. Just the strangest experience. And he made it so freaking awkward. Just an awkward kid all around. Part of me thinks he was trying to be a little a-hole about it. I get it that they are trying to do things more efficiently, but general social skills should be required to take orders, no? I've never had an issue with the workers here. Food was whatever. Didn't hit today. read more

spilled my coffee on me, left a spicy biscuit out of my order, and wouldn't answer my phone call about it.

Husband and I weren't too hungry but wanted a little something. We decided to split a 10 piece chicken nugget. They came out very hot and fresh. I'm not sure I've ever had their nuggets, I think I've only ever had the sandwich Very much enjoyed them. There was a bit of sweetness to the breading there must be honey. It was very good and we didn't even use the dipping sauce. There was a decent line for the drive thru but they moved it quickly which was nice! read more

You cannot go wrong with Chick-Fil-A. I mean, I'm from Atlanta!! Chick-Fil-A has the best fast food, IMO. I was so excited when I looked on Yelp and saw that this location is not too far from the hotel. Hubby and I went for breakfast. I'm so used to EVERY Chick-Fil-A in Georgia being extremely packed, especially since we went around 9 am. It was so empty here. I mean good for me, right? The people ahead of us were ordering lunch!! So when it was our turn, I asked about it. They said sure, if we want to, we could order lunch but it'll just take 7-10 minutes. Good enough for us! We ordered lunch during breakfast time. And get this. In IL, the staff is NOT trained to say, "My pleasure" - I thought it was part of Chick-Fil-A's training??? 4/2019 read more

See all

I am truly surprised to see so many poor reviews from this location. Chick fil a is one of few fast food restaurants to me that is consistent with quality and accuracy. I have maybe had twice where fries weren't fresh and that's out of MANY visits. The workers are friendly, and the ordering process is usually pretty timely. Not to mention, Chick has a great rewards app (though they don't seem to give out freebies as much as in the past). The food is tasty and consistent and I have not had issues with orders or receiving sauce I requested, as others mentioned. Considering how many times I've gone here and never had issues, I'm skeptical of the complaints. Overall my favorite fast food restaurant and happy to have this here! read more

This is my favorite fast food place, the fries are so good and so are the chicken sandwiches. The food of course comes out fast and hot, the insides of all locations are always so nice! They are also not too loud, and the people there are always welcoming and nice. read more

We are used to the efficiency and cleanliness of the Schaumburg, IL location. This Mt. Prospect location pales in comparison. - Dirty bathrooms. I approached staff to please clean the bathroom when we were there because it was so dirty. The staff were receptive so I give them that. - Play area is closed. That's part of the fun of Chik-fil-a. The Schaumburg one is open. This one is used for storage. Why? - Dirty dining room. I wiped down our table because it was sticky. All other tables I saw had crumbs on it and/or were most sticky. Floors were dirty as well. - Our food took a long time to prepare. I checked at the counter to make sure they did not give our order to someone else. I understand that almost all businesses are experiencing staff shortage. I am not sure if that is the case with this location. The Schaumburg one functions like a well-oiled machine with what looks like the same amount of staff. The Schaumburg location is Efficient, clean, and has friendly staff. I am not sure if the franchise owner if the Mt Prospect location does not train its staff well to do a good job, or if they cAre at al about the performance of their restaurant. You could tell the difference. I suggest you travel to Schaumburg Chik-fil-a if you are craving the goodness and service of a Chik-fil-a location as outlined by corporate. read more

Parents please triple check your and children's food!!!! My 5 year old daughter found a nice surprise in her Mac and cheese. A large piece of plastic. Thank god she had sense to spit it back out. Waiting to her back from corporate bc the restaurant was not understanding the whatsoever read more

Alice is one in a million. When I asked for a wrap, she kindly explained they were unavailable presently. She then researched my protest that the wraps are on the website. She was not only friendly and informative she left me with the feeling that she truly cared What a gem! read more

All I wanted to do was come on here (Yelp) and write a nice review of a good, Christian, conservative owned company which offers awesome chicken sandwiches. Give it a four star rating and call it a night. The adjectives don't matter much, I just threw those in for good measure. I like Chick-fil-A for offering something different than just fake ground beef. Instead I'm beckoned with a review which took me to the web in search of more information. What exactly is included in the "signature spices"!! --- MSG! No wonder it's so tasty... and about a hundred other ingredients. Aw man, I'm bummed now. Thanks for ruining it Paul C. and the Web's "Food babe". For those unwilling to do the research and stay deafened to the food truths; it's a tasty chicken sandwich, an alternative to what we're forced to eat at drive thru's across Chicagoland. I like the chicken strips and the spicy chicken sandwich. I like their waffle chips once in awhile, although I'll usually upgrade to fresh fruit or fruit and yogurt. For a family of four, if dining in and with assorted sandwich combo's you can expect your table total to max around thirty five dollars with tax. In comparison to any other fast food restaurant Chick-fil-A is of the highest grade. But personally, with this new found knowledge of what's found in their signature spices, I don't think I'll be checking them out as often as before. Which was as often as maybe 3X's a year. read more

Chick-fil-A - Spicy chicken combos. - Fast Food Near Me - Mount Prospect, Illinois

Go to a different one . I got stuck in the line for over 15 minutes after receiving my food and so did the car infront and behind me all because they forgot to give the car that was 3 cars up her drinks. Hire new people. read more

Pretty decently healthy fast-food alternative to whats out there. Just read an article that they will make their chickens antibiotic free by 2019... several years from now, but its a start! This location is fairly new, across from Randhurst and it is very clean. The service is fast and the people are really nice. They have a tiny play area in the back for kids. I usually order the deluxe, just lettuce, tomato, grilled chicken on a wholewheat bun. BATHROOM REVIEW: The bathroom is located near the front. Inside it was super clean, as expected, since this is a new restaurant. Sit or squat? Sit! read more

This place never disappoints! Always great positive customer service and food is always fresh and of course, tastes delicious! Can never go wrong with Chick Fil A! read more

Horrible service!!! A man named Alan at chick-fil-A denied our rights for the freedom of speech. Alan hated us so much that he denied our rights to milkshakes!!!!!! The people infront of us got milkshakes and the people in the place got milkshakes too! We also saw them making milkshakes and when we asked why we didn't get milkshakes too, Alan rolled his eyes and said they were out and then he got red because everyone got their milkshakes but we didn't. Horrible Alan!!!!! We will NEVER GO BACK!!!! read more

When I was ordering my food it only paid half and my card declined after, the worker Rachel was so patient and she decided to use her promo to help me out and her discount, she really made my day! Happy Halloween! read more

I have a question for you Chic-fil-A, is my Spicy Deluxe Sandwich supposed to look like this? I was pressed for time and I was hangry so I ate the questionably looking sandwich anyway. Will I be back to Chic-fil-A? Yes. Hopefully next time the sandwich will look appealing. read more

See all

Not my first time there and not my first time they messed up my order. It will be my last visit. I placed an order through drive through. Got home and both adult meals were wrong. They gave 8 piece chicken instead of a sandwich and a deluxe chicken instead of spicy. The only way I could get a refund is by going back in the restaurant or they would give me a free sandwich. However I had to come back in 2 weeks to redeem. Ridiculous The replacement chicken would expire in 2 weeks. Save your money and your time. Go elsewhere. read more

I always come here but today it's been not so good. Maybe it's the crew they had this morning. Will the shift lead did a okay job of handling the situation. Didn't really feel comfortable in there after complain that my order wasn't right though. Wish EVERYBODY WAS TREATED THE SAME NO MATTER WHAT THEY LOOK LIKE!! read more