I noticed the drink had a weird taste to it but I didn't know what it was until I poured it out after halfway drinking it... it was a penny at the bottom of my tea that they had gave me yesterday! It was my first time going there and I honestly don't know if I want to come back I'm completely disgusted read more

Chick-fil-A - The cup that had a penny at the bottom - Fast Food Near Me - Mount Prospect, Illinois

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I love chick-fil-a and it's remarkably consistent around the country except at this location. I think the change in ownership at this franchised location coincided with the decline in quality/service/experience. Whatever the cause, it is now a very painful experience. The most recent screw up was when a friend with a gluten allergy ordered a gluten free bun that was omitted from the order. My friend complained as this had happened multiple times. And what do they offer him, a free cookie....gluten and all. All my friend asked for was fresh fries to eat with his sandwich since he had to drive back to get bun and they were cold. The answer was they couldn't do that for him. Company policy. read more

1/2022 5* Still great chicken. And still awesome service. Its always a "pleasure" to stop in or drive thru here! 2019 5* They are always super friendly here. Love the professionalism and of course I LOVE the chicken! read more

The place is amazing. The portions of the food and size was great. Staff where very nice and the classic chicken sandwich was good and the potato chips was nice. Staff ensures one is not caught up in long wait times. Simply the best. read more

Let me say the food was good... but the service was SUPERB! They were so nice and complementary by far the BEST people you would ever meet and the BEST service from any food place hands down! very organized in their lines to get people through quickly. They bring your food. It was fresh, hot and delicious. I know I can always go here and get a very good chicken sandwich or nuggets, I love the fries trust me it's amazing. I was left with a happy belly and a full heart. Very clean and pleasant place, bathrooms are VERY clean. I have never had an issue with my orders. Drive thru is fast! read more

This is my favorite Chick-Fil-A! Every time I stop at this location the service is amazing! The employees are informative, helpful and cheerful. Summertime the employees come outside to help take your order so the line moves fast and smooth. Love it! I think it's probably more fun for the employees to step outside as well. My orders have all been correct and delicious so far! I recommend the Cobb salad. Delicious! I also recommend the wrap! Also, delicious! Frozen lemonade "refreshing" Chocolate chip cookies to die for. Ask for it to be microwaved it's even better warmed up! I hope you keep up the good work! Thank you! read more

the food is always fresh and good and the employees always sound polite and helpful. anything crispy chicken you can't go wrong with. i'm irish and feel an ancestral connection to the waffle fries. read more

Overall not bad ate here multiple times at this location the chicken doesn't seem to be as good as before or perhaps it's just me overall 4 stars for good service. Long drive thru is always expected on Saturday since they're closed on sundays read more

The customer service at the chic-fil-a in Mt Prospect, IL on Elmhurst is superb. Hand ls down THE BEST place to go to. I work work at Abt on the delivery trucks. So the energy is needed during the mornings. My partner and I go to eat breakfast there every morning. The manager there is amazing. Always greeting us, asking if we need anything extra. The experience there is always wonderful. We're gonna continue to come and spend our money there. That customer service and experience there goes a long way. We appreciate you. read more

My experience did not leave a good feeling. If you're a Seinfeld show fan, you may appreciate my experience: after waiting in line for 20 minutes, I finally placed the order. Afterwards, the order taker went over my order and it was perfect. A few more minutes passed and I was able to pick up my order and drive home. When I got home, I found that they had duplicated one of the items and omitted one of the items. So, "a la Seinfeld ", Chick-fil-a KNOWS how to take an order, they just DON'T KNOW HOW TO FILL IT!!!! read more

I walked in and it was super busy but they were doing very well and all of them were super polite. My order was places by Alex and he was super sweet and enthusiastic it made my day! Very well done chic fil a! read more

This was my first visit to Chick-fil-A. I was very impressed with the customer service here! I cannot say enough everyone was SO friendly! They are a bunch of kids that were either trained really well or brought up by their parents really well. They gave eye contact, thanked us for coming in, checked in on us, etc. The restaurant is new so it's very clean and well maintained. The food was good too! I'm a sweet tea type of girl was I was THRILLED to see that they offered it as a drink option. read more

Unbelievably fast. Unbelievably delicious. Unbelievably dangerous parking lot. Whoever designed the parking lot ought to consider a different line of work, pronto. But back to the important stuff...the food, and the service. Delicious and fast, in that order. After placing my order at the drive thru speaker...two deluxe sandwiches and a four piece order of tenders, I drove up to the window. I handed the nice cashier my money, and she handed me my change AND my order! Wow! That was fast! So fast they could have run along side my car and completed the transaction without me stopping...that FAST! Food's delicious. Service is fast and friendly. Do something with the parking lot. I may go back again later today...that's how good it is! read more

I had a 4 piece meal of chicken strips. I have to confess, best chicken strips I have had in my life. They were huge, and as you would expect when you use real chicken pieces, all different lengths. The breading was very good and almost no grease on the container they came in. I think I may like them better than the classic sandwich which is what I typically order when I visit. read more

Did not receive my whole order and asked for a refund and restaurant is to far to go back for refund. The operator at this store refuses to give anyone a refund unless they come back to the store which I am to far away to do that. So, what this operator is saying is you need to pay even if we do not fulfill your order. So, I am paying chick fil la money for something they did not provide. Buyer beware of the owner of this store because they are stealing your money. Go to a store whose owner has some pride in business procedures. I have written to the better business bureau regarding them taking my money and not returning it for product they didn't supply. read more

Great food but they got bunch young kids working and every time they mess up order,no comments.

Great service Good food quality This is a good location. People are so polite here. Too bad this one isn't near my House. read more

New and overstaffed but I guess that is good for the economy...maybe. This Chick-fil-A like any other is a blessing on the surrounding community. I've never heard any one say a bad thing about it. Upon our arrive our order was taken by a teenager who seemed rushed and confused. After struggling with cups and getting our order she got my SO's name wrong and called her Bambi. Her name is Mandy. Bambi? Really? I just thought that was funny, no point deductions. We were served our food and it was taken away from us by another teenager. This was like a high school lunch room. But the food was good. read more

Chick-fil-A - Fast Food Near Me - Mount Prospect, Illinois

Chick-fil-A is my favorite fast food chain and this is my main restaurant closest to home; I'm glad this is the one. The food is delicious by far the best chicken restaurant chain. The sandwiches are delicious especially with the Chick-fil-A sauce. The restaurant itself is very clean and spacious; perfect for hanging out with friends. The staff are extremely friendly, optimistic, and eager to help. The drive thru while normally long does go by quickly due to the staff coming out and running things faster. Overall great Chick-fil-A. read more

alwaya forgetting something but the food was ight actually nvm i wouldnt know bc they forgot my mac and cheese but atleast the person was nice till they forgot to put down mac and cheese in the order but the frosted dr peppers r bomb read more

Love this chain! So glad they came out to chicago! This location is wonderful. The food is always stellar and the service is amazing. Everyone is super nice and it's just a pleasure to have such great people serve you at a QSR! Now the food... The fries are one of my favorites anywhere. The chicken is always cooked perfect and tastes healthy & lean. Their shakes are fantastic also! Over the summer they had a Peach shake that's too die for! TaSty go-to for lunch or dinner on the quick! read more

Chick-fil-A - Now that's a Sammy! - Fast Food Near Me - Mount Prospect, Illinois

this location in particular messes up my order. it is very frustrating. food is good but the last two times i have gone they have messed up my order and i don't find out until i make it home. read more

The absolute attention they pay to give you a clean friendly and high quality food experience. It almost doesn't matter where you are if it's chick fil a the quality is there and the customer service is impeccable. This one in particular is the very best. It is my favorite fast food place! read more

The consistency of the food is great as always, though when I arrived for the curbside pick up, it took about 10 minutes before I got my food after checking in via the Chick fil A mobile app. So much for the quick curbside pick up feature. Next time I'll go through the drive thru or go inside. Otherwise, the spicy chicken sandwich is as delicious as ever, fries were lukewarm but still tasty. Drinks are good as usual - can't really screw that up. Still haven't gone inside so I can't comment on the interior conditions and service quality. Upgraded from 2 stars to 3 stars for slightly better service and curbside pickup parking spaces being available. read more

Chic-fil-a is good.. Don't get me wrong, but this particular place is quite the opposite. Recently moved into the area, and was happy to see one not far from me. Upon going in, it was packed, but we got our order in a timely manner. Everything was fine, up until i picked up my sandwich. Underneath was a nickle-sized bug. I call over a worker, and asked for manager. Went through the whole yadda yadda, and ended up getting a chance to come back and get a meal on them. Cool, i thought, so they took my name down, and that was that. 1 month later..(yeah, i got a bug, anyone would be hesitant to come back immediately) i come back with my wife, and ask them about my meal, and gave them my name. They tell me that my name is not on the listing. I told them i was here, and got a bug in my meal, and yadda yadda. They said, sorry we can't help you with that. Our policy states that the names expire after a month. Seriously? Yeah, because of this.. won't be coming back ANY time soon. Or ever as far as I'm concerned. Just wanted my meal with no bug is all.... read more

This was my first time in a Chick fil A and wow, the customer service is excellent! Daemon was so very nice that honestly I don't even care about whether or not it will be my favorite meal ever, he was so kind I'll definitely return for the pleasant experience. Everyone seemed so cheery too, which is such a turn from the usual surly fast food workers. It must be a nice place to work! I should also add the dining area was very very clean despite it being lunch time and the condiment bar was fully stocked. It's a very nice fast food experience and their work doesn't go unnoticed! read more

As with all Chick-Fil-A's that I have visited, the people are pleasant, The food is good and the cost is reasonable. The food is always fresh. The restaurant is kept clean. The service was great as well, very friendly with full filling smiles. Definitely coming back. read more

My first time ever in a Chick-fil-A and I finally understand the hype. The staff at this location are so on point. Five-star service all the way. Be patient. It's not hard to see these people work so hard every day. Best chicken sandwich ever. The chicken sandwich was tasty and freshly made. and especially the fries are hot and good too. No matter what chick- fil- a you got too the service and food quality is always unmatched and even if they mess up something on your order you will not fall short on being recompensed. It was top notch customer service has. Would highly recommend this fast food. read more

After all of the raves of how good this chain is, I had to try it now that I'm relegated to suburban life. Most everything is fried, butI tried the grilled chicken sandwich. Considering this chain prides itself on chicken, I was disgusted to find out the 'grilled' chicken is a processed slab of mystery chicken. Think 'chicken McNugget' filling from McDonald's. Even McDonald's has a real piece of chicken on their grilled offering(s). I checked the ingredients online (after the gross sandwich was consumed) and the list for the grilled chicken is a mile long with unrecognizable ingredients....nasty. Save your time and go to Portillo's for a grilled sandwich. Otherwise enjoy the fried paradise. read more

JUST FOUND OUT THERE WAS A LOCATION HERE - Whaaaaaaat! #1 original chicken sandwich with extra pickles, waffle fries, lemon-up (lemonade + 7up) - chick fil a sauce is my usual order. Last week I didn't get a drink but 2 sandwiches and 1 small fry which amounted to a little over $8. There are a lot of other options: nuggets, grilled chicken, sandwich wraps, salads, etc. but I don't eat fast food often so crave the same thing every time. It was rather busy for a weekday and I ordered to go. Service was good - not as chipper/engaging as River North location. The food took a while which may have seemed longer because I was hungry but if it is because they are freshly preparing things then I am ok with that too. As I was waiting a family of 5 stared intensely at the menu stating it was their first time. I secretly wanted to say - you've been missing out / enjoy! Warm fuzzy feelings after eating Chick Fil A read more

Though we would stop in for a chicken sandwitch. I spent $19.90 on the worst 2 chickens sandwitches and coffees.The sandwitches were full of grease and the coffees was so bitter. Must have been from morning. When I complainted about it ,the kids behind the counters just said so sorry. Never saw a manager appear. We threw the sandwitches in the garbage with the coffees. No amount of cream could help these terrible coffees. Never will ever go back to that place again. Though others would like to know before they throw their $19.90 in the garbage. read more

I went here after Barf Barf Grill (Naf Naf) was such a disappointment, and I'm sure glad I did! Excellent chicken sandwich, as always, and VERY fast through the drive thru! I love how nice everyone is and how clean they keep the dining area (for the times I am able to dine inside). Having mints is an excellent touch. They really think about all of your needs! I got into a car accident once in their parking lot (which wasn't my fault... you can call Progressive and Flo will tell you that I was a good boy), but in all sincerity, the layout of the parking lot is a bit odd, and does attract some problematic scenarios. So just be careful and refrain from putting mayonaise on your sandwich until you are out of the lot. The chicken tenders are really good, nice and chewy, not crispy and dried out like you'd find at just about any hotdog/gyro/burger/chicago eatery joint. I'm glad you enjoyed reading my review. It has certainly been "My Pleasure"! read more

Freddie, the order taker on drive thru who refused to wear mask even when I offered him a disposable mask I have. He didnt have mask and he denied to wear them and says "JESUS" and walked away. The lady from the other lane help me take order with her mask on. Many drivers didnt wear mask. Order takers are very close to people when they take from outside. Its dangerous place unless everyone wears a mask inside or outside. read more

This is always a popular choice for a lunch spot. Can't go wrong with their chicken. Cooked perfectly and tastes great. Their staff are incredibly friendly and always come by to refill your drinks. I was really impressed, their customer service should really be commended. I'd come here anytime. It appears that the only bad reviews come from ignorant people who don't agree with the founder's religious views or because of the over-politeness of the staff. In other words, there are no actual negative aspects to this Chick-fil-a location. read more

I love Chick-fil-a! The chicken is so juicy, so flavorful, perfectly seasoned, crispy - served simply; on a buttery bun with crunchy pickles. What more can you ask for...besides delicious fresh squeezed lemonade of course. Unfortunately, Chick-fil-a decided to add a dash of politics to their recipe. That is the only...the ONLY reason why I would rate 4 stars instead of 5. Despite this, the Christian ideals pushed by the chain definitely makes for a great service experience: the employees are so nice and they really care about children. McDonald's needs to follow this example, especially with their recent decrease in customer service ratings. read more

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Ordered 4 Cobb salads with avocado lime dressing. When I got home I only received two avocado lime dressings. My order was $74.00 order and they forget the dressing for the salads. I called and spoke to Annalise the manager and she couldn't give me a refund or any free offers and she only accused me of lying. She asked her baggers and they said they put four dressings in the bag. Like why would I be lying. This is the worst $74.00 I ever spent. I will never go to chick-fil-a again. The salad tasted so plain. read more

So usually I love this location and the customer service. However, I think it's pretty unfair when you wait in the drive thru line for 10 minutes for breakfast and they tell you they won't serve it 30 seconds after 10:30. Kind of ridiculous that's how they have it set up. read more

Went to Chic-fil-a today to try it again for the first time since we all found out the owners are heavily involved in funding the anti-choice campaign in America. (Big mistake, IMO, since that's why I stopped eating there) Anyway, food was okay, but I asked for ketchup, mustard, and pepper at the counter. They put a handful of each in my order with a smile. I sat down, ate, and on my way out I brought the several unused packets of ketchup, mustard, etc. back to the counter so it wouldn't go to waste. "Here at Chic fil A we have strict policy of not accepting any condiments back across the counter." "But these are all sealed packages, and you just handed them to me, and I didn't ask for enough to choke a cow." "Sorry, that's our policy." And they threw it all straight into the garbage! Really?!?! Your policy is to pump our overloaded landfills with unused condiments that you stuff into people's orders by the handfull? Guess what? My policy is not to patronize businesses with their heads so far up their butts they can't see the light of day. read more

Service and great tasting food. Very clean restaurant with a friendly staff. This is why I enjoy chick-fil-a and this store did not disappoint. read more

This was my first time going to Chick and it was amazing! For being a fast food chain, it is REALLY clean (yes, this includes the restroom as well). I ordered the #3 spicy chicken sandwich and a small order of fries (don't worry, I got the Chick-fil-A sauce too!). The service was fantastic, quick, and friendly. One of the things I like best is that the sandwich isn't overly greasy like most fast food chicken sandwiches. After eating it, you don't feel completely self-conscious because of the fattening meal you just devoured (like I feel at McDonald's). The ingredients are fresh and the Chick-EN is of great quality, you can tell with every bite that it is indeed white meat chicken and not some "chemical chicken concoction patty". I originally wanted the grilled chicken sandwich but they were out of grilled chicken at the time. I didn't have too much of a problem with them being out of the grilled chicken temporarily because it wasn't made yet. This let me know that they in fact use real chicken and not some out of the plastic bag chicken breast. Can't beat getting fresh (real) food that won't empty your wallet. I highly recommend this fast food restaurant! read more

Chick-fil-A - #3 spicy chicken heaven sandwich with golden waffle fries! - Fast Food Near Me - Mount Prospect, Illinois