Be careful when ordering burgers I asked for well done they gave me Raw meat manager was concerned more with a receipt than the concern of selling raw meat. I had proof of purchase on my bank statement. And pictures on my phone She was more worried about the corporate than the customer read more

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Leave it to a gas station to have the best burgers around. Great team behind the counter.

we just order from this place a grilled chicken sandwich, not only the portions are very very small; I paid a full price of a chicken sandwich and got a very tinny piece of chicken best, like a 5th portion on it. it was hard, undercooked and when I called, they said they changed their policy and now they dont cook the chicken well???? whatever she said didn't make any sense to me. I wouldnt recommended this place and if i could upload a picture of the "chicken breast" i would so that you could judge for yourself. read more

Once again, never know which way it's gonna go when you eat at a gas station. But the Urban Counter is doing it right. Burgers are 8oz patties, great quality and lots of options. My co-worker had a Chicago Dog, and loved it, I had the BBQ burger - 2 patties - had to take on off to take a bite. Great flavor, & service. read more

Urban Counter - Burgers Near Me - Palatine, Illinois

NO WAY... I ordered a sandwich and I asked if they had pickles and the manager said yes. I thanked her and then I saw I had to pay $1 which she added and did not tell me, for two of the smallest and skinniest pickles. The food was crap and the service from the employees seem like they are very unhappy and not friendly. Also why do they wear gloves when they are touching everything not clean like doors and grabbing stuff from the back and then not changing gloves before touch our food. BIG THUMBS DOWN read more

Urban Counter - Urban Counter Sign - Burgers Near Me - Palatine, Illinois

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Not sure why I haven't been here before, driven by many times, and am now sad this hasn't been one of my regular burger stops. These oversized hand-pattied burgers are started on the char-grill and finished with a light smash on the flat top. Cooked to order. Cooked to your specifications. I went with the bacon/cheese, which is also topped with jalapenos, bbq sauce and thick onion rings. The toasted brioche bun is bakery soft, but still substantial enough to comfortably hold the heft of the sandwich. The meat on it's own has a superb beef taste, and I watched the cooks diligently checking the temps of the patty to make sure it came up to standards. The fries? Superb. Fresh cut, fried until crispy, properly seasoned. I get so bummed going to a restaurant that uses extruded fries, that mashed potato slurry in the shape of a fry doused with secret seasoning. I know they're inexpensive for the operator and fry fast, but come on! These babies taste like potatoes! Have the texture of potatoes! Because they are potatoes! I WILL be back, and I am eager to try other menu items, including their breakfasts! The restaurant is on Alqonquin Road/62, just across Roselle from Harper College. Attached to the BP gas station. Go. Enjoy. read more

Urban Counter - Grilling burgers! - Burgers Near Me - Palatine, Illinois

Sitting outside for lunch in December? Heck yeah! These are 6+ napkin burgers, not even kidding! The cheeseburgers we ate were so juicy, tender and thick. I just wish I would have ordered mine medium though because the medium rare was a little too much on the rare side for me. The burger style reminded me of Wise Guys or Meatheads, but juicier. The French fries were hot and crispy natural cut fries and salted just right. The burgers are on very soft and fresh buns too, like a brioche roll. It's a Convenient stop because it is connected to a gas station and convenient store and on the corner of Algonquin and Roselle roads. Easy in and out of the parking. The place looks clean and spacious inside and they were fairly busy around lunch time on a Monday. We ate outside at a table on the patio. I appreciated the digital soda pop machine was well stocked too. I've seen these machines at other restaurants but they always seem to be out of order or have limited drinks available. Very friendly staff here and fast service. read more

Urban Counter - Burgers Near Me - Palatine, Illinois

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I went here for the first time thanks to Yelp and I ordered the bacon and cheddar burger (without the bbq sauce and jalapeños). The burger was very good, A large portion and reasonably priced but overcooked (I would order medium rare next time I usually do instead of medium). The fries were fresh and delicious. The mushroom burger was good as well. The ambiance is nice and well maintained but is inside the gas station and near a very busy corner of Algonquin and Roselle Road. The cashier was attentive and I liked the music. I give this place 3.5 stars. read more

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You wouldn't think of a great burger joint being in a gas station, but it's a great high-profile location if you think of it, where else to go when you need to refuel? At the corner of Roselle and Algonquin, the Urban Counter sits at the end of a bp gas station Pride convenience store, it's an open format with plenty of seating for up to say 50 folks in tables, bar counter and booth seating. It was kind of busy during the lunch rush, and I think people in the area already know about the secret burger place known as urban counter. (I wonder if they have a secret menu...) The format is quite simple, griddle burgers done to order. I had the bacon burger which was completely loaded with BBQ sauce cheddar and jalapeno spread. It's exactly what I look for when I want a burger, savory and messy - AND HUGE!. The tots were better than the fries as they had good crunch. And you have your choice of fountain drink as well with the coke Freestyle machine (within the usual convenience store side of the restaurant). I saw another customer order chicken tenders, the pieces looked huge and delicious! But I have no idea how that guy was able to finish a huge burger and the tenders. I think the value is great. Think of this...a made to order, thick half lb burger, with great combinations, toasted brioche bun, thick thick cut bacon, BBQ sauce, onion ring. Urban Counter has made it a destination for me for burgers. It does take time for the food to cook since the patty is so huge and the toppings are complex. The value can't be beat with a burger, tots, and drink for under $10!. read more

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Thank you, Yelp, for bringing this to the forefront. Had no idea this great burger joint was at this intersection. I really love their Glazed Burger! Oozing with cheese and Korean bbq sauce. Plus one: mushroom burger. Yum! We will both return. Take your 20oz cup to the Coca-Cola freestyle machine and full up with your flavor choice. I chose one of the three Holiday flavors. Their fries stay hot the entire time you are eating your lunch. That's nice! Customers sitting around us are ordering their shakes. I'm stuffed but will come back and try a milkshake. Yes it's inside a gas station. But who knew such a fine burger joint could be hiding inside? Now you know. read more

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I had the Chicago dogs and was pleasantly surprised that they were very good. The only thing that keeps this from being 5 stars is the fountain drinks all were watered down to the point that they tasted bad. read more

Horrible service and they over charge. I paid on the kiosk and they said kiosk forgot to charge me items on my receipt. Food wasn't great overall not a great experience. Last time eating here read more

Urban Counter - They charged me another $2.50 for fries - Burgers Near Me - Palatine, Illinois

Great spot if you're craving a burger and fries! This location is actually connected to the gas station so there is limited seating. Didn't know this place was here but the burgers are made fresh right in front of you! read more

Urban Counter - Burgers Near Me - Palatine, Illinois

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Wow, the burgers are amazing! It's juicy and thick! Better value than other burger chains that I've been to! They made your burger when you order so it's really fresh. Had perfect saltiness and very juicy! I definitely would go back and order other burgers and the prices is right! I had the bacon burger and cooked medium rare! It was cooked to perfection! read more

Urban Counter - Bacon Burger - Burgers Near Me - Palatine, Illinois

I recently discovered Urban Counter, in the BP Gas Station at Roselle and Algonquin, across from Harper College. I have now had 3 great sandwich, burger meals here. Awesome shakes. Clean, super friendly, nice place. Plenty of parking. read more

Urban Counter - Burgers Near Me - Palatine, Illinois

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What an interesting concept for a burger, right inside a gas station. They do this in the south with like bbq joints but rarely do I see this up here. We came just before lunch time and ordered burger, tater tots and a drink. The burgers are made to order so it took awhile as there were a few orders ahead of us. Overall a huge patty, I want to say half a pound. Not much for seasoning in it though. The brioche bun was nice especially for a gas station burger place. Solid burger and size especially for the price too. read more

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This was my first time coming back here after the Elite Experience, and I decided to up my game. Instead of the black bean burger, I opted for the house-made turkey burger, and it did NOT disappoint. Like a symphony, everything this burger had in it worked in perfect concert in my mouth. Hot, juicy, with the right amount of spice, and just enough sauciness to dribble out on your hand. It wasn't just a boring bland turkey burger, it was a burger to remember, and remember fondly. When I stopped by, they were not open for dining - and multiple signs were posted to inform everyone of this. That said, this gas station is like what you get when you cross a college student union with a hotel's breakfast café and a minor league baseball team's concessions area. Not only was there a place to sit and wait for my order (perfection does take ten minutes or so), but aside from the typical gas station aisles of nuts, chips, and candy, or the walls of drinks (and beer cave), this place has a Coke Freestyle, a coffee station, a froyo machine, a slurpee machine, an OATMEAL machine, fresh fruit, baked goods, and so much more for the grab n' go type shopper. As stated, I was not planning on being a grab n' goer, but with their facilities closed, I took my turkey on the road. You know those scenes in movies, where the characters are looking around in Grandma's attic, or rifling through their dead mentor's desk, and they find a box or a case or whatever that makes them pause and open it? And then - WOW - it's a baseball signed by Babe Ruth's mom, or it's an unrecorded deed to the family's house altering the chain of title (!), and it's in perfect condition and everything is great?! That's what it was like opening the clamshell container to get to my burger. Never before has a burger looked so much like "picture-of-a-burger.jpg," but this one unequivocally DID. I was stunned, but knew I was risking enough just eating it while driving, and there was no way I'd be able to capture a photo of its majesty. Next time, turkey burger. Next time. read more

Going to upgrade to 4 stars. Tried this place a 2nd time. Ordered breakfast for 4 people. 3 croissant sandwiches and one burrito. Also ordered some tots and fries. I live close by, and, food was delivered hot. Everything was good. Wife wasn't a huge fan of her turkey sausage. I thought their normal sausage was good; although, a little bland. I added some Starbucks sriracha sauce, and, very good. I like that it is real food, at least more real than big chain fast food places. I'm sure we'll try more of their offerings in time. read more

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Went here for the first time and was very happy with the service and food. They have a good veriaty of food. We got turkey sandwich and the Ruben. They both could have had more meat but the taste of the sandwiches were great. We also got cheese fries and was happily surprised to find out the cheese sauce was jalapeno cheese. We will be back. read more

Urban Counter - Ruben sandwich. - Burgers Near Me - Palatine, Illinois

came in for lunch w my fiancé and ordered a burger w tater tots and a kids grilled cheese. the burger was juicy and flavorful and the tots were crispy. the grilled cheese was what you expect really. the service was fast. will be going again to try the salads read more

This is our new go to place for burgers moving forward. This place doesn't disappoint! Firstly it's inside the new bp gas station on the corner. Ok, Don't get squeamish about this - it's worth trying as you'll be coming back for sure! There is plenty of parking. The inside is kept very clean and booths and tables are comfortable to dine in. You don't even feel like your inside a gas station. This restaurant is off to the the right side and doesn't really come in contact with the gas station staff or store. The staff is super friendly and helpful in answering questions. We ordered the classic burgers so we could judge against the local competitors. The burgers are freshly made of ground steak to order and weigh in at a hearty 1/2 pound! You can order rare, medium, well variations etc... The seasoning and grilling was beautifully and perfectly done. The cheese was very good quality and melted like butter on the burgers. We loved the warmed fluffy brioche buns that complimented the burger. This is the BEST burger in the burbs hands down! You get a handsome amount of crisp hot fries in the regular size. They have the red Coke machine whereby you can mix over 100+ varieties of pop to your own personalization. We also tried the vanilla shake made with nice premium ice cream. Very thick, rich and creamy. I would have never have gone here let alone notice it if it weren't for Yelp. We loved it and will be back read more

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We phoned at 2:20 to see if they were open on a Sunday. We pulled up at 2:30. They told us they don't cook burgers this close to closing time. They close at 3:00. Obviously we can't eat here because of Covid. How long exactly does it take to cook a burger? Edited to add: got our order home. Ordered fries, rueben, and the turkey club. Fries were not in the bag. Rueben had almost no meat. Club was barely toasted, was missing cheese and avocado. Will not return. read more

Urban Counter - Turkey club - Burgers Near Me - Palatine, Illinois

Normally wouldn't get a turkey burger but was kind of burgered out so turkey burger said made in house so tried it. It was very good. Onion rings were really good. I'd go back. read more

Ordered three sandwiches and three sides. Turkey burger, southern chicken, and southwest chicken salad in a wrap, onion rings, and tots. The food was excellent!!!! Fresh off the grill everything and full of flavor and hot. all the food took less than 10min to prepare and the service was spot on. Very friendly and courteous staff. Ordered our food over the phone at 12:10pm on a Thursday and they were able to do all of this during busy lunch time. Great Place! read more

I used to be a regular customer here, but will likely not go back again. The food is very good....regularly have the salads and burgers and all of our family likes the food. The problem is that the service is terrible. The turnover of the staff is large...I rarely see the same faces there for longer than a month. Sometimes the staff is competent, but frequently it's not, leading to long waits for food even when there aren't many other orders ahead of me, and food being prepared incorrectly...making the wrong orders or making the order incorrectly. Today I had the pleasure of waiting a half hour (even though there were only two orders ahead of me), and having them prepare the order incorrectly. Sorry Urban Counter, but you won't see me again. read more

Apparently closing at 3 means if you show up at 2:40 they tell you you to go away because everything is shut off. Guess they don't know how hours of business work. Hard to stay in business that way. While writing this they turned away 2 more parties. It's only now 2:45. Either lazy or stupid. read more

Interested in getting food poising?? Then this is your place. Ate a cheeseburger yesterday afternoon and have been puking since. Needless to say, I won't be back anytime soon. read more

It's at a gas station but food is awesome, had the breakfast coaster sandwich which ham, sausage egg on bagel. They were cooking burgers and they looked A plus. If your in the area and want reasonably price food that tastes great go there. read more

This place is great for a quick meal. Marshall was working today, you could tell he was new but was great and made sure my food was perfect before I left. read more

Just got the worse sandwich of 2021 . Wanted a Bratwurst a sandwich with no mustard and sauerkraut,it took about 5 minutes to input the order but it only took 2 minutes for the sandwich to be ready,wow I thought that was fast ,usually Brats takes 5 to 10 minutes at least ,I was in a hurry ,so I just grab the sandwich and left , so I stop at the next busy intersection, took a bite of the sandwich and it was totally cold they didn't even bother to microwave the brat and just put it in the bun ,guess I suppose to go home and finish the cooking.hope this place hire some real cook instead of teenagers to put food together read more

So glad they are here. This area is baron of lunch options. Inside the BP. Had the chopped salad and added a scoop of Tuna. (Albacore tuna.) deliciousness! Good portion. Kind service. Very clean. Handed out menus at our office. Only downside is the corner of Algonquin and Roselle is crazy busy. I have had breakfast at a different location. Going to try the get back to this one for breakfast before traffic builds. read more