I ordered the Skinny BLTA and added a few extra toppings. It tasted good overall -- I just wish they had put a bit more mayo. I also got the brownie cookie, which was super good, definitely a sugar overload. The inside was clean and pretty busy, and the workers seemed to be trying their best to keep up with everything. read more

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My son told me their Wreck sandwich is amazing. I only eat wheat products once a month and saw this Potbelly at lunchtime. WOW! A wonderful combination of meats and a bit of Swiss cheese. They toast the sandwich to perfection and I may stop in just for the way the bread is delivered. I really should have mentioned the staff was delightful! Friendly, customer and service oriented! read more

It's Potbelly's! However it was an actual clean one with ample seating and they got our orders done quickly and made correctly!!! The sandwiches were well made, great taste, amply filled! read more

Sorry Potbelly, but this location has honestly gone downhill REALLY bad in the past few months. I'm not sure if it's new owners/management or summer employees but wow 3 times in a row now I've gone to this Potbelly and have had issues specifically with mobile orders. The first time I was missing 2 bags of chips, I called to ask for a credit or refund and they refunded no problem. The second time my sandwiches were completely wrong, and when I called to complain I got an attitude from the male manager on duty but ultimately was refunded. The third time I was again missing a bag of chips. I called to ask for yet another refund - the employee on the phone said okay, no refund ever came. I don't understand how this location has gone downhill so much, it used to be excellent, after not receiving my refund the 3rd time the order was wrong I'm just done with this location and figured I'd share my experience with the Yelp community. I never had these issues with the Potbelly in Mount Prospect and the one by my work downtown. Disappointing read more

Awesome service with great food! Can't go wrong with some potbelly. The chicken club sandwich is awesome. I recommend. Not very loud/noisy. Sandwich prepared fast and delicious. I definitely will come back. read more

The sandwiches were good had a couple of TKYs but the floor was dirty it was swept clean but needed a wash badly. Makes you wonder what the food prep area is like. read more

Potbelly - The floor needs to be washed - Fast Food Near Me - Rolling Meadows, Illinois

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Terrible service- ordered the kids meal, as "kids eat free" on weekends. Informed the staff member that we were here specifically for that and ordered a skinny entree to be paid for along with the deal. 3 skinny entrees and 3 kids meals. Upon check out told that the deal does not apply to the skinny entree, only regular entree. So we said okay... can we modify and be charged for the full/regular entree and still get the free kids meal- but was told no modifications could be made. Tell me why when we ask specifically for the kids free deal, why would you not specify what qualifies for this order? If you're not going to be clear about what's advertised, don't advertise. And when you are specifically asked about the deal- answer the question and give us the correct information. No apologies were given, no accommodations, and whomever the "manager" or "lead" was for the the way was exceptionally rude, Not coming back. read more

The service was very good. This was our first time here and we got a free large sandwich by downloading and signing up on the app!!! The cashier was really nice and helped guide us through it. I got the pick & pair for $12 total. 9/10 the chicken pot pie soup I really enjoyed how they added the "crust of the pie" very unique from other places, also thick with good flavor. 8/10 Italian original sandwich -1pt bc of how small it is - 1pt because they're could be more toppings Overall ambiance & experience 8.5 read more

Potbelly - Chicken Pot Pie Soup - Fast Food Near Me - Rolling Meadows, Illinois

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As build-your-own sandwich shops go, Potbelly is one of my favorites. It has a rustic feel that's comfortable and welcoming, and sometimes there's live, acoustic music during lunch. Potbelly meals have more flavor than Subway, more variety than Jimmy John's, and better taste than the toasted sandwiches as Quiznos. (Honestly, I don't care if my sandwich is toasted, but if it's going to be, I like the way Potbelly does it rather than Quiznos.) Besides soups and sandwiches in a variety of sizes and calorie counts, they also have chips, cookies, brownies, and milkshakes. In fact, it's common when ordering your sandwich to be asked if you want one of their milkshakes. I finally decided to do that the last time I visited this place. I really like vanilla milkshakes and I ordered one of theirs to see if it's better than others I've tried. (Right now McDonald's is still my favorite, but I've started a quest to look for another I might like more.) The Potbelly shake tasted like something I could make at home with ice cream and milk. It was good quality stuff, but it didn't have that really strong vanilla taste I get from McDonald's. (It might be that McDonald's puts some strange chemical additive in it that accomplishes that taste, but I don't care. It's all about the flavor.) So if you're looking for a good warm meal and a relaxed place to enjoy it, check out Potbelly. They have enough varieties of salty, sweet and yummy to satisfy most appetites. read more

Potbelly - After being asked countless times through the years, I finally decided to try one of their milkshakes. - Fast Food Near Me - Rolling Meadows, Illinois

This was my first time at this potbelly's and I must say the staff was pleasant the restaurant was clean and Dean the manager was very nice and my milkshake and sandwich were awesome. Thank you guys read more

Only gave it two stars because of the food, my sandwich came out nice and hot, and it was made fresh at that moment, which made it taste delicious. The rest of the stars are missing due to customer service, the employees are lazy, uncoordinated, and act like they don't really care about anything. Surprisingly the place was actually fairly clean too. I'd suggest giving it a try. read more

Potbelly is definitely my favorite sandwich shop. My all time favorite is the wreck sandwich. Also, all their cookies are so soft and delicious- like how do they bake it to be so magical? Idk. I got the family pack delivered yesterday- 4 sandwiches, 4 chips, and 4 cookies for $19.99?! What a deal!! This is supposedly going on until the end of May! Definitely ordering some more! Aside from them getting the toppings wrong for one of my sandwiches, everything was great as usual. The delivery did come 20 minutes earlier than expected, but since we're all stuck at home with this quarantine, no big deal. Stay safe everyone and order the family pack! read more

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I absolutely love potbelly but this location is the worst!!!!!! The employees wearing their headphones not listening to a single thing anyone says. (This has happened multiple times) Ordered a simple sandwich yet they didn't get a single thing that I asked for probably wasn't even for my sandwich because kids don't listen that work there never coming here again! Management needs to fix their employees attitude and attention to their costumers. Don't bother going to this location. read more

This has to be the worst potbelly's I've ever had! I am not happy with my order and I want my full refund! First off, I ordered an Oreo shake, a dozen of mini oatmeal cookies and lays baked chips all through the Ubereats app. I know it was not the drivers fault because the bag was stapled multiple times. So, when I received my order I opened up the package to find no cookies and my Oreo shake looking like this. I had a long day and just wanted a good snack. This is what you have to offer potbelly's in Rolling Meadows?! Who ever is responsible for taking care of my order needs to be let go. read more

Potbelly - Oreo shake very messy, wrapped with aluminum foil... - Fast Food Near Me - Rolling Meadows, Illinois

Girl at the front refused to make me a shake because they were too busy. I never heard of that. F this place!

The last time I came to this location, our sandwiches were not properly cooked all the way through (and gave my boyfriend a near immediate stomachache). The sandwiches were eaten with 10 minutes, and the centers were... cold. The staff was indifferent and rude, and it was... disheartening. I felt as if my mere presence in the store was a bother and inconvenience. I'd had such great experiences at this location, I'm highly disappointed. read more

Potbelly's is a great lunch spot on work days. Apparently I'm not the only one who thinks this as it gets HECKA busy on work days at noon. The bad thing about coming at noon on a weekday is the line can literally get out the door, nutso. But the good thing, and it's quite a good thing, is they sometimes have music! A man and his guitar playing acoustic music? I could fall over in swooniness right now!!! Sooo....sometimes I come to beat the rush around 11...but...that music! It's worth the wait I would say for a chill and somewhat eventful lunch. I usually go for a Skinny Sandwich, either the Mushroom Melt or the Hammie (Ham & Cheese). Both of which are very good and low in calories so they don't make me feel so bad about ordering a chocolate shake with it! Yep, I'm one of those people...Give me the most fattening thing on the menu and a diet coke please! Every calorie counts right? :D Their chocolate shakes are just fantastic...so thick the way I like them. I just can't pass it up! Some of the employees are super amazing like one I had today working the register, super friendly. Some are too busy chatting to get your order straight, but such is the way of quick places. I'll be back many times I'm sure and one of these days I'll skip the chocolate shake so I can get a smoothie with my friend next door at Jamba Juice! read more

Potbelly - Mushroom Melt Skinnie & Chocolate Shake - Fast Food Near Me - Rolling Meadows, Illinois

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I come to eat at Potbelly's once in awhile and I'm always pleased with their food and customer service... Food: Chicken Salad Salad --I love this salad....the chicken is soft and tastes different than any other chicken salads I've had...everything in this salad with the house dressing tastes great!! you should try it...:) Sandwiches -- I've tried them in the past.. and they all tastes good. YUM. Portion: Salad/Sandwich--they give you a lot so you can eat it in one sitting (and be content) or in two sittings (if you don't eat a lot).. Atmosphere: great to go with friends and family (kid friendly)...it's like Chiptole, but with sandwiches instead of burritos... :) Customer Service: the staff are typically friendly.. Costs: reasonable --under $10 or more than $10 if you order drinks & chips.. Parking: during busy hours, it might be harder to find parking.. Location: it's near Caribou Coffee and Jamba Juice so it's convenient if you want coffee/tea or smoothies after your meal... you can just walk on over.. read more

Potbelly - Chicken salad salad with potbelly vinaigrette - Fast Food Near Me - Rolling Meadows, Illinois

I asked for a pizza sub with no meat and no veggies, Ended up with Lettuce tomatos and a pound of meat took me 5 minutes to get all of the stuff i didn't order i would never order from here again and they also asked me many times "no veggies?" "no meat" but still got it wrong 0/10 wouldn't recommend read more

Potbelly - "Pizza Melt" with stuff i never asked for - Fast Food Near Me - Rolling Meadows, Illinois

This is NOT anything like Subway...;) I'm not hating Subway but this place is better in my opinion. It has that old school deli feel with a good selection. I ordered the Hammie with some good ol fixing. It was tasty and not too small. This location is in a good spot with many corporate offices near by; but the parking lot is not very big. Either way I have never had a problem getting a spot. Coming from NYC I had never heard of this place and I was always driving past them. For all my NYC peeps the closest comparison would be Hale and Hearty. read more

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Love this sandwich shop!! So many great healthy choices on the menu. You can choose from their Faves list which are some of the popular ones. My favorite is the mediterranean it's packed with veggies and you can add chicken for that added protein. The sandwiches come in the original which is about a 6in roll, the Flat which is a lower carb choice, and the Big for those that are really hungry. They also have other options on the menu the Classic sandwiches, the Skinny's for those watching their calorie intake and the Skinny Pair which includes a soup with your sandwich. I have had the Skinny sandwiches they are delicious. Another option is their salads which I have yet to try but I will do that soon. If the sandwiches on the menu don't tickle your fancy you can always build your own. This location has a lot of seating and the staff is super friendly and accommodating. They only thing is the parking lot is really small and is used for three other business as well in the plaza. But it is a convenient location as it is next to stores so if your looking for a quick bite after shopping this is the place. read more

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Really dislike the manager's attitude everytime I come there. His tone is hella aggressive and rude. Stingy when I ask for extra items such another pack of crackers. WORK on your CUSTOMER SERVICE SKILL‼‼‼ guy. U know who u are. The rest of the staff is great. It's just him. read more

I ordered the dinner deal for my family, it says that it serves four but easily could be 6 or even seven. The quality was very good and the prize amazing. You have the option to choose between all their products and you can customize them as you want. I will order from them again in the near future for sure. Everything was perfect. The salad was missing a little bit of dressing but still was delicious. I ordered from the restaurant at 102 W Rand Road, Mount Prospect, IL 60056. read more

Are you like me and talk to you sandwich before you take a big bite out of it??? I either take on Mick Myers role "Fat Bastard" and say "get in my belly" or I pretend that I'm Jaws (mostly because of the score) and the sandwich is like the original "Fly" stuck in the spiderweb saying "help me, help me". I know strange... why wouldn't I just be the spider... well it's because you have to have some sort of fitting music in the background. I love sandwiches and I love Potbelly sandwiches!! This was the Potbelly over by my old apartment way back when, they also had the best entertainment out of all the places. If you don't know a guy or gal comes in with a guitar and plays while you eat your lunch, very cool. read more

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I've been trying to be a loyal Customer to Potbelly but we are not a match. I order online all the time to skip the line but I still have to wait for the food. Also I will rather spend my money somewhere else than on sandwiches with one slice of ham. This is ridiculous. The money you spent on making one sandwich and the price I end up spending buying it for, you should be ashamed to even let your customers see that. Not coming back read more

Potbelly - 5$ for bread and tomatoes - Fast Food Near Me - Rolling Meadows, Illinois

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As build-your-own sandwich shops go, Potbelly is a good option for the surrounding area, their decor has a rustic feel that's comfortable and welcoming, the food is great and customer service is super friendly. read more

Potbelly - Fast Food Near Me - Rolling Meadows, Illinois

Nearly all of the sandwiches are tasty. I typically go for the Turkey with Swiss Cheese. I liked it better when they sold cans of soda instead of switching over to bottles. The staff is super friendly and try to strike up a conversation. The drive thru can be a little faster, which is why they are getting 4 stars :) read more

I love Potbelly's more now than before since I don't get the chance to eat here. Sadly, there are no Potbelly's where I currently live-instead I just find that bastard, Jimmy John and his stupid smirk because he gets to charge me for hot peppers. Not Potbelly's though, where you're actively encouraged to get things HOT and they don't judge you for wanting extra hot peppers. The Italian is simply one of the best sandwiches I've had and the Boylan's Ginger Ale makes it even better. Also, this particular Potbelly's has a soda fountain. Free refills! read more

Potbelly - Fast Food Near Me - Rolling Meadows, Illinois

Didn't catch the girls name, but after ordering a chocolate milkshake, I noticed the shake was completely liquid. I apologetically asked for a remake so that it was actually a shake, which the girl agreed to. She then proceeded to angrily make my shake by slamming the blender on the counter, aggressively pumping the chocolate, and then put the shake down on the counter with force while saying "here ya go" and quickly turning around and ignoring my "sorry about that." I don't think it's so much to ask for an actually shake when paying $4 for one. The shake was still thinner than I've had at other locations, but I really didn't feel like dealing with this employee any further. Just kinda disappointed in her delivery for something that wasn't my fault at all. read more

I've come here several times for a quick lunch and it's good. There service could improve as the workers seemed annoyed to be there and the other times, the workers are out talking to their significant others as you're standing there waiting to be helped. It's one of those places that you would occasionally sit down to eat but majority would be a grab-and-go. I have been a fan of Potbelly since my first experience in East Lansing, MI so I'm always going to stop by. P.S. You know those fish bowls that offer you a free lunch for your office if you drop in your business card? I WON!!! Who would have thunk?? read more

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The manager at this location is rude and unprofessional. He is the older Caucasian male. EVERYTIME I go there he has an attitude, is condescending, and rushes you while your putting in your order and this time he gave me completely stale bread. I know this was done on purpose because I never had an issue with this location or the people until he showed up there. I had to throw away my lunch. PLEASE GET RID OF HIM...he will keep people away read more

The things I would do to have Potbelly on the West Coast...... ANYWAY, this is your resident born+raised Chicagoan who moved away from Potbelly, speaking. Sad puppy. I love Potbelly. Love. Their sandwiches are unbelievably good. I am one of those stingy sandwich lovers who balks at the idea of PAYING someone to make me a sammich. [My thoughts usually go something like, "I can make it MYSELF for xyz amount. Blah blah blah..." and I never actually buy a sandwich out in the wild.] So, the fact that I pay - and happily so - Potbelly to make me a bread-wrapped creation speaks volumes. It is a gift from the gods to my tastebuds. That crispy toasted bread, those hot peppers, THE PICKLES...yessssss. ----- Dear Potbelly, Go West, young man. Please go West. Sincerely, NZ read more

Super nice Potbellys! I come here often for lunch and usually end up ordering a Mediterranean salad with nonfat vinaigrette, it comes with hummus, feta, tomatoes, and chicken. I'll also order a cup of soup, garden vegetable. I come before the lunch time lunch rush, highly recommend coming in at 11 before it gets crazy busy. On my last trip they forgot to put my soup in my bag I called and let them know, and explained that I was at work and couldnt drive back to pick it up. Potbellys had an employee drive over to my work and give me a bowl of soup with a sugar cookie. I had never had the sugar cookies here before and OMG so perfect! I thought the oatmeal chocolate was my fave, now its a tough decision, both are so good! Thank you Potbelly's for bringing me my soup and the nice touch with the sugar cookie, it as highly appreciated! read more

While I'd prefer to find an uber local sandwich shop, I must confess that I have a penchant for a Potbelly lunch. A Cherry Coke and an Italian sub make my world go 'round. Right 'round. This particular Potbelly is staffed with friendly folks, a wide variety of chips and plenty o' parking. What else could you need?! Cherry Coke. That's what. And that's why I enjoy a fatty-licious meal at Potbelly. And hey, the calorie content is on the sandwich board, so I know what I'm getting myself into... Proceed with caution when driving in and out of the parking lot...with the Starbucks next door, you never know what caffeine deprived maniac is running the wheel next to you. read more

Interesting that this would be my 600th review! but here it goes! This has got to be one of the best sub sandwich shop I've ever been to. I've enjoyed the food for many years and they continue to make a great sandwich, with awesome employees. I hope they can really grow to be on the scale of a subway! I normally get the Turkey with Cheese, Skinny, Low Fat Strawberry Banana Smoothie Excellent every time! read more

There's nothing to tell you about Potbelly that you probably already don't know. But I highly recommend using their oatmeal chocolate chip cookies to eat your feelings - I try to do it on a regular basis. read more

6/2021 First time here in a very long time. Enjoyed the sandwiches and soup. Got the chicken pot pie soup. Was supposed to be creamy. Certainly was not like grandma's style of creamy. But had a creamy color to it. Sandwiches were quite good. And the staff was quite friendly. Enjoyed how the sandwiches were made carefully and cooked quite well. Loved the brown on them. We will come back again. read more

i love you potbelly's please teach me your secret to making your wreck sandwiches. For some reason, i dont think i can make a sandwich that is even close to yours. maybe ill try your wreck salad next time. would that be weird if i got hot peppers with a salad? too bad cause i'm gonna. oh and thank you for making coffee oreo shakes for me. read more

Being that Potbelly is my favorite quick sandwich joint, I decided to visit the Rolling Meadows location (it's close to my office) for lunch a few weeks ago. This, among many other reasons, is why they're fantastic: I ordered a Wreck on wheat, no cheese. When it came out of the oven, it apparently had cheese on it. The awesome dude behind the counter expediting the dressing of sandwiches asked what I ordered and upon telling him, he merely asked if I was lactose intolerant. Why yes, yes I am! Now, it is important to note that most people in the food industry act as though me asking for my meal sans cheese is a chore and a pain in their rear. Not Mr. Super-Cool-Sandwich-Guy. He simply asked what condiments I would like on my sandwich and had it remade. No questions asked and he didn't expect me to "just pick it off" as has been suggested to me many a time at other restaurants. Thank you Mr. Super Cool Sandwich Guy! read more

Cant ever go wrong with a potbelly. Sandwiches are always great and my personal favorite is the meatball big with everything paired with a baked potato soup. Clean, friendly, ample parking, and always great fresh sandwiches. read more