This review is past due. I worked with Adrienne who was very helpful and professional even after I changed my order multiple times. She promptly returned my email and calls. She had great recommendations to help with the layout and listened to my concerns. I redesigned aerial property 10'x10' kitchen with all new cabinets, roll outs in lower cabinets, new stainless steel sink, and stone countertops including instillation all for under $10 grand. I had a few problems with some of the cabinets when they arrived but I had no problems having this resolved. I have paid over $40 grand for kitchen cabinets from a well known cabinet store in Bellevue and had many more problems. The installers were prompt and polite. I had them come back once to realign some drawers. I only gave the 4 stars because you really have to watch the quality of the cabinets yourself (or your contractor) but when I did find a problem it was quickly resolved. read more

Just had my quartz countertops installed it looks amazing the crew of Yessi, Fernando, Kike and Rigoberto where amazing very professional and such an incredible job if you need a crew these are the guys to ask for thank you to all four of them and Prius for employing such great workers read more

This business doesn't even deserve one star! We bought our new bathroom vanity home and took it out of the box to assemble it. The only parts assembled were the hinges on to doors to the face of the vanity. When we opened one of the doors all of the screws fell to the floor! They were all stripped out!. We put everything back in the box, and returned it to Pius. We were told that all sales were "as is". This is a brand new vanity! Buyer beware, stay away from Pius! read more

Came in just to get a quote on some granite and marble slabs, for a kitchen redo. James was extremely helpful in explaining the ordering process and typical availability on said slabs. He also, gave me his personal number to ensure he would be able to quickly answer any questions I have in the future. Thanks, James! read more

We have now ordered both Bathroom and Kitchen cabinets and countertops from Pius. Both times we have been very pleased with the service, idea sharing, and expertise that our sales associate James showed us. He was very helpful and informative about how to layout a kitchen. He even added a few things that I didn't even think of. He listened to our needs and wants and provided us with answers and explanations. The only bummer was that the stone that we wanted was out of stock. Overall I would recommend Pius and ask for James. read more

Bought several slabs of granite and marble. Fast delivery, select your own specific slabs, very professional crew fabricated everything right in our driveway!!! Also worked with their designers - though ended up buying the cabinets elsewhere, maybe we should have stuck with Pius... read more

In a word: Lousy! I ordered my granite two months prior to the start of my master bath remodel, but only received a call on the week of planned installation that they SOLD my granite slab to someone else and were out of stock for the foreseeable future with the type of stone I picked. I had to go back to the showroom to pick another slab from an inferior and limited selection, with other stone styles also being out of stock. They offered no further guidance or help. After I made a new selection, they promised to have the slab cut fast so my project can stay on track. Only those were just words to appease me. They never called me back or answered mine or my project manager's follow-up calls. It took a full week to get the new slab which pushed my project out a full week. When the slab was installed, it looked poorly finished with small scratches and various chips ranging in size from pinhole size to pencil eraser tip sized chips. One chip was so bad it had to be filled later but is still visible and noticeable to the touch. The backsplash was also slightly damaged, which needed to be reordered and installed an additional three days later. The new backsplash was from a different slab so it looks obviously different than the countertop and stands out a lot compared to the countertop. They usually don't answer their phones when you call - give it a try sometime and see if you actually get a human on the phone. Also, it is hard to get any service or quality information in person at their showrooms. There are many other places to get cabinets and counters. Look elsewhere and save yourself lots of aggravation. (cross post from Google Reviews...because they are THAT bad) read more

I feel an ethical obligation to warn people to stay away from Pius. There's a chance you'll get lucky, save a little money by working with them and have everything go smoothly, but more likely than not something will go wrong and you'll be living a nightmare trying to get Pius to make it right. Pius has a policy of requiring that you pay in full for materials and labor before install, and they won't let you pick out your slab until the morning of install. I have family that works in construction, people in my network that have built homes, everyone told me that this was a really bad sign. It is absolutely not standard to do this and completely takes away any incentive for the company to do a good job. When I pushed back on this after picking out a countertop with them and setting up a date for install, I kept getting told that this was their policy and I shouldn't worry since I could leverage 'social media' if anything went wrong. I should have trusted my gut then and gotten out, but really liked the countertop I picked out and just tried to trust that everything would work out. I put 50% down and was going to pay the other 50% the morning of installation (before the work was even started). Fast forward to install day. I showed up in their showroom to be escorted to their warehouse to pick out the slab. I try to pay for the work, and am told I need to wait. I wait 30 minutes before (after asking repeatedly what's going on) I'm told their subcontractors no longer are available to do the work, they can't help me, and all they ca do is refund me. No apology, no attempt to find someone else to do the work, no head's up (I had to go to their store, wait in person and repeatedly bug them just to be told what was going on). If you're in the process of remodeling or building you'll understand why this was a big deal - I had my contractor staying on the job, electrician and plumber scheduled to get everything in place the day after counter install so we could move in. Now everything had to be pushed out, I had to find a new countertop installer on short notice, none of whom would be available for at least a week, all in the middle of a work day. I went back and forth with the manager, who was initially extremely unhelpful, but eventually offered me installation later that week. By that point, I had talked to enough professionals, had had enough personal experience to know that whatever convenience I thought I was getting or money I thought I'd save, it wasn't worth dealing with Pius. Like my contractor said 'if it looks like s****, smellls like s****, it is s****.' There was a lot of other small stuff that happened, errors on Pius's part that I had to pay attention to and correct. Overall, this was by far the worst company I dealt with during my remodel, and maybe the worst company I've ever interacted with. Everyone in the business knows their infamous reputation. Do yourself a favor and stay away. read more

They have ZERO selection and I was there for over 30 minutes and not ONE person asked to help me. Nope. I am going elsewhere!

Fantastic experience with James from start to finish. He took my measurements and created a simple but beautiful kitchen design. The cabinet installation guys were fast and thorough and helped me solve a small spacing issue. The slab installation crew were kind and helpful even the day after Thanksgiving. My kitchen looks wonderful! Thanks for helping me stay under budget but still have a showroom ready kitchen! I would absolutely repeat the experience again! read more

About the worst service you could ever have, make sure you do all your own work and check each entire line item or you will be charged for things you didn't receive, you will travel back and forth the the warehouses half a dozen times! The worst! read more

Great experience. Had a super small corner kitchen that needed a counter top ASAP. Went into the store and met with Whitney. She quickly set me up and we managed to get on the NEXT DAY'S schedule. Great customer service, quality install. Very happy customer. read more

Installation mistakes and delays! Pius is very difficult to work with. The sales person was excellent and that's where it ends. The subcontractors they hired were terribly unprofessional and did not complete the work in the contracted two days. It took three weeks to complete the job. The communication and follow through were horrible at best. Delays and mistakes were made. Although they sent a formal apology, no refund of installation fees were offered or given. We did not receive any extra trim. They installed broken trim or in many cases missed where the trim should have been. After many emails and calls they finally replaced them. Sadly their standards are so poor they could not recognize dents or breaks on their own. read more

I had counter tops installed and have a problem with them. I have left many messages and sent many e mails and have gotten no response. No a very good way to treat their clients. I was referred to them by my contractor and that does not seem to help any read more

I purchased a granite countertop and undermount sink for my bathroom from Pius in August 2010. At the time I chose Pius because of their prices, however, I will come back to them in the future because of their service. In July 2012, a little less than 2 years after the original installation, I had a major problem. A small drinking glass fell into the sink, and it broke a huge hole in it. It was obvious that the sink had either been previously cracked, or was just a manufacturers defect. Sinks just don't break into pieces like that, particularly with such a minor impact from a small drinking glass. I went down to Pius to see what they could/would do. I did not have my original receipt, as it had been given to my contractor when they came out to install it, and he had never given it to me. Frankly, I wasn't expecting much. I had no receipt, and couldn't prove that I had not willfully taken a jackhammer to the sink. I was expecting a fight or argument of some sort. Imagine my delight when they immediately, and without question, scheduled me for a service call. Within 2 days, the very polite workers came out and installed a new sink. No argument, no question, and absolutely no cost at all. I am just delighted that they stood behind their work, and will definitely use them again. Very highly recommended. Thank you Pius! read more

Let's start with customer service , a few words .. Rude , short not friendly what so ever . Cabinet quality ? Not so much ! Made in China , non matching paint , paint drips , fat edges , holidays . The boxes are sloppy cut , gaps dinged up dented faces missing parts . One cabinet I put together was delaminating I had to clamp and re-glue. (I've put together many many cabinets over the years) these are the lowest quality I've ever assembled. I decided to use The designer at the counter a Rude Asian guy was given exact precise measurements from height width , wall to wall ceiling to floor , window to floor to end wall . Every measurement possible to ensure a balanced look. Yeah not so much he didn't pay attention to a end point in the wall , didn't pay attention to center the sink cab to the window . Didn't account for a 24" dishwasher so cab will hang over 3/8" . Horrible experience to say the least . I still need granite and I'll get it elsewhere I'll never buy anything from Pius again .. read more

Pius Kitchen & Bath - Kitchen & Bath Near Me - Seattle, Washington

I'm shocked to see so many 5* reviews. A) The actual cabinets are fine, they look just like what's in the showroom. Good prices, and the items that I received were not damaged. B) The customer service was ok, but they have long wait times to get in front of someone for both designing the kitchen and even longer wait times for picking things up. I had an appointment to pick things up on a Thursday at noon and was there for 4 hours. C) My order was missing several items, like multiple doors and drawers while everything was supposed to be in stock. D) It took 2 months to remedy this and complete the order. E) Did I mention it took 2 months to complete the order?! F) The 'completed' order now has me with two drawers that I need to assemble myself. If I was willing to wait an indeterminate amount of time longer they quite likely would have assembled the drawers, but after this long I'll just do it myself to be done with it. read more

Horrible customer service. We came in asking questions and the girl at the front desk was too busy talking to co-workers instead of helping us. We came up to the front desk about 5 times asking different questions about the kitchens. It was like we were bothering her. We left and would not come back. read more

After I posted my review, Pius contacted me and worked with me to get everything straightened out. I really appreciate it and the new cabinets look stunning. read more

I used Pius three times in the past 5 years, I worked with both Jason and Jamie, who are polite and professional. Pros: -Great prices and selection. -Decent quality cabinets (some lines scratch easier than others. Jason was great at telling me details like this) -Granite installers really know their stuff -They do designs in no time, that look really good and professional -No particle board/MDF in their cabinets Cons: -Slow service in the warehouse (kinda disorganized) plus some language barriers -If the office is busy, it can take them a while to get back to you. The way I do it is to come prepared with my measurements, and plan on some extra time when I pick up my stuff. The price is worth any extra wait. 4 stars out of 5. read more

Decent quality materials, but I've been warned to have somebody else do assembly and instal because they're not awesome. I was pissed however on my 2nd job they first said they'd have my cabinets ready and then last minute told me out of stock. They apologized and promptly refunded, but this was a bit of late breaking stress. read more

I have used Pius twice in the past few years, Most recently I did a full kitchen remodel and purchased cabinets and countertops. They sent out a new installation company for the cabinets. The experice was horrible. The cabinets were mounted incorrectly (no, it was not the grade of the ceiling) and the moulding was crooked and pieced together. To make things worse, one of the installers lifted up my brand new Miele range by the handle and shattered the glass door to the oven. $1500. They tried to tell me is was already cracked. Pius did fire the instalation company but did nothing to cover the new glass door from Miele. I had them come back out and try and fix the crown moulding. The work was so bad i just sent them home. I ended up hiring a contractor to finish the work. $1200. I was promised by Sally, the manager that they would make it right. After a few attempts, I realized that they were not going to keep their word. Good luck getting someone on the phone. I am not a person who writes reviews as this is my first. i just want it know that they really don't care about their customers or quality of work. read more

Unless you are okay with terrible customer service, DO NOT bring your business here! My wife and I were planning on doing some kitchen remodelling, so I decided to check out the SODO district because I've driven by plenty of times and noticed there are a TON of kitchen/construction type businesses all around. We were looking at doing cabinets at first. But if you're going to redo cabinets, it's your chance to do counters; and if you're doing counters, it's your chance to replace the sink....you get the idea. One thing led to another and we ended up remodeling the ENTIRE kitchen. Such a big investment definitely calls for some serious research and planning. (My specialty!) I counted about 8+ kitchen/bath places within a few blocks radius of Pius, and guess what? I VISITED THEM ALL! There's ABC, G&S, KK, 1st Ave, Pius, Panda, JR, and more. My initial thoughts were that Pius was pretty good. As far as the showroom, they've got some decent cabinets on display, as well as a wide variety of granite patterns/selection. As far as the store location goes, they definitely have a huge advantage over the other places because they're right on that busy intersection so they get a ton of exposure. (Although their actual store sign looks pretty bad) When I first walked in, I was greeted by John. He took the time to sit down and give me a quote of the kitchen remodel that I had in mind. I was a bit surprised that he was like a high school aged kid. Anyways, that doesn't bother me as long as they know what they're doing. Getting a quote for a complete kitchen remodel can take these stores up to 2 hours. I'm serious. Just thought I would warn you all. They always tell you it'll take just a little bit, but it always ends up taking forever. I'm not taking any points off for that because it was like that at all the places I visited. Even after they draw it all out they then have to draw it in 3D using their computer software so expect to stay a while. After John was finished, he gave me a business card and went through the quote with me. He even offered me some 30% discount that he said is the "contractor discount"....so not for normal people who just walk in. He actually didn't finish all of the 3D drawing on the computer so he said that he would e-mail that to me later. No problem. After a couple days of waiting, I stopped by Pius again since I was in the neighborhood visiting other kitchen places. John wasn't there so I was then helped by a young girl named Avis. Of course, all the employees had no record of John's file that he made for me, so guess what? We had to start the whole process ALL OVER AGAIN. I sat at the bar stool by the counter for over an hour for Avis to draw the sketches, do the math, and formulate the quote. When I mentioned that John had offered the "contractor discount" they had no idea what I was talking about and did not honor it at all. Another employee was using the computer so Avis said she would draw the 3D visualizations on the computer and e-mail them to me later. No problem. After a few days of inactivity, I decided to call Avis up. She said that she was really busy and didn't have a chance to e-mail me the drawings but that she would do it later that day for me. Almost a week passed with no activity or contact. My wife and I were in the neighborhood looking at another kitchen place and I decided to swing by and see what was going on. The second Avis saw us walking in she started scrambling. I could tell she knew that she forgot to follow-up with her e-mail to me with the quote and drawings. She then came over and did the whole "Did you get my e-mail?" I was like "You did NOT e-mail me". Avis and her coworker started doing math and computer drawings right there on the computer and then finally came up with some more numbers. Here's the crazy part. Of the 3 different times that I'd gone to get quotes. All 3 were different prices, and they even had the cabinet counts wrong! One time they said I had 19 cabinets total, the other time it was 20 cabinets total....do these guys know what they are doing?!? Here's my take on it. If you are running a business and a client comes in and you take 2 HOURS of your time to sketch out a cabinet layout and calculate measurements for them. Why wouldn't you follow-up with them? During this whole time, Pius didn't ONCE call or e-mail me. How much does a kitchen remodel cost on average? I would say that average kitchen remodels can easily go over $10,000.00. Is this not business that you would want?!? It's been like 2 months and I still haven't gotten that follow-up call from Pius....and guess what? MY KITCHEN IS FINISHED! Since Pius clearly didn't want my business (ONE phone call), I decided to go with your competition only a few blocks away! So be warned! If you are okay with bad service, & you don't mind calling every single day to remind them to do simple tasks, then maybe go with Pius. Otherwise, save yourself the headache! read more

First impressions are important. If you are observant, the first thing you notice is a cabinet display that is missing 2 of the front pieces on the drawers. Great...right when you walk in the door. Next, you'll probably notice that the place is dirty. Walk around the corner and try to open a drawer on the next display. It doesn't even open. Look at the way the cupboard doors are aligned. They are all misaligned. Great attention to detail and quality workmanship??? You won't find it here. Go to a counter top display and feel the seams where 2 slabs meet. It will not be smooth because they don't care about the details. Call them and try to leave a message. "Mailbox Full" is the message you will get! Imagine trying to get hold of your salesperson. You can't. They tell you to use e-mail. If you actually get sucked into purchasing from Pius, your installer won't be able to understand you unless you speak fluent Chinese. (He's probably an illegal alien.) Regarding their granite slabs, they have mostly 2 cm thickness which is no good for much of an overhang. Too weak. They only have 2 edges available...bullnose and flat. All the slabs are purchased from around the world and finished in China. They appear to have lacquer as the final finish...instead of the 18 step polishing process that is standard in Italy and elsewhere. You get what you pay for. Their so-called Dakota Mahogany Granite, that is supposed to come from Milllbank, South Dakota, isn't. It's from Brazil and nothing like true Dakota Mahogany Granite...except it's granite. I would give this place minus 5 stars, if that was an option. Go to Cacallori Granite and Marble...a reputable company that has been doing quality work in Seattle for many many years. read more

Rarely in life do you get something for nothing. That is especially true when that something needs to be a positive. This truism certainly typifies the Pius experience. Over the past 6 months we have completed two major projects that included kitchens and baths. As a homeowner with construction experience, I felt confident in approaching the process. However, on initially entering the Pius showroom I was intimidated. Securing the eye contact of a salesperson was a major issue. Hordes of potential customers flow in and out everyday. It's like driving in New York City. You better bring you "A" game! Be prepared. Know what you want. Don't expect someone to hold your hand. People who come unprepared often leave dissatisfied. However, if you do your leg work. If you have a sketch and have specific ideas of where you want things to lead, Pius can be a masterful experience. What you do get is a well better than average product at a significantly lower price point. This is true for cabinets, stone countertops and sinks. Your options are finite but varied. The quality is at a consistent level and boy can you save $$$$$$$! The other necessary element present are the skills of the salespeople. By being prepared, you establish yourself as real customer. Once this is recognized, your salesperson can and will lead you through process flawlessly. I was fortunate enough to work with both Boston and Sally. Many thanks to each. They went out of their way to enhance my experience. As things progressed, the eye contact issue was replaced by a smile and a "Hi, Rick" welcome. I'll be back for my next kitchen or bath. Do your part and boy will they do theirs! read more

Don't get sucked in by the cheap prices, they're not worth the hassle and low-quality product/customer service. I was extremely skeptical about buying cabinets from Pius based on all these Yelp reviews and the fact that I'd have to wait over an hour to talk to someone in the showroom. However, in the end, the affordable prices were too hard to pass up. I had (and am still having) the exact poor experience as many other Yelp reviewers. * The cabinets were not ready when they were supposed to be. When we finally had our full order and unpacked it all, several pieces were the wrong size, damaged, missing, etc. In fact, months from when we initially purchased the cabinets, we're still waiting on pieces. They don't call you when they're supposed to, nor do they deliver things on time/when they commit. * Pius told us that personally picking out our granite slabs was a great experience. With a lot of companies, you can't choose or see the particular slab you get so this was a plus. We went down to the granite yard (they knew we were coming) and were told to come back because the granite style/color we bought was too hard to access and they needed to move containers. We came back and were told to come back again. We came back again and waited an hour before they could help us. The guys who work in the yard are incredibly rude. We picked quickly and settled for a slab we weren't sure about because the guys who move the slabs constantly rolled their eyes and looked visibly annoyed when we wanted to see different pieces (and I'm talking just two or three slabs, not ten.) It was an uncomfortable experience. * We picked out and purchased our granite slabs a month or so in advance of our installation. Because we had so many issues with our cabinets, I wanted to go down to the granite yard the day before installation to make sure we were squared away. So glad we did because it turned out, they sold one of the slabs we purchased. We had to pick new slabs and almost a new style completely because they couldn't find the one we wanted. * While the construction quality of the cabinets are good (wood construction, soft close, etc.) the finish work is not. We ordered white shaker cabinets (some with glass doors) and they looked awful. There are paint drips, knicks, the glass doors have paint on them, the scribe molding is a different color from the cabinets, and the list goes on. Some were so bad that they agreed to take them back and bring new ones. The new ones weren't delivered when they were supposed to be (it took several phone calls and over a week past when they said) and they still weren't in great shape. They offered to come over and do touch ups, which consisted of arriving with lacquer in a plastic water bottle and dabbing it on with toilet paper. I wish I was kidding. * Throughout this whole experience, it was nearly impossible to get anyone to call me back or offer timely assistance. It would take multiple emails, vmails, phone calls, etc. from myself and my contractor before we'd get a response. If they're late, don't show, or aren't delivering on time (and I'm talking about missing a delivery by days, not hours), they don't call you to give you a heads up or reschedule. You have to be the one to chase them down. While you can't beat the cost, I would've gladly paid more for quality cabinets, respectable customer service, and a finished product that I'm happy with. Working with Pius has been headache after headache. Two months into the job, I'm still waiting for items and who knows when they'll come or at least bother to call me back. read more

DO NOT DO BUSINESS WITH PIUS!!! I have never had a worse product / service experience in my entire life. My wife and I purchased a granite counter top + sink from Pius and were told it would be finished in 5 days. 10 days later it was finally finished (after 5 days of calls from Pius saying it would be delivered that day). When it was delivered, the delivery man was too small to carry it with me (and didn't speak english). With a neighbors help we got it inside, only to have it break into pieces because it was incorrectly cut. In addition they had cut it with the wrong measurements. After much arm twisting, they sent a 2nd counter top. that one was also incorrectly cut per our measurements, and the sink they had installed came unglued, smashed to the floor and caused the 2nd piece to break in half. THEIR CUSTOMER SERVICE IS AWFUL AND THEIR PRODUCTS IS AWFUL. STAY AWAY!!!! Update Jan. 2011. I still wouldn't recommend doing business with Pius, but per the owner's comment below, they did come back and keep trying until the job got done right. This included having to come out 6 months later to replace the sink that one day just came unglued from the granite. On the plus side, Pius does employ two very nice and hardworking guys. John (sales) and Hawk (repair/install) were very friendly and professional, and I do appreciate their service. If you choose to work with Pius, I highly recommend asking specifically for John on the sales side and Hawk on the install. read more

I popped into Pius and met with Mike as I was looking for a brand new kitchen and counter top. Mike gave amazing help and had good ideas (and let's be honest, patience with my slow decision process!). Mike was the reason I went through with the order and also helped me be confident with the decisions (and some very last minute changes). He has experience and know-how and with Pius there is a speedy turnaround and a reasonable price. Mike is the man to go with! read more

Gross! There's a TON of these cheap Kitchen & Bath places in the Sodo district, so there's a lot to choose from! Don't choose Pius! First of all, it's seriously run by kids! They're all in their late teens/early 20s trying to sell you kitchen stuff?! What? I'm sure it's a family-run business and they grew up with this stuff, but I want to deal with a professional, you know what I mean? The cabinetry and granite are all pretty standard and the price is pretty similar to all the other area kitchen and bath shops. We went to get a price quote and it took forever for them to get back to us! We called each week to see if it was ready and they always responded that they've 1) already emailed it to us or 2) will do it today and finally 3 weeks went by before we decided to go down and find out what's going on! They're just so disorganized down there that I would save the gas and your patience and go somewhere else! read more

We ordered (Nov 2014) two counter top granite from this place. Until the pick-up day, everything looked good. Price was nice, they were a little busy all the times so it was really hard to speak to the person via phone, but we could understand that for the nice price. Today was our pick-up date. We were told to call them a day earlier to confirm the granite pick-up so we did. We were informed that 2 counter tops would be ready in the morning. However, few hours later I got a text from them saying that it will be ready at 10:00 am. (original time was 9:00 am). Not a big issue, so I let my technician know about the time change. Today when our technician went to the factory to pick it up, he showed up at 10:00am and had to wait until 10:30 am to pick them up without any explanation. Once he arrived to our house, we noticed that the faucet holes we ordered were not correctly cut. We've ordered standard 4 inch/3 holes, but there were only 1 hole on both of the counter tops. Also the back splashes for the second bath was incorrectly finished (finished on the opposite end). They finished the countertop with correct direction, but we can't understand why they gave us back splashes in opposite direction. We made a phone call to let them know about these issues. (1 hole instead of 3 holes & opposite direction back splashes) They said that the person in charge would call me back. We waited for an hour. No call back, so I called them again. This time, the lady (I believe she was the owner) picked up the phone. I explained the situation and she told me that she will send people to drill extra holes to our place and correct the back splash. Things seemed understandable so far. They can make mistakes and she was willing to fix it. However, after 2 hours I got a call back from the person in charge. He was telling me different story. Suddenly he questioned me if I'm sure about 4inch/3 hole order and told me that I would have to come in to get it fixed and pick up the back splashes myself. I was stumped. After some conversation, he agreed to send people to do the job at our place. We fixed one bath today for our thanksgiving gathering. We returned 4inch/3 hole faucet and bought a little more expensive 1 hole faucet to finish one of the countertop. Another countertop is sitting in our garage as we don't have correct back splashes. I feel very sorry that our technician has to come again to finish the other one. I hope everything will be settled well and there will be no more unpleasing surprises. Anyways, the bathroom that we fixed today looks gorgeous with one hole faucet and the price was very reasonable. If the second bathroom issue get resolved well, I will do the third (master bathroom's) counter top from here as well. If you have plenty of time to deal with unexpected issues, you can get a very nice price from this place. read more

If i could give a negative star, i would. STAY AWAY from this business(and probably chinese made cabinets). We just purchased cabinets from this place early this week and had really great contractors install them for us, who tried their best to make these crappy cabinets hold up to installation. The fact that they've held up as much as they did is a miracle in itself. We are asked to put in a non-refundable 50% deposit at the time of order. When we went to take delivery, we asked for the cabinets to be inspected. They were really annoyed that we asked for this to happen. We realized the reason for their annoyance when we saw the chipped boxes and pealing cabinet fronts. The cabinets are of really poor quality. The paper thin strips of laminate covering the cabinet front are pealing and stripping with every touch. Their solution - wood color pen cover-up. "You get it cheap at Home Depot" was the sales lady's response. Another wonderful quote from her during the delivery process was " You can't come her and expect quality". My cabinets are still empty and I'm really afraid to use them. A couple of bangs with a saucepan with be the death of these cabinets and I paid 4 K for them.On hindsight, we should have foregone our deposit money and saved the other 2K. I'm positive we have to replace our cabinets in less than six months. Gosh, if i can save one other person this heartache, I'd be doing my karma some good. To contradict the previous comment: FINAL RESULTS ARE PATHETIC read more

I got a quote from Pius based on the recommendation of my drywall contractor...big mistake. The fact that salesman John didn't even show up for our original sizing/estimating appointment should've been my clue to walk away, but ultimately I was seduced by their low prices and ordered uppers and bases in the espresso finish. They were delivered 3 hours late and the delivery guys (who don't speak English) high-tailed it out of there before everything was even in the garage. As I started unpacking the cabinets, I started finding dents, scrapes, scratches everywhere...I stopped counting at 50. When I called to have everything returned for a refund I was informed that the restocking fee (which is clearly stated in the sales contract) would amount to over $1,000...I decided to live with the crap they had delivered, which was definitely NOT what I saw in the showroom. They did come out with a new set of doors, but they were just as bad as the original set. Ultimately, if you are happy with a 10 foot paint job on your car, you'll probably be satisfied. I'm a 2 foot paint job kind of guy, and I am not happy. This is a Chinese company that will sell you a crappy product for a low price...you get what you pay for. Fraudulent misrepresentation doesn't seem to be unethical to them, but rather a valid business strategy. The only smart decision I made was to NOT let them install the cabinets. read more

Went in on a weekday at about 11:00. There were no other customers in the store. The selection looked good but my husband and I had questions about pricing and products. There were 3 people standing behind the counter and none of them acknowledged that we were in the store. I had to ask one of the ladies at the counter wether they worked by apt only or wether someone could help us. She said the other two ladies were in sales and they were the ones that needed to help us. Clearly they heard her say this and rudely , still did not acknowledge. I asked if they could help and they completely ignored me and continued typing on their computers! They didn't want our business which is sad for them because we are completely remodeling our kitchen and bath. My recommendation is that this store is not worth the trip and we've found another store that is much, much more helpful and wants our money. read more

I wish I read this before. This is the worst I have dealt with in past 12yrs of owning a home and doing so many updates. My sales guy was Ako and he can barely understand what I said. Over the phone he told me 700 for a particular job and then when time came to write a check, he refused to remember that amount and asked for 1000. When asked about the written invoice on that job, he said that he had send it with the installer and the installer forgot to hand it to me. The installer couldnt understand me either and when I pointed out corrections he would get annoyed and ignore it. At the end, the job was completed but not detailed and clean. One portion of the cabinet wasnt installed properly due to which its moving away from the back wall creating space at the back due to which the granite cocking cracked and is off. I called them today and the lady told me that she will call the installer to check it out. The installer called me and couldnt even understand the address. John is the only guy I have spoken there who has customer service skills and speaks well. Unfortunately, he isnt available there all the time. Whenever I call, they are either busy or wouldnt pick up the phone. Will never do any business with them ever again! I have put 3000 under the drain just for the cabinets. Now if this cannot be fixed, then I will end up paying all over again for my granite and wood flooring which I got done after the cabinets. _________________________________________________________ Updated: 3/21/11 I was plesantly surprised last week when John called and wanted to fix things to make us a happy customer. Ben (new installer) was really good and tried hard to correct the issues as much possible. Lily came over to check things out and took care of most of the faults. Unlike others, this was a good group to work with. Couple of things pending here and there which they have promised to take care of soon which needs some material ordering.....I look forward to this!! Though my previous experience wasnt good at all, I think I would try them again for bathroom upgrades in future. read more

We had to do a complete remodel due to a flood and cabinets were one of the hardest things for us! after about 10 shops, we found Jason at Pius who worked with me to help me understand and design what i wanted, in the price range i needed. Puis had great quality and pricing, cabinets are to be ready this week, and Jason even was so kind and helpful when we found out there was a problem! read more

very good price but you pay for it in so many other ways. workers cancelling then showing up 4-5 hours late and expecting to work into the evening (ended up being kicked out by my condo neighbors), counter granite with scratches and chips, badly cut/rough seams, cabinet doors left completely uneven and crooked (unadjusted) looking like a joke...etc. Initial in-store experience was fine but the actual execution is completely unprofessional. My contractor ended up sending a separate worker who spent hours adjusting the cabinets (since it was close to impossible to communicate with the workers if you don't speak Chinese). We also had to demand a replacement of the main granite (but even the new piece has multiple chips on the lower edges but at least no longer on the surface) I would not order from them again. read more

I had pius come out to install two sink vanities for my guest and main bath. Along the way there were a few problems. Unfortunately they are smaller issues that weren't apparent at first sight, but now that I've lived with it they are horrible: 1. I ordered one round and one square sink...they only brought square sinks and cut the square hole in the quartz without confirming with me, even though I had clear drawings and directions posted in each bath and they had the invoice with them!! They said it's better because the square sinks are more expensive 2. They chipped one vanity and glued the piece back on, poorly I might add. 3. The seams are horrible and very noticible 4. My tile guy had to show them how to do a cut to get it close to the wall as they were going to install it with huge gaps on the wall. 5. They don't caulk the sinks 6. They splattered the side of my house when cutting the quartz and didn't clean it up 7. The sink holes are not straight 8. Communication was horrible and it was a challenge to get them on the phone 9. The sinks are very cheap and I wish I hadn't purchased sinks through them. Bottome line...you get what you pay for. They are cheaper than most, but this is also reflected in the quality of work performed. Next time, I'll pay a little more and go with someone who is better. read more

Never had we been treated so poorly by a company. Not only did they have to redo our cabinet order several times, the shelves did not come, they were the wrong size and on and on & no brackets for the shelves. The WORSE ~ Jason their employee was mad because he had to come out to our home with another cabinet; on his way out he dumped his TRASH ON OUR Parking area ~ yes, we saw him, and off he drove in his BMW. When we tried to talk to the manager, he literally walked away from our contractor. Never ever go here.... read more

I tried to talk my husband out of going to Pius because of the bad reviews here, but in the end, their extremely low pricing got me on board. The pros: 1) The bathroom vanity they installed for us this week looks beautiful and high-end. 2) Their price for our 8 ft long vanity with 2 undermount sinks and a beautiful granite top was the same as Home Depots price for just the vanity. Very competiive prices. 3) Installation was done exactly when we were told and only 2 weeks after we ordered. The cons: 1) They don't clean up after themselves. My vanity was covered in sawdust, dirt and smudges after the installers left. They did just what they were paid to do -- installation. 2) Because I'd heard the horror stories here, I looked everything over before the installers went and found damage to one of the insides of the drawers. To their credit, they came back and fixed it today. 3) They were ready to leave when I asked where my handles where - they checked the invoice, saw the I'd ordered them, and they came back today to install them. 4) The granite surround is not flush with the wall, but the installer shugged his shoulders and said we could caulk around it, which is true, I suppose. 5) The drawers are very stiff and hard to open. I'm hoping they will loosen as they get used. Overall, I was pleased, especially since I was expecting the worst. The end result is that we have a vanity that looks fantastic for a bare bones price. Hard to beat. read more

Very beautiful layout, a fair amount of options but it was also not easy to get any employees attention, they are very LOW staffed. only three employees that I saw with the 20+ people that were there. So I was disappointed I had to wait over an hour to get a chance to speak with someone. BTW i didnt wait this long, it wouldve been but I left, there were several people in there before me and they were waiting to speak with the employees, I didnt have the patience to deal with it/ =/ read more