Got a tomato mozzarella paninni an hour ago: microscopic pieces of tomato and couldn't even find the mozzarella. Total rip off. Next time I'll know better. read more

I like Panera. I was disappointed today seeing management or shift supervisors in one corner of the restaurant talking while a new worker was struggling with a long line and no one helping her. I didn't think that was fair. Customers were frustrated in-line. Finally someone went to help. read more

This is the worst Panera! I love their food but they are so cheap about the portion sizes and they always get my order wrong! Way too expensive to be getting such bad service read more

Other than the taste of the food, this place is terrible. Placed a to go order, waited 12 minutes, asked the manager how much longer it would be, he couldn't be bothered to answer me. A cook answered me back that he had two more tickets before mine even though there were no other to go orders pending and several people who order food after me had already been served. The manger CHOSE not to answer why others who ordered after me had already been served and I was still waiting. After 19 minutes I finally got my order, which turned out to be incorrect. No apology was given by the manager, C. Green because he didn't even acknowledge me. read more

Got my order wrong twice in one trip. This location sucks.

panera, is panera, cant really mess that up, i like this one though they kinda had table service? LOL.

Your "Pick Two" special is a complete rip off. $5.89 for a half Sandwich and $3.99 for a cup of soup. I would rather go to La Madeleine and spend $15 for a lunch meal (including drink a dessert.) read more

The food was great and the soups are equally good, but....I got sick following my last visit, still a really good place to eat.

The "Pick 2" is a perfect combo! I had the French Onion soup and the Italian Combo Sandwich. Amazing! I highly recommend.

I've always liked Panera Bread, and here was no exception. The young lady behind the counter was sweet, the food came quickly, and restaurant seemed clean. This last time I got a chicken broth bowl and it was tasty and hot, and more flavorful than I expected. I always like to take advantage of a 99 cent pastry at the end. This time I tried the gluten friendly cookie, it was not too sweet but otherwise good. I will come again, I normally visit a few times a year. read more

Great service for a complicated order. Waited longer than expected for my to go drinks, but the cashier Chis was really nice.

Quick service with great quality food. Workers were efficient and more than willing to help accommodate my extra needs. They are always busy during peak hours yet they never mess up my order and bring have everything out in a timely manner. Never seen them clean up after others so quickly so others could be seated. I've never had a wrong order or an attitude from any of their employees. Great staff with great quality goods, how can you go wrong. read more

The food is good most of the time. However, it can get quite pricey for such a small amount of food. And when I order a panini, I would like it to be nice and warm with the cheese melted. This was not the case with mine. The staff is friendly and everything is clean. So not too bad. read more

Two years later and the internet is still dial-up speed.

Food is questionable. Today it was cold and the chicken I ordered in my sandwich was pink. The restaurant was dirty. No one seemed to be cleaning off tables. Would it also hurt for the employees to smile or seem some WHAT inviting? It's over priced if this is the type of service they provide... read more

I am rating this place as a 1 star due to the fact they have taken over the top slot on my yelp app by being a paid advertisement. I feel they should earn the spot via good reviews for good food and good service. My 2 cents! read more

I love their new steak and arugula sandwich. You gotta get it toasted it's the bomb. There Acai berry green tea is excellent. For dessert there triple berry scone is awesome. it reminds me of eating a poptart read more

I got the big kids grilled cheese. This is my normal but today it was cold. The cheese wasn't melted although the bread looked grilled. My mothers sandwich was cold too. Also my brothers. So that was disappointing but they heated them up quickly and they were delicious! read more

Panera Bread - Half of the big kids grilled cheese - Sandwiches Near Me - Hurst, Texas

Wow this place has gone down quite a bit since I've been here last. For starters, the service was very, very poor. Bathroom wasn't in the best condition. The beverage machine was running the soda very, very flat and low on syrup. And the lemonade was EXTREMELY watered down. Almost to the point where it was just water with some lemon in it. Disappointed. Parts of the mac and cheese weren't fully heated. So sad, since I have always praised panera bread as one of my favorite eateries. Maybe it was just this one visit but I was not satisfied with our visit read more

Poor customer service, but I don't blame the employees, since that is a result of manager training - or lack of. I watched the on-duty manager cleaning up the area behind the counter, which is all well and good . . .but about 10 of us were IN LINE with ONE employee taking orders. Three other employees were just visiting - obviously not trained to stay on point and be responsive to customers (remember, the manager was RIGHT THERE). One employee came to a second register to take an order from a fellow employee (presumably just off duty, but still in uniform) but when she completed HER order, she walked away to join the group who was talking! Oy. Employees moved s-l-o-w-l-y. No urgency in their movements. After receiving my order, I watched the couple who had ordered just before me wait and wait at their table for what appeared to be a simple order of an egg dish and bagels. I was finished eating my (premade) souffle when their order arrived; I later heard them call the manager over to tell her their orders were cold and lukewarm. Glad I ordered something premade! But could not find salt and pepper; the half n half for my coffee was missing. Just poor quality, poor management. The FOOD is fine, but getting it TO us was slow and not well done. read more

I am a big Panera fan! So this is gonna hurt. We are just in town for the game. Came in and ordered 2toasted bagels. We got 2 Burnt bagels. Not extra toasted, BURNT! How did the lady even pass these to me with a smile? Round 2, I got them back without being toasted at all. I took my losses and returned to the hotel. The coffee was kinda warm too. read more

Ordered soup and sandwich combo- sandwich was tiny- one bite- one very small bite. They don't have good quality control over their orders. I used to love them. Have had incomplete orders in the drive through, too. You have to check before you leave-- no matter how complex the order is it isn't. read more

We go to Panera about once a week. We love their big potato soup and their sourdough bread is the best. Their staff is always friendly their service is always efficient and the restaurant is always clean. read more

Wanna hear a sad story? I went to Panera bread to redeem my offer for my free birthday pastry. We went through the drive-thru. We ordered a coffee and an almond croissant. When we got up to the window, the employee said they were out of almond croissants. No worries, I asked for a chocolate croissant. She said she needed my phone number to access my free pastry. I gave it to her, but I must have set up my account before I had that phone number. It didn't work. I couldn't remember my phone number from 6 years ago when I set up the account. I asked if she could just look at the email or on my app that said "free birthday pastry." She said she would call over the manager. The manager said, sorry, can't help you. We need the phone number. No birthday pastry for you. Actually, she said you can order it on the app for rapid pickup. I looked on the app, it said a 10 minute wait. We are already sitting in the car waiting for our coffee. I said, so I don't get my free birthday pastry? She said, no can do. What a sad world we live in when you can't get a birthday pastry from Panera Bread. PS - excellent customer service from the 19-year-old manager. read more

Wonderful! The service was wonderful! Sydney at the front counter offered to let us sample a dish before we ordered to be sure we liked it. She then insisted if we were not happy to let her know and she would get us something else. Service was very fast and the food was amazing. read more

I will never return to this location again. It's dirty, poor service, and the staff (to include the manager) shut down food service 30 minutes prior to closing time. read more

Food is good but the portions are to small. I was craving the flavor but left hungry. After spending $10.00 for lunch you would think you would be satisfied. read more

We were about to pay for our food and the cashier asked if we had a rewards card, we said "no" so she proceeded to ask "can I use my rewards card on your order then?" I'm sorry what?!? I just don't think a cashier should ask a customer for their rewards. Then as we sit down, we notice majority of the tables were dirty. We couldn't even sit at a booth, because they all had food on them. We were their for over 30 minutes and no one cleaned them. As we were trying to finish eating the associate passing out food was just standing their twirling her hair and playing with it, THEN GAVE OUT FOOD, with out washing her hands. If I had seen this I would have never received my food from her. It was not busy at all, and 3 associates just standing around who could have cleaned the dining room. Terribly disappointed and we won't be returning. read more

Just plain dirty. Floors are filthy. Tables unclean, windows and doors are filthy. Plenty of employees around to clean but no one does. Manager obviously must be a slob cause it certainly shows by how you keep your store. Panera food is good but I lost my appetite today by the state of the dining room. Sad that management doesn't care. read more

They NEVER get your order right. It's a shame. Good food, but I'm SO over getting home and finding out they screwed up my order. I should just assume it's going to be wrong before I leave the window. Complained multiple times and it never gets better. read more

Literally every time I come here I have some kind of bad experience. It is mostly the bad customer service and lack of cleanliness of the restaraunt. I am here now and waited literally 19 minutes for my brocolli cheddar breadbowl which should have taken less then 1 minute seeing that mine was the only order on the screen. I worked at Panera for over 2 years and cannot believe how badly this place is run. If there was a way to rate them with no stars i would. I do not recommend anyone to come here. I will not be back. read more

Food was on par with normal Panera standards, but horrible drive through service! Took almost 30 minutes for 2 sandwiches and 3 bowls of soup! Very disappointing... read more

We go to McAlisters every single Sunday and love it, but we thought we'd try Panera. This Panera had horrible service. Waited 30 minutes for them to bring out our food and only got 3 out of our 4 family member's food. Waited 10 more minutes and then had to ask about the order we didn't get..... Food waaaaay overpriced. If the food had been wonderful, it would been worth it, but Yuck! Will never go to this one again! read more

This location had a very rude person taking orders and when my food came out the soup spoon was so dirty. They look right at the plate, how can they miss that? read more

mixed review on this one. I like the food but the staff aren't very friendly or helpful. They seem bothered by asking questions about a very complex menu selection. First timers must be a little overwhelmed by so much available - but it is frustrating to receive pushback by staff on offering little help. read more

This cafe is the best cafe I've been too in a long time. The staff is always friendly.

I LOVE Panera...but this location is just NOT consistent. My favorite thing used to be the Asian Sesame Chicken Salad. Part of what gives it flavor is cilantro. I'd say every 2x I get this salad...there's not cilantro. So I try not to go to this location although it's closest to my home. They make a lot of mistakes on orders, and when you get a bagel "toasted" there's a 50/50 chance it will be burnt. read more

This is the worse Panera I have ever been too, I use to eat at Panera at least 4 times a week with family and for business meetings, the service is horrible, terrible staff and they are always out of stuff, if you come at 8am for soufflé they are already out, I did a test and went there everyday for 5 days straight and they were out every time, this is a disgrace to the Panera brand, I will never spend another $ at this location! Don't waste your time and gas!!!! read more

We have been going here for months and the service has been bad every time. They are very stingy with there soup and never fill up the bread bowl. When asked if they could fill it up, they said no! We will not be going back! read more

Nice place and always delicious. Drive through is quick and does a great job with our orders. April is fantastic at the window, wonderful and always smiling. Love our Panera !!!!! read more