This was the worst Chick-fil-A experience. They were having a daddy daughter activity, and of I was included in that event I'm sure this review would be very different. Unfortunately, they did not keep the restaurant open to accommodating other guests. Several tables were reserved for the daddy daughter activity but empty. There were only 3 high tops and a couple tables left available for other guests, which were of course full. We are outside in 100 degrees....enough to make me choose a different Chick-fil-A next time read more

Amazing service as always. Everytime I come here it is also fast and professional service. I recently went here and the Cashier/server Ava was amazing and super polite. Even when I was stumbling over my words and probably not the best at saying my order, she reminded calm, professional, and polite. And for someone who has a lot of anxiety sometimes when it comes to ordering, I was extremely grateful to have someone as kind as Ava as my server read more

Service was bad! Staff were rude and unhelpful. Cancelled my order because they were so unfriendly. Needs serious management improvement. Never been dissatisfied with a chick fil an until this one. read more

The food was great the service was amazing. All the staff said hi to me when I walked in. They were very kind and cared about what I wanted to order and the staff were very funny as well. 10 out of 10 would come back and recommend it is very clean in there and there was always somebody cleaning. read more

I can't rant and rave enough about how great the service was that I received via the drive thru today. The lunch line moved fast. The employees working the drive thru line were extra friendly and knew how to carry on a conversation while processing order. I don't live in the area but if I did, I would definitely return. read more

the food is awesome drive thru was awesome ambiance was great and they gave us a bendy straw! read more

Chick-fil-A - Absolute Cinema - Chicken Shop Near Me - Colleyville, Texas

We asked for a pup cup because our local Chick fil A has them. The girl taking our order had to check with her manager. Larry said all chick fil A were different and they didn't do them. I offered to pay for it since the girl had already made it. Larry said he didn't have a way to charge us. So instead of giving us the already made cup. He threw it in the trash right in front of us and our pup. Guess those tv commercials about customer service don't apply to the Colleyville location. We won't be back read more

My family and I ate here 2 days in a row. The first day, we ate supper inside. The food was good, the service was fair. The cleanliness was a 2 at best. There was not a clean table in the whole place. There were very few customers there but we had to use a table with crumbs on it. The 2nd day we got breakfast at the drive thru. My husband found a very long hair in his burrito. So gross! We are often at other chick fil A locations and have not eaten at this one before. This location needs someone to come in and retrain. read more

This place is so good for simple and easy fast food and it's so close to my school. I can walk there. The service is amazing great people and the best part you get to eat really good food with your friends and the people around you and they always say my pleasure. I think that's amazing. And the workers are so cool. read more

, I made a point to find the time to write this to share with you my shock and extraordinary disappointment after our visit to your location this afternoon. Let me tell you why... My family and I foster dogs that have run out of time at the shelter. We exclusively focus on dogs that are on the euthanasia list. We drive all over Texas in an effort to save dogs and give them at least a chance to find a family. We have a family tradition... The first thing we do after we leave the shelter with our new foster pup is find a Chick-Fil-A to get them their very first pup cup and their own bowl of grilled nuggets. We have done this no less than 20 times all over the state of Texas and it's never been an issues at all! Everyone is happy to do it. We find ourselves going to CFA for dinner a lot of the time because our dog so enjoys pup cups and we get a kick out of watching his eyes light uo. I pulled up to your particular store this afternoon, with a dog that I had pulled from the shelter about 15 minutes prior. I placed my order and do what we always do and asked for a pup cup to go along with the grilled nuggets I ordered for the dog, as well as a meal for me. I was told that the manager will not allow pup cups. I was shocked and initially thought they were joking. We've gotten pup cups at no less than 20 locations in Texas. (At least 15 in the metroplex.) When I got to the window, I asked to speak with the manager and Alan came out. He was a very nice gentleman. He politely advised that your particular store does not allow employees to give out the tiny treat of whip cream in a cup. Here's what baffles me. We spend no less than $1,000 a month eating at CFA. I know whip cream and the cup it is put in is not free, but goodness gracious! A meal is almost $14. I can't seem to rationalize why you wouldn't Alan advised he would speak with you and share our disappointment. I really hope you change this policy. I can tell you my family with not patronize this store one more time, until the policy is changed. All of the people I've spoken to feel the same way. Some are even calling it greedy. Goodness gracious, we'll get dinner from CFA sometimes solely because it brings my daughter so much joy to watch her pup enjoying a little whip cream. Please, reconsider your stance on this. It is such a small sacrifice and it brings a tremendous amount of joy to dogs and families alike. (And it's a big reason why we frequent there so much. This matters to us. One last thing. Take a look at the photos I take and share on social media. I ALWAYS make sure your logo is showing in the pictures and rave about how much we love CFA. Isn't that free advertising worth the twenty cents a pup cup would cost you? On average, my post reach 33,000 people a week. Thank you. RB read more

For a fast food place they rock 5 stars! Service and food is always on point! I've made several trips here and it's pretty consistent .

Not only was everybody behind me handed their order first, when I was handed my order there was a giant hole in the bottom of my lemonade and I unfortunately did not notice it till I got home and it had leaked all over my car. On top of half the lemonade being emptied in my car the half I did manage to try tasted like 3 parts water 1 part lemonade. read more

Chick-fil-A - Exhibit A of the lemonade leakage - Chicken Shop Near Me - Colleyville, Texas

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We dined at this chick-fil-a tonight and had a pleasant experience. The food was delivered quickly and was fresh. It was piping hot actually. The restaurant was clean. The Womens bathroom could have been a little better maintained but overall was ok. The indoor play area was closed but not too surprising with COVID issues. I did like that they had white paper covering the door & windows so the kids couldn't even see the play structures. They had a lot of pick up spots and a nice outdoors seating area as well. read more

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Check all your drink cups before leaving. I have gotten 6 leaking drinks this week! That is almost one a day!

We had dinner here tonight because life got busy as it does. We chose to eat inside and Matthew is an amazing worker and so polite! I saw him greeting everyone with a smile while clearing tables. Great food great experience will come again! read more

Pulled in at 10:24 am to order breakfast. There was only 1 car ahead of me. Sat in line for 3 mins. Pulled up to order only to be ignored for 2 more minutes. I could hear the employee talking so I said "hello" she finally offers to take my order at exactly 10:30 on the dot. I order breakfast and she tells me they're no longer serving breakfast. Prime example of an employee that doesn't want to work and is unrealistic. Zero common sense / customer service skills. Prime example of what not to do. I'll take my business to the chic fil a right down the street from this point forward. Tried to call the manager - goes straight to voicemail. Shocker. read more

I am so glad they moved this location and built a new building, I have only been in the drive through but the drive through is a MUCH better layout. It has two places to order. I found it very interesting the door/window they have for handing out orders, I am grateful they have the area with cameras because as a mom I immediately got worried about the staff having to deal with some freak coming up and just walking in there but really, the door is prob only open during the busy times, and it is under surveillance so i felt a lot better when I saw that. My only con is the amount of bags we received. I ordered two kids meals, one number 1 and one number 1 (only the sandwich) yet I received 5 bags, it was overkill and made me feel incredibly guilty for the environment. I really hope it was an accident and that is not their new way of packaging. read more

All the mamas wept the day this CFA finally opened its lightly battered and perfectly fried doors. I was one of them. They displayed the polite efficiency youve come to expect from your favorite chicken restaurant. My order was perfect. The building design is super cool and I can't wait for the post-covid day we get to go see the inside. I was nervous about the location being wedged in there, but it was absolutely perfect. read more

I've liked chick fl ay for a long time and it's still been good for a long time Milkshakes 10/10 Sandwiches 10/10 Nuggets 10/10 read more

I rarely visit this CFA (Colleyville) location because since it opened, I have received undercooked chicken in my sandwiches (at least three different times)! I've complained previously and hoped they would have corrected this issue so today, I went through the drive through and got home to translucent chicken in the middle of my sandwich! There is nothing worse than anticipating a good sandwich and bite into hard, under cooked, translucent chicken! As Gordon Ramsey likes to say, "You could kill somebody with undercooked chicken"! read more

This has been our neighborhood Chick-fil-A the past 15 years and today I stopped in to pick up lunch to go. Another patron got confused when my order was ready and thought it was his, sticking his hands in the bag. The staff discarded that order and handed me the new bag but when I got home the order was wrong; I had ordered a #1 and 2 #3 meals however the bag consisted of 3 eight count nugget meals. I left and returned to the restaurant to request the sandwich I didn't received and brought my drink but left the fries as they would be cold by then. The manager only gave me the sandwich and said " I already got my fries" but I intended to just eat there. I intend to find a new place to pick up lunch from now on. read more

As an ex-cfa employee i'm very understanding of the fast food world and it's struggles, but the way this location has treated me and my co worker is unacceptable. Not only did we get WET, SOGGY, and INEDIBLE food multiple times, but they were also small and lukewarm portions. When we finally sent in a complaint we were left on read TWICE by management and refused any apology. Do yourself a favor and don't waste your time or money on this location and make the extra 5 minute drive to the hurst location off grapevine highway and precinct line!!! Honestly if it was possible to leave less than 1 star I would!!! read more

Most mornings it's great service and ok food. Every morning I order the same breakfast. About every 6 days they don't give me what is clearly on the order. CEC (chicken egg cheese) but I only get a chicken biscuit. WT actual H? The employees who take the order and deliver to the car are fantastic. Whoever puts it in the bag should be trained better or checked more often. If there was an alternative nearby I would go there. If it wasn't for the great customer facing people, I would have found another place already. read more

A few months ago, I had ordered in the morning from the location and they messed up my order twice. We came back through the drive through and my husband was pretty upset and said on the 3rd time coming back to the line after messed it up again, he mumbled "I hate coming to this location." The "manager" then said "if you don't like it then don't come back." Well challenge accepted. We won't and haven't since then. Oddly enough, this CFA is one of the only locations I've ever been at that almost never has a line. Sometimes total ghost town. Usually more employees than customers. So I'm guessing that they've said something like that to other customers after THEY messed up numerous times and those customers have also listened and don't come back. It is a shame because we really like CFA and order the catering for our monthly meetings for our staff in our business, as well as parties and other events. Guess which location is the closest one to us (a couple mins) but that we NEVER buy from nor ever will? But the best is when we drive by this location with no one there to pick it up from one WAY more busier but nicer. read more

Today, I unknowingly threw my wallet away during lunch. When I came back 1.5 hours later, I was not thrilled to hear that the trash had already been taken to the dumpster. Without a dash of hesitation, the manager Zach, and William, another employee headed out to the dumpster to help me find it. They painstakingly dug through not 1, not 3, but FOUR different trash bags!!!! And hallelujah we found my wallet!!!! I am so thankful for their help, and their amazing sense customer service!!! That is going above and beyond, folks. A very Merry Christmas indeed:) read more

This location started out as place for great food and service with a high level of cleanliness but that is no longer the case. A persistent and steady decline of service, food quality and cleanliness has resulted in me driving by this store to continue to the Hurst location. I have tried to give feedback several times but no one seems to care. read more

I love Chick-fil-A, but this is probably the worst location I have been too. I've come multiple time and they continue to get my order wrong. Today I ordered from UberEats and almost the entire order was missing things. No extra pickles, not even dressing for my salad, so I'm stuck in my office eating dry lettuce for lunch. I wouldn't order delivery from here, and if you decided to pick up, make sure you check your order before leaving. read more

I understand a new managers challenges at a new site. I go order my food for my family outside to come home with an incorrect order and sides. Frustrating. Called the manager and he hasn't a resolution, nor offer my next visit to be offered. Still in training mode. read more

The best! Nice, clean and friendly! We celebrated our son's 13th birthday at his favorite restaurant-Chick-Fil-A! The staff is so nice. They even allowed us to bring a cake! Wonderful new place! And, as we all know, Chick-Fil-A serves the most delicious food! Highly recommend! read more

Starting going here when they first opened up in the middle of COVID and had drive three only and have been coming back non-stop since. It is great being able to come back in person now and nothing beats the great customer service that Chick-fil-a offers. Although it seems that they might be understaffed, each team member works their hardest to ensure the best service possible. Great job guys! read more