Always is out of food. I've not gone a single time and been an able to get my order regardless of the time of day.

Go to take out place! the family package is great! I would strongly do a take out time to time with your family! Love their orange chicken!

Trash !! Was completely ignored at counter and they immediately helped the next 2 women that walked in. Not one employee or manager acknowledged the situation. I walked out . Bad service . read more

I have very bad experience on the Panda Express Restaurant in Medford, I was purchasing food, my self and other 2 person see a piece of human her in food on the balcony and we call the the workers to advise then about the her on the food all the associates and the manager ignore us, they dint remove the food and also refill the food on the balcony over of what we seeing, the situation was discuss, that happens in front of all people in the line to get food. read more

It was Mother's Day and my wife wanted Chinese food. So we picked panda express because they didn't serve pork. We ordered 5 meals plus 12 crab Rangoon. They forgot the crab Rangoon, I called many times no one answered. My wife then decided to go back to get the crab Rangoon. When she got there and told them what happened they pushed aside and told her to wait over there. She wanted a cold drink and again they ignored her. That's what I call bad customer service. I know the place is busy but they still need to respect the customer. read more

I ordered chowmein and just got onions there was like barely any chowmein. The string bean chicken breast hardly had any chicken, it was mainly only string beans... read more

Panda Express - No chow mein (order). It's literally just onions. - Fast Food Near Me - Medford, Massachusetts

i never write review but i got food from here and it was the worst thing i have ever tasted. it was all stale and had a weird taste to it... all of the food tasted the same, it was nasty. read more

Sometimes when you have a rough day and you don't feel like cooking, fast food is the answer. Panda Express just opened down the street and my boyf and I were walking by when we caught a whiff of the food. It reeled us in instantly. It was very clean and nice inside. I had only ever been to one of these in a mall food court so I was truly expected much junkier food than what we received. All the woks were full and all the food looked like it had just been put out. There were tons of different types of entrees and the woman offered us samples of anything we wanted. We each got two meat/veggie dishes along with rice. The to-go containers were totally packed. The total came to about $18. Both of us thoroughly enjoyed our food. It tasted much healthier than your average Chinese take out. Taking a healthy route here is totally doable. I had the beef and broccoli and the string bean chicken, and my boyfriend had the walnut shrimp and orange chicken. Both were great. Not too salty or fatty. It was just right. It also helped to know that they don't use MSG in their food. It makes you feel just a bit better about eating fast food! read more

Panda Express - Fast Food Near Me - Medford, Massachusetts

The taste of the food doesn't taste like Chinese food I regret spending my money on this . I wouldn't recommend it to no one read more

Panda Express - The taste is horrible doesn't taste like good Chinese food - Fast Food Near Me - Medford, Massachusetts

Good Chinese food with legible price. However due to online presets they don't value walk-in customers anymore. Managers are the worst of this store. I frequently visit there since they open this location, but quality of service going down everyday. Today 01/27 manager told me they out of something while I saw he was holding that at the back for online order. Very disappointing. read more

Horrible service the lady who took my order over charged me on my credit card they ain't accepting cash luckily I had enough to cover it if they over drafted there would be a problem how dumb could she be asked for a big plate and charge me more than expected never again ... read more

The wait times are outrageous. I'm not sure if it's the online orders or the prep time for replacing entrees but the time it takes a guest to wait in line, order, and pay is some of the Longest wait times I've experienced. read more

Always get my food from here. Double orange chicken and rice always hits the spot. Foods always fresh no complaints. Workers friendly.

Great service well organized and friendly with customers. I love going there to be honest

Yes, the food is generic "food court/mall" Chinese but the people here are exceptionally attentive and nice. Nowadays? That's worth an extra 2 stars. I ordered online the other day and arrive *early* to pick up my order by about five minutes and the staff was completely apologetic that my order wasn't already made (even though I did tell them that I was earlier than the expected time). The nice guy behind the counter insisted on giving me a free sample of their latest chicken dish and finished up my order before I could say no! So the food is decent and the staff are friendly and nice. Definitely a decent place to have lunch. read more

This IS BULLSHIT IM FROM SOMERVILLE NOT SAN FRANCISCO Wallnut Honey Shrimp is my most favorite! Orange chicken is great too. the food here is always fresh.. But they are very cheapo with the portions. Ridiculous really I pay over 12 dollars for food i should get hooked up. read more

Love the food service is fast and good! But I have been to this location in Medford a few times and for the third time while waiting in line inside! I have been solicited by people claiming to be homeless asking if I have money or can buy them food! Now l have absolutely no problem looking them in their face and telling the zombies No! I can't help you! I will not be deterred from visiting Panda Express but have noticed other people were made to feel very uncomfortable and witnessed them leave. read more

Found plastic and a short hair that looked like a pube. I called the store just to alert them that they should check for plastic in their food. The guy told me one of the cooks must of cut open the noodle bag and dropped the piece of plastic and left it in, should probably be more careful and double check your batches if stuff like that happens read more

If it were not for this place, I would starve. It is literally the only place in town where I can get a nutritious meal with vitamins, protein, and carbs for $8. The staff members are almost always working hard, and the service is usually fast. One of the only places in this immediate area that offers meals with ingredients that aren't terrible bad for you. For the money, this is my favorite place to eat in South Medford. read more

I don't know why I keep coming here. Their vegetables always looks nasty and the food doesn't look fresh. My carrots were definitely not orange today! read more

I was in the area shopping and decided to try Panda Express. My first impression is the store is very clean. The food looked fresh and delicious. The prices are a little misleading however. Please pay attention to context, a bigger plate ( one side and three entrees) STARTS at $9.70. I did not find out until I arrived at the register that they have premium entrees for $1.25 extra. I consider this misleading because it takes advantage of first time customers and folks who don't agree with the pricing but don't want to make a fuss in public. Also, I understand that shrimp is premium however one steak is, the other is not. I'm assuming one is Angus however I could not taste the difference. Enough about the prices, now onto the taste. The Chow Mein was tasty however the fried rice is very bland. Also, I thought fried rice would be brown and not beige. I ordered a side of crab Rangoon, very tasteless. The shell has a nice crunch but absolutely no seasoning in the filling. I've given up looking for crab in crab Rangoon but this was just a weak effort. The string bean chicken breast is oily, the mushroom chicken is watery and boring. There is so much more you can do with mushrooms. It would have been nice if they had added a little cornstarch to thicken the sauce. The honey walnut shrimp was yummy, hence the two stars. My father ordered the Shanghai Angus steak and Beijing beef. He was pretty disappointed and said we should have gone to Smash Burger. I tried it and the only difference was a little heat with the Beijing beef. My mom ordered the Wok-fried shrimp and is now also unhappy. There was a good amount of oil under the shrimp. I thought the idea of a wok was that it did not require a huge amount of oil nor heat, due to the design. It would be nice if someone let this location's staff in on the secret. I will not be going here again. For Chinese food, I'll go to Fusion Taste in Stoneham. Let me put it in a way Panda Express will understand, for Chinese food "start" anywhere else. read more

My favorite place in the area. I was so sad when they closed at the meadow glen mall. And then the Gods listened and opened a new location. Love their food. The kung pao is the bomb! My coworkers ask me how I don't get sick of this place. I can eat this every day. read more

The food was soooo good I got orange chicken with chow main and cream cheese ragoon it was worth the money and it was my first time there I will go again read more

Panda express is fast becoming one of my favorite places to land with the family. The food is fantastic the portion sizes are great and the staff is really super nice. Find your way over to this location these guys are terrific read more

The line to order took over 15 minutes & once I finally got up to order, they were insisting what I wanted as an entree was "not possible" although I go almost every weekend. The new kid workers were rude & gave side eye when I was paying. I would not recommend this location any longer. read more

The food is good but they put way too many vegetables in the black pepper chicken so u don't get ur money's worth they need to stop charging so much for mostly vegetables I'm paying for chicken not vegetables . Then charge u a lot of money . I think they are very cheap with there food for the prices they ask . I ordered a large black pepper chicken and half the container was full of vegetables. read more

Panda Express - What do you think about this? There's more vegetables then there is chicken. This is a rip off. - Fast Food Near Me - Medford, Massachusetts

I love the food at Panda Express but the Express part in the name just got derailed with the online ordering . Now it is taking about 35 minutes to get the food . Today for example it was even worst . I was waiting in line with another 20 people . The server would attend 2 from the line and then move to attend 2 from the orders placed online. It was like the online orders were cutting in the line and indeed they were . Not fair to the people standing in line .If they want to to run a online ordering business that's fine , but do it like Pizza Hut's or Any local pizza shop that gives priority to in line customers . Although i love the food , i will never stand in line again for that long , and i had two small children with me . My time is just as valuable to me as the money they make is valuable to then . So , if they chose to prioritize their income i'm i choose to prioritize my time . read more

I had to order twice from this restaurant. First time I accidentally chose pickup when I'm not near the location and can't get there so I called the restaurant and told them I wanted it for delivery and not pick up. I had to talk to 2 people on the phone which was annoying. I told them that I wanted delivery not pickup and they said they couldn't do anything because it was already made, they couldn't even just get it delivered to me. They told me that they don't do delivery. So I asked them for a refund and they said they can't give me a refund because the manager had to give me the refund and they said that the manager wasn't there. I also asked them if they could cancel my order and they said that they couldn't cancel it because it was made. So I ordered again with delivery this time and I didn't get my whole order. I ordered 2 things a meal and a drink and both times I did not get my drink. So not ordering from this restaurant again! Poor customer service! read more

Literally every fuckin time I order from here every damn order is wrong. Not one order that I purchase do they ever give me the things I paid for. I paid a sprite and when we got the order it says sprite on the cup but it's filled with Dr Pepper we also ordered a plate and asked for half fried rice half chow mein and they gave us a plate with no rice and only chow mein. That was all today I've ordered in the past to and it's always worse then today. The worst time I ever ordered from panda I asked for 2 of the same order because me and my mom wanted to have the same thing and they were both completely opposite orders from the stuff we asked for and the stuff we actually ate together. We ordered 2 plates of fried rice and orange chicken. I got chow mein and broccoli and beef and some fried rice my mother got fried rice and Beijing beef with crab rangoons and got our drinks mixed up as well. They do not care whatsoever and have terrible customer service. The first time it happened I let it slide. The second time ok whatever now the 3rd time and from then on which is every other time including today.. honestly what the fuck. I got 2 lemonades and 1 sprite for my little sister and her friend. They got 1 lemonade 1 water and 1 coke. I got a sprite again like I always order that time they got me a coke and so did my mom. They gave us 7 straws for 4 drinks and gave us 3 forks for 4 plates when I specifically asked for 4. My mother and sister ended up sharing the fork. Don't get ur food here they do not care at all read more

You can walk in more than a hour before they close and they will not cook anything. If you ran out in my case white rice way before closing time, You are supposed too make some new as you are not close yet or closing soon or post something SOMEWHERE that you don't cook after 2hrs in advance from closing time So Customers like me can stop wasting our time traveling from Boston to Medford. Also if you say NO to whatever else they want to offer in substitute to you they start talking shit about you in a foreign language and they have done this twice to me thinking I only understand English or speak it, Extremely rude and offensive and I will stop taking my business there, or any other branch. I which I can minus stars. read more

I will admit. I used to love Panda Express. The food and portions were decent. The service was always so-so. You pretty much got what you paid for. This was way back when they were a small operation in the defunct Meadow Glen Mall. Now, this location near Fellsway? They used to be good. Mostly decent. Now, they are horrible! The food hasn't changed. Still okay. I'll give them that. The price and value are too exorbitant for what you buy. The customer service however: Downright Shameful!!! I stopped going for a long time and pretty much boycotted Panda Express. I recently started going back because of COVID-19. My usual places to get decent Chinese food that was worth the value are temporarily closed. So, I thought I would give them another shot. Why? Because of the way they set up the restaurant for my safety and value. The first few times were okay. The last experience (and final). Boy, was I wrong! I ordered a 3-Plate combo and the check-out cashier said that they needed to make more Lo Mein. It happens. So I went to the pickup area (on the other side of the restaurant) after I paid, left the vestibule, and was waiting in the designated social distancing area. They called a woman who was behind me up and she started looking at the package they called her for. She said it wasn't hers. The manager, Andy, who was NOT wearing protective gloves asked whose order it was. I said it could be mine. There was no ticket on the package and before I could check and say anything (I was wearing protective N95 gloves), he tore open the package and showed it was mine. I looked at him and said, "Are you serious?" NO. GLOVES. He started giving me attitude, threw it out with unprofessional gusto and said he would make me another one. He did...WITHOUT GLOVES AGAIN!!! I asked to speak with his manager and he said she wasn't there. Since he only touched the bag and I was hungry. I took it home with prejudice. I was going to change containers anyway. When I checked it, it was WRONG!!! Only a 2-Plate Combo, not the 3!! Thoroughly disgusted, I had to drive back from Boston, had to use another pair of gloves (which are worth more than $$ these days), and told him to take it off my credit card. For some reason, the receipt was smudged, so he gave me cash. Honestly, I will NOT risk my safety for this!! If a manager, A MANAGER will not adhere to our current standards during the middle of a pandemic, what does that tell you? He should be ashamed of himself and so should all of the brass at Panda Express. Never again, even when this whole mess clears up. I'm not about to risk my health for your food. Shame on you for not protecting your clientele! Shame on you, Panda Express!!! read more

Thank you for your response. But it did not address the problem. We ordered two plates and the to go packages are considerably smaller than in the past. And no extra teriyaki sauce and no soy sauce packets. Sorry to belabor the subject. read more

Got food via uber eats. I wanted Panda Express because of the new spicy chicken with the secret spice --- the secret spice is a ton of MSG & not spicy at all. The side of greens (broccoli) were bitter. The teriyaki beef ended up being chicken but didn't taste bad. Can't wait for that MsG/sodium bloat. Overall never again. read more

Great service, quality food. The stand alone location is nice and you can dine in very comfortably. Ample serving sizes as you would expect!

I have placed an order on a Saturday morning for pick up next day Sunday evening in June 2018 from this new location in Medford ma 02155. they confirmed my order and delivery time with the store phone number for contacts. on Sunday I went to pick up my order 25min earlier than my scheduled pickup time. to my surprise, the store was not in operation. not even open for business. I called the phone # provided in my confirmation for assistance. in 13 min I placed 4 calls to this number and no one answered the phone. I waited 20 min to contact someone to talk to. finally, I called the Cambridgeside Galleria location and the lady confirmed: " our new store not open yet". I wasted my time and I needed to get food for my guest. I went to a local Chinese take-out restaurant just 2 min away from this location and got my food. I called my credit card company to get a refund. Today I am told panda confirmed delivery of my order and i picked up. panda express had the audacity to confirm my order as scheduled and received money in advance without even open their unit for business, and tell my credit card company that i picked up my food. this is a fraud by this company. no one to contact. no one seems to care about the money they take from the general public. i paid substantially a large sum of money without getting a single item from my order. at this point i'm contacting the attorney generals office and the bbb. there is nothing called customer service in this place. so pathetic. read more

Never have any white rice when I go in and they replace it with fried rice without asking. Maybe give them some more white rice to serve? Also, I ordered a "bigger plate" and when I got there, the order wasn't ready and he just threw stuff on the plate without reading clearly that there should've been more added.. need more staff. read more

Their food tastes very good, however the language issue is horrible like when you tell them you have an order for Chris and they have no clue what you are saying so then they have you write your name and your order down on paper so they can talk to each other for 5 minutes and still have no idea what they're doing and now during the covert. When they have a waiting line outside only, they have no clue how to orchestrate that situation and they do not understand what a line is, no clue what front and back of a line means and worst of all when you are standing there at the door telling them what your name is and the GrubHub people continuously come up and stick their phone over your shoulder and then panda completely forget about you and will go run and get the GrubHub order, now I've been in line for 5 minutes this person showed up 5 seconds ago and is already walking to his car where is the six foot distancing rule, and then they can never seem to get the order right and when they forget to give you something they tell you just come back and we will give it to you, now when you tell them you just want them to refund your credit card, they'll come flat out and tell you they don't do that you have to come back and pick it up, or next time you remind us and we'll give it to you, good food but very poorly run. read more

Went in over an hour before closing, on mon, ordered many items, all large of Orange chicken (2) beef with broccoli, chicken with string bean, kung pao chicken, Shanghai beef, and (2) chow mein, drove home to find that they didn't pack my chow mein!???, Which was crazy! I ended up having to make some rice, and I was going to call them about it the next day, we started to eat and noticed that the Orange chicken was not cooked through!!!! Both orders were thrown out because I didn't want anyone getting sick.... The beef with broccoli and Shanghai beef were too pink in the middle so I had to microwave it through which just made it too tough....the chicken and string bean was cooked through but the sauce was so watery and flavor less...the kung pao was fine, but not enough heat...Terrible dinner! And we love Panda and never had this problem ever....maybe it was because it was close to the end of the night? I called them the following day and told them about how awful it was and how they never packed my chow me in and the woman who took my call was so rude and asked me, well what you want? And I said, well I want my money back for the missing chow mein and/or I would like my order to be replaced, with this..she answered no,no we don't do that! And hung up????? Really??? I was just going to let this go...but I spent too much to just not get a "better meal" like we usually have at Panda. Very Disappointed! Even more disappointed that this is how I was treated! read more