The service here is really unwelcoming. The staff, including the manager, seemed to be completely bothered by everything. On top of the bad attitude, our order came out almost completely wrong. We had items missing, there was no consideration from the staff to at least give out straws for the beverages. And no apologies for the errors. It was really disappointing. Total disrespect. There was no basic human decency/treatment. read more

Wendy's - Supervisor or manager - Burgers Near Me - Medford, Massachusetts

Ordered through Uber Eats, ordered a junior bacon cheeseburger, 10 piece, barbecue nuggets, large Coke and a large fry. I did not receive the junior bacon burger, and the barbecue nuggets were not thoroughly cooked to the point where after eating two nuggets, got was violently sick not to mention there was a long black hair embedded in one of the nuggets . I immediately through the food out. I tried dealing with Uber Eats, who was extremely unhelpful and said to contact the store . I had called the Wendy's location we ordered from I talked to the manager, who at first seem extremely irritated to even be talking to me and even said to me. " I'm busy helping other actual customers so I can't just help you." I explained to him what was going on. He said that they are trained into cooking the food properly, so he didn't understand what I was trying to say. I told him I just wanna make sure this doesn't happen to anybody else because I could not get a refund on the disgusting food that we received normally I do not do takeout like this. And considering nothing was really done about the situation I will be contacting the Board of Health along with the Better Business Bureau, so this doesn't happen to someone else. For a manager to speak to a customer that has raised awareness and concerns about the food safety in that establishment to brush it off so lightly just to help other customers. read more

For one. The dam ai ordering. It was fine by me. The thing got it right. But once I got the food that's when the problems started. One the system had flipped all the orders I asked for wrong. I wanted a large ginger ale and a spicy number 8 large combo. The employee gave me the food and instead I got a medium and still payed for the large. I told them this was wrong not once but five separate times. I had to even go in front and tell them how to do there job which I rarely ever do. They said they gave me the sauces when I didn't and I payed about 6 dollars worth of sauce for my family. Not even then after I said it's still wrong I don't want honey mustered I wanted bbq they still have me the other sause. By the time i finally gotnot right was 10 min after the order. My family was hungry and not one dam sorry. I went up to the counter after dumping out the drinks and told them what drink belonged in which sized cup and they still gave me attitude. The fact I had to tell them about there policies an how to do there job was horrible. I used to work at a Wendy's which is why I know most policies and rules. Don't come here. It's to much of a hassle to talk to the ai bots and to much to ask for something so simple. read more

I drove through this Wendy's on my way home today and was immediately disappointed to hear an AI voice over the speaker. Unsurprisingly, it got the order wrong, and while the error itself wasn't anything too egregious it was irritating knowing that it was not made by a human whose mistakes can be seen as an endearing imperfection. I sincerely wish management would take a stand against this enshittification and commit to respecting their employees' dignity. read more

Wow, just wow. Never have I been to a restaurant where I can kill an hour of my time without receiving a single calorie of food. The DoorDash drivers were really making themselves at home during these extended wait times. They were even allowed to take off their shoes in order to feel more comfortable! Talk about hospitality! I found the blood on the floor to be a nice touch as well. The ice machine was also so advanced that the average costumer could not get it to operate without a terrible noise echoing through the empty dining room. read more

Wendy's - LEAN ON MEE WHEN YOURE NOT STROOOONG - Burgers Near Me - Medford, Massachusetts

At drive thru I paid $3.20 for 6 chicken nuggets I got 5 Was not given a receipt, can't lodge complaint YOU HAD ONE JOB..... read more

Food was very fresh! Love the customer service! Very greatful my food came out how I wanted it. - Jjay

All bad. Don't go here if you want clean food and good service. Lazy, bad attitudes, out of dress code, earbuds, on phones, no gloves. Lack of customer service. Dirty dirty dirty. read more

Fairly busy location, you might have to wait a bit because there seems to be a long line at the drive thru every time I visit. Likewise, this Wendy's seems to be a Grubhub/UberEats/DoorDash hub - leading to a backlog of orders that the employees have to deal with. The food is about what you would expect from a Wendy's - cheap, filling, tasty, but super greasy. Turnaround time is variable depending on how many other people crave unhealthy food that you crave it. IG: Feastcoastoffense read more

I waited in line for 37 mins. There was about 7 cars in front of me. When I pulled up to the window there was kid sitting down watching this woman do literally everything. The food wasn't hot either so it's not like they were waiting on food to cook. Rated 5 stars so you guys would see the rating read more

Wendy's - a parking lot at night - Burgers Near Me - Medford, Massachusetts

So tonight I got off my eight hour shift, drove to wendy's and there was a super long drive through line (starting to block the parking spots against the building). I said screw it, parked and ordered on the tap screen. I sat in the wendy's for half an hour waiting for my food, I watched my stupid spicy chicken sandwich sit in the window with a line of 6 others because people were not packing the orders of the people inside the store. After half an hour, my name being shown as ready and then waiting another 10 minutes I was given my food and left. There was no line outside anymore, literally only the person ordering. This was ridiculous everyone inside was unhappy, worst experience i've had with fast food service thus far. Also to top it off, I got home and my large fry wasn't even filled all the way, it was a little over half. read more

As other reviewers have mentioned, be prepared to wait for your order and be sure to check everything before leaving. I've been here a few times to order sandwiches and salads from this Wendy's. On each visit, I've had to wait at least 15-20 minutes for my order to be ready. There are at least 12 orders (not including drive thru) ahead of me when I arrive here as seen on the screen above the counter. The other customers seem frustrated, but accept the long wait times for their orders. The staff here seems overwhelmed each time. I've been to other Wendy's which are as busy as this one, yet the other stores seem to get my order done quickly, in particular the Concord, NH Wendy's during lunch rush. My order (ie a Taco Salad) there is usually ready in under 3 minutes. Here in Medford, it took close to 20 minutes for the same thing. The only thing good about this location is the menu pricing, which is lower than some of the other Wendy's in the area and the locations near my home. read more

This restaurant is a total disaster. Everytime I come here, the line is anywhere from 5 to 15 cars deep and it takes FOREVER to get food. And I don't mean once in a while on a busy Saturday night: I mean always. Then, when you DO finally get your order, it's either wrong, cold, stale, or missing an item. The soda is flat and flavorless, and I wouldn't be surprised if that machine had a few cleanings skipped. Also, while I dont need five-star service at a fast food drive thru, it's hard to shake the feeling that some of the crew appears almost openly contemptful of their customers. It's a very hostile vibe. I don't normally review fast food locations or have super high standards for them, but this place is so consistently terrible at what they do I felt obligated to let other people know. It's close to my home, so sometimes I roll the dice and give it a shot, but have never gotten lucky. The Wendy's location in Everett, on the Revere Parkway, is a MUCH better location, and not much further away. Go there! read more

Terrible service! They really don't care about how big is the drive thru line..Very slow service! I've been waiting for more than 1hr! read more

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First, the dine-in was closed so had to go through the drive-thru. Went for the drive thru. Burgers were cold on delivery and did not taste fresh (even for fast-food standards). Would not revisit this chain of Wendys read more

Terrible service, very very very dirty and smelly place. No trays for snacks, because they were all dirty, the floor slipping so greasy

Visited my friend that lives 2 minutes from this place. We were in a hurry so we just went for the drive thru. We ordered and didn't wait that long since the lines wasn't long at all. Grabbed our food from the window and just stopped at the parking lot to eat the food real quick. When we grabbed the food we got we can't even tell what we ordered and it seemed like we ordered the wrong burgers. They didn't even give us a straw for our lemonades and on top of that we waited for our burgers for like more than 5 minutes. When it wasn't even that busy in the drive thru. It wasn't a big deal but we felt like what we got wasn't supposed to be our burgers and mine was the avocado blt but it was so spicy and I didn't know. When I came looking for a drink the straw wasn't given to us like I mentioned above which made it worse. Oh well! Thank god I don't live in this area. And I don't really go for burgers for the most part so atleast that's a good thing for me. Hopefully the employees gets themselves together when working so they won't miss a thing for costumers that chooses to go to drive thru. read more

Slowest service of all time But food is always right and hits the spot Can't have it all lol read more

Trash place, never come again. Waiting for 1 hour to get food here, and very dirty. Hope this place closes soon ...

Place needs new staff. Service is slow as hell. Drive thru lines would be backed up all the way to the entrance. One time I decided to go in and witnessed the manager yelling at the cashier for being on his phone (while a line was building up) Never messed up my order tho read more

slow service even when there was not a lot of customers, rude coworkers and they seemed like that didn't know what they were doing, gave me a different order read more

I should have checked yelp before ordering through Uber Eats - placed an order almost 2 hours ago and the poor driver still waiting for the food. Never again. Wendy's should close this location. read more

I ordered from here through Grubhub. They sent the wrong food under the wrong name and there was no way to contact them to fix the problem. I did get a refund, but that doesn't correct the mistake. read more

Joe and I stopped for a quick lunch at this Wendy's during a very busy lunch rush. We were paying separately, so he was ordering first. Joe: I'll have a double cheeseburger. Poor Unintelligent Kid Employee (PUKE): "What king of drink?" Joe: "I just want the sandwich." Puke: "I already rang up the meal." "I don't want the meal." "It's already in there." "I'm not paying for the meal." "I already rang it up, you have to." "No, I don't, I can just leave." "I can't unring it." "Get a manager." "It's too late. They're already making it." "Well I don't want it." (this continues for another minute) "Whatever. It's like $2.89 or something." Joe hands Puke $3, gets change, walks to end of counter, gets bag with burger. Kitchen crew continues working furiously, glancing at Puke expectantly for the next order. I order fruit & yogurt & Caesar side salad. I get to end of counter, Puke meets me there, he is sweating and panicky, he throws all sorts of food from the bagging area in 2 bags, shoves them at me; "Just take it. Things are all messed up. The food won't stop" Joe & I sit down and enjoy our burger, yogurt, and salad. And fries. And another fry. And a chicken sandwich. And a garden salad. And a 5 piece chicken tenders. read more

Wow! HORRIBLE customer service every single person was frowning who work behind the counter no people skills at all the line in the drive-thru is always around the building the front counter is always packed these so called workers are moving slow as hell not a care in the world I've been in there a few times because I work for a delivery service every time I go in there everyone looks mad with no customer service skills the workers are doing barely anything stand in there forever waiting for food ridiculous new management is needed big time! read more

This fairly new Wendy's has problems. Lots and lots of problems. Jim's review is spot on. Be prepared to wait and watch your order very carefully. You will most likely have to advocate for your order so you get it right. After waiting and being frustrated, enjoy your fat filled meal. read more

This is the worst Wendy's if you like to get what you ordered or expect some decent customer service. The girl in the drive through was extremely rude. It was late night so we must have been bothering her break. When we got the food and went home realized that 3 things were missing from the order. Sooo annoying!! I called the customer service number and the woman was apologetic and very professional. Too bad the employee at that location was rude and didn't care if we got our food. Some people shouldn't work with the public clearly. UPDATE, I got a call from the store manager and he apologized and offered me a free meal for the inconvenience. I gave him 2 extra stars for that gesture. read more

Thought the way I was served here was maybe just me being anal (like I am about most things), but after reading the reviews later that day, ITS NOT ME... This store sucks! First off I ordered my son a kids meal with Oranges & they gave me Fries - Guess thats too much to ask for (a change)... They screwed up the order I had (they charged me twice) and then the Oranges just threw me over the edge... If you go here just be specific & double check your bags... Otherwise, the food was Wendys - you know what you are going to get! read more

Went in this afternoon with my mother for a quick lunch ( 2 small salads). the store was not busy and we walk up to the counter. The lady who barely spoke English took our order. After that she walks over to the kitchen area and starts to chop up chicken to put on our salads. At this point my mother noticed she wasnt wearing gloves (after just touching some money) and she spoke up and said something to the woman. The Lady got all upset telling us she had no idea what we were talking about and she knew how to do her job. I informed her i have a ServeSafe (which i do) and explained that by law she is not allowed to handle food when she is already handling the cash register. and if she is really needed in the kitchen are she must first wash her hands and put on some gloves. She had no idea what i was speaking of. Then a manager came in from outside heard us fighting with the woman and walked right to the back and hid in the office. Finally another woman from the Kitchen gave us some new salads. I will never go back to this location. Please everyone be careful when you visit here. watch them read more

Wendy's - BE CAREFUL this lady does not use gloves when handling food. - Burgers Near Me - Medford, Massachusetts

They have been scamming Grubhub customers by charging customers credit card twice. The second time they charge the day after for a dollar and change with no authorization (thinking the customer won't notice it. When I contacted GRUBHU, they transfer the call to another department because they have no explanation and the other department puts you on hold and gets back with the explanation that the additional charge is a PRICE ADJUSTMENT! It's an obvious SCAM and when I filed a complaint with the corporate office TWICE, they failed to respon. read more

The customer service was horrible and this girl cashier was giving attitude for no reason and they gave me 3 nuggets in my biggie bag when I was supposed to have 4 and they were mad after I was asking "how do I scan a rewards code?" And it took almost 25 minutes for my order read more

The food is ok but nolonger tastes fresh like it used to, the soda is the biggest problem it's name brand but gross, to much water possibly? Not sure why but somethings wrong with the machine , I'd pull over and wait in line at the dollar tree across the street before going there for a drink read more

FAST FOOD!!!!! Sure every time I come here this place is SLOW as FCK ! I'm writing this while I wait 20mim for a 4for4 smh ...I can see why this place gets bad reviews it's FAST FOOD! DAMNIT read more

Worst Wendy's around. Avoid the drive thru at all costs if you can. You could be the 3rd car in line and still wait there for 20min. The customer service is horrible. You feel rushed when ordering and they talk to you with such an attitude. Then when you pull up to the window you're still waiting a few min cause your food isn't ready. Overall just really poor customer service and nothing is taken seriously read more

i live 2 mins away and would rather drive 10 mins away to everett for wendys. The medford location 100% of the times i been there are always missing a piece of the order or get it wrong. You will always find people needing to go in and fix their order cause the drive thru screwed up the order. Late nights two lines in the drive-thru, one to order and one beside it to get your missing items or fix the wrong order. Do yourself a favor and go somewhere else. read more

Had a event to goto so I wanted to get something fast... pulled into drivetru and theres 5 cars not even moving.... after about a few mins I decided to go in and get something.... at least 4 people standing there behind the counter just standing there. As I stand at the register girl tell me the girl working the register told me the girl went out back for a min..... the manager comes from out back looks at me and turned around so after a few mins I walked out ILL NOT EAT THERE AGAIN........ read more

Getting a meal from here is a lesson in what not to do in the service industry. You would think that in fast food it would be hard to achieve a description of "inattentive" but this Wendy's managed in spectacular fashion. The guy taking my order at the drive-thru started off fine, but he cleared the screen very quickly before I could review the order he took down. When we got to the window he said absolutely nothing. Didn't confirm the price or anything. Just put his hand out for my payment. Fine. Gave him the card. Got card back without a word or a receipt. When he gave us a bag of food the order was unsurprisingly wrong. The complete lack of attention at all was so low that it feel below my already low expectations. Don't go hear. Go to Five Guys. read more

So I was really hesitant to go to this Wendy's after reading all the bad reviews but after smoking A LOT of weed, I went against my better judgment and went anyways(only place close that was still severing ice cream ) I pulled up to the drive thru and there was no line Order was taken promptly Food came out fast and the order was correct The only bad news is that I wrecked my Mercedes on the way home because I was trying eat my frosty and drive at the same time while I was stoned to the bone. I can't really blame that on Wendys though, but hey that's what insurance is for... All in all great Wendys. SIX STARS!!!!!! This weed though read more

Its good food fast. Its always fresh, hot and tasty. Drive thru is sometimes a little wait, but once you take a mouthwatering bite of that spicy chix sandwich..its sooo worth it! read more

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Aggravated.... pulled up to drive thru, I waited a good 5 minutes and starting saying Hello!!! Before finally getting someone. I ordered and pulled to the window. They told me sorry a few times. I accepted. Got home to find 2 sandwiches missing and the sour cream. I usually check the bag because this is not the first or second or third time this has happened. But I was exhausted. They must make so much money off of us not checking. read more