Order said it was ready at 7:05pm Then 7:09pm Employee (who was clearly extremely overwhelmed - not her fault) pointed to a pile of slips and told all customers waiting it would be a while, they only have 2 cooks. When asked about a refund, I was told to contact door dash even though I ordered through Smashburger website. Door dash could not assist, employee said "that's what we are told to do by the manager, call door dash." The order was ready 30 minutes later and the chicken was horrible! It was rubbery and inedible. read more

It feels weird giving a burger spot five spots but this is one of the best burgers I've had in my life. The bun was soft, and the burger was somehow flavorful, crispy, and juicy at the same time. It was reasonably priced and the workers were kind and honest about what to choose from since I wanted a milkshake but wanted help finding a lactose-free option. They made me a fan of smashed burgers and since then I've been searching for that feeling again. read more

The restaurant offered excellent burgers in a clean and tranquil atmosphere; the restrooms were also spotless. read more

Smashburger - Enjoying this burger. - Burgers Near Me - Medford, Massachusetts

The food has its ups and downs, but for the most part, it's pretty good. Problem is when you want to eat inside the restaurant they're usually 2 to 3 employees staring at you while you eat at the registers. They just stand there and stare at you it's kind of uncomfortable. Well, not kind of but it is. I'll try not to go there to eat inside. Then the owner sat down or whoever the head guy is at the table next to us and turned his chair, and it was staring at us like literally arm's-length. WTH read more

Smashburger = trashburger If you like burgers stay far away from here. Slow service, many dirty tables despite me being the only customer in the place, and to top it off, nearly inedible food. I spent like 25 bucks on a burger and chicken wings and threw like 75% of it away. I hate wasting food or money but it was just so so bad. read more

Employees look at you and dont say hello nor one second ill be right with you ive been here sitting for 7mins and friends of employees are here and they are having conversations yet haven't interacted with me while in line read more

I made a mobile order for a cookies and cream milkshake at 3:24 pm and estimated completion was 3:41. I got a text saying earlier pickup of 3:28 so I went early at 3:25 and told the staff my pickup order. She found my ticket and stuck it on a bag. Ok, so I thought she was going to work on it. Nope, she made a milkshake for a togo order for few mins so ok, I kept waiting. 10mins later, no one worked on my order but the same female staff was working on a milkshake finally so thought it was mine. Mind you, I was sitting right in front of the wait counter and we made eye contact several times cause I kept hoping she was working on my order. Finally, she made a milkshake that I thought was mine, but she started drinking from it so I was like, ok, she made one for herself...where's mine?? She went back inside kitchen, came out, told her manager she clocking out and left. I was like, ok, so who's working on my order? Its already 3:45 and I actually got a text earlier from Smashburger my order was ready at 3:37??? So I asked the manager where my order was, he was looking around and found my order ticket and he said, oh, we actually ran out of ice cream so can't make your milkshake.....WTH??? Why didn't that female staff say anything??? She knew my order can't be filled but let me sit there waiting??? In fact, she made herself her togo milkshake and left. I wasted all that time waiting for a milkshake that would not be made, probably because she wanted the last of the ice cream for her own shake. She could have just told me right from beginning they were out a d I would be totally fine. But I guess she didn't care or thought it would be funny. read more

I used to go out of my way to get my favorite burger here. We went there recently and got a lot of burgers to go. When we got home we all agreed these burgers were excessively salty. Commented on the website and got no response. Won't be back. read more

i think it was good! i don't know why its rated 3, the staff was friendly and food was very enjoyable

$20 for cold food. Had the lights off to deter customers.... Nobody takes pride in their jobs anymore. Pitiful

Ordered a burger and my wife found a hair in the burger patty. The manager issued a refund, but it ruined the experience for my wife. read more

Smashburger - A long hair embedded in the hamburger patty - Burgers Near Me - Medford, Massachusetts

A friend of mine recommended we go to this restaurant in the menu looked great. The service was terrible and then my burger came out and it was actually raw in the middle. When I ordered it medium rare I sent it back. It came back raw again then I was told that the waitress told to cook that I wanted it raw that just doesn't even make any sense. They probably could have a really nice place if they could just get their act together, but I wouldn't recommend eating there until they get their act together. I would blame a lot of it on the cook. The waitress we had was new the hostess we had was not New, but she was a little clueless. read more

After being introduced to this wonderful fast food chain through a Yelp Elite event, I knew I had to try other options here. You can choose between getting a double or single patty. We ordered the Double Smoked Bacon Brisket Burger, the Truffle Mushroom Swiss Burger, and Smash Fries. The Double Smoked Bacon Brisket Burger ($12.39) looked SMOKING good. From the bite I had, I never had brisket inside my burgers before, but they sure matched well and tasted so flavorful! The Truffle Mushroom Swiss Burger ($7.09) was a burger I've had my eyes on the first time I saw it, and while it may look kind of sad and dull, the FLAVOR was absolutely deeeelish! Unfortunately, the truffle mayo is not as abundant as I would have liked so the parts that the beef patty missed were kind of dry. But trust me, that swiss cheese and mayo with the mushrooms is like striking gold. You'd have to try this for yourself. The Large Smash Fries ($4.59) are for sure one of my most favorite fries. They are thin and not too potatoey, which I like, and the garlic, olive oil, and especially rosemary bits offer so much flavor to them. Sadly, they did give us un-fresh ones that were under a lamp before we even arrived, so they weren't as warm and crispy as I would have liked. Everything was still amazing though! You can guarantee I'll always consider Smashburger for a tasty fast food option! read more

Smashburger - Truffle Mushroom Swiss Burger ($7.09) - I swear it tastes better than it looks! - Burgers Near Me - Medford, Massachusetts

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Went for the first time and the burger started out amazing and then slowly got saltier, could definitely be improved but otherwise pretty good read more

ok Sorry to be a Karen - not like me to NOT- say anything to the actual people. I guess I was feeling non confrontational - But seriously no one was wearing gloves while touching bread sandwiches all meal prep . Going btw register and food. Come on The roast beef sandwich was good as I tried to put that whole thing out of my mind. Board of health called they would like you to get food safe certify read more

Heard several good things about Smashburger and was excited to try them out! Went as a party of two and we had VERY different experiences here. When we got here, there's typically screens to self order, but they were done so a worker had to manually put in the order - there were only 2 people ahead of us but it took well over 10 minutes for it to be our turn. Not their fault though! I got the Classic Crispy Chicken Sandwich with the onion rings, while the other ordered the Truffle Mushroom Burger with Smash Fries and Oreo Shake. We sat down and our oreo shake shortly arrived and it was SO good. It had oreo chunks in it and was heavenly. After a bit more, the truffle burger and smash fries came out and so much truffle it was amazing. The burger had a lot of mushrooms with a strong truffle taste, and it was very juicy as well. The Smash fries were seasoned really well and was plentiful. They ended up getting my order wrong and I waited such a long time for them to correct my order - they kept insisting that I ordered another burger until I showed them the receipt - to which they sincerely apologized and got the correct meal right out. In short, I was very unhappy with my meal. They had a giant piece of fried chicken and it was very crispy, which was something that I enjoyed, but the mayo they put was SO SALTY. It physically hurts to eat this sandwich because it was dry out my entire mouth no matter how much water/iced tea I drank. The onion rings were even worse. It tasted like fried, overly salty sticks. Definitely was not feeling well after I ate half of the sandwich. Food is good here, service can be ehh, but DEFINITELY avoid the onion rings and the Crispy Chicken Sandwich! read more

Smashburger - Fried Classic Smash Crispy Chicken - Burgers Near Me - Medford, Massachusetts

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The food was absolutely fantastic! The burger was juicy and perfect and tasted great. the fries were good as well. I was surprised at the fact that it was totally empty. read more

Dined in for lunch and the service was super friendly and the food came out fast and tasted great!

Burgers were tasty. Fries were cooked perfectly. Sulley took our orders, and she was so friendly! Store was also very clean. Will be back!!

The lady at the counter was great! She was very patient with me, describing what's in the burgers and explaining that getting a combo would save me money. The set-up is that your order and get a plastic table tent with a number on it. The burger is made to order and then delivered to the table that you displayed the number. The burger itself was 5 stars. I got a single patty, but it was oversized, being bigger than the bun that held it. There were adequate veggies along with a special Smash sauce in the burger. Sadly, the fries were so disappointing. They are skinny fries and didn't have much seasoning to them, quite bland actually. For me part of getting a burger is full experience, including the fries and the drink, which in this case happened to be a Dr. Pepper. The Dr. Pepper came from the fountain and was excellent on this day. While the burger was good, I don't think I'd come back which is why I've given Smashburger a two star rating. I'd rather go to Five Guys as their fries are more substantial, and they even give free peanuts. My meal at Smashburger costed almost $14 which to me is a bit pricey for what I got. I normally bring my lunch, so this was certainly a splurge. read more

My husband was waiting for our food when a previous customer had come by and notified the cashier that the burger he received was not his. The cashier took back the burger and proceeded to put it into the bag meant for us to take home. My husband questioned her asking if that was our food and she acknowledged. How can this be sanitary?! My husband walked out of the store as he should. Buyer beware, unbelievable how many other times this might have happened. read more

service was fast, and server very friendly. ordered chicken broccoli with cream sauce, (alfredo) Excellent and tasted great.

I ordered a Turkey burger, gluten free bun and large fries. My meal was ready on time, but it was disappointing. My large fries was half filled to the top and my burger was pretty standard- not worth the $20 I paid for the meal. My Turkey burger also had a random beef patty on top, and I can't eat beef. Seems like someone just forget it was there and never removed it. I was also missing the avocado from my sandwich. I would only order from here again for convenience, but most likely would go somewhere else for a higher quality product if I'm going to spend the money. read more

I come back for the food, but the service is so bad, sad to say. The young girl at the order booth was rude, and was only interested in her phone. She wouldn't even make two shakes. Insisted she could only make one, yet as i sat down she began making a ton! I hadn't seen her there before. The milkshake counter was truly disgusting. It was simply disappointing once again. I don't know why I come back. The only salvation was the middle aged woman in black who delivered our food to our table. She was very kind and capable. This establishment (minus the cooks) needs a hard rewire and a serious staff consideration. The front counter people have consistently been rude in all the time I've been a customer! Will look for another burger place asap! :( read more

I placed an order for delivery from the Medford location. I placed the order and waited the amount of time for the order to arrive. I received a text saying the food was on the way. Then another message that the driver was having a hard time finding the delivery location and that I should call the driver directly. I called at least a half dozen times and the driver never picked up. Then I got a message saying that the food was handed to me, which I can assure you it was not. I tried to call the store and no one answered. My card was charged but I never got my order. Next day I sent messages and email and never got any replies. I would comment on the taste of the food but obviously I never got to try it. Terrible experience!!!!! read more

Even just picking up is excruciating at this location. The staff here is practically menacing when they aren't completely uninterested in serving you. It's like a sketch routine of employee's at a fast food joint. And the food has become less consistent. The onion strings which are the draw for me are still good but the burgers have been less appetizing each time. read more

Second time I've tried this location. Second I'm completely disappointed. See photo. Three tiny mushrooms and forgot half the ingredients read more

Smashburger - Three tiny mushrooms? - Burgers Near Me - Medford, Massachusetts

Great burger - the triple classic is just simply crave-worthy. The fish sandwich during lent and the chicken are sneaky good. The staff has always been very nice. Lena in particular is an All Star! read more

Clean your bathrooms smashburger. not only does it appear filthy it smells disgusting. The sink hasn't been scrubbed in months #facts. I get the concrete rural feel but come on, people eat here.... I'll give it one more shot when I return but if it's not cleaner we're good..... read more

This has become my go-to burger joint in the Boston area, pulling ahead of Tasty Burger in Harvard Square as well as the Five Guys chain, Shake Shack, and Fuddrucker's. Why? Because really, EVERYTHING they have is good, and unlike the others (except for SS), you can actually buy (gasp!) a beer or cider to go with your food. No, they're not really good craft beers, but at least there are 2-3 non-Bud/Coors alternatives, and the Angry Orchard cider is a safe bet too...best of all, it comes in a chilled mug! Prices are shockingly reasonable, especially if you go with their plain "Classic" burgers instead of the specialty/themed burgers. If on a budget you can even ask for a decent sized paper cut to get ice water instead of buying a refillable fountain drink. Now about the burgers: they aren't the biggest (that would be Fuddrucker's, which costs more since you're also paying for the toppings bar) but the meat is perfectly cooked---well done on the outside but still nice and pink on the inside. Many of these burger places that don't ask how you want it cooked, tend to generally overcook leaving you with a sadly bland piece of meat (looking at you, Five Guys!). The specialty burgers come with different kinds of quality buns, not the bottom-of-the-barrel Wonder Bread type plain white buns (ahem, Tasty Burger!). I'm usually a low-carb eater who avoids ordering fries or onion rings, but Smashburger's fried carbs menu is too damn good not to order whenever I come in: the potatoes and sweet potatoes are fresh not frozen, and hand cut in just the right size, and seasoned perfectly with rosemary and garlic rather than just bathed in salt as you often find at other places. My only small gripe was their shakes, which are made with Haagen Daaz, which is premium supermarket ice cream that often beats out at ice cream parlour ice creams. Well, in a shake you can't really taste its extra goodness, so it's kind of a waste for the hefty five bucks they charge you, plus it's a rather small serving. I'd rather have cheaper ice cream at a cheaper price and in a larger serving...something that Fuddruckers seems to do best. The bigger gripe is that they're only open until 10pm, but it's understandable given that they are in a sleepy residential area not right next to college campus like Tasty Burger is. Oh, and last thing: despite the modest prices, this location has a surprisingly upscale/decent ambiance! I mean, nice wooden tables and gentle non-white-glaring lights, which means you can relax and enjoy your food instead of feeling like you just want to gobble it down and GTFO like the other places (Fuddruckers and Shake Shack are the only exceptions). Plus it's quiet and calm, unlike Tasty Burger. I daresay that if they opened up a location near Harvard, they would easily put both Tasty Burger and Shake Shack out of business in no time at all. Service was excellent, btw---nice cashier, and they also bring the food out to your table instead of giving you a flashing/beeping coaster that makes you come to the counter to pick it up yourself. This place really deserves to be much more crowded than it is. read more

if I could give this place a negative stars I would. not going in with high expectations because its a fast food place but I didn't even get to eat my food. I went with 4 friends. 2 ordered burgers and 2 of us ordered chicken sandwiches. my sandwich came out as a burger. I brought my tray up to the counter and kindly said that this wasn't what I ordered and I asked for my chicken sandwich. thinking the kid at the register understood what I was asking he reached over to the kitchen and said this was supposed to be chicken I went back to my seat and waited for the correct food to come. The kid then brought the original tray back over and said this is what your ordered. I said no I ordered what my girlfriend ordered pointing at her plate. At this point my friends were getting annoyed saying can you just bring his correct order. He took the tray back to the counter. needless to say the food never came and I didn't get to eat so finally after my friends had all finished eating I just went up and asked for a refund. They werent even planning on making it. Mind you the kids at the counter we're sitting there drinking sodas and eating food which is kind of gross while they are servicing people food. I dont want your nasty grubby fingers that were just in your mouth serving my meal. what a waste of time. I will stay with 5 guys! read more

I haven't been to smash burger since the summer. Me and my boyfriend loved their Cobb salads. What a surprise when we went back. The salad was half the size and everything was thrown around. No toppings and it just tasted like a side salad purchased from a shitty fast food restaurant. I ordered their chicken tenders which also were disgusting. The tenders are all breading and no meat. The wings were dry and needed to be baked or fried longer. It's such a shame that smash burger has gone down drastically. The person taking our order was not approachable and just hated her job. There was trash everywhere and overflowing trash barrels. The person putting the orders together was wearing the same gloves she was picking trash up with. If I can rate this place something lower than the star I would. Terrible terrible terrible. Bring back the traditional clean smash burger. Burger King and McDonald's is not my thing but these places are doing a much better job. read more

We just went in and ordered, (simple, 2 basic burgers and one fry), we waited a full half hour for our order, watching other orders go by. Come to find out they forgot one of our burgers and took a half hour to complete the order, so one of the burgers is gross and cold. The workers all saw us sitting right there, we were polite and tipped well, we will never ever patron again. The congealed burger is predictably disgusting. read more

Order confirmed at 6:11 , we left the parking lot with our food at 7:02. The order we did receive was short 2 items and freezing cold. I will not be returning. read more

Love the burgers, fries, Brussel sprouts. For fast food, these are really tasty burgers! Haven't had a bad one yet!

Hands down the best burger I have ever had. Tried other from different establishments including Shake of the shack an they do not compare. read more

Smashburger - Smash Burger Beacon, Double Classic. - Burgers Near Me - Medford, Massachusetts

I've been here at least 3x within the last month and that's because I've just discovered smashburger! I am not a burger person at all but man, i crave smashburger ALL THE TIME! I love their BBQ, bacon cheddar burger. Every time I think of ordering something different, I just remember the juiciness of this meat and crunchy bacon and onion rings and I just can't not order this. My husband has gotten the spicy jalapeño and buffalo and blue cheese burgers and love both. Always order a side of smash fries. They're drizzled heavily with garlic, rosemary and olive oil. I typically prefer sweet potato fries over regular fries but the smash aspect works better with regular fries. My 4 year old (and ME!) loves the haystack onion rings - tiny, salty, crunchy. She also got chicken fingers and it tasted good. You also can't go wrong with the shakes. Oreo is the only way to go with our familia! I do wish that more people manned the cashier section. We came one weekday night and surprisingly, this place was brimming with customers. There was only one cashier = long wait. There isn't a long wait for food, thankfully. Someone delivers it to your table so you're not standing and waiting for it. A tip for customers - sit on the side closest to the inside of the restaurant/away from the doors. When the doors open, you can feel the cold cold cold cold coldness from the outside. Brrrrr! read more

Smashburger - Burgers Near Me - Medford, Massachusetts

Like all these new places Ive been trying out lately, Upscale Fast food I guess you could call it, Its overwhelming when you walk in & part of me thinks that they are covering up for SOMETHING... Just have good food & you dont need a million sauces and things.. But I walk in & see the menu and IMMEDIATELY needed to sit down & look it over. Ordered some burgers & Fries/Tots and then Chicken for the kids because god forbid they eat anything other than Chicken Nuggets. I got Mushroom & Onion Something or other & it was GOOD... a little dry, but otherwise good. BF got Standard Bacon & He loved. Tots were better than fries he said, but again we took to go & they were cold by the time we got home, prob better in house, Little ones loved the chicken said it was the best they ever had but again, they say that at Burger King... Milkshakes Im told were good. Would def go back when in the mood for a burger (which I NEVER am)... read more

Very rude staff here. The quality of the food is not great enough to justify dining here considering the customer service. If they don't care about customer service that you immediately know about, they probably couldn't care less about the food quality here. There are much better places around here, especially in Somerville. Bring your business elsewhere. read more

I'd been wanting to try this place for a while, and it wasn't as good as I was hoping. The burger was OK, not bad but won't win any awards, and not a ton of flavor. Points lost for forgetting my cheese, points gained for having a gluten free bun. Good, crispy tots, slightly above average fries, and I'm told the salad is good. 3.5* but I'll probably continue my quest for a go-to burger joint. read more