They are efficient and polite. Some of these places are just a nightmare , the guy that runs this…read moreone consistently goes the extra to help customers.

PLEASE READ! Important need to know before sharing sensitive information with this businessI went…read morein at 10:18 a.m. on September 23rd with my mom to have my Live Scan completed. My mom was also interested in getting a Live Scan done, so she asked the man working there a few questions about the pricing. Unfortunately, his response was rude and dismissive from the beginning. He eventually answered her questions, but continued to have an attitude and even questioned her about who she was. I completely understand that I was the person being serviced and that my mom was not the one receiving the service at that moment. However, she was simply asking a basic question about the prices listed so she could potentially receive the service as well. There was no reason for the interaction to become unnecessarily confrontational or disrespectful. There were other customers waiting for services who witnessed the interaction. After seeing what happened, they decided to leave before receiving service. The employee then asked me why those people had left and assumed they were with my mom and me. They were complete strangers, and I had no idea who they were. My mom simply provided her own name when he questioned her; she never said those customers were with us. I paid $104 for my service, and I should not have had to sit there listening to an employee complain about other customers leaving, especially when I had nothing to do with them. I came in expecting a straightforward service and basic professionalism and respect. When I told him that I was uncomfortable with him bringing up and complaining about people I did not know, he wanted to end the session. I had to convince him to continue with the service that I had already paid for. Having to do that was extremely unacceptable and made an already uncomfortable experience even worse. I came here simply to get my Live Scan done. I expected professional and respectful customer service, and unfortunately, that is not what I received. Based on my experience, I will not be returning, and I hope others consider this experience before choosing to come here. EDIT: -- from google review You speak about keeping sensitive information safe, yet you included my full name in your response on google WITHOUT my consent. Where in my display name, do you see my full name? You have my full name because of my live scan!! I understand that your process may require asking clarifying questions, but the attitude and manner in which we were treated from the beginning were completely unnecessary. As a paying customer, I expect to be treated with basic respect, professionalism, and courtesy. Unfortunately, this experience has been very disappointing. Your response did not improve the situation or address my concerns in a meaningful way. I sincerely hope this feedback is taken seriously so that other customers do not have a similar experience. Please do better.

Andrés was great, he helped me so much with my return process, I was having some trouble and we was…read moreamazing showing me all the process!

Quality/Quantity - Had to do an Amazon return. Easy in and…read moreout. Ambiance - A very small local UPS store. Of course, pack and shipping services. Mail box rentals. Design and print jobs. Service - No nonsense. Took my package, scanned the Amazon QR code, and gave me a receipt. Not very personable, but super efficient. Notary, shredding, passport photos, faxing and scanning are all available. Self service kiosk is also available. Price - Free today. Well, the cost and refund of my Amazon packages. Owner Comment - Congrats on your success since 1907. 1907 - American Messenger Company. 1913 - Merchants Parcel Delivery. 1922 - Acquired by an LA company. 1929 - Added air service. 1975 - Served all 48 states. And started an international service to Canada and Germany. 1985 - Next day air service started. 1999 - IPO, became a public company. 2001 - Acquired Mailbox Etc, Inc. 2003 - Rebranded Mailbox Etc to UPS Stores. 2019 - Drone delivery.

I run a small photo business out of my garage and have had a mailbox here for some 4 years already…read more They've always taken care of my mail and packages and said a friendly hello whenever there's no line. I probably have the smallest box size, but they take my biggest packages - light stands, flash heads, etc. No fuss, no airs, just reliable and good service. I'm typically in and out in 20 seconds if there's no package. It's a plus for whenever I go on vacation and redirect my mail there. No more lost/stolen packages! Total bummer about the lack of outbound FedEx, but personally, I think it's no hassle to print my own label and drop it off at Sloat. The lines are really slow at FedEx Sloat, actually. 15 mins wait or more just to grab a pickup - I think it's a good reason to extend service here. Just a suggestion for the owners - consider some way of adding a sensor to each box that indicates whether a box has mail/packages, notifies the customer. That way, us customers can save a few trips.

I've had a small mailbox here for two years. The rental price for the mailbox has increased almost…read morea hundred dollars every year. I ended up getting another box elsewhere, which is a pain - but I can't keep paying another 100 bucks every year. Also, this past year they've been closed a lot. If they're going to be closed all day they'll email you, but if they're closing for several hours in the middle of the day there's only a sign on the door, so you end up making a trip and putting money in a parking meter for nothing.

I use this place regularly and have for more than the last 10 years or so. I'm leaving this review…read morejust as a counterweight to the endless bad reviews this place seems to be getting. I like using this place. It's the same couple young workers there all the time. They don't remember me and that's fine. They just deal with an endless line of people all day long sending packages, making copies, or shipping back returned items. It's the same repetitive routine with them having to keep explaining the same instructions and corrections because we don't do this every day like them. Are they incredibly friendly and customer service oriented - not exactly but they do get you what you need to know and try to get you along on your way. This is not the kind of place where people would want to ooh and ahh and leave an A+ review because it was so great, or something. So all they seem to get are lousy reviews from people that were frustrated. That's not fair. They will try to help. One time, i recall, the fellow (i guess "erik" per other review comments) even was really kind and just paid for my fax fee himself because I'd forgotten to bring anything with me in rushing out to catch them just before they closed. Anyways, many thanks to you folks there at the irving str ups store for always being there and putting up with all of us all day long day after day. (Oh yes, and the self service kiosk where you can just scan the UPS return shipping QR code and print out your own shipping label is just da bomb...)

Communication and Customer Service Need Alot Of Help At Irving UPS STORE. Fourth time here and same…read moresub par service. They expect you to know the drill of what to do.I would only go back if desperate cuz so close to my shop

I often use them for package drop offs for FedEx and UPS. But they offer other services too. I used…read morethem last week for a notary service on some legal documents. They made it VERY easy and the price was VERY affordable. They performed the whole thing for me in under 10 minutes for start to finish. I was very grateful for the fast friendly guy who helped me. I'd happily got back for any of their services.

TLDR - consistently awful person and service…read more The man who usually works here speaks softly and has the gentlest "energy" But for the umpteenth time I had the weirdest interaction. I gave him a document to notarize. He asked where the rest was. Omitting details for brevity, but I explained myself. He immediately escalated by asking why I was being difficult. I disagreed with the premise and pointed out that I was literally holding *all* papers out for him to grab. Instead of noticing and focusing on the actual task/service, he was more interested on "winning". I turned around and was bummed we didn't have an audience. Very similar things have happened in the past when I've asked simple questions and he just creates friction and unavoidable conflict. Hate to be an armchair psychologist but this delusional man - operating under the guise of charm - needlessly turns basic interactions (e.g. "just dropping off, where do I put this box?" or "hey can you help me with this label issue?") into degrading, gaslight-ey situations claiming the opposite of the the objective, visible truth while it is happening. Pattern behavior, not a one-off instance. Passable place if you don't need to interact? ‍

Carla helped us out with notarizing and faxing legal documents on an early Saturday morning. We…read morecalled about four or five places beforehand and Carla was the only person who was able to support us right away. She walked us through the process and was patient with all of our questions. I work a lot with every small parcel carrier and this locally owned UPS store has the best customer service I have ever experience. We will actually be switching so that all of our notary, scan, fax, printing, and shipping needs is through this UPS store. You will not be disappointed!

Also came here to say that this store does NOT open in time. I'm here, Friday morning, open time…read moreclearly posted as 8:30 and it's 8:35. I have a very busy morning and was hoping this would be a quick dropoff before work. Waste of time!

To my pleasant surprise during my trip to this post office today, there is a lady Cindy, who was so…read morenice and pleasant to work with although I had more than 20 boxes to be mailed. She deserves 5 Stars!! My past experience at this location had been horrible for the rude service I received, but Cindy changed it all! However, I can it as the same for her colleague, an asian woman who is loud and intimidating to her guests for not having change for their payment and I even heard her laughing at a guest for asking a question on whether an item they were selling includes postage it not. I hope there will be more Cindys at this location.

The WORST post office location in SF…read more I've never had a single issue sending anything priority. When I need to be extra sure it'll make it to its location I add signature confirmation. Somehow the priority box I sent from this location never even made it to the SF Distribution Center. I wonder if it even made it in the truck from the post office. What an absolute joke. So now I get to spend my time hunting for answers, refunding a buyer, and awaiting a refund (haha) from USPS which won't come for months IF it's approved. UPDATE: USPS confirmed packed is lost. "We regret to inform you that we were unable to locate any delivery information in our records for your item." GO TO THE CLAYTON ST POST OFFICE.

I like the New Post Office location it has a bit more parking space then the previous Presidio…read morebuilding, plus it's some what more scenic due to the landscaping. The drive was further for me then the Post Office in the Richmond, but with Free Parking, and an excuse to just relax while driving under the towering trees of the Presidio I think it was a fair trade off. The staff was efficient, and I enjoyed not having to wait in line. In short if you have to goto the Post Office it might as well be pleasant :) Fyi , it's also very bike friendly with paths leading here, and an ability to secure your bike when you arrive.

Trash customer service…read more Guy behind the desk on 12/19/25 had the most condescending attitude. As if we were inconveniencing him by asking for instructions His favorite line was: "I'm not helping you with that" This guy needs to work somewhere else if talking with people isn't his thing Next time I'll choose UPS instead

THANK YOU for finally scanning my package in after two weeks!…read more It's an old iPhone and I needed the trade in to get the refund. iPhone trade ins beware! Positive vibes..

One of the women that works here said "you should have filled this out online, now I have to do…read moremore work," then took over 45 minutes to mail an international package off. Every time I've went to this post office EVERY one (literally ALLOFEM) who works here moves extremely slow. It's taken them 30 minutes to mail off a package to TX. But I did have decent conversations with a few of them. God bless and sorry for bad review! Do not recommend.

very helpful he can help u with anything excellent customer service this mail service is very…read moreConvenient around here for people live around the area service is great mail ,making copy everything that you need

The customer service was good and the process took less than 15 minutes. The gentleman helping me…read moreknew all the specifications on how the photo should look from not showing your teeth on a smile to looking straight at the camera as opposed to "taking a picture of my best side". It's best not to wear white as the background is white. All this for $15! If you're looking for a passport photo, this is a great place to get one!