I was given this company as I needed to ship my port to my travel agent. It was sent to me by…read moreFedEx but FedEx does not ship alcohol. They told me that Postal Chase would be able to ship alcohol. I came in and was greeted immediately and the process to send my port from Portugal was process and will be sent to Beverly Hills. As this shipment is alcohol, I had to pay a $10 fee for an adult to sign for the delivery . Service was around $36.00 . Great service and excellent customer service! Thank you for handling my service request.

We have been using this Postal Chase for years and years because it's nearby, the staff is always…read morefriendly, and we've never had anything to complain about. So even though there is a FedEx store a block away, when I needed something delivered "overnight" I didn't hesitate to go to the Postal Chase. And boy, am I glad I did! The package that I'd paid an astronomical fee to have UPS deliver "Next Day Air" wasn't delivered for 3 days. Yes, it was eventually delivered, eventually, but the person I sent it to was already in a different state. I went into the Postal Chase ready to have them tell me it wasn't their fault, or these things happen, or there's no guarantee, etc. Instead, the clerk took down the details and told me the owner would be in touch. He called me the same day! Before I even had a chance to complain he apologized and offered us a full refund. The best customer service I've run into in years.

Love them! They are so helpful and efficient!, lovely to talk and very understanding.read more

I was informed by the Fedex website that this location was able to provide shipping labels and…read morereturn shipping labels/service. This wasn't the case when I walked in on Monday afternoon. The front staff informed me that I needed to go to another location. She rolled her eye and actually left turned around and walked away. Very rude.

I'm here nearly weekly for Amazon returns and always impressed with the efficiency and friendliness…read moreof the staff! This is a great neighborhood spot to get errands done quickly and the staff is always helpful and kind.

Horrible experience, please stay away from this store. I was shipping a high value item (passport)…read moreand asked for next day delivery. Paid $200 and asked the gentleman to confirm twice that it would be ready to deliver by tomorrow 9am, and he did. When I got home I checked the UPS tracking and it said Monday, not Saturday. I went back to the store 20 minutes later and they said there was nothing they could do. I later learned he'd selected next day but forgot to select "Saturday." He first tried to say he'd clicked Saturday, then finally apologized. It got worse from there. My husband called Chase about the situation, and they told him that if he returned the package to sender, given it had only been 1-2 hours, he could likely pick it up at the store on Saturday (the next day). Instead, we're now getting a Wednesday delivery. I tracked this down with both corporate and field staff, who confirmed the store's auto service tier defaults to a 3 day return to sender, even though a next day option exists. Field staff on high alert tried to intercept the package, but couldn't, since the store had selected the 3 business day shipping option. So this store's error cost us a Saturday pickup and replaced it with a Wednesday delivery, on a passport we needed urgently. We ended up paying 5x the next day shipping amount to move flights because of this. They didn't offer a refund either, since technically the service wasn't "completed" as expected. I was told to write to the store email and have not received any response, apology, or refund even though I did not receive the service I was told I would (and paid $200 for). It's scary that this level of clerical error happens with high sensitivity documents like passports. Staff need much better training. Until then, I would not recommend UPS, and definitely not this store.

Mario is AMAZING. I had to ship a package for my work urgently and he got me all squared away with…read morethe fastest, cheapest option. He was doing 10+ jobs at once and still got me out of the store in under 10 minutes. Also - he was supposed to have clocked out 15 minutes before I came in. I'm only shipping with Mario from now on!

We typically go to the UPS store on Post and Webster but mistakenly sent a pick up to the Fillmore…read morelocation and immediately regretted it because our one other experience was the same; impolite, rude, and callous store clerk. Hopeful that since years had passed our experience would be different but unfortunately it was not. We simply stopped in to pick up a package and were unpleasantly greeted by the male store clerk. His general demeanor and the way he spoke to us and other customers was impolite and rude. My recommendation to the male store clerk is to cease all interaction with customers. You can suffer in your own sadness but don't spew your misery onto others. My recommendation to anyone considering using this UPS store is to stay away, and instead give your service and money to the location at Post/Webster. That location is pleasant, friendly, and helpful.

Ricky is a wonderful employee! He helped me ship my bridesmaid gown carefully!!!…read more Love this store

BEST UPS LOCATION IN THE CITY! I came as a walk-in to have some fingerprints scanned and was…read moregreeted by vibrant music and the most cheerful, friendly, and helpful employee, Rick! Rick was certainly the pulse of the store and went above and beyond to help me through the process. I highly recommend this location! Thank you Rick!

Honestly , I would like to give this business a 10 plus. The Timing and Services are So Very…read moreAwesome. They do the mailing, expresses and expression in the Peaceful and Calming atmosphere. There are Special and Positive Spirits that Stay. Including the Cat, when She's around. They also Make Keys and do Fingerprints and sell Greeting and Love Cards and Soooo Much More. They Notorize and I've been there Many Times for Many Reasons and If there was a Wait it wasn't long At All and Everond that Came In Felt like Family...And Yes Families, Tourist, Shoppers and Neighbors do COME IN AND SHOP. Once I Came In and Left Out Elevated IN My Spiriual Journey. It hasn't Stopped and I don't Need nor Desire it to. I almost Didn't want to post this Review because it's always been a Special and Wonderful Place for Us, however, that would be Insane Simply Because LOVE is ans was Made to be Shared. We're Not so Selfish and it's an Inner Joy of Gratitude and Appreciation for Services Greatly Done. Blessed, Blessing 0 p

The staff are considerate, conversational, and a joy to interact with. Also on the staff is Eiko…read morethe cat, who is friendly and appreciates scritches. I came here for moving-boxes, which were about half the price as what the UPS Store offered.

I feel compelled to leave a review because of all of the negative and unfounded reviews. I've had…read morea mailbox here for years, which means I come in several times a week. Bobby and co behind the desk are great. And postal chase is why I've never needed to buy a printer or a shredder. Since I work from home, this is a real bonus for me. And the prices are not only reasonable, they're set by the shipping companies. No idea what other folks are complaining about. Postal Chase is a reliable neighborhood business, staffed by nice folks who actually know my name and ask about my day.

Not only are their shipping charges outrageous, but the guy who was working today (longish dark…read morehair, glasses, middle age or beyond) was incredibly rude and has no customer service experience. I'd dodge this place if possible.

If you look around at these places many have surley employees and questionable practices…read more Unionpost is always friendly and helpful. I am a happy client

Been here a handful of times, finally writing a review. Every time there is someone super helpful…read more(and multilingual!) behind the counter. They've gone out of their way to answer questions and help me. Really nice.