I came to the store with some service needs and they were Johnny on the spot. They saved my bacon!…read more I will be doing business with these guys again soon. They have my vote.

We had an issue with our spa cover that was most likely a product defect. Jeremy handled the issue…read moreprofessionally and even went the extra mile and delivered a new spa cover to our house. I found that to be outstanding customer service. Thanks Jeremy and Henry. You guys are the best. Paul & Cathy Kukla

I would like to compliment Mike for helping me with jacuzzi pool pump. We discussed the options…read more Rebuild or replace with a new motor. He was very helpful. Again Thank you.

ZERO STARS- Terribly disappointed in lack of customer service. Daughter went in store to pick up 2…read morefloats. Online "Leslie's"price $119.99. In store Dan said no, $149.99. Husband was on the phone with our daughter. Dan said, no that must be the smaller size. We gave the Product Number "78369". Yes that was the float in-store. Dan would not match told us we needed to order online. I ordered online for pick up at store #429. They told us they couldn't see the order. We called back and Shane also said they couldn't see our order. To cancel our order and then she could buy them. I called the Ellsworth location #575 and spoke to Ronnie, who was an incredible help. He had the floats and when asked what the price was, he promptly quoted $119.99, just like the website. We cancelled our order, and will be calling the District Manager, Mark Mansfield on Monday. Easily could have been avoided if in-store staff could have taken the time and care to check the price. Highly recommend driving to Ellsworth and Brown, rather than dealing with rude and incompetent team members.

Definitely not spa experts. I gave them 4 tries and 6 weeks to repair my spa, which was under…read morewarranty, but within days it was doing the same thing I originally called them about. Owners never called, despite multiple requests, finally went to another company and within days they had it fixed. Costing me $1389 which should have been covered by SW Spas and Pool. Would not recommend investing in a spa through this company. They lack professionalism, expertise and integrity. -5 stars should be an option, but I had to pick 1.

Andre was so very patient for his sale with me. He never pushed or rushed me. He gave me great…read moreinfo to help navigate and to add value to my hot tub adventure. I purchased in October and have gone through a water change cycle with my tub. It was easy and I could not be happier. It's truly a pleasure to do business with a family business. Look for the yellow duck. You can't miss it.

We chose AZ Spas & Patio because they highlighted customer service. Unfortunately, our experience…read morewas the opposite. We bought a Marquis Crown Epic (delivered Feb 2023) and dealt with repeated leaks and failed parts (lights/speakers/MicroSilk pump). After several "fixes," problems kept returning. The spa came back from their shop on 9/18/25 and immediately leaked 8-10 inches/day. The next day they said they're no longer a Marquis dealer, told us to contact the manufacturer, and refused to engage further. Over 2+ years, the spa was in reliable working condition for only about half the time. With inconsistent communication and repairs that didn't hold, we can't recommend this dealer. We're now pursuing a full warranty remedy with the manufacturer.

First class. What a great experience. From the sale to the…read moredelivery it was great! This is my first spa and we are enjoying everything about it

Have you ever done business with a company that makes you feel like you are their only customer?…read moreHave you ever worked with a business who knows you on a first name basis? Have you every worked with a company who seems to drop everything and run across town to help you out? Do you ever wonder what has happened to good customer service? You must go and and see Tim and his staff they will treat you like family. Their service is second to none!

To Gary and his wonderful staff,…read more Our boring backyard has been transformed in to our own little oasis!!! Neal and I can't begin to express our appreciation for a job "very well done"! The entire project ran like clockwork. The planning and execution was seamless. Your work crews are craftsmen, very skilled and meticulous. Gary, the project started with your creative design. You listened very closely to what features we wanted and you incorporated those ideas into a masterpiece we now proudly call our backyard. Throughout the project, your team was very responsive to any concerns or questions we had. As our daily point of contact, Mike was wonderful to work with. To say that you and your staff went beyond our wildest dreams in the quality of work and customer service would be an understatement. Our backyard project also included a spa built and installed by your company, Spas by Design. The quality of your spa is untouchable. Also, I can't say enough about Bob Campo, your sales manager. When, as new spa owners, we were having some concerns about how to maintain the proper water quality, he came right over to help with a big smile and words of encouragement. Gary, this is what we learned about you during our backyard project. You LOVE your work. You're very good at it. You run your company with integrity. Your word is golden. We can't thank you enough! Neal & Lori

Saved us again! We were having trouble with our dream maker spa and stopped to have our pump…read moretested. The guys were awesome confirmed the pump was worked and told us to check the fuse. We did and it worked! Needed a few replacement parts and they had those too. Expensive but these parts are hard to find and we needed them. They were very helpful! We won't go anywhere else.

I called up the store looking for a new/used lid for my cartridge filter. I was in luck (or so I…read morethought) as they did have one. I found a bunch on Amazon for $89 each, brand new. The person I talked from the store said he'd have to figure out what the price should be. 4 hours later, he called me back and said the price was $249!! What?? $249?!?! He tried to justify the cost as they "guarantee" the product and I wouldn't get a warranty/guarantee from Amazon. - BTW, Amazon DOES have a 30 day return policy and Pentair has a very good warranty on all it's products. Sorry, but I know when I'm being had! A $160 difference? Please. I'm very disappointed!

River was amazing. She let us walk around and answered questions without feeling pressured. She…read morelistened to what we wanted and didn't need and never tried to upsell us beyond what we were comfortable with. She was friendly and extremely personable! We felt like we got a great deal for the product we were receiving. The delivery setup was easy. Marie understood our unique scheduling situation and fit us in. Although we only spoke through email it was pleasant. The delivery team was AMAZING! They were respectful of our property and moved items carefully in order to deliver the spa where we wanted it. They were so friendly and knowledgeable. We've never owned a spa before and they took the time to walk me through the chemicals, the routine, the dos and don'ts and made sure all my questions were answered. I would recommend these guys to EVERYONE! Thank you sunset spas for helping us add a little more JOY into our lives.

WD & his crew did an amazing job on delivery, set up & operational guide. They were true…read moreprofessionals. Thank you WD-

Always very friendly and available to test the water and provide test results for clear water.read more

We just experienced the worst customer service at this location we ordered supplies online and had…read moreconfirmation and money that came out of our account when we went to the store they didn't have our order in their system and basically told us too bad terrible disrespect customer service and not willing to help a customer. I do not recommend this location at all. The clerk even lied about his name and we received this information after calling the customer service number. Take your business elsewhere. It's a no wonder that Amazon is killing retail due to business establishments like this and lack of customer service.

Great prices great service!!! Thanks Joel for your assistance. Your store is fully stocked and I…read morewas able to conclude my shopping quickly.

two young men that helped me today were very helpful and the whole experience was greatread more