Before I get into this let me clarify that this location is not part of my complaint, just the company itself. I am new to the pool ownership thing, but not to customer service as I have worked in a customer service based industry for the past 30 years. I wish there were zero stars for this review because I would surely give it that horrible rating.
I went to Leslie's Pool Service on N Ellsworth Rd in Mesa, AZ and spoke with Esther who was amazing, friendly, and helpful. I explained that I was looking to upgrade my pool equipment technology and to be able to control my pool functions vie mobile device app. Esther said she could put in a request but that I would need to pay $64.00 for the service call and that if I decided to have them install the new wireless receiver that they would use that toward the final price. After buying this, my appointment with the recommended technician "Scott" was four days later on a Thursday between 12pm and 5pm - A five hour window.
On Thursday I waited...And waited... Surely the technician would provide some sort of update as to where I was at in his line of appointments. Nope. At 5:10pm I call the Leslie's call center to cancel my appointment but was immediately put on hold while they tried to call the technician. In the middle of the call, I get a call from Scott the technician saying he will be a little late. Haha! I tell Scott that I will be here waiting then I remain on hold with the call center for the next 10 minutes with no answer until he finally comes back on to say he got a hold of Scott who will be at my home shortly. It is now 5:40 and Scott shows up. Nothing against Scott- He seems to know his business, but the company he works for really needs to fix something.
I gave Scott (and Leslie's) another shot and talked with Scott of what I would need to get my automation installed. Scott said he would call the office from his van to get a price quote. Ten minutes later he comes back to my door and says nobody can find a price for me but he would text me in an hour. Fine I said.
No communication that evening.
The next morning (today) at 6:30am I receive a text giving me a price for the unit and labor. I answer back asking if my $64.00 will be subtracted from that price? No answer. It is now 6:00pm and I have been to two other physical location pool supply companies. I wrote Scott back via text to cancel my order. I will not demand a refund of my $64.00 as Leslie's DID come out to my home (late from a five hour window of time). But I will never EVER go into another Leslie's Pool Supply again and will tell this story to anybody who asks if they should have Leslie's do anything for them. #HorribleService read more
