I have a older pool and I had a part that broke. my local pool parts place didn't have the part and didn't want to take the time to look it up to order. I found Price busters pool and spa, many miles from my house and stopped in. I had visited many independent shops before trying price busters with out any success. I need to say that from the moment I walked into the shop I was treated so nicely from the young lady at the reception desk. Then the owner help me right away. He knew in minutes what I needed and supplied me the part. I discovered that I needed more parts to finish the jobs. I drove back and they helped me with the new parts and helped me install it at the store. Old fashion expertise and friendly people. I wish I lived closer. I will continue to make the 15 mile drive to get all my pool needs. Thank you again read more

Saved us again! We were having trouble with our dream maker spa and stopped to have our pump tested. The guys were awesome confirmed the pump was worked and told us to check the fuse. We did and it worked! Needed a few replacement parts and they had those too. Expensive but these parts are hard to find and we needed them. They were very helpful! We won't go anywhere else. read more

I called up the store looking for a new/used lid for my cartridge filter. I was in luck (or so I thought) as they did have one. I found a bunch on Amazon for $89 each, brand new. The person I talked from the store said he'd have to figure out what the price should be. 4 hours later, he called me back and said the price was $249!! What?? $249?!?! He tried to justify the cost as they "guarantee" the product and I wouldn't get a warranty/guarantee from Amazon. - BTW, Amazon DOES have a 30 day return policy and Pentair has a very good warranty on all it's products. Sorry, but I know when I'm being had! A $160 difference? Please. I'm very disappointed! read more

This has been my "Go To" shop for spa and pool repair parts for years now. They have saved my bacon on more that one occasion and always seem to have hard to find parts on hand. Recently, Michelle (owner) helped me out via phone and text in finding some odd fuses, not available elsewhere, for a very old spa heater. She checked her inventory and got back to me within minutes to tell me she had them on hand. And the pricing was beyond competitive. Great inventory, even better customer service, and astounding pricing. Call these folks first if you are chasing a pool or spa issue and are in need of a specific part. They will not disappoint! read more

We bought our swim spa in 2022 from Candice and Bobby. We had a slight hiccup and the new owner, Steve, and his crew handled it even though we didn't buy it directly from them. In my eyes that's five star service all the way. Good luck Steve!! read more

Price Busters Pool & Spa - CalSpa Swim spa - Hot Tub & Pool Near Me - Mesa, Arizona

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I bought my Spa in February of 2022 and it leaks everywhere, it's a Cal Spa and these guys refuse to warranty it. They want to charge 200$ to show up and then charge labor. They did a bad install and I let that slide because I was happy to have a new spa and I corrected it myself. This place is a joke and the owner is rude. Go to the next store! UPDATE!!! There are new owners and "they don't want to help the previous customers since they didn't make money on us" you can't make this stuff up.. wow omg won't be owners for long lol... shame on you for blaming the customer in your response. Bad business read more

I wanted to post a review on how nice MICHELLE and STEVE were in helping me pick out a spa unfortunately, it did not work out for me to buy from them, but no fault of their own. I recommended getting into the spa and found out that my knee , I have a bad knee, and that particular spa would not work for me. I was all prepared to buy that spa and they worked up the paperwork to save me time. I do appreciate everything they did for me and I would recommend purchasing from them. Having shopped 9 different companies there was only 2 that I would recommend out of the 9. Even when I told them the other one worked better with my knee the were gratuitous and said they were glad I found what worked best for me. read more

**Atention: Apathetic new owner alert! You are NOT dealing with the original owner, who built this business from the ground up with integrity, hard work & great customer service. We bought a new spa late last year and had a miserable experience. We live in another part of the state and negotiated a trade-in credit for our older unit. Everyone was helpful and pleasant until we wrote the check and headed home to wait for delivery. From there, little to no communication. I had to check repeatedly on the status for testing and delivery. Once the spa arrived, the owner flat out denied that he had made an agreement for our trade credit (we actually had to text him a photo of OUR paperwork) and upped the delivery fee. The worst part is that he was arguing with the delivery guy about the drop charge & pickup of our old unit and left it entirely on him to sort everything out. You would think that when you spend $10K for ANYTHING, that there would be at least a modicum of customer service, integrity & follow up. Strongly suggested that you take your business elsewhere. read more

Found them on Yelp needing a hot tub repair co. I really liked my experience with this group and recommend. The day of my appt I realized the power had blown to my backyard and the service tech would not be able to test the tub without it! I called to cancel and they were very gracious saying they would reschedule the following Monday so I could have time to get things fixed. Apparently they did not update the tech because he showed up on time a few hours later. When I explained to him that I had to cancel and why he said he would still come in back to take a look at make and model etc- no extra charge! When he came back on Monday (same guy) I felt he was very honest and upfront about what needed to be done and whether I should do refurbished equipment or new (they offer this!). If you need a repair please call these guys. They are definitely honesty and looking to give the best service as possible. read more

This is the second time I feel it's necessary to leave a review of Pricebusters.after dealing with Bobby and his awesome repair technicians for 11 years it's Time for a new spa.working with Bobby is like working with you family members he is as honest as any person I have ever felt with and actually cares that I am happy and all my requests are completed before we're done.He makes the entire experience easy and I feel I got a great deal.after dealing with Pricebusters for so long I always know if I need anything from chemicals to advise I am covered. when buying anything for you pool or spa yo must go to Pricebusters first or you run the risk of getting a bad deal read more

Great service. Very helpful with helping us get the best equipment needed for our jacuzzi. Prices are great. Definitely recommend them to everyone read more

Today Nick came out to service my hot tub. There is nothing better than having someone come out and be a straight shooter. He told me what the problem was, and how to fix it within a couple minutes. He didn't try to sell me up some expensive unnecessary solution. Companies like these are the ones we should support, and staff like Nick are amazing!!! Thanks Nick. read more

The people at Price Buster are the top notch in the business. I have learned so much from there expert knowledge that I am more comfortable with balancing chemicals in my pool and spa. If you're looking for spa and pool parts they have them. If your in the market for a American made Spa stop in and check out there inventory. read more

We have a great, but old spa. We needed a part quickly and not only did they have it but they stuck around for us to pick it up on Christmas Eve! Thanks, guys! Great small business! read more

Bobby and Dave at Price Busters are the reason for the 5 star. Super knowledgeable, very honest. Wouldn't hesitate to use them again. Our spa developed one problem that Dave and Bobby were able to rectify. During the course of the repair, several other issues came to light. Rather than sell us a bill of goods for something that was not repairable, they gave me an honest opinion and told me to run away from the spa. They proceeded to explain in "real-people" terms what I would be getting into if I thought about repairing and have opted to not do so. But I do know who I will call when I am ready for the new one! read more

These guys are amazing! They got me four, out of stock, new filters in one day. They are friendly and always willing to help. Thank you guys! You'll keep my business for a long time! -Ryan read more

Price Busters Pool & Spa - Thanks for the new filters and chlorine guys! Pool is fresh now! - Hot Tub & Pool Near Me - Mesa, Arizona

Susan T Pricebusters is outstanding, I've been goung to them for six years now &they have always been patient & kind with me. Many times I've called thinking something was major wrong but they would talk me through it so I could fix it myself saving me lots of money. Their honest & kind two qualities hard to find these days. I would have no problem refuring them to anyone! read more

Price Busters Pool & Spa - Thanks Pricebusters - Hot Tub & Pool Near Me - Mesa, Arizona

Excellent customer service! Technicians will teach you how to DIY to save on repair costs. Also, staff will get you the lowest price on parts. Very friendly and knowledgeable staff. Couldn't recommend any higher! read more

I'd like to say that if you're in the market for a new spa or hot tub, go see Candace. These folks are the real deal, an old-school Mom n' Pop experience, with customer service you don't normally get these days. They are willing to sit down and talk about your needs. If you don't buy? That's okay, but if you do? They are willing to do what it takes it with a happy friendly manner. The install team called with an hour's heads up they were on their way. They had to run electrical, but from start to finish, the total time was about 3 hours. Besides selling tubs and spas, they both maintain and service all products with the chemicals and know-how to keep them running properly. Don't deal will the big box stores, they just want the commission and provide nothing after the sale. Candace will be with you through your journey and was available to answer all my questions and needs. I'm so pleased with our new spa. The total experience was fantastic and I highly recommended price busters pool and spas for your personal oasis of relaxation. Thanks, team! read more

Price Busters Pool & Spa - Hot Tub & Pool Near Me - Mesa, Arizona

Bought our spa about 5 months ago and have enjoyed without issues. Candace was very helpful and friendly. Felt we were treated fairly and good value. Certainly will consider Price Busters for our next spa, too. read more

Went in to see Bobby today for a spa heater problem. He was out. Nick was there and he listened to my problem and did a test on a flow valve attached to my heater and confirmed the valve was bad (rather than sell me both pieces). Simple and inexpensive fix for me. Very much appreciate the help and consistently great service!from Price Busters read more

We had been shopping around for a spa and visited several stores. When we went PriceBusters, we knew we had found the right place. The gentleman was wonderful to work with and very accommodating as far as what we were looking for in a Spa. Everything from purchase to delivery and installation were perfect and now we get to enjoy our lovely spa! Despite the hot weather, we still enjoyed it, very relaxing! Thank you to the owner and staff for a wonderful experience. We will recommend family and friends. Best price/value than anyplace else in the valley! read more

I called inquiring about an item before I drove across town...the lazy employee's response was "idk, I'd have to dig through stuff to see if I have it, so you just have to come in." Great customer service, two thumbs down. read more

I recommend this place for your pool and spa needs. The owner is the best. He always answers my questions, gives sound advice, does a great job at fixing my motors or pumps. All at a fair price. read more

We have been doing business with Bobby and Nick and anyone else that we may have crossed paths with here for many many years. They serviced our previous hot tub at our previous home. They all did great work. If I had an issue that wasn't resolved they would make it right. We recently moved and there was a spa here. We had Nick come out and assess the work necessary to get the hot tub working properly. We spent a lot of money. It didn't work out in our favor and of course I was upset. But we ended up working something out and we bought a new hot tub from Price Busters. We are very happy with the outcome. We will continue to use as well as recommend Price Busters. Thank you Bobby, Nick and Candace. read more

This is in response to the business owner's (Bobby) comments on my original review. My original review did not mention anything about the lack of cleanliness of Bobby's clothes although I imagine he threw that in just to have a reason to segue into telling everyone how hard he worked that day. I have no reason to believe that he doesn't do his job well when it comes to the hands on stuff and my review wasn't anything about that aspect of the company. My review was about Bobby's lack of professionalism and lack of satisfactory customer service. Chowing down on beef jerky the whole time you're talking to a potential customer...tacky and unprofessional. I don't care what kind of business you run, good customer service is the most important part of it and that can make or break whether someone decides to do business with you. I don't need anybody to make me feel important, as Bobby put it. That has nothing to do with good customer service. Good customer service is about showing respect, being attentive and meeting the (potential) customer's needs, being knowledgeable and offering solutions. Bobby did not even ask what kind of spa we were looking for. He didn't ask if we were first-time spa owners (which would then warrant him providing additional information to help educate us). In fact, I don't recall him asking me anything past the initial reason why we were there. If you come across like you couldn't care less about getting my business then I will definitely take my business elsewhere. It's as simple as that. As for Bobby stating there was no information disclosed on the invoices and receipts, that is false. The invoices clearly showed name, address, phone number, what was purchased, how much deposit was paid and balance due. Stapled to the invoice was the transaction receipt for the deposit which had the last 4 digits of the payment card number on it. If you have a quality product at a reasonable price along with good customer service then that should speak for itself and there shouldn't be a need to show potential customers receipts from previous customers to prove that you sell the same price to everyone. That's irrelevant. As for what my "true intentions and interest is in sharing such a miserable life experience", it's important to share firsthand experiences so that people can make better informed decisions on where to take their business. You can't expect every review that you receive will be positive (although that is something you have a great deal of control over by how you deal with (potential) customers). And the ability to post a review about the experience you have with a business is out here for a reason. If you're not comfortable receiving negative reviews then consider this something you can learn from and take the feedback as constructive criticism and strive to do better going forward. read more

I have been going to see Bobby for the past 7 years. He has always taken the time out of his busy day to listen to me and help me out. I would not hesitate to recommend this local mesa business, and I only buy from Price Busters. My wife wonders how I can spend an hour down at the shop chatting...but its pretty easy. read more

DO BUSINESS HERE. They are great people. I have had 3 pumps rebuilt here. They have all the "Hard or impossible to find" parts. When my hot tub goes out, I'm buying one from them. They e-mail back quickly with accurate information. Never had a bad experience with them. read more

we needed a new cover for our hot tub - called Bobby at Price Busters and he told me they had some in stock and i could come check them out - buy one and if it didn't work he would take it back - who does that?! We went in, picked one out and took it home - it fits nicely and we will keep it! He was awesome about telling us how we should keep the water clean and not use bromine or anything like that. We picked up some chemicals from him and we're excited to try them out in place of the caustic bromine. If you need any pool or spa "stuff" go and see them and tell Bobby I sent you! He was great to work with - thanks Bobby for an awesome experience - Merry Christmas!!! read more

Price Busters rock. I stopped in to ask a few questions about my pool motor because it continued to trip the power. The Price Busters team provided all that I needed to replace my motor that saved me more than $300.00. The owner and his associates were very friendly, and they provided all the advice I needed to replace my motor and fix my pool problems that created the problem with my motor. I highly recommend Price Busters Pools & Spas in Mesa. read more

Needed some service work done on my spa. They came in we will fix it in one day. Great service with quality work at a fair price.

If you call around east valley everyone will refer you to them for a reason!!! This place is amazing!! The owner knows what he is doing and the techs I have had to repair my tub are very knowable as well as friendly and no bs upsales or pressure ect. They have given me free advise on easy fixes as well as helped with my heater on my tub while I was hurting for money they put a refurbished heater (80 repair vs 400) in at my request and explained all my options as well as answered my questions. They just moved to a new location and google maps is not updated FYI as of 1-18-19. They have earned my trust and future business. read more

I've bought a pool brush here before and liked the price and the quality of it since it was partial steel and plastic. I don't think you can get that at any of the chain stores. The selection is not deep but then you don't need a lot of selection if they've got a product no one else has. Anyways, I decided to try them again to repair my Barracuda pool cleaner since the bladder was ripped after sucking in my kids' toys left in the pool. I was worried that I'd be unable to have it repaired and end up having to buy a new pool cleaner that would cost me up to $400! But THANK GOODNESS they had spare parts for many models, which mine was no longer available, and fixed it for only $40. It was repaired in 3 days (I dropped it off on a weekend). I love supporting a local business and these guys are great, friendly and honest! read more

I honestly don't even know where to begin, my husband and I came here to get our pool motor part repaired. They quoted my husband under $200. When we got to the place to view our part the bill was well over $200 but nobody notified us. When I told my husband that we needed to have better communication because this was over our initial budget Candace interrupted me and said I will not let you "emasculate" your husband in front of me because you have an attitude problem. I was completely shocked I was no way rude to my husband and he didn't feel as if I was. I figured it would end there I didn't say anything and I let it slide. Then as we asked for the price of the spa she continued with her rude comments asking if we had children and saying oh thank god because that would be another thing for you to to argue about then proceeded to say I could really use the spa because I am completely stressed and again mentioned my attitude when the only person in the room with the attitude was Candace. I had no issues with the tech or repairman I just couldn't believe the audacity for somebody just to blatantly disrespect a customer like that. I don't know what preceded her to get involved and to make those vulgar comments towards me but it was completely unnecessary and extremely unprofessional. read more

Listen, I don't know who wrote these complaints about customer service here, but clearly you have never worked customer service. Top notch place and owner. If doing the right thing for people no matter who you are or where you come from is wrong, then don't don't go here. This business is about doing what's right for everyone. I witnessed multiple people come in and be personally greeted on a first name basis. Ive been a pain, but never felt that way. Willing to go above and beyond for me. Honestly, so happy I stopped in and will be a lifelong customer. You won't regret stopping by!! read more

I needed a pump for my Hot Tub. Took the old one in to them a Nick fixed it on the spot in about 15 min and at a very reasonable price. I will definitely go back. Thank you read more

Is it possible to give NO stars? I ordered a new custom spa cover and was told it would be delivered and installed as part of the "deal" in about a week. Three weeks later I called and was told they hadn't even ordered it. In fact they had lost the entire order. After recreating the almost $400 order for a "custom" cover, it was delivered a week later. It is TERRIBLE. The cover has bubbles in it at the edges. The two halves of the round cover don't match. The center support, instead of being a piece of covered foam, is a folded piece of the cover fabric. It rocks from side to side as the outside edges are smaller than the inside edge (It does NOT lay flat.) Where the flaps on the outside edge meet (the fold in the cover), one side droops down instead of being level and leaves a gap where insects get in (So far a bee and cricket. I've owned spas for over 20 years and never had insects get in until this lousy cover.). The hold down flaps are longer than the previous covers requiring holes be drilled in the expensive wood around the outside. etc. etc. I told the deliverymen that it wasn't acceptable and asked for a call from the owner. After spending a week trying to get the owner to come out (He kept putting me off - I'm the only one here.) two men show up. They pronounce it "functional" and leave when I go inside. They said they were going to call the boss and when I go back out - they're gone. After FOUR WEEKS with no spa, I filled it. Due to the outside edge of the cover being lower than the inside edge, water runs down to the lowest point and the material on the outside edge is now dark and water soaked and insects get in. It still looks like the two halves were created by two different people and cobbled together. NO NEWS FROM THE OWNER AND NO RESOLUTION after almost two months. I will never set foot in that store again. read more

So my spa was leaking. The prior company I used didn't return my text for 4 days so I looked for another company and found Price Busters Pool & Spa and requested a quote online. Candice called me within a couple of hours and we discussed the issue. She had someone come out the following Monday. It turned out to be a valve and they fixed it. They also suggested getting a new ozonator. I asked them how much it would cost to replace the diverter valves and they quoted me half what the other company quoted me. I scheduled to have the ozonator and diverters replaced. I'm so happy I found this company and will use them in the future!!! Thank You! Steve read more

Amazing service. Helped diagnose my hot tub issue without trying to "sell" me on extra items. This company came highly recommended and did not disappoint. Will continue to use them for all my hot tub maintenance/repair. read more

Bobby is straight up a Liar. He will say anything to get a sale. He misrepresents the actual companies and will try and sell you third party Parts saying they are OEM parts which stands for Original Equipment Manufacturer. Stay away from this business. read more