We have a 19000 gallon pool and we tried to get this pool clear. Had Cory and Brett come out and…read morelook at this and they diagnosed the issue right away. I thought it was going to be a singular issue and it turns out it was a few things that had been neglected since we purchased the house. They are super honest and will guide you through the process and letting you make the decision on how you would like to handle the problem. They constantly check back and visited several times to make sure things were going according to plan. They are relentless in making sure the end result met your expectations. It's very rare that you come across honest trades people but I would recommend them to anyone.

Cory & Brett and their team are experienced pros, but even better, tell you the truth like a close…read morefriend would. No BS, no selling. They talk to you like a doctor - asking questions to understand what you really have going on. They diagnosed our problem that caused ongoing algae problems this summer, and quickly did some repair and maintenance, including replacing the sand in our filter, and emptying, cleaning and refilling the pool. Gave me some great advice, as well. Great work, great guys, knowledgeable and fair price. We have an older (1977) 30K gallon pool with side spa, with two pumps, a bubbler and gas heat. Northeast Scottsdale.

Purdy Pools, Shawna and her team of pool tech's are absolutely amazing!! Fantastic, on the spot…read moreservice was provided based on a cold call I placed to them looking for some help with my green swampy pool. After calling other pool companies and not receiving one response from any of them, I called in desperation on a Saturday morning, I expected to leave a message, but Shawna answered. We had a great conversation, discussed my issues and later that day she came out to look at the pool. Shawna was very low key, no pressure to sell me anything, but honest in her analysis of my situation. Here excitement and passion about her field of work and her knowledge of water chemistry is what sold me on using Purdy Pools. We established a game plan to solve the existing issues, which in my case included updating my pool pump and filter system, something I felt needed to be done for years. We also switched out the water as it had been far too long since the last drain and refill. While empty I also had Purdy perform and acid wash and remove the calcium build up on the water line tile. Shawna then implemented the plan to perfection and on a timeframe that exceeded my expectations. My pool looks better than it ever has. I am so thankful of having found Purdy Pools, Shawna and her dedicated team of pool technician's. Purdy Pools is not your run of the mill pool company that just comes out and does an okay job; I have had plenty of those companies over the years. They are different and it shows with their attitude, and their excitement level to making sure my pool is in perfect health. I can highly recommend using them as your pool service company, as it has been the best home maintenance related decision I have made in years. Adam S.

Our pool service company of nearly 20 years recently discontinued service in our area so we were…read moreleft to scramble to find a new company to service our pool. Fortunately for us, we found Purdy Pools. We are extremely impressed with the professionalism and outstanding customer service we have received as new clients. The owner, Shawna, is terrific and has been quick to respond every time we have reached out as new clients with a question or request. Everybody we have encountered on her team from Jose to Jacob to Raddy are very knowledgeable and are experts at what they do. After each weekly service call we are emailed a report with a picture of our pool to let us know what was done and that everything is working correctly. Purdy is passionate about pools. We highly recommend Purdy Pools and feel lucky to be a client.

The owners of Pool Shack Robert (Joe) pressured me to pay in full prior to the completion of my…read more$4,000 plus final bill of additional work contracted. Unfortunately the Pool Shack owner was paid and you are reading the typical Phoenix contractor customer horror story because once my final PayPal payment went through, Pool Shack refused to stand by their work to leave the job site without setting up the new pump functioning or adding chemicals to our freshly filled pool water. Apparently Robert was upset because I didn't sign up for weekly pool service even though my request to try out their service prior to signing a year contract or by my final payment not completed in cash or by check as demanded. The owner claimed PayPal was not an option because they didn't have an account set up and instead insisted that I deliver a check or cash which wasn't possible since I was out of town however when I went to search on PayPal, I found the Pool Shack business account right away so I made my final payment out of trust and I was insured that the job was complete with the pool running with chemicals in full working order which it wasn't. Pool Shack took advantage of my trust for contracting more pool work and since the previous job was completed according to the work contracted, I had a comfort level that in my absence the pool would be in good standing upon my return. Pool shack knew the next weekly pool service wouldn't happen until a week from my payment but since this didn't happen the pool was found in dire straights which was discovered by our pool service with a total of 11 day's since new pool water was filled and after Pool Shack left the equipment powered off without chemicals. Needless to say and shown by my photo algae growth sets in quickly in triple digits with the above circumstances. Since extreme measures with shocking/pumping still didn't turn the situation around in time to prepare the home for vacation rental, we were forced to drain, acid wash and refill all over again. At the time I was too upset to write this honest review to warn other customers and I rely on real people sharing business reviews so I feel that this one is well overdue. Bottom line is that the owners of Pool Shack and their representatives aren't reputable nor do they run their business with integrity. This left me with an unfinished pool repair and much worse than the condition of the pool upon the start/completion of the job. The end result of the algae green pool completely negated the money spent on the freshly acid washed pool + fresh water fill by the men intentionally leaving the pool without a running pool pump or chemicals added upon leaving. I am a reasonable person with over 20 years of working with contractors and I would NOT recommend using Pool Shack for any pool repairs, electrical work or monthly pool service.

I hired the Pool Shack to turn my diving pool into a play pool and cover all of my concrete and…read morepool decking with travertine. They were the most expensive company that quoted out of 4 companies but I wasn't as concerned with price as I was quality and the timeliness of the project. I called Joe, one of the owners to go over the quote to understand the timeline of the project so I could make a decision on which contractor to choose. I asked Joe how long I could expect the project to take. He told me 5 days for the pool and 7-10 days for the travertine. I asked if there would be a gap between the two projects and he said not more than 3 days. I accepted with the expectation that they set that the project should be done in about 2 1/2 weeks. At 2 1/2 weeks my pool was still torn apart! I called Joe to discuss the situation and he blamed it on my husband that the pool was taking so long because he ordered a customer pool remodel, I reminded Joe that was what the bid was for and the bid was provided to me before he discussed the timeline and that the scope of work never changed so this was not my husbands that he couldn't blame it on my husband. He then went to blaming his subcontractors and that it was their fault because they weren't doing the job quick enough. Speaking of subcontractors - yeah, these guys never showed up when they were supposed, ever. It happened during the entire project, we would be told they would be out the next morning at 7, I would lock my dogs up and then be lucky if someone showed up at 3 pm if at all. The contractors would always say sorry, they were in Scottsdale or Cave Creek. I live in Glendale. I felt the entire time like their clients in the Scottsdale zipcodes were prioritized over us in Glendale. Once the pool was "done" I use this term losely because the pool is still not done 2 months later. The travertine contractors came out. Holy mess! They didn't protect anything I own and cut all of the travertine with a dry saw and then used a blower to blow it all over my yard, in my pool and in my neighbors yards. They didn't cover my thousands of dollars worth of outdoor furniture, didn't protect my artificial grass, didn't protect my gravel, in fact they dumped their waste buckets in my gravel and destroyed it. They delivered the wrong color travertine and tried to blame it on me. Seriously, I paid you as the contractor to deliver on what I purchased, it is not my fault that you ordered 7 pallets of the wrong color, didn't inspect your job and let your tile guy (who wasn't supposed to lay tile that day) start on the tile. A 10x10 section that they started by my backdoor had to be taken up and redone with the right color. They left the open pit of sand at my backdoor for over a week without covering it so my 3 dogs had no choice but to walk through sand to go in and out all day tracking sand all over my house. The owner had the audacity to say he'd done me a favor my not charging me to take up the wrong color becuse "I let his contractor put the wrong color down" Ummmm......if I wanted to GC this job myself I would have, and it would have been done right. On the initial visit the owner Joe told us that the travertine overlay was a thin vineer that wouldn't raise the concrete level more than 3/4 of an inch. This was very important to me because I did not want the level of my concrete raised 2-3 inches, this would leave an ugly exposed edge all around my patios and pool and would mean I would have to raise everything in my yard to match that level The travertine tiles themselves measure 1 ¼ inches thick, so ¾ is IMPOSSIBLE. I met with Rob and discussed this with him and he offered to put a tile edge around the 2-3" gap to give me at least a clean looking edge that I wouldn't see mortar oozing out. When it came time to deliver on that compromise and make up for the lie - THEY CHARGED ME AN ADDITIONAL 900.00! I was mortified and felt like I didn't have a choice, otherwise, I was going to look at this horrible 2-3" mortar gap all over my remodeled backyard that I just paid them almost $30,000.00 to do. I told him I would pay it but that I would be an incredibly unhappy client, he proceeded to charge me. I thought it was over, I was wrong. The mess they left - took my husband and me, 23 hours to clean up and pressure wash. the pool level dropped 3" over night. Oh my gosh! The owner Rob comes out to locate the leak and charges us 100.00 to locate. Says it is our pool skimmer MIP fitting. I pay 250.00 to dig it up and dry as a bone, Discovered that when their contractor moved the light they didn't use conduit to run the wire - I can't make this up - they used a SPLICED GARDEN HOSE AND RED DUCT TAPE instead of conduit so my pool has been leaking through there. They refuse to give me the pool I paid for and I have had to resort to the ROC and filing a lawsuit and/or insurance claim

Love Big Family Pools for our Short Term Rental. They worked well with our pool reno and we find…read moretheir work up to our guests standards.

Over the years, I have hired several pool service companies and found that they are all very…read moresimilar. They stop by for a minute, throw in some chlorine and, when it starts to get hot, they "shock" the pool when it begins to turn green... They say the AZ heat is just brutal, and that shocking a pool is normal.  Fortunately, when I decided to purchase a new pool motor, I hired Big Family Pools. Dean gave me some options and was VERY helpful in the process. His honest, straight forward answers were greatly appreciated. I also learned that the pool cleaner that I was using was not the optimal cleaner for the type of pool we have. Less than a year before I hired Big Family Pools to service my pool each week, we had completed a complete remodel of the pool. When the water was added back into our pool, our former pool service company performed a "start up" chemical process so that the water would be balanced properly. They began servicing with chlorine and shock, as needed.  When Dean installed my new pool motor and pool cleaner, he tested my water for me and showed me the exact chemical composition of the water. We were both surprised at how out of balance the water was after such a short time since the "new" water was added. Having the opportunity to actually see the chemical composition and to learn more about properly caring for the water, I decided to hire Dean to service our pool. This was a few months ago and I am VERY happy with my decision.  Getting detailed reports emailed to us after each pool service to let us know what was done each week is SO much different than what we have ever experienced with other pool companies. Our pool water has never looked better and our pump and cleaner have made my life so much easier.  As a real estate agent, we have started referring Dean to our clients and have used him for pool inspections and pool repairs. I can not speak more highly of Dean's work ethic and knowledge of the pool business.  I am thankful to have a partner that we know we can count on. Thank you Big Family Pools.

It looked fine when they completed the job and it was brand new. Their work did not hold up. Their…read morework started falling apart after just 6 years. It looks like it's been here 30 years but they surfaced this 8 years ago. Minimum this is supposed to last is 10 years. Wish I had better job done by them. Beware - can't tell the workmanship until years later

Debi is very nice and easy to talk to. This is a family owned business and Debi embodies all of…read morethe good traits that come with the thought of a family owned business.

Extremely unprofessional company. Does not return phone calls and believes it's a privilege to…read moreservice your pool.

Rarely do I come across a company that motivates me to write a review. Scottsdale H2O is the…read moreexception. Twice in the past five years, they've tackled complex, long-overdue repair projects on my parents' large, older backyard pool in Phoenix. They came through both times with top-notch expertise, professionalism, fairness, and best of all, superb communication and responsiveness - I got a return call to any inquiry within hours, not days. Don't waste time calling around for cheaper services; go with this company that does what they say they'll do, when they say they'll do it, and on budget, no hidden or surprise fees. Thank you, Scottsdale H2O!

We hired Trilogy Pools to do our weekly pool service. Their price is great and they do an awesome…read morejob. They send before and after photos, with additional photos of any problems they notice with your equipment. Their technicians and their office staff are professional, friendly, and knowledgeable. I would recommend them wholeheartedly!

The new Mini Pebble looks like the surface of the Moon. Plus They accounted for a $1500 shell work…read moreestimated in every resurfacing estimate. I didn't need it & they didn't subtract it. Here's the verbiage from my contract: Shell Work (If Required) Shell work is not always needed, but may be required once chip-out is completed. Cost: $800-$1,500Does not include a pressure test.The office will contact the customer immediately after chip-out if shell work is required.Shell work pricing is included on every resurfacing estimate as a possible item but may not be needed.

Punctuation and good quality cleaning, a bit pricey but maybe worth it…read more I'm happy with my pool

Scott is great. Service always reliable and Scott discusses any issues w our pool and does a great…read morejob. Highly recommended.