Oh my goodness this company is amazing. Honest, ethical good quality work done on a timely manner. The tech didn't rush through it but really took time to diagnose the issues so it could be fixed properly the first time. The tech Richard was very patient as he explained to me. What needed to be repaired and got it all done the same day as the initial visit which worked out because he didn't have to order parts. He came prepared. He took time to also explain a few other things to help my pull vacuum, run more efficiently and made some suggestions. Very pleased with this company. Dispatch was also very nice and helpful. Taking time to listen to my concerns before scheduling the appointment Thank you very much. I will definitely request for American Home shield to use you again for our future pool needs covered under warranty. read more

I had broken pipes on pool pumps. They came out day after New Year's and fixed pipes in short amount of time and even saved me $70 on low quoted price. I recommend these guys for anyone's repair issue read more

Last week, my pool pump decided to call it quits. My home warranty company connected me with Pool Buddies, and I'm really glad they did. From my first phone conversation with their office to Richard coming out for the repair, it was a smooth and positive experience from start to finish. Richard rebuilt the pump and took the time to walk me through what he was doing, patiently answering all my questions along the way. What really stood out to me was how willing he was to educate me--not just about the repair, but about my pool equipment in general. As a first-time pool owner, I truly appreciated the extra effort he made to help me understand how things work and what to keep an eye on moving forward. I would definitely recommend Pool Buddies to anyone in need of pool service or repairs. They were professional, informative, and easy to work with--couldn't ask for more. read more

Great work! Changed the spa to tiles. Rob and Phillip are very reliable. Recommend their business read more

Pool Buddies - Pool & Hot Tub Service Near Me

See Google review. Poor quality, high cost, cannot recommend. Very disappointed. Was hired to install a pool rail to enable elderly relatives to enter/exit pool more safely. Now we have holes in tile deck, rusted rail, and another rail we didn't order and cannot use. Terrible experience read more

Robert gave me excellent advice and clearly knows everything pool relate. I highly recommend!

We have nothing but accolades for Pool Buddies! We requested service for a pool issue we have been having ALL summer that has never been fully resolved even though we've had other companies out. Robert at Pool Buddies has been outstanding in his assessment of the pool and repair. He has been prompt, consistent and always keeps us informed. Additionally, he took over trimming overgrown trees. We were desperate to have this done, as another company abandoned the job. Robert and his crew did impeccable work. They worked tirelessly on an extremely extensive trimming. They left our yard better than it's ever looked before. I would not hesitate to hire them for any pool OR yard/lawn job. Outstanding in every way. There are some very old negative comments here but they cannot be talking about this company and it must have been mistaken reviews. Robert and Pool Buddies is one of the best businesses we have ever encountered. Thank you!!! read more

My new go to pool company. I washed my filters and couldn't get the pump to prime. I called and spoke to Elizabeth. I explained that it wasn't priming and making a noise. Instead of immediately booking the appointment, she suggested I give it one more try. I really really appreciate it when a service business does this. It shows that they are very professional and not just out to book dollars. Pump was still trashed so I called back and booked. My technician Charles was prompt, professional and very competent. He got it rebuilt and reinstalled effortlessly. Over the decades I have generally not had the best experiences with companies in this industry. Now that I have experience with Pool Buddies they will be my absolute go to, and I can confidently recommend them to anyone. read more

So I had them come back to pebble tech my pool steps. Great job. They also put in a pool railing along my steps. Richard & Philip Thank You again my new pool company. Thank you too Elizabeth for keeping me updated on your Technicians. read more

Pool Buddies - Pool & Hot Tub Service Near Me

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Robert and Philip were excellent to deal with. They completed the job on time and at the price quoted. Robert had a tough job on this one because he had to clean up a horrible mess that New Image Pool & Landscaping left me with. They corrected all the sharp edges and broken glass tiles that New Image had left me with as well as fixed several leaks in the waterfall that New Image pool failed to fix and left me with. I will call and highly recommend Pool Buddies for all my pool needs from here on out. The only downfall is I didn't find them soon enough so they could have done the whole job instead of being tasked with a "clean up & correct" job. read more

I posted a request on Yelp for help with a pool pump that stopped working. I was contacted by Richard of Pool Buddies. His estimate for the repair was much much lower than the other pool companies I was in contact with. Richard showed up at my house the day after.to perform the work. What exceptional service! He completed the repair in 2 and a half hours. My pump now runs perfectly. I highly recommend Pool Buddies to anyone needing pool service. The work was high quality and a real value! read more

Fixed two problems for us as well as the mistakes made by other companies. Trustworthy and reliable. Wish I'd hired them months ago. I will never use anyone else. read more

Knowledgeable, professional, communicative, all attributes of the Pool Buddies tech, Phillip, who repaired our pool heater. Previous company only wanted to sell us a new heater and improperly diagnosed our system accordingly. It took the Pool Buddies tech only minutes to diagnose the problem, a simple pressure switch, and replace it. The other company was off in left field, a firm that AHS sent to us. It's nice to work with an outfit like Pool Buddies who have integrity, and they're veteran owned as well! Jim Saddlebrooke, AZ read more

We move to Casa Grade from Texas and 2 weeks after we moved in the pool pump went down... Pool buddies responded quickly and installed a new pump.. having just moved in, Pool buddies worked with me on payment for the pump.. a special mention about Austin Bradford who is taking care of the pool on a weekly basis.. he is efficient, friendly and professional.. Austin goes above an beyond continually to make sure the pool and spa are perfect! Edward (technician) is knowledgable and detailed as well.. Thanks Pool Buddies! read more

Pool Buddies - Pool & Hot Tub Service Near Me

Pool buddies were very responsive and came our today to repair the pool. The tech went over all the details and findings with me and was very helpful. I would highly recommend pool buddies, and I will be hiring them again should I need them in the future. Thank you, Pool Buddies! read more

After calling 5-6 hot tub companies that were recommended, finally got my tub working because of pool buddies. I needed a diverter to be replaced and it was in a difficult spot as the previous homeowners built the tub in on all 3 sides. They were able to use and replace the part that I ordered (some companies wouldn't use the part you order and want to charge you a lot more to get it for you) . They also did not have to pull the tub out to fix it, which was going to be quite costly. Highly recommend read more

Recently purchased a home that had an open work order with Pool Buddies. After a few calls back and forth between Elizabeth and myself trying to work with the Home Warranty company and getting nowhere, Elizabeth and Richard took charge of the situation. What had already been open for 2+ months- at no fault of Pool Buddies- was fixed in less than a week! Richard was absolutely, hands down one of the nicest, most informative and helpful techs. I'm new to pool & spa ownership and he took the time to show me how to work my spa and gave me some great info on pool ownership maintenance. He definitely went above and beyond to help me while completing the service call. read more

While attempting to determine the best course of action for my broken pump/motor, Edward took the time to talk us through our options and provide us with great information as the the pros/cons of each. At the end of the day, Edward understood that given our situation, we would likely not end up using Pool Buddies, yet continued to consult us. This is a great business that truly values the customer and will go out of their way to make sure the customer is satisfied (even if they do not end up being a customer!). Will definitely be working with Pool Buddies in the future! read more

They show up on time and do good work in accordance with their estimate. Good people and a solid company.

I've had Edward service my pool a couple times and each time I'm blown away by his eagerness to not only fix the issues, but solve future problems; educate me; and take the time to do the job right. Very impressed with Pool Buddies and their technician, Edward Maxson read more

Great job replacing these for us thank you.they were quick to respond and there price was reasonable. read more

Pool Buddies - Pool & Hot Tub Service Near Me

my tuffspa hot tub was leaking. I called pool buddies and charles was out the next day. he ordered the part that I needed then. one week later, part arrived and Charles came out and installed the fittings. nice guy and he checked in with phone calls before arrival.. highly recommend.. read more

Richard was so helpful to troubleshoot a problem with my pool light. He got everything working well and I'm very grateful. Richard was honest and didn't try to charge me extra for things I didn't need. I would hire this company again for any of my pool needs. read more

I needed to plan for pool service in Arizona from my office in New Hampshire. It was the internet and Yelp that led me to Pool Buddies in Queen Creek, AZ. The first thing that caught my eye was "Veteran Owned", the second plus was Liz, who answered the telephone. Wow! Talk about someone great on the front lines! She tracked down the heater I needed, explained the service to expect and provided a competitive quote for the project. When my boss arrived, Pool Buddies handled everything! Professsional. Efficient. Friendly. They even helped get the warranty in place. All from my desk in New Hampshire! Thanks Pool Buddies. You made me look good! read more

Service was very helpful. Wasn't able to fix issue because it requires warranty replacement. But the helpful tech even walked me through that process. I also very much liked that they responded with some possible explanations instead of the genetic "I'll charge you just to look" like I got from others. I will use them again in the future read more

Phillip was assigned to our home through our home warranty. However, he treated our pool as if it were his own. He was attentive and always communicated if he was running late, etc. He was able to identify a leak using his own expertise and saved us thousands of dollars due to his honesty. He spent many hours trying to perfect the job he was assigned, fixing our pool to its original condition. Thank you, Phillip, for your honesty and diligence in your work, something unfortunately hard to find these days! read more

What a Team !! Elizabeth never fails you , Charlie in an expert in getting things done right . The owners have great team support System . Always satisfied with the answers and the results . Thank you Pool Buddies I have been using them for 2 yrs . read more

Responded timely with a quote. Cost was too high for us. Took on the repair ourselves.

My pool sprung this humongous leak! It was the actuator valve, spewing water all over the place! I immediately called Shasta Pools. Why? Because they built the pool, and they remodeled it twice, repaired it a number of times and recently, replastered it. The young girl on the phone said they could get a technician out as early at September 7th!!!! I said WHAT?" Today is July 14th!! My pool would be ruined by then! I got off the phone and checked out "Pool Buddies" on YELP. (I never heard of them before.) Mostly 5 star ratings from their customers. I called them and the very happy young lady said they can be out as early as tomorrow morning! The tech came at about 10am, (his name is Richard, cool name) and he was awesome. Very knowledgeable, 20 years experience. He did an outstanding job, and was very fun to talk to. I am so impressed with "Pool Buddies!" I get the feeling they are one of the few local companies who really want to provide excellent customer service. I will always call them from now on. read more

Pool Buddies came out to do some work on my daughters pool. I would recommend confirming cost prior to moving forward.

Pool Buddies LLC was called out for my AHS Warranty. My pool pump housing had cracked and was leaking water when the pump was on. The technician was diagnosed the issue due to misuse/abuse because my skimmers were full of debris because I had yet to empty the baskets for that week. How is the pump housing crack due to misuse/abuse? I obviously did not hit the housing with a hammer... complete incompetence! The technician also mentioned that it had been leaking for a while because of the calcium build up, which I acknowledged because my pump only runs at night and I had noticed the leak during a back wash session. Because of the misdiagnoses my claim with AHS was decline. Asked to speak with the manager of Pool Buddies and never heard back from them. Customer service was non existent, the operator/front desk person basically said that they do not monitor what the technician reports to AHS, you would think it would be reviewed with the client before they send their results over. Would not recommend this company if it was the last pool company on earth! read more

Pool Buddies - Crack in pump housing - Pool & Hot Tub Service Near Me

Very responsive, excellent service, new to the area and really helped us understand our pool and what is needed to keep it up. Would offer more then 5 stars if possible, highly recommend!! read more

Needed some replumb work above the ground near my pump. Richard did an excellent job and I thought the final price was great for the amount of work that needed to be done. Will be calling again in the future when I need any future help. read more

Pool buddies is fast , reliable and great with communication. All of their service technicians are knowledgeable and efficient.

Old Republic, my home warranty, sent me Pool Buddies to diagnose manual Jandy timer problems. Phillip arrived and was very timely, knowledgeable and helpful. I was so happy to have someone who knew how to get answers for equipment problems and willing to explain to the customer. Thank you Phillip. read more

Excellent work, fair pricing, and super knowledgeable. We scheduled to have the pool drained and chlorine washed and the light replaced. When Richard arrived we mentioned a few other issues we were experiencing (issues other pool companies couldn't/wouldn't fix). Richard assured us he knew how to resolve both issues (one of which was much cheaper then we thought - simply replacing a relay instead of the full board). He did the work impeccably and we ended up with our pool in a much better place than we expected. Customer service was top notch and the pricing was reasonable and within our expectations. We will absolutely hire Pool Buddies next time we need service. read more

Fast, professional, and reasonably priced. You just can't ask for more than that. Charles was on time and had the know how to fix our problem. I just can't say enough about this outfit! read more

They are great. They have been to my pool over the last 2 years for probably four different issues. Every time the have been excellent. Timely, friendly and they get the job done! From Elizabeth who takes the requests and books out the techs to the technicians who sort my pool out every time, for once I wish there were 6 stars, I would give them the best rating! read more

I've had an ongoing problem with my pool. The man who came to my home is named Richard. He went far and above to get the problem solved which took many visits. Most people would've just threw up their hands and walked away I appreciate Richard. Anyone with a real problem should to get in touch with him he's the real deal. Kudos read more

Richard was out to inspect our system today & he did a great job. He showed up on time, checked the system and found the problem. He was able to clearly explain what was happening & why. It turned out to be a crack in the small part of the pool vac. He saved me larger repair suggestions that were being made by a different company. I would highly suggest this company and Richard. If anything goes wrong with my pool, Pool Buddies will be the first call I make. read more