We had an issue with our spa cover that was most likely a product defect. Jeremy handled the issue professionally and even went the extra mile and delivered a new spa cover to our house. I found that to be outstanding customer service. Thanks Jeremy and Henry. You guys are the best. Paul & Cathy Kukla read more

Wanted a HotTub for a very long time and visited a few local stores closest to Goodyear( live up in Estrella ) . Decided to visit Southwest Spas's website and decided to visit in Mesa ( because they have been in business for 40 years ). We were greeted by Jasmine and gave us the tour of their spas with spas with different sizes and options. One of the Spas worked for us and Jasmine gave us a great price . Henry ( Manager ) called us and gave us a further discount( after seeing a picture of our Cane Corso Rescue, Henry loves dogs ) and arranged Nick to install delivery and electrical (220) the next day. Five outstanding individuals delivered and Spa was working perfectly. They took their time to demonstrate chemicals to maintain water clarity. Yes, Nick was outstanding! Always go with a Business that's been there for 40 years! read more

Southwest Spas - Hot Tub & Pool Near Me - Mesa, Arizona

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Pleasant and professional staff. Very helpful and no pressure approach. They are willing to patiently answer questions.

We are very happy with our new hot tub that we purchased from Jeremy and Henry at Southwest Spas. They were nice enough to hold on to our tub at their facility until we were able to get HOA approval, 220v electrical hook-up and breaker, and a small travertine patio extension built for the hot tub. When we first came into the store, Henry was so thorough in his explanation of the different features of the spa we were interested in purchasing. The electrician (Nick) and the landscape person who installed our patio extension(Jose) who were recommended to us by Henry and Jeremy were also terrific. Once we had the spa delivered, I had some questions about some of the features of the tub, chemicals, as well as a small issue with one of the diverters that was leaking. I drove over to Southwest Spa to speak to someone in person, and Jeremy was kind enough to take the time to answer my questions, and also instructed me how to fix the diverter leak when I got home, and it worked perfectly after that. Easy-peasy! Having our own spa at our home has been on my husband and my bucket list for YEARS. We are so happy we were finally able to make it happen with the assistance of Southwest Spas! read more

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Decided we wanted a spa for a backyard remodel, yet didn't know anything about spas. Since websites don't list prices, after looking at reviews, we decided to visit Southwest Spas in Mesa. Henry and Jeremy answered our questions, were patient, and even threw in a couple of additional items for free in an already reasonably priced spa package. After going to a few other spa dealers, we returned and purchased ours from Southwest Spas. Aside from their knowledge, I really liked how they've created a process that took us from purchase to installation. Trenching, electrical, delivery, setup, Henry and Jeremy had us covered. We even purchased a pergola from them and they also took care of installation. I appreciate their forward thinking to help make the entire process easy. None of the other dealers had such a system in place. It's also nice to know I can text or call with questions, knowing they'll assist. Visit the other dealers, then go to Southwest Spas for a great spa at a great price, with great support. read more

Southwest Spas - Spa and pergola. - Hot Tub & Pool Near Me - Mesa, Arizona

Was referred to this business to replace my old spa. They have a great product, were very friendly and had a good price. Worked with me on the details I wanted, spa showed up on time and installed perfectly . Very happy with everything. 2 of my friends have also bought spas from them, everyone is very satisfied. I would highly recommend them. Ask for Henry, he's great! read more

Everything from start to finish has gone well! Henry and Jeremy were excellent and their supply cost is comparable to Amazon. Highly recommend. read more

Great product choices and wonderful customer service! We love our hot tub so much that we had a view deck built for it! read more

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We would like to give a shout-out to Lisa and the delivery guys. We had a GREAT experience from the beginning to the end! We are thoroughly enjoying our new hot tub. Thank you so much!!!!! read more

Southwest Spas - Dimension 1 Executive Hot tub - Hot Tub & Pool Near Me - Mesa, Arizona

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A year later and I still love this store, the spa we purchased, and the outstanding customer service!! Jeremy is so great! I had a small part needing to be replaced and he came all the way out to the house to fix it for us! He's come out to the house before for simple fixes and always goes out of his way to make things happen for us. Even changed the ozone for us answers all of our questions! Definitely come here when you're ready to buy a spa! read more

Southwest Spas - Hot Tub & Pool Near Me - Mesa, Arizona

I was planning to get a hot tub spa for my new backyard and been to few places looking for some idea what they cost and features . When I met Henry , he is the nicest guy I talk to . He provides me lots of knowledge and information about a hot tub . I didn't get the spa because I didn't know about the need of caring and maintenance etc . I thought fill the water and drop the chlorine and wah la . LOL Because of my travelling lifestyle I wasn't ready for it . If you looking. For a spa , look for Henry . He will give the best advice and informations you needed . When I am ready I will be back for sure . read more

Love these guys. My wife and I took a long time to decide to put in a hot tub. Weren't sure how often we would use it. Jereme and Henry were very knowledgeable and helpful in assisting our purchase decision. We had the tub installed several weeks ago and have been using it almost daily since. One of the keys to making our decision was that a "chiller" can be added to the spa to cool it down fur summer use. We have the water temperature set on 89 degrees which for us is very refreshing. We bought an umbrella from Southwest Spas which is working out perfectly for giving us complete shade while we enjoy the coolness of the water. The service is great. The quality of the tub is great. The sales guys and the Service technician are awesome. We couldn't be happier. I would recommend these guys all day long. Mark V. Mesa, AZ read more

The home we purchased had a hot tub installed by Southwest Spas so when it starting leaking soon after our purchase, we reached out to Jeremy and he took incredible care of us. He hauled off the old hot tub for free and gave us a great deal on a new Dimension One Breeze. We are incredibly happy with service from Southwest Spas as well. We got a FLO error code and Jeremy sent a service tech next day and replaced the pump. When I texted him about the error code, he said "Whatever you need, we'll take care of you!" This really sums up their customer service. I highly recommend Southwest Spas and would purchase a SPA from them again. read more

Southwest Spas - Dimension One Breeze Installation by Southwest Spas - Hot Tub & Pool Near Me - Mesa, Arizona

Thank you Henry! You went above and beyond to help me get every little detail needed for myself and my boyfriend to make the right decision on purchasing a (sports car) triad 36 Hot tub . You guys are full of knowledge and i appreciate your location selling all supplies needed to maintain a hot tub right there in house. You are clear on your pricing and financing was all haggle free! I can not say the same for other dealers! So thank you kindly! read more

After an awful experience with another hot tub company in Phoenix, I was ready to deal with someone that was competent and truthful. Thank God I got my money back after a long ordeal. I read all the reviews, and called Jeremy at Southwest Spas. The date was Wednesday, July 6th. I met with Jeremy that afternoon, and on Friday, July 8th, my new hot tub was delivered, wired-up and ready to go. We were enjoying our new hot tub 2 days after I made that phone call. Yes, I should have called Southwest Spas first, but better late than never. Jeremy was helpful and answered all of my questions. I didn't want a hot tub with all the bells and whistles, and he didn't try to push one on me. His install crew was great. They were on-time as promised, and also handled the final wiring from my 50 amp spa disconnect to the hot tub itself. They also re-located the disconnect since it had to be 5 feet from water's edge, all at a fair price. I have only had the hot tub for a week, but so far, so good. Thanks, Southwest Spas! read more

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You ever meet someone and thought "they are too good to be true" -- too nice, too knowledgeable, too forthcoming, clearly they just want to sell you something? That's what I thought when I first met the folks at Southwest Spas, especially Jeremy. But I am pleased to say I was wrong -- they really are just that good. Jeremy has done everything he has said he would, and beyond, from helping me get exactly the right spa (I did a lot of research beforehand but STILL had a lot to learn) with the right features, to storing it for me much longer than he needed to (I had to get the backyard landscaping in), to honoring even the smallest detail of my purchase. I even got advice on some details of my backyard that had nothing to do with the spa! I'm extremely impressed, and my spa is amazing and exactly what I was hoping for. Highest marks. read more

Southwest Spas - Hot Tub & Pool Near Me - Mesa, Arizona

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Jeremy was great, we bought a spa for our primary residence in Phoenix and for our place in Pinetop. He knew our budget and found us exactly what we wanted and needed. Delivery and install was great, on time and everyone was very friendly. We have recommend them to friends already. We went to 5-6 places in person, we couldn't find the right color spa or cover with the features we wanted until southwest spas. We didn't even go in, we FaceTimed Jeremy and picked out what we wanted. It was smooth as butter! read more

Southwest Spas - Hot Tub & Pool Near Me - Mesa, Arizona

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Jeremy at SW Spas made selecting the perfect spa super easy and fun! We chose the Triad 30. My wife and I enjoyed his great customer service-- from the choice to the paperwork to deliver to install. Everything was smooth and stress free! I go back to get chemicals and end up hanging out for 20 minutes having fun chatting (if there is someone else working to help the other customers)! Without reservation, we felt we made the best decision getting our spa there! Great price and top notch continuing customer service! read more

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Jeremy and his staff were amazing! We contacted Southwest Spas about adding a hot tub to our vacation rental home, we needed some electric and some stone work to be completed. Jeremy put us in contact with both trades and facilitated the entire project. He had a tub in stock that was going to work for us, and has been on top of everything the entire way, especially with us living out of state. Everything was so quick and efficient, and we couldn't be happier! read more

Southwest Spas - Hot Tub & Pool Near Me - Mesa, Arizona

The salesman was knowledgeable and helped me pick out the right tub for me budget and needs. The delivery guys were awesome. We're in this tub at least 2 times a day. Big difference in mobility, less pain and better sleep! I highly recommend Jeremy and the Southwest Spas team! read more

I was *thisclose* to buying a spa from another retailer. The evening before I was planning to go and purchase, the thought that I should check out reviews came to mind and I went a-googling... I found several terrible reviews in a row stating that folks had given a cash deposit and never received their tub! WHAT!? Besides that, the service was mentioned to be very lacking after the fact, which makes sense since the other guy sells tubs out of a tent three days a week. (What was I thinking!?) ANYWAY - enough about that. Since I was checking reviews, I found Southwest Spas and their endless reel of highly satisfied customers. I called the next morning, talked to Henry, and he was so warm and welcoming over the phone. We went in to chat about options and see the spas, and he made us feel so at ease and confident in our purchase. He gets it - as a vacation rental owner I needed a solid, easy to use, idiot-proof tub that guests will love. They set up delivery, install, all of the electrical work, and the crew provided amazing, speedy service for the guests who were occupying our home on delivery day just three days later. They even sent me photos and videos after the install, with the spa perfectly placed exactly where I had asked it to be. (We were already back home in Alaska - so it was amazing to be put so at ease with this fantastic customer care!) The spa has already gotten rave reviews from several guests. We can't wait to use it the next time we visit our vacation home! Highly, highly recommend Henry, Jeremy, and Southwest Spas. Thanks again, guys! read more

Southwest Spas - Hot Tub & Pool Near Me - Mesa, Arizona

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We bought or spa at Fair so we didn't buy it directly from the store but the sales people we dealt with were great. I feel like we paid more than I wanted to compared to other stores. read more

So we sold a used hot tub to them. Fair price and the communication was excellent. Crew who moved the spa was very careful and did a great job. read more

great sales team they took the time to listen and help us get into the perfect spa for us! this is the 3rd spa we have purchased from these guys, they have continued to earn our business for the last 25 years! read more

We just had our new hot tub installed recently and everything went very smoothly and we love it. The service was excellent and Graham, who helped us with our purchase was incredible. He answered all our questions and guided us through whole process. Nothing but for Graham and the process. read more

Jeremy was super knowledgeable when choosing which spa would best fit our young families needs. Delivery and set up were timely, and Jeremy is quick to respond to any questions or concerns we have! We are happy with Southwest Spas wonderful product and customer service! We are literally in our spa every day! We recommend them 100%. read more

Southwest Spas - Hot Tub & Pool Near Me - Mesa, Arizona

Got a hot tub for Christmas. It's the Ferrari of hot tubs. Small but powerful. Delivery and hookup was great. Customer service is excellent. Would recommend to anyone wanting a high quality hot tub with exceptional personalized attention in service. read more

We were looking for a hot tub for our home in November 2023. We went to 3 stores. We kind of had one picked out, but I always like to check all my options. The customer service at some of these stores wasn't what I was looking for so I told my hubby that we should check one more hot tub business. So we walked into Southwest Spas. Right away we were greeted at the door by Jeremy. I told him what we were kinda looking for and he asked us a series of questions relating to the usage of our hot tub. He was very knowledgeable about the tubs they sell. He brought us to a hot tub that would possibly fit our needs. But after Jeremy explained more about their tubs we started to change our minds on what to get. We ended up buying a hot tub that was totally different than what we originally came in for and a price that fit in our budget. Jeremy really puts time into getting to understand on what tub would fit your needs. Henry also was a great help in making our decision!! These two are so fun to work with and give you 100% of their time. Plus you know that their family company is going to be there when you need them. We totally recommend Southwest Spas if you're looking for great customer service, knowledge, and a great hot tub! We've now had our hot tub for 5 months and are totally happy with our choice!! read more

Everything is great about this company from the buying process all the way to delivery! Yanni and Serge were very thoughtful and helpful when buying our Breeze spa. They have the ABSOLUTE BEST prices and quality of spas around the Valley. My girlfriend and I have been looking for a spa for a while and came across their spas at the Home and Garden Show. No one could even compete with the price, quality, warranty, accessories and customer service Southwest Spas provides. Amir and Nick were excellent as well during the electrical and installation process. If you need electrical run to the spa as well this is one of the cheapest and best quality installation around. I would 100% recommend from buying from this company! Thanks again Yanni and Serge! read more

Southwest Spas - Dimension 1 Breeze Spa - Hot Tub & Pool Near Me - Mesa, Arizona

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After visiting 4-5 stores to shop for a jacuzzi spa, the service of Jeremy and Serg brought me back to win my business. They are both very knowledgeable and were patient with me helping me understand how jacuzzi spas work since I have never owned one before. They have been in business for quite some time and are very personable to ensure you are comfortable and satisfied throughout every part of the purchase and delivery process. I woiuld highly recommend visiting Jeremy and Serg as they are best-in-class. Thank you Jeremy! read more

I just bought a Spa from Southwest Spas and what an excellent experience. I picked the spa that I wanted, and the owner took care of me with an excellent price, delivery, electrical and setup! The crew was very professional and knowledgeable about delivering, hooking up the electrical and showing me how to care for my new spa! The owner is professional and knows the spa industry and has an excellent relationship with his employees. Thank you, Southwest Spas, for taking care of me with my spa purchase. You guys are the best! Very satisfied customer! read more

I have been looking for a hot tub company that was trustworthy & knowledgeable...I found that with Jeremy. I explained my needs as I have 2 sons both over 6'4" tall. Jeremy helped us choose the spa & installed it a week later. I have 100% trust in this firm & I have not been disappointed, but very happy with how caring they are not only about the spa...but I feel I met a new friend. read more

Southwest Spas - Hot Tub & Pool Near Me - Mesa, Arizona

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I did a lot of research before buying my spa, and this place was by far the best! First of all, Jeremy was incredibly kind and knowledgeable. On top of that, the prices and quality of the spas they carry can't be beat! My Dimension One spa arrives in 2 days and I cannot be more excited. Thank you Jeremy and your incredible team! read more

If you are in the market for a spa, do yourself a favor and go here. Ask for Melinda and you will be taken care of like you are the most important person in the store. That is what sets this place apart from all the others, the client service. Every step of the way they go above and beyond in service. Even after you purchase and own the spa they are there for you. Fantastic all around and amazing products to be sure. Do yourself a favor and buy from them! read more

This Spa store is fantastic . The staff is very knowledgeable with the different models of spas and accessories they sell. They are polite and will take the time to answer all your questions. Then after the sale they are ready to remedy and issues or questions you have. No arrogant sales staff here like I found with some other spa shops. read more

I purchased a spa from Serg several months ago. He was such a wonderful and helpful person. He had extensive knowledge of the spas and really listened to my concerns and needs. I would definitely recommend him to anyone who is looking to purchase a spa in the future. read more

We visited Southwest Spas today because we're in the market to purchase a spa (why else would we be there? LOL) We've never owned a spa before so everything was new to us and we didn't know much about it. Jeremy was excellent with us! He took so much time going over everything with us and was so very thorough. He wasn't pushy at all and answered every question I had. His customer service was top notch. Southwest Spas was the first place we visited so we are still in the early stages of a spa purchase and still have some shopping around today. But even if we end up not buying from Southwest Spas, I still highly recommend them to everyone. read more

If I could leave no stars, I would. We bought our spa 4 1/2 years ago & made this purchase after a year if research. Lifetime warrantee on shell & loved the idea that this spa uses minimal chlorine. The main pump quit working within 6months & D1 replaced the entire spa. About 1month ago we noticed the shell had 2cracks in it; although the cracks did not affect water, we were reminded that shell had lifetime warrantee. Company opted to repair rather than replace. I might have been able to go along with this peaceably; until I had to deal withthe old man, Yanni.... he's a liar & a scammer.... he'll make the sale, take your money & never do anything to stand up for his customers against the company ... I'll never give them another red cent, for repair or reviews. read more

My wonderful 15 year old spa died last December and I shopped all over the place to find a replacement. I was VERY happy with the service. I went to the showroom three times to make sure the Dimension One Meridian was the spa for me. Melinda helped me measure the jets on different spas so I could find the one that fit me very particular needs exactly. I've had the spa now for almost a year and use it almost every day. I'm happy with the quality of the spa and the features are excellent. The research, purchase, delivery, setup and electrical work was all performed with the highest level of professionalism. I've recommended friends and family to Southwest Spas multiple times. The products and service are excellent. read more

We had a wonderful experience in purchasing a spa from Jeremy at Southwest Spa's. Jeremy went above and beyond to make sure we had the spa we wanted. He communicated so well with us and still does, to make sure we are happy and if we have any questions. Other spa stores don't compare to Southwest Spa's, and we've been to many! We would highly recommend them!! read more