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    Shasta Pools

    2.8 (150 reviews)
    Closed 10:00 am - 6:00 pm

    Services - Shasta Pools

    Pool chemical testing and balancing

    Pool skimming

    Shasta Pools Photos

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    Melted turf

    FIRST: If you're getting turf installed, put screens on your windows to protect your investment. Turf melting from window glare is very common, but companies only make you sign a waiver without actually warning you about how likely it is. We had no real explanation, and we wish someone had told us. They focus on avoiding liability, not on informing the customer. FULL REVIEW: We started our full backyard remodel, including a pool, in September 2024. After meeting with four pool companies, we chose Shasta because their infloor pop-ups seemed best and their pricing was reasonable. Our sales/design rep, Jordan, took about two weeks to get back to us--much longer than the other companies. The design he presented was nothing like what we asked for and had multiple issues (equipment placed in the yard instead of the side, a huge rock border taking up space, missing features we requested). The only upside was price. We showed him another company's design, corrected his layout, and eventually landed on a price slightly lower than competitors. Excited and thinking everything was settled, we signed. Permitting went quickly--we had approval by late November. We were told the pool would take about 50 days, so we expected mid-January. Instead, it wasn't finished until March 28th. There was almost zero communication throughout the process. Workers showed up randomly with no notice. Buildertrend (which should show the schedule and updates) was never used. Our superintendent, Daniel, seemed annoyed whenever we reached out, and our project coordinator was unhelpful. Delays happen, but none were communicated. We felt completely in the dark. Workmanship issues added to the frustration. Our travertine pavers were poorly done--grass grew between old and new sections, and Shasta had to come back three times to finally fix that area correctly. Several travertine tiles have since come loose, likely due to the base not being done properly. We also had multiple rust spots appear in our pebble tech, which took months for them to address. There is a quarter-size chip in the pebble tech that Shasta claims is "normal," and we really hope that's true. We enjoyed the pool over the summer and don't regret the investment itself, but we do wish we had chosen a different company, even if it cost a bit more.

    Nearly overflowing pool water.

    Shasta completed our pool install in March 2025. The design and pool are great, and I'm really happy with the final result. For the pool itself, I'd give 5 stars. For communication, I'd give them 1 star. Their communication is where Shasta really disappoints. During the installation, we were bounced around between various people for coordination. There was no single point of contact. The closest was when the project supervisor, Ben, eventually gave me his cell number. These communication challenges felt like a bit of a red flag, but since Shasta has been around forever, I assumed they had figured out their process. Every time (literally -- EVERY. SINGLE, TIME) I called their office, I had to go through the phone system and always ended up in voicemail. Does anyone actually answer their phone? When I did get a callback, I was told I needed to talk to a different department--then was redirected TO THEIR VOICEMAIL. They even have multiple phone numbers listed on their website depending on the issue. I don't care how your company is organized--be CUSTOMER-FOCUSED and give me one way to connect with you for the assistance I need. I'm not calling Shasta for fun. Now I have an issue where my water level is too high and at risk of overflowing, and I can't get ahold of anyone for emergency help. It's times like this (and warranty work) when their communication challenges become even more consequential. The pool really is great, though I suspect there are many great pool builders in the Valley. Find one that builds excellent pools AND gives you the PEACE OF MIND that you can actually get ahold of someone to answer your questions and respond to your requests.

    Caribbean Inspired
    Carla S.

    August 2021 I visited Turks and Caicos, Providenciales and returned home wanting a piece of the Caribbean in my backyard. I will start by saying I am in the building business so I do have a good understanding of the trades and supply chain. There were days I wished that I had not decided to move forward with the pool. Now that it is finished I simply could not be happier and more delighted with the outcome. Achieving the water color was a group effort and I think we did a great job with our selection on the interior finish. Thank goodness for the pros as I would never have picked Mandalay Mint. The photo is below. It was not all bells and whistles and there were times I got frustrated too. What I have learned from building new homes is to Inspect what you Expect and share with the sources that you have available to you. Hats off to Paul Carmazzi for answering every email, text and phone call. I am a perfectionist and I know that about myself Paul, Daniel and the crew at Shasta Pool met those demands for me. My super on the job was Daniel and he too was awesome! Daniel contacted me every time even from when he was in the hospital. Every detail came to life and I could not be happier with the finished project. The girls in the office where cheerful, helpful and very professional, hats off to Michelle and Kristen who came to my rescue on a couple of things. Building is not easy today, what use to take us to build a home was 6-7 months now takes 1.5 years. My advise, to everyone going thru the pool process, is to reach out to those that can help, be kind to them as it is a very stressful time in the building industry. I chose Shasta because of their reputation, they are a Great company and from my end result, I could not be happier. What could have been better, well the trades cleaning up after themselves. Some did and some did not, the hardest part was living thru what the trades should have done when they were finished. Thank you Shasta-I love my new Caribbean Inspired pool!

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    Ed went out of his way to help with my project even when he didn't need to and it wasn't the right fit for him. Thanks Ed!

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    Page 1 of 4

    Ask the Community - Shasta Pools

    Review Highlights - Shasta Pools

    Dean Wilde was my designer and instrumental in creating our dream backyard!!!

    Mentioned in 4 reviews

    Read more highlights

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    If I could give zero stars, I would. My experience with this company has been overwhelmingly…read morenegative, and I strongly urge others to think twice before doing business with them. There are far too many issues to list in detail, but the overall our pattern was clear: lack of accountability, and a complete disregard for customer satisfaction. What should have been a straightforward experience turned into a frustrating and stressful situation not once, not twice, but again and again. I gave multiple chances for things to be resolved, but nothing meaningfully improved. It's always been the same on going issue again and again. Save yourself the headache and look elsewhere!!

    Shasta Pools - poolcleaners - Updated August 2026

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