Very helpful people who remember me and my pools needs. Staff especially Kim has helped me out of…read moretrouble with equipment and water level. Pool is a joy to have knowing such a helpful business and employees nearby!

Great selection and they were helpful . They have a giant selection of pool supplies and every…read moreother thing you need for your pool

Working with poco verde was so easy to do and came to my new build within a few days of design,…read moreinstalled brick patios and plants along with crushed stone within 2 days. Job was completed faster then promised and wrapped up neatly. I couldn't believe the transformation in such quick turn around. I will definitely include them in any future projects. Lastly, their pricing undercut the big companies by thousands without sacrificing quality.

We had used Poco Verde several years ago and were so impressed with Ryan getting the pavers we…read moreneeded so we decided to use Poco Verde again this time for a much bigger landscaping project. We worked with Gretchen and she was fantastic. Gretchen has experience in landscaping especially layouts.She has knowledge in the type of plants for our project. Gretchen came out and met with us and drew a great diagram to help us visually see the project. Grethen and her landscaping team completed our project to include trees, turf, plants, additional drips, hard wired lighting. It was completed just in time by our needed deadline. Gretchen has always been responsive, returning any phone calls promptly and we were very pleased with the outcome, even provided a watering, fertilizing schedule .

This review is for the first part of our landscape project: namely the design and planning work. I…read morewill follow up once the project has been completed with a review of the actual planting. Although I was trained as a Master Gardener in the Monterey Bay area, I had the pleasure to live in Marana for several years so I am familiar with what grows well in that area. Plus I worked for two years in the nursery at Tohono Chul Park, so I knew at least little bit about the area and what plants I wanted to grow. As a result, I had some ideas in mind when it came designing the landscape for the home we were building. I started by providing a list of the types of Sonoran Desert plants of which I am fond and some basic ideas to be considered in the design of our landscape. I could not have been happier with how well the design team listed to my input and then put together a top notch design. In a few instances I had an idea that the design team suggested I might not be as happy with as I thought. So I listened to their advice and gave the go ahead for them to incorporate their ideas into proposed layout. The resulting schematic of the landscaping and photos of a few of the plants they were suggesting really helped me make my decisions. As happy as I was during the pre-design phase, the follow up was even better. Their communication skills and friendliness helped tremendously since we ended up doing most of the planning from 800 miles away. Whether by phone or email, response times to my questions and requests were prompt, clear, and could not have been of better quality That's why I feel the need to provide input before the job is complete. They also interacted well with the Construction Foreman building the house to the actual coordinate landscaping with the completion of the house we are building. I worked primarily with Amy Dougherty and Megan Colon (East). They are the best!

We used Creative Environments in 2022 to design and build the landscaping for our new home,…read morespending hundreds of thousands of dollars. While the pricing felt high, we were satisfied at the time with the design quality and overall responsiveness during the install phase. In 2026, we reached back out to Creative Environments to inquire about ongoing monthly maintenance for our trees and bushes. An initial appointment was scheduled, but no one showed up. We were later contacted and told there was a scheduling conflict. The appointment was then rescheduled, and someone did come out to walk the property and discuss what we were looking for. Unfortunately, that's where communication completely broke down. Twelve days after the walkthrough, we still had not received a quote, so I followed up via text with the representative who came out. He responded the following day and said his general manager would be reaching out. Seven more days passed, and we still received no communication, no quote, and no follow-up of any kind. For a company that positions itself as a high-end provider -- and that we previously trusted with a very large investment -- this level of customer service is unacceptable and frustrating. The lack of follow-through and communication is appalling. Based on this experience, I do not recommend using this company, especially if you value responsiveness and basic customer service.

We applied for a unit at this property because it is advertised as a smoke-free community. We…read moreselected a previously privately-owed unit and paid the application and $250 administrative fee before being informed that the previous tenant had been a smoker. We were not allowed to view the specific unit prior to applying. The smoking issue was only uncovered after our application was approved, and several days later when we were finally able to view the unit. There was still an incredibly noticeable smoke odor present throughout the entire unit. Management acknowledged the issue and offered remediation and vendors to treat the unit several days after our approval when we first were able to see the unit (thankfully before we signed a lease). While we appreciate those efforts, we were not comfortable moving into a unit with lingering smoke due to health concerns and the risk of the odor returning ESPECIALLY in a property marketed as SMOKE-FREE. Had this information been disclosed before applying, we would NOT have applied for the unit. Despite this, management refused to refund the $250 administrative fee, citing a 72-hour policy, even though the critical information that impacted our decision was not disclosed until after that window had passed. We requested escalation to upper management, and the situation ultimately ended in an unpleasant phone call with Elle, which added to the frustration. It's disappointing because the property itself had some potential; however, transparency and disclosure matter, especially when health and safety are involved. Future applicants should ask very direct questions, insist on viewing the exact unit before applying, and get all disclosures in writing.

Was told by Elle (property manager) prior to moving out that I didn't need to spackle any holes in…read morethe walls or paint and I wouldn't be charged. I asked if I could get paint from the maintenance team to go over any spots that needed repainting (there was only one about a couple of inches big in the entire apartment). I also asked what I needed to do to clean and not be charged and she said that as long as everything looked clean I'd be fine. I spent 4 long days cleaning the apartment from top to bottom. Charges after move out? $400 for paint and $150 for "cleaning." Lumiere is a scam. I have called MULTIPLE times to request photos and evidence backing up these charges and they have ghosted me in spite of me leaving messages and talking to Samuel. No one has called me back to provide an explanation, and now I'm looking at a bill in collections because I have refused to pay this amount since they told me I wouldn't have to pay anything for cleaning as long as my apartment "looked clean." When I moved into Lumiere, I found hair caked into the bathroom cabinets that had been landlord-specialed spray painted over, including pubes! Also could never get the hair that was painted over off the baseboards in one of the rooms. And now they are charging me for cleaning and leaving the place in better condition than when I moved into it! Lumiere is a joke. Look elsewhere for "luxury."

Sir, Poolwerks was just here at our pool today. They threw…read moresome yellow colored liquid in the pool. Empied the traps and used the net to pick up debris some what. See attached pictures. This pool is un acceptable and a health hazard and has been all summer. There is algae growng on the side and bottom of the pool and the water is cloudy. When we moved in July 2017 the pool was crystal clear and clean.

We canceled service with this company 3 months ago due to a lack of consistency on the part of the…read morepool technicians. When we 1st contracted with them they were professional, timely and left notices every time the pool was serviced. At the end of the summer, they stopped leaving notices and were coming on random days of the week. We keep our pool gate locked so that neighborhood kids don't come in the backyard and it was extremely frustrating to not know when they were going to be at the house. Yesterday, a tech randomly showed up in our backyard saying we were on his route. Like I said before, we canceled the service 3 months ago, so why was he there?! My husband explained the service was canceled. The man apologized and left. When we went out into the backyard later that day, we noticed brokenn plastic pieces next to the pool pump. My husband pulled out the filter and the tech that had come had broken our pool filter... maybe as revenge??? Highly unprofessional and immature. Needless to say, we will be reporting them to the Better Business Bureau and I would not recommend this pool service to anyone!