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    Southwest Spas

    4.8 (50 reviews)
    Open 9:30 am - 5:00 pm
    Updated over 3 months ago

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    Spa and pergola.

    Decided we wanted a spa for a backyard remodel, yet didn't know anything about spas. Since websites don't list prices, after looking at reviews, we decided to visit Southwest Spas in Mesa. Henry and Jeremy answered our questions, were patient, and even threw in a couple of additional items for free in an already reasonably priced spa package. After going to a few other spa dealers, we returned and purchased ours from Southwest Spas. Aside from their knowledge, I really liked how they've created a process that took us from purchase to installation. Trenching, electrical, delivery, setup, Henry and Jeremy had us covered. We even purchased a pergola from them and they also took care of installation. I appreciate their forward thinking to help make the entire process easy. None of the other dealers had such a system in place. It's also nice to know I can text or call with questions, knowing they'll assist. Visit the other dealers, then go to Southwest Spas for a great spa at a great price, with great support.

    Hot tub from Southwest Spas on view deck.

    Great product choices and wonderful customer service! We love our hot tub so much that we had a view deck built for it!

    Dimension 1 Executive Hot tub
    Michelle H.

    We would like to give a shout-out to Lisa and the delivery guys. We had a GREAT experience from the beginning to the end! We are thoroughly enjoying our new hot tub. Thank you so much!!!!!

    Krista P.

    A year later and I still love this store, the spa we purchased, and the outstanding customer service!! Jeremy is so great! I had a small part needing to be replaced and he came all the way out to the house to fix it for us! He's come out to the house before for simple fixes and always goes out of his way to make things happen for us. Even changed the ozone for us answers all of our questions! Definitely come here when you're ready to buy a spa!

    Dimension One Breeze Installation by Southwest Spas
    Ron F.

    The home we purchased had a hot tub installed by Southwest Spas so when it starting leaking soon after our purchase, we reached out to Jeremy and he took incredible care of us. He hauled off the old hot tub for free and gave us a great deal on a new Dimension One Breeze. We are incredibly happy with service from Southwest Spas as well. We got a FLO error code and Jeremy sent a service tech next day and replaced the pump. When I texted him about the error code, he said "Whatever you need, we'll take care of you!" This really sums up their customer service. I highly recommend Southwest Spas and would purchase a SPA from them again.

    After an awful experience with another hot tub company in Phoenix, I was ready to deal with someone that was competent and truthful. Thank God I got my money back after a long ordeal. I read all the reviews, and called Jeremy at Southwest Spas. The date was Wednesday, July 6th. I met with Jeremy that afternoon, and on Friday, July 8th, my new hot tub was delivered, wired-up and ready to go. We were enjoying our new hot tub 2 days after I made that phone call. Yes, I should have called Southwest Spas first, but better late than never. Jeremy was helpful and answered all of my questions. I didn't want a hot tub with all the bells and whistles, and he didn't try to push one on me. His install crew was great. They were on-time as promised, and also handled the final wiring from my 50 amp spa disconnect to the hot tub itself. They also re-located the disconnect since it had to be 5 feet from water's edge, all at a fair price. I have only had the hot tub for a week, but so far, so good. Thanks, Southwest Spas!

    Daniel B.

    You ever meet someone and thought "they are too good to be true" -- too nice, too knowledgeable, too forthcoming, clearly they just want to sell you something? That's what I thought when I first met the folks at Southwest Spas, especially Jeremy. But I am pleased to say I was wrong -- they really are just that good. Jeremy has done everything he has said he would, and beyond, from helping me get exactly the right spa (I did a lot of research beforehand but STILL had a lot to learn) with the right features, to storing it for me much longer than he needed to (I had to get the backyard landscaping in), to honoring even the smallest detail of my purchase. I even got advice on some details of my backyard that had nothing to do with the spa! I'm extremely impressed, and my spa is amazing and exactly what I was hoping for. Highest marks.

    Ashley S.

    Jeremy was great, we bought a spa for our primary residence in Phoenix and for our place in Pinetop. He knew our budget and found us exactly what we wanted and needed. Delivery and install was great, on time and everyone was very friendly. We have recommend them to friends already. We went to 5-6 places in person, we couldn't find the right color spa or cover with the features we wanted until southwest spas. We didn't even go in, we FaceTimed Jeremy and picked out what we wanted. It was smooth as butter!

    David J D.

    Jeremy at SW Spas made selecting the perfect spa super easy and fun! We chose the Triad 30. My wife and I enjoyed his great customer service-- from the choice to the paperwork to deliver to install. Everything was smooth and stress free! I go back to get chemicals and end up hanging out for 20 minutes having fun chatting (if there is someone else working to help the other customers)! Without reservation, we felt we made the best decision getting our spa there! Great price and top notch continuing customer service!

    Jeremy and his staff were amazing! We contacted Southwest Spas about adding a hot tub to our vacation rental home, we needed some electric and some stone work to be completed. Jeremy put us in contact with both trades and facilitated the entire project. He had a tub in stock that was going to work for us, and has been on top of everything the entire way, especially with us living out of state. Everything was so quick and efficient, and we couldn't be happier!

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    Page 2 of 2

    Ask the Community - Southwest Spas

    Do you install above ground pools also or only spa?

    Sorry we only do spas at this time.

    Don’t See Your Question? Ask Away!

    Review Highlights - Southwest Spas

    We are very happy with our new hot tub that we purchased from Jeremy and Henry at Southwest Spas.

    Mentioned in 21 reviews

    Read more highlights

    Aqua Living Factory Dirrect outlet

    Aqua Living Factory Dirrect outlet

    (3 reviews)

    I just want to say Jesse at the Mesa Store Az. He went beyond excellent customer service. When we…read morewere picking out a spa he answered all of our questions and even asked us what we wanted out of a spa, he texted me back every time I text a question. He stayed after store hours to load up our spa even waited for us to get there. We hooked it all up last night my husband and I were very happy on the looks of the spa how well it works. So to all that said it's dirty , so was ours it took 2 minutes to wipe out. Happens with shipping.No big deal. We were very pleased all round with service and product. That you.

    By far the sketchiest "hot tub and golf cart store". Would explain the dozens of negative reviews…read moreand poor conditions the store was in. Dozens of dirty hot tubs and golf carts just thrown around on a showroom floor. I guess when a retailer sells both you should probably question that. Sales man working referred us online to check specifics online to learn more about applicable options for each hot tub. What's the point of having a store if you can't go over options in person? You get a so called "quote" in person that comes hours after you visit and find every little thing to add up- talk about deceptive advertising. Then you go online and the prices for shipping/setup are different. Save yourself an hour and go with a reputable company in the valley that is well established and not an "outlet" for crap discount prices. Check the BBB ratings on this company as well- you will find horror stories of customers whose products have failed and little to no follow up or resolution.

    Southwest Spas - hottubandpool - Updated May 2026

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