We had a great experience with Caribbean Pool and Spa building our pool. The team was professional, responsive, and kept us informed throughout the entire process. The construction moved along smoothly and the crew was respectful of our property. Our finished pool looks beautiful and has completely transformed our backyard. They also took the time to explain the equipment and how everything works. We're very happy with the results and would definitely recommend Caribbean Pool and Spa. read more

Overall picture of pool and the brick on the hot tub overflow.  The main point is the overflow from the hot tub. I selected the brick as I thought it would look good. After install there were supposed to be some stainless steel inserts on the sides of the overflow to keep the water directed into the pool and not running off to the sides. They didn't install and "J" said later if I wanted them they would put them on. The water did run off to the sides and I chose to leave it as at that time the chlorinated brick was not noticeable   The problem, which would have been nice as a warning as this was my first pool, was the bleaching and color distortion on the brick. The brick keeps on shaving/chipping off into the pool which is a pain. And if you see the closeup pictures you can see how bad the bleaching is.  I want to have the brick pulled off and replace with tile. Called and told "B" the issue and left a message for Kevin at Caribbean pools on February 24, 2026 to see if they could do it at a discount and I pay for some of it. No call back even to discuss.  You would think with all their "extensive" pool experience, they would have warned me about the brick looking bad after a couple years, I would have gone with tile, which is easier to clean and it would not be falling into the pool constantly. Even during the construction, it took him forever to get crews out here and I had to call quite a few times and then when the company came over to get the pool turned on, it wouldn't work.  Turns out the electrician, that Caribbean used, didn't even hook up the wiring to the controls.  So luckily, there was a person that didn't have anything going on that Saturday and he came out.  And he had to put three wires in about ten feet long each, or so, they get to pool started. Pool was finally operational on April 6, 2021. I had to constantly call and harp on them, to get crews out here and do the work, and then they couldn't even get it started.The brick looks like garbage now so I wouldn't recommend them if they can't even give me straight forward advice or even call me to talk to me about this, give me a little discount or something. Don't bother with them, my personal opinion. Sent from my Galaxy read more

See all

Such an easy, fun experience from start to finish. They also did our turf! I would absolutely work with Carribean again. read more

Caribbean Pools and Spas - Pool & Hot Tub Service Near Me - Gilbert, Arizona

See all

The Caribbean Pools company is top notch! I reached out to six pool companies. Five responded. Of the five, Caribbean was the only one that meet our price target and the only one to design the kind of pool we wanted. Everything and everybody who works there was wonderful. Any problems we encountered were addressed quickly and completely. The subcontractors were thorough, professional, and respectful of my property as a whole. I would highly recommend Caribbean Pools and Spas to everyone who is looking to add an inground pool and/or spa to your home. read more

What a wonderful experience and our pool turned out amazing. From beginning to end, great communication, wonderful contractors, and the entire Caribbean team was amazing. Recommend highly and will use them again if we dont have a pool in another home. read more

We decided to build a pool in May of this year, and after a month of getting/comparing quotes, my wife and I opted to go with Caribbean for the project. Our designer, Kyler, was very knowledgeable and meticulous with his work, and we had great communication with both Britney and Kathi. The project manager, Fred, was also great to work with. Construction completed in August, and we couldn't be happier. I made a video of the construction process: https://youtu.be/W0-hnHCBlL0 read more

Great support from Britney and very happy with finished pool & spa and grilling area.

I love my pool that was built by Caribbean pools. While I didn't directly had to deal with the build process, as the pool came with the model home I purchased I am so very in love with my pool. It is not only beautiful but also has some awesome features and all in all it is wonderfully built. Upon moving Caribbean offered me a full new pool owner orientation, explained warranty, provided a contact for the rep that coordinated the build for the pool (Phil) and he was super helpful/responsive, that was just another fabulous outcome. read more

Caribbean Pools and Spas - My gorgeous pool! I had the water features turned off when I took this pic but it is so pretty! - Pool & Hot Tub Service Near Me - Gilbert, Arizona

The first thing I did after moving to Arizona was start the pool process. Many companies never returned my call. One company suggested Carrabian Pools. So glad they did. Never having owned a pool before, I had no idea what I was doing. They set me up. From the baja shelf (great for kids) to umbrella holders in and out of the pool to the filter. I am happy with the design and their work! read more

Worked with Jake Howard on the design of the pool, and he he did help us in formulating the vision and design for what we were looking for. Pool construction began 07/2022 with estimated completion at the end of 10/2022. Pool was not completed until 01/2023. Communication was not the best throughout the build. Caribbean like most pool builder, I'm sure, utilizes subcontractors for the various stages of the pool build, with a superintendent. The subcontractors for the various stages were scheduled for work on certain weeks, but we never knew when they would be arriving. And they would never knock and announce their arrival to our home, and would walk directly into our yard. Which was always a bit startling that I'd be at home working for the day and hear people coming onto the property. I feel that it would have been a courtesy to at least make an attempt to knock on the door to alert a homeowner to their presence and purpose for coming onto the property. Upon completion of the pool construction we had the "pool school" meeting and were not given any manuals or paperwork. Only when we had some follow-up questions did the superintendent refer to a pool owner manual, and we notified him we never received one. We ultimately received one. We are still under warranty and have had several issues or concerns with the pool builder. It is so crucial to address pool issues with the builder in a timely manner due to warranty timelines. I have disliked my encounters with the superintendent whose tone is dismissive and condescending when discussing issues with the pool. We used Caribbean Pools because they were our home builders preferred pool builder, which meant that Caribbean would be allowed early access to our home build site to start excavation prior to closing on the home. I don't know if we would have used them if it weren't for this B2B relationship. read more

They did an amazing job from beginning to end. From the design stage, to the timely execution of every stage, great communication, excellent attention to detail, very prompt, professional and effective customer service. We love our pool/jacuzzi and can't be any more thankful for our vision to have come through the way it did. Def recommend them for your pool needs read more

Caribbean Pools and Spas - Pool & Hot Tub Service Near Me - Gilbert, Arizona

Caribbean Pools & Spas was AMAZING to work with and we are beyond satisfied with the way the pool and backyard turned out? Our designer Scott, did a great job designing the layout. Whenever we had questions about certain parts in the constructions process, Kathi at the office was able to get us answers immediately. Before choosing to go with Caribbean Pools & Spas we got quotes from the other major companies but Caribbean Pools & Spas had the best prices and was able to get it all done 2-3 months! We highly recommend Caribbean Pools & Spas!!!! read more

We are overall pretty happy with our pool and the how the design/build process went. I will say their customer service is very responsive and anytime we have had an issue, they help us address it. I do wish we had a few less problems though with various components wearing out much more quickly than they should. The tile around our spa has come loose several times and is not covered by warranty which is a huge bummer and something that was not disclosed to us. read more

See all

I'm giving Caribbean Pool and Spas a 4 star because overall, we are happy with the end product. This does not come with some hiccups along the way. We originally met with Jake who was our designer and he was great for the most part. We had tons of questions and changes along the way but it was our first pool and a big investment. At times, we would have to wait a while to get a response which is fine but at times it felt like he was annoyed with us. One thing I would recommend to the company is a follow up call to customers. A simple thank you and we'd love to do business with you again in the future would go a long way. Especially, the way my husband and I move around. we did just spend around $40k for a pool. Anyway, our experience was ok. Because they work with a lot of subcontractors, we received little to no updates. We were left wondering when someone would show up for next phase and we called a lot about progress. Everyone was helpful and very nice when we did call though. We were not aware that locks on windows were required and failed our first inspection. Again, something that could've been prevented if communication was there. After our pool was filled and we'd been swimming for a while, my husband and kids noticed something brassy looking at the bottom of pool. We called and they had someone come out and fix it right away. It was a nail in the pebble tech that started to rust. All in all, we love the final product and use our pool quite frequently. Thank you Caribbean! read more

See all

We had our pool installed a little less than a year ago, and Jake was our main contact throughout the process. His responsiveness and guidance were exceptional--he walked us through every step without any pressure. Recently, during a home inspection, a minor electrical box issue (nothing to do with the actual electric) was identified. I reached out to Jake, and he responded within the hour. To our delight, the construction team was at our house the next day, promptly correcting the issue. If you're in search of a pool installation company, look no further. Jake and the team provide unparalleled service, making the entire experience smooth and worry-free. Highly recommended! read more

Plenty good things to say about this company. But most importantly, our pool is absolutely beautiful. Scott gave us pretty much what we asked for. Except the bottle of tequila he promised us as a gift for not disposing of our old brick that we paid disposal for. Some things we've learned over the last year of having the pool: Travertine chips away naturally, it's very slippery when wet and it will always look imperfect and slightly damaged. Gas heater, while it's expensive to heat are much faster. The heater /cooler unit Carribean sold us takes 2 weeks to heat and is expensive. It also needed a new fan in the first year but it was under warranty and Carribean took care of it. Gas would be faster and make more sense in the long run because 2 weeks of heating adds up as well. Customer service with Carribean has been good which is what matters when you're buying 100k pool. read more

Had a great overall experience. Times are crazy right now and every pool company is booked out for months and months. Carribean had minimal wait times for our pool throughout the building process and informed me of things when they had the information. Had an issue come up in the end and had an opportunity to work with the owner Kevin who was very reasonable and professional. He fixed the problem as he said he would and in the end it was MUCH better of a solution that I had originally expected. My way of evaluating the quality of a company is how mistakes and issues are handled and they did that very very well. I would build a pool with them again for sure! read more

Caribbean Pools did a great job. Phil was such a great person to work with. He sure was on top of everything and he made sure we were happy. We also worked with Britney and she was great too. She will answer all are calls and any issue we had she always made sure we were taken care of. The only reason we gave them four stars is because some of the other staff we worked with seem like they didnt care. Even when trying to reach out to those specific people there was never an answer back or even a clear one. But other than that their work is great. read more

When planning to add a pool to our backyard, we sought out quotes from several (5) big name companies in the area. We noticed that a few neighbors used Caribbean so we received a quote from them as well. The quote was reasonable and honestly the most affordable of the options we pursued. After engineering plans were drawn up and lines were marked in the yard, we realized there was miscommunication in the location of the pool and size of the decking area. We notified our sales rep and he was at our house the next day and we walked through all the details again. It is truly hard to imagine the scale and scope of the project until it is drawn out in your yard! You know what they say - "measure twice, dig once!" We felt the communication was smooth and organized throughout the whole process. Britney provided an emailed timeline of the steps/phases of construction and how long the process would take to complete. We received regular email updates from her and if we ever had a question, a quick email or phone call and our questions were answered. We were very happy with our sales rep, Scott, who would check on our progress and always returned calls the same day if there was a concern. After the pool was completed, we noticed a few cracks on the baja shelf and after snapping a few pictures, we sent the photos in and our super, Fred, showed up the next day to survey the cracks. It was pretty hot when the pool was poured and the baja shelf was the last to fill with water, hence a few cracks. The crew who completed the poz interior came back out and fixed the cracks. It was that simple. And going above and beyond, Fred from Caribbean, felt there were some streaks in the pool and a crew is coming out to acid wash the interior and fix any additional issues. I include these details because I want to make sure that you realize that Caribbean had already been paid and yet they are still a joy to communicate with and are quick to address any imperfections and make them right. From the start of the process with Scott helping us pick finishes and designing the pool we wanted, to the friendly crews arriving each day to complete the work, the process was smoother than expected! Finally, the pool service company that provided the step by step start up plan was great too. We plan on maintaining the pool ourselves and these guys were great about getting us up to speed on how to manage the pool and the equipment. We even had a few questions about the pump schedule a few weeks later and sent a text and they quickly walked us through the process to adjust the schedule. I would use Caribbean again and again. A pool is an investment and I feel like Caribbean valued our business and made sure to do everything to meet our needs. read more

See all

This is my second review of Caribbean Pools. We did receive communication from them after the last review which was weird since the never responded directly to us when we tried relentlessly to get a hold of them. I hoped when they contacted us after my last review, they would make it right. Things started off well and they stated they would correct our cool deck so we don't receive burns on our feet anytime we get into the pool. We also had cracks and scratches already on the decking. They stated it was from our dogs and plastic patio furniture. Really? Are we the only ones that have dogs and chairs outside? So, they proceeded to "fix" it by repainting it. We advised we are not satisfied with resolution, they told us they could put a different product if we paid more. Seriously? We are going to pay more when they didn't do it right the first time (or second time, for that matter). So now we have 2 cracks that are visible. They came to correct them, again, not successfully. We looked at some of our pics from the initial build, and guess what? Cracks are in concrete to begin with. To top it off, we still can't just walk to pool and jump in without wearing shoes due to heat (throughout most of the year, not just when it's 110°.) on the decking. Update to response from Caribbean...of course we are not satisfied with 2 big cracks running across our decking, that is why we have tried and tried to contact you to correct. Additionally, yes, you did offer to paint it a lighter color **for an additional cost**. read more

See all

Caribbean Pools is exactly who you want to build your poo!! There was beyond exceptional customer care from Britney (the customer care specialist), Jake (our salesman) as well as Kathi, Brian and the various tradesmen for the positive building experience!! A thank you to Kevin, the owner, for having these professional and competent people as a part of his Caribbean Pool team!!' read more

Lack of communication. Cigarette butts left in my yard. Nails left all over in the dirt. Not sure what the point of saying I have 2 dogs that will eat anything was since they obviously didn't care about that. I was told I would know when people were coming and my husband was there when we were told this, then the super said that I wouldn't which lead to conflict and Jeff basically calling me a liar, he did say I would know he was obviously wrong he should own up to that. They didn't build a dirt ramp like Jeff said they would to enter the yard which lead to massive destruction of my front landscaping rocks which they are not replacing and ruining the irrigation to the tree which they also refuse to fix and Jeff ignored my text messages about. Funny how he said he would foot the bill for the dirt ramp and then that didn't even happen but a whole lot of them Ruining my front landscaping did. Really bad customer service to act like oh let me take this off your bill but then they don't do it and just destroy a bunch of stuff and leave it that way. The electrical guys cut my electrical line to my irrigation and when we emailed to ask if this could be fixed we got no response, which isn't usual since I struggled to get any response from Jeff when I ran into any issues. our super was a nice guy and very friendly but I do wish he had been more present I feel like that makes a huge difference when it comes to construction. I practically grew up on construction sites with my dad who manages multi million dollar jobs now all over the United sites so I am pretty well aware how they run and he was pretty shocked at the lack of professionalism and lack of communication. It appears as though once they hook you, they don't really care about any thing else. The pool is very nice and hopefully it holds up we will see. read more

See all

Josh is GREAT!! We purchased our first pool back in October 2019. During the pool build and afterwards, everything was great. There were no complaints. We are now considering purchasing our second pool at our new home. We contacted Josh again, and as usual, he has dedicated time to design and price our pool. We are looking forward to working with Carribean Pools again. Josh has informed us that the pool build will take much longer, but not concerned. Looking forward to getting started later this fall!! read more

Caribbean Pools was the best decision my husband and I made for our pool and hot tub! We initially were in contact with Jake our sales and marketing associate who was available for any questions we had throughout the whole process. They are a wonderful family owned business that exceeded our expectations. The communication, reasonable pricing, and timeliness from the beginning to completion was flawless! We would highly recommend them and would like to say thank you for a job well done! read more

Amadio Ranch Heritage Farm. Great food. Have eaten lunch and breakfast-bagel sandwich is outstanding! Freshly made-from locally sourced much of the time-friendly staff and good service. We will continue to go! read more

Caribbean Pools never lets me down. They built my pool and spa back in 2017. If I've ever had any issues I just call them and they have someone over the next day depending on my needs. If it was something under warranty it was replaced with no question that day. Other than that they will check all of the equipment and give us recommendations on what to do next with no charge for the house call. So grateful to them. read more

Cathy and Brian where awesome to work with, also Scott helped us decide on our tile and deck colors. After much research, we decided to go with Carribean pools as it was recommended to us by someone we know. This is a wonderful company to do business with. They kept us informed every step of the way and the pool was actually completed in less time than we thought. I cannot say enough about how happy we are with our new pool. I will definitely recommend to friends and neighbors as we are in a brand new subdivision. Very, very happy. I will also post this on my Nextdoor app. read more

Caribbean Pools and Spas - Our new play pool - Pool & Hot Tub Service Near Me - Gilbert, Arizona

Ugh. I've had to get updates through the lender/mortgage company. They horrible at communicating. No excuses. The dug the pool several weeks ago and use all sorts of excuse tactics on delays...and then no communication for weeks at a time. I get that their "busy", but so is the rest of the world. Use Dolphin or any other company...just not Caribbean. read more

We had a great experience with Caribbean Pools. We knew going into it that the market was insane for pools and there could be delays that were out of the company's control. That said, they finished in a timely manner and we love every bit of the pool. They gave wonderful suggestions on design elements we weren't sure about. We've enjoyed our pool for months now - couldn't be happier! I'd recommend them to anyone! read more

It was a pleasure working with Caribbean Pools and Spas to build our beautiful pool. Our salesman, Josh had great design suggestions that ranged from the size and placement of the pool to the colors and materials. Britney sent communications throughout the process to keep us updated on every phase of construction. She answered all of our questions immediately and thoroughly. Kathy also fielded many of our questions. Jeannie supervised the entire project and the crews. She was frequently onsite and inspected every aspect. The crews who dug the hole, installed the plumbing and electrical, poured the concrete, sprayed the shotcrete, applied the acrylic lace, put in the tile, etc were amazingly hard working and careful to do everything correctly. Finally, Steven programmed the equipment and explained everything we needed to know to keep the pool in perfect shape. A big shout-out to all of those diligent and proficient people. We love the pool! read more

Communication was great in the beginning prior to funds being rendered. Fast forward, pool now completed. Several issues with pool not functioning properly. Can't get anyone to respond after serial outreach attempts. Yes, it's holiday time so your voicemail should reflect hours of operation instead of misleading customers to believe you are open for business and your voicemail will be answered timely. The voicemail says if there is an after hour issue/emergency dial 300, well once you dial 300 you receive an invalid error message. Very misleading! So when there is an emergency customers are out of luck after spending your hard earned money. This can't be a glitch in the system since the after hour error message has been ongoing for more than a month! Our heater is not functioning properly! The purpose of the heater is to be able to use the pool regardless of the weather. This ruined my family new year eve gathering and no one to assist us despite being told we would always have support after hours if needed. I would never recommend this company to anyone. Chose this builder based in relationship with Lennar builder. Not happy at all. read more

Caribbean Pools just finished building a gorgeous pool for me and I am so happy right now. If I could give them 10 stars, I would, because they absolutely deserve it. They went above and beyond to build us a beautiful pool in nearly record time and they made sure we were satisfied every step of the way. I am posting photos of my pool, the yard is still in progress. This review is long but this company deserves a detailed review, so as a prospective future customer, you can make an informed decision to use them as your pool builder with the utmost of confidence. It can be very scary when deciding who you are going to trust with one of the largest investments you will make in your lifetime. I can assure you that choosing Caribbean Pools will be the smartest decision you can make. When I first contacted Caribbean Pools, I explained that I was looking for a quick build because the pool would mainly be used for medical/physical therapy on my legs (I have MS) and I needed to get started on my therapy regimen asap due to muscle memory issues, so time was of the essence. Josh Smithey, our salesperson, really pushed to get us started immediately and helped us get everything together so the permits would not be an issue. He designed a breathtakingly beautiful pool and decking area, giving us what we wanted, within our tight budget. He did not try to pressure us into buying anything extra and even made many money-saving suggestions. Pricing and Value: We received quotes from 6 other companies ranging from $23K - $28K (including permit and taxes) for a 75' perimeter, free-form pool with 320 sf. of decking, a sheer decent water feature, and all the trimmings. Caribbean beat them all and included many features as standard that the others charged for. Build Time: All the builders quoted about the same build time, BUT Caribbean was the only pool builder that was able to start right away.......we were quoted up to 60 days before the other builders would even break ground, with an average of 30 days from the time of signing to the time of excavation. We signed with Caribbean on March 16, 2016 and they were excavating on March 21st!! Our pool was completed May 5, 2016, so we are talking about 6 weeks from start to finish! I would say that is more than impressive, especially when the other builders would just now be starting excavation....I am already swimming! HINT: A word of advice.....if you have an HOA, make sure you get your permission letter now, that will be one thing that can really hold you up and most cities need it before they will issue a permit. If you are looking into building a pool right now, take care of this first thing so it does not slow you up later on when you are ready to get started. Communication and Follow-Through: Kathi Johnson was our main contact through this whole process and she was an absolute pleasure to work with. In fact, she deserves a raise! :-) She kept me sane and calm through this entire process and really went above and beyond to make sure all my questions were answered and kept me constantly updated. There is nothing worse than feeling ignored and she made sure I was always in the loop and my questions and concerns were immediately addressed and taken care of. Supervision: The site supervisor was always walking around in the back yard, checking the progress, measuring and making sure all work was performed perfectly and to the exact specifications. There were a couple of times he found small issues but he had them taken care of immediately. Contractors: All the contractors that Caribbean sent to work on our pool were great. They were on time, courteous, cleaned up after themselves, and dealt with my 20 thousand questions about everything under the sun. I just cannot say enough good about them! There are a lot of choices out there when it comes to choosing a pool builder, and when you finally make the decision to get things started, the last thing you want to do is sign a contract and then sit and wait for 2 months before any work is started. Caribbean is on the ball and let me tell you, once they get started, they are like a locomotive barreling through the process, making sure everything is perfect, every step of the way. You will be hard pressed to find a more dependable and professional pool builder, in fact, I doubt there is one that can top Caribbean Pools. I would recommend them again and again! read more

See all

If I could give Caribbean Pools more than 5 stars I would! Before building our pool I researched and talked with four different pool companies in the valley. My husband and I ended up going with Caribbean because they were so easy to communicate with, worked with us on our budget and actually showed up to appointments when they said they would. We were more than happy with the entire process- from the initial meetings and design to the construction of our pool! I'm always on top of things and want to know every detail of how/when/what is going on with the building of our pool - you can call me Type A! : ) Caribbean always kept us in the loop and responded right away to any of my phone calls or emails. This was quite impressive given the fact that we were building our pool in the summer - their busy season I'm sure! We absolutely love our pool and appreciate the great communication and quality Caribbean gave us. Thank you!! read more

A awful company, the people that work there are rude and unorganized. There was deadlines and expectations that failed on the company's behave. The fact they didn't have workers delayed the progress of my pool. They added more charges at the end of the last inspection and refused to do any more work until a unforeseen amount of money was paid because of their error. The original contract had everything in details what was going to be done and the time frame. The contract changed on their part and the day the pool was to be done got delayed a month. There where many times no one showed up to do any work, or they would come for 30 minutes and leave. I just wanted honest work and this company doesn't have the integrity a company should have. I would steer clear of this company and do business elsewhere. They are a company built on lies and laziness. Any person who spends their hard earned money should be treated with respect this was not chump change I spent with this company and I can't believe how I was treated. Any minorities that are of color and want to do business with this company don't!!! our kind is not respected. In today's world we still can spend green money yet get treated like trash because I wanted the company to do their job? Find another company this was a service from the devil himself with all the problems that occurred . Their clean up was not done properly instead of them properly cleaning they hid things behind my pit and rocks, when they where cleaning the outside they completely destroyed my water hose just out of pure laziness. They could have just moved it out the way, instead they just trumped over it. Their email response was not in a timely manner. My emails and phone calls would go ignored and their response was always something that didn't happen. They always said one thing it yet it didn't happen. They would just ignore notices that no one did nothing by saying jobs would be done and they didn't get done. read more

See all

I had an appointment scheduled and the consultant called almost 15min late for a virtual appointment and said "life happens". Wow I'm glad they showed their customer service before I became a customer. Go somewhere. Updating for the great from Jake. read more

Very good from start to finish pool looked fantastic. However three years later the pebble tec began to fad. Warranty is good for five years. Now they state we have corrosive water so will not cover any repairs. Had water test at Leslie 's and showed pictures their report showed some low levels. But they stated it would not cause the damage they see. Also small cracks in cool decking at 3 year mark. read more

We are extremely happy with our new pool from Caribbean Pools and am providing and in-depth synopsis of our experience to hopefully assist future customers. When we purchased a new home back in May, we knew we were going to have a pool built but were unsure what company we were going to use. I decided to reach out to as many companies as I could to get design ideas and budget estimates. Having been a pool owner for the last 4 year I knew what I wanted and had a fixed budget. I asked 5 different companies for estimates and designs, this included, Presidential Pools, Shasta, Rondo Pools, Tribal Waters, and Caribbean Pools. We asked all builders for the same thing, a diving (at least 8.5 feet deep) linear plaster pool, with no bells and whistles i.e. water falls, features, specialized equipment etc. and a firm budget of 30K. Luckily for me some companies started to eliminate themselves. Presidential Pools never submitted a design or budget despite numerous emails saying they would be sending it out shortly. Shasta told us that their base pools started at 30K and that for a diving pool we would be looking at well over 35K, scratched them off the list. Rondo pools provided an estimate and design but was over budget at +32K. Tribal Waters and Caribbean Pools both submitted designs and proposal close to 30 K, so we scheduled appointments to meet with both of their sales rep, ultimately choosing to go with Caribbean Pools. Scott Bradley, the sales person with Caribbean Pools was awesome to work with. He was courteous, respectful and never tried to up sell us on anything we did not ask for. He was honest in telling us when something could not be done, because of city code or functionality/aesthetics to our pool. When he did not have an answer, he researched it, asked senior members of his team and was quick to address our questions. He provided a great design that both me and wife agreed was just what we were looking for. After mulling over the design and estimate (Plaster diving pool, 300 sq. feet of decking, variable speed pool pump, aerator, water leveler and 2 LED lights) for a few days the wife and I decided to move forward with Caribbean Pools. This is where I must warn anybody who undertakes a pool build, READ the contract and disclosures you are REQUIRED to initial. They tell you people will be coming and going, they tell you to have pets inside the home, they tell you they will try to let you know when people will be coming and going but because of everything that is involved this may not always be the case. They tell you that project completion can be delayed for several factors. Ok, so once the contract was signed, Caribbean Pools continued to be amazing. A site supervisor was out periodically to check on the progress and we were emailed by Britney any time a new /major phase was to begin. Anytime we noticed something that we did not like, i.e. location of the pool, decking perimeter or had any general questions, Scott and his team made the appropriate changes and ensured we were happy. Caribbean Pools coordinated with a local pool company to make sure I was aware of how all the new equipment worked and gave me a in depth tutorial on how to address any concerns I may have related with the pool equipment. As we began using the pool we noticed some inconsistencies with the plaster and notified Scott and Britney whom quickly had some out to make the appropriates repairs. I received a call from Britney this week to make sure we were still happy with our pool and to make sure we had no other concerns. We have been in our pool now for well over a month and things are great. Thanks to everyone at Caribbean Pools for making this process as smooth as possible. I feel comfortable giving them 5 stars and recommending them to friends and family read more

See all

We just finished building our pool with Caribbean and we love it. This is our first pool and they made the process easy. Carolyn was a great designer and the the project managers kept us up to date each step of the way. read more

Caribbean Pools and Spas - Pool & Hot Tub Service Near Me - Gilbert, Arizona

See all

We love our new pool! I also feel we got a fair price. Because of supply issues, shotcrete shortages, etc. the pool took a bit longer than planned, but I think that would happen with any pool company right now. We had good communication from Kim which was super helpful. Josh did a great job designing the pool for us when we were in another state. Very happy with how it turned out! read more

AMAZING!!!!!! This is the 4th pool we have built - and by far the easiest and most fun. We interviewed 4 other pool companies. When we met with Carolyn (although we "knew exactly what we wanted")- and her creativity helped us "kick it up a notch" without going over our budget. Every stage was executed with complete professionalism. Every person was beyond polite, informative and did a great job. Any question was answered very quickly, and changes were not difficult. The staff is wonderful. They make you feel like you are their only concern. Our supervisor tied it all together keeping us informed as to the progress of each step. I would not hesitate to recommend them to anyone. Here we are 6 months later and I call with a question and received the same courtesy and professionalism that we experienced during the build. If you are considering a pool - there's no one else to call!! read more