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    Caribbean Pools and Spas

    3.9 (94 reviews)
    Closed 8:30 am - 4:30 pm

    Services - Caribbean Pools and Spas

    Pool installation

    Pool remodeling

    Pool repair

    Caribbean Pools and Spas Photos

    Recommended Reviews - Caribbean Pools and Spas

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    Reviews With Photos

    My gorgeous pool! I had the water features turned off when I took this pic but it is so pretty!
    Louise S.

    I love my pool that was built by Caribbean pools. While I didn't directly had to deal with the build process, as the pool came with the model home I purchased I am so very in love with my pool. It is not only beautiful but also has some awesome features and all in all it is wonderfully built. Upon moving Caribbean offered me a full new pool owner orientation, explained warranty, provided a contact for the rep that coordinated the build for the pool (Phil) and he was super helpful/responsive, that was just another fabulous outcome.

    Mari M.

    They did an amazing job from beginning to end. From the design stage, to the timely execution of every stage, great communication, excellent attention to detail, very prompt, professional and effective customer service. We love our pool/jacuzzi and can't be any more thankful for our vision to have come through the way it did. Def recommend them for your pool needs

    Vanessa W.

    We are overall pretty happy with our pool and the how the design/build process went. I will say their customer service is very responsive and anytime we have had an issue, they help us address it. I do wish we had a few less problems though with various components wearing out much more quickly than they should. The tile around our spa has come loose several times and is not covered by warranty which is a huge bummer and something that was not disclosed to us.

    Jennifer S.

    I'm giving Caribbean Pool and Spas a 4 star because overall, we are happy with the end product. This does not come with some hiccups along the way. We originally met with Jake who was our designer and he was great for the most part. We had tons of questions and changes along the way but it was our first pool and a big investment. At times, we would have to wait a while to get a response which is fine but at times it felt like he was annoyed with us. One thing I would recommend to the company is a follow up call to customers. A simple thank you and we'd love to do business with you again in the future would go a long way. Especially, the way my husband and I move around. we did just spend around $40k for a pool. Anyway, our experience was ok. Because they work with a lot of subcontractors, we received little to no updates. We were left wondering when someone would show up for next phase and we called a lot about progress. Everyone was helpful and very nice when we did call though. We were not aware that locks on windows were required and failed our first inspection. Again, something that could've been prevented if communication was there. After our pool was filled and we'd been swimming for a while, my husband and kids noticed something brassy looking at the bottom of pool. We called and they had someone come out and fix it right away. It was a nail in the pebble tech that started to rust. All in all, we love the final product and use our pool quite frequently. Thank you Caribbean!

    Let the good times ROLL!
    Jaime F.

    When planning to add a pool to our backyard, we sought out quotes from several (5) big name companies in the area. We noticed that a few neighbors used Caribbean so we received a quote from them as well. The quote was reasonable and honestly the most affordable of the options we pursued. After engineering plans were drawn up and lines were marked in the yard, we realized there was miscommunication in the location of the pool and size of the decking area. We notified our sales rep and he was at our house the next day and we walked through all the details again. It is truly hard to imagine the scale and scope of the project until it is drawn out in your yard! You know what they say - "measure twice, dig once!" We felt the communication was smooth and organized throughout the whole process. Britney provided an emailed timeline of the steps/phases of construction and how long the process would take to complete. We received regular email updates from her and if we ever had a question, a quick email or phone call and our questions were answered. We were very happy with our sales rep, Scott, who would check on our progress and always returned calls the same day if there was a concern. After the pool was completed, we noticed a few cracks on the baja shelf and after snapping a few pictures, we sent the photos in and our super, Fred, showed up the next day to survey the cracks. It was pretty hot when the pool was poured and the baja shelf was the last to fill with water, hence a few cracks. The crew who completed the poz interior came back out and fixed the cracks. It was that simple. And going above and beyond, Fred from Caribbean, felt there were some streaks in the pool and a crew is coming out to acid wash the interior and fix any additional issues. I include these details because I want to make sure that you realize that Caribbean had already been paid and yet they are still a joy to communicate with and are quick to address any imperfections and make them right. From the start of the process with Scott helping us pick finishes and designing the pool we wanted, to the friendly crews arriving each day to complete the work, the process was smoother than expected! Finally, the pool service company that provided the step by step start up plan was great too. We plan on maintaining the pool ourselves and these guys were great about getting us up to speed on how to manage the pool and the equipment. We even had a few questions about the pump schedule a few weeks later and sent a text and they quickly walked us through the process to adjust the schedule. I would use Caribbean again and again. A pool is an investment and I feel like Caribbean valued our business and made sure to do everything to meet our needs.

    Caribbean Pools errors
    Sandi P.

    This is my second review of Caribbean Pools. We did receive communication from them after the last review which was weird since the never responded directly to us when we tried relentlessly to get a hold of them. I hoped when they contacted us after my last review, they would make it right. Things started off well and they stated they would correct our cool deck so we don't receive burns on our feet anytime we get into the pool. We also had cracks and scratches already on the decking. They stated it was from our dogs and plastic patio furniture. Really? Are we the only ones that have dogs and chairs outside? So, they proceeded to "fix" it by repainting it. We advised we are not satisfied with resolution, they told us they could put a different product if we paid more. Seriously? We are going to pay more when they didn't do it right the first time (or second time, for that matter). So now we have 2 cracks that are visible. They came to correct them, again, not successfully. We looked at some of our pics from the initial build, and guess what? Cracks are in concrete to begin with. To top it off, we still can't just walk to pool and jump in without wearing shoes due to heat (throughout most of the year, not just when it's 110°.) on the decking. Update to response from Caribbean...of course we are not satisfied with 2 big cracks running across our decking, that is why we have tried and tried to contact you to correct. Additionally, yes, you did offer to paint it a lighter color **for an additional cost**.

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    Great support from Britney and very happy with finished pool & spa and grilling area.

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    Ask the Community - Caribbean Pools and Spas

    Review Highlights - Caribbean Pools and Spas

    Bill Alber and his son Kevin provided the service, value and attention to detail that I have come to expect from them.

    Mentioned in 13 reviews

    Read more highlights

    Barefoot Pools - Voted best pool service and pool remodel company of 2019 by AFN!

    Barefoot Pools

    (326 reviews)

    With great up-front communication and skilled, respectful, technicians, Barefoot Pools, the company…read moreand its people, gave us a phenominal experience throughout our pool remodel, living up to the excellent reviews we read before hiring them. They replaced our aged-out pool surface from plaster to micro pebble which included treating the concrete and adding a curative to the pebble mix. They installed hand-set iridescent step markers and new directionals, an aerator fitting, safety drain covers, a hand rail and new tile at the water line. It was quite the project and they did it within the projected timeline. Jessica pleasantly took our original call, setting the tone at the beginning and arranged sales rep Brandon to come to the house. He truly embodies the Business Development Ninja title on his business card. He impressed us with his demeaner, transparency and thoroughness at our initial meeting and in their showroom/design center where we chose our colors from plenty of options for the new surface, tiles, handrail and step markers. Project Manager Shawn updated us nearly daily on what to expect and when. As busy as he was, he promptly answered our questions and concerns in detail with good humor and respect and kept everything on schedule which transpired as he described. Massive respect to Zach & Richard & Juan and everyone in the chip-out, tile & surface install crews who each worked diligently throughout the unseasonably hot days. Afterwards, Chad gave a helpful orientation on caring for our pool and its new surface and surprised us with some thoughtful gifts. When it's time to tackle the decking or replacing equipment, we'll be calling Barefoot. We've already called for monthly pool service and look forward to meeting our pool tech Britney who will no doubt impress us as well. They weren't the cheapest of the quotes we took, but we definitely believe they were the best. Highly recommend! (cross-posted) Edited to add a special thank you to Krystle for her prompt assistance and reaching out.

    Barefoot Pools is a Cadilac operation. They are the best!!!…read moreTheir people are all caring and cooperative. I worked in construction for 43 years, and I know quality work when I see it. I know what great craftsmanship when I see it. I know taking pride in your work, when I see it. I saw GREAT quality work, I saw GREAT craftmanship, and I saw pride in the work, when Barefoot Pools refinished my pool surface. Doug in Gilbert

    DJ The Spa Guy - Jacuzzi up and running! No more leak!!!

    DJ The Spa Guy

    (51 reviews)

    Contacted DJ about a spa plumbing leak. He came out within a day or two and gave me a diagnosis of…read morewhere the leak was coming from, but he needed to order the part. DJ initially kept me updated with this backordered part. Three weeks later DJ texted me saying the part would be in on Wednesday and he would be out to finish the repair on Saturday. I never heard from DJ again, completely ghosted me. I called another spa service and they came out the next day (a Thursday), diagnosed the leak (DJ's diagnosis was WRONG) and returned the following Monday and completed the repair. Would have done it on initial diagnosis, but had to get part from shop. For 3 weeks, I had a spa that was partially torn apart (I allowed this because DJ was going to return to complete repair in one week) and then wasn't even given the courtesy of telling me what was going on. I stayed home all day on the Saturday, but DJ never showed, called, or sent me a text. What I find weird is that all of our correspondence was cordial, so I'm not sure why I was just ghosted. That said, I would avoid doing business with this person.

    DJ is highly responsive and communicates timely. He quickly diagnosed the issue with my 20 year old…read morespa and offered multiple solutions and suggestions to save parts costs. I opted to source a circuit board online and DJ offered to walk me through the change via FaceTime (since I'm fairly handy) or come back and install it if I run into difficulty. DJ is a professional and a pleasure to work with, a breath of fresh air compared to the many fake spa techs out there. His service charge is 25-30% less than most so-called spa companies.

    JNK Landscaping and Pools - new pool construction, backyard remodels,, paver installation, hardscape design, outdoor kitchens, firepits, complete landscape design-build

    JNK Landscaping and Pools

    (285 reviews)

    A major landscaping project is among the most important upgrades to your property. Choosing the…read morebest landscaping company, comparing quality, timeliness of completion, and price can be a signifcant challenge as there are so many variables to handicap. We used JNK for a minor project two years ago, and Naji and the crew were superb: they showed up on time, worked diligently to finish the project in a professional manner, and brought a remarkable attention to detail to their work. Therefore, we chose them again for this much larger project, and I'm pleased to say they exceeded our expectations in every way. Naji arrived to discuss the project, and based on our conversations with him, was well-prepared to discuss options. He is a deeply knowledgeable person who is personable, professional, and truly customer-focused. The crew showed up right on time, and the point person on the job, Joaquin, explained the process of removing sod and dirt and installing the pavers--over 1,000 of them. They hand-measured and hand-cut the pavers that created the circular mesa around each tree--they look exquisite. It was a crew of seven, who were perfectly coordinated, worked well together, and hustled to get the job done in the promised timeframe--one day, which astonished my wife and me. Because the job required cutting a number of pavers there was quite a bit of brick dust. After completion, Joaquin used the hose to meticulously spray off all of our trees, shrubs, and all of the rock, to make it look pristine--that's going the extra mile! You can evaluate other companies, but if you want exceptional quality, attention to detail, honesty, and integrity, I recommend JNK without exception or qualification. Naji will take good care of you!

    Always a pleasure to work with Naji and his team. 3rd project with JNK and pleased with all 3…read more Just remember you get what you pay for when it comes to home improvement and landscaping projects!

    Caribbean Pools and Spas - poolservice - Updated May 2026

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