We had an issue with our spa cover that was most likely a product defect. Jeremy handled the issue…read moreprofessionally and even went the extra mile and delivered a new spa cover to our house. I found that to be outstanding customer service. Thanks Jeremy and Henry. You guys are the best. Paul & Cathy Kukla

I came to the store with some service needs and they were Johnny on the spot. They saved my bacon!…read more I will be doing business with these guys again soon. They have my vote.

I returned home from vacation to find my hot tub not working and realized that it was causing my…read moreoutlet to malfunction. I'm pretty handy so I bought a new outlet and planned to replace it myself . In the meantime I switched it to a different, non HFI outlet but there was still a problem. I called Price busters to come out and check things out. It was a bad cord instead! They worked quickly to change it out and to replace my outlet. I'm back to enjoying my slightly cooler Arizona evenings safely. thanks

I guess zero stars really isn't possible, but what they deserve, in my opinion. We did receive a…read moreresponse and no, it wasn't correct. The 'discount' or 'refund' was indeed offered, but with a qualifier, that being "will that make you happy?" - NO - the repair bill was outrageous, and while they will stick to their story about providing a price up front, the repair person never told us what the cost would be beforehand. He only expressed that it was good that it wasn't the pump because "they are like $150". On the parts - yes other parts were provided like connectors for the new check valves, so unless glue is really expensive now, we feel greatly overcharged for a little over a hour's work. The owner or his helper wasn't there - they don't know what the service person said. We won't go back and we definitely won't recommend them.

I purchased the grizzly 450... As a 6' 6" , the 450 works perfectly. I've had it now for about two…read moremonths, I use it twice a day and everything works as planned and advertise. Shipping, unpacking, and assembly was very easy. Everything as advertised is what I found to be for a great product that meets all expectations.

I was having trouble choosing a color, the owner not only answered the phone but had all 3 of he…read morecolors I was between pulled out in the sun and FaceTimed me. We ordered the white 450, and are excited to try it out. David Maus jr did great in-depth videos on this company and their product. Added a photo for reference where it's going, I'll put a grass turf carpet under it. Should be a nice hangout spot on the balcony.

We are so please at the process of building a pool with Sunkiss Pools. We have been in our house…read morefor many years and finally decided to take the plunge! The design process was so fun! Bryan provide the 3D drawings to show what our yard could be, and were we ever surprised! The time frame was about 12 weeks from signing of contract to completion. He met every date and was always communicating. He addressed any of concerns with prompt professionalism. And can I just say, the finished pool is beyond my expectations and dreams! We cannot wait to use it this spring - as we got it heated to enjoy a longer swimming season! Thank you to Sunkiss Pools for a dream come true!

I would not recommend this company. I did and what a terrible mistake it was. From start to finish…read morewas a nightmare. They hadn't finished my pool so I held back final payment and they threatened me with a lean on my property then begged me and said they couldn't feed their family then threatened interest. Stay away from this one. Bad News

Kyle was great. The response with the phone call was great. He kept in touch. He was here in three…read moredays changed my pool liner close my pool. They were very neat cleaned everything up. I would definitely recommend them and I would definitely use them again.

I cannot recommend Porter Pools enough. We have had a really tough time trying to control algae and…read morekeep the pool clean ourselves. Our pool has looked clean, sparkly, and gorgeous since Joshua has taken over the maintenance and chemicals. Algae is no longer a problem. They are very reasonably priced and do a wonderful job. Joshua has gone above and beyond with his services and he really cares about the work he does.

Final impression. So…read moreoverall despite the damage to my property, I would say the quality of the work is good. However, the biggest issue remains the customer service issues. My project manager, Jared, had no idea what he was doing the majority of the time, or had any idea what was going on at my house. He told me multiple times the project would be done, despite the fact nothing had been done for several days. After talking to their subcontractor, apparently Jared is a common issue, and they said customers always complain about how little he does or knows about the project. As a side note, New Image does none of the landscaping themselves, and only dig and install pools, so if you hire them, they will always subcontract out any landscaping work. Bottom line, if you learn your project manager is Jared, request another one or don't sign the contract, unless it's a small job, which he is probably capable of handling. Would give them 3.5 stars due to the customer service issues, and would still use them again if I don't have to deal with Jared.

WARNING! Do not hire Nick or Dave Stewart! They are operating under a new LLC called Stewart Design…read moreGC, with a different owner name under that same address. Problem is their ROC licenses are all revoked and suspended! Like others have stated, Dave is extremely dangerous, manipulative, and difficult to communicate with. He operates under the pretense of a religious person and will use anything you say against you once you confront his antics. He's so desperate for money he will hound you after 5 PM on a Friday afternoon for a job he knows he failed to complete. They've been making the same tired excuse that they had a death in the family. I saw it in complaints from 8 years ago! I had this issue with them 5 years ago when they did the install. It took months to get them to complete the job, zero QA process, just gimme gimme money! And now I can't get anyone to work on this project.

Called them out for a free evaluation, we care for our own pool but were running into issues. Eric…read morecame out to our house and looked at our equipment, confirmed it was the issue, and suggested it was possibly under warranty and have my husband some tips. We checked and it was under warranty with only a few months left on the warranty. Saved us thousands by not trying to upsell. We ended up getting a new salt cell, and 5 new pool lights replaced free because of his recommendations. Pool is ready for summer. I was impressed with his knowledge, he showed us something our original installer missed that for sure will help us with maintenance. I would recommend soft swim to anyone needing pool maintenance or an evaluation. So helpful and good at what they do.

Soft Swim has been servicing my pool for many years. Chase is reliable, comes the same time every…read moreweek, and does a fantastic job in keeping my pool clean and beautiful. When friends come to use my pool, they are always so impressed with how clean it is. I have Chase and Soft Swim to thank for that.

Nick was prompt, communicative & very knowledgeable. He got my hot tub up & running…read more The price was very reasonable!

Nick is amazing with communication, transparency with what needs to be done and why, and follow…read morethrough. Helped us replace our hot tub pump and it runs perfectly. Thanks Nick!

on my own, I couldn't get through the summer without algae. since having Shasta's cleaning service…read moreand Oscar, my pool has never been so clean and inviting!! using this service is one of the best decisions I've ever made.

Lengthy But Miserable Experience We signed our contract and…read morepaid our deposit with Shasta at the beginning of January. We were told permits would be submitted immediately and that our prefabricated fiberglass pool would be completed by the end of March, or no later than mid-April. Instead, the project took six months to complete. Communication throughout the project was extremely poor. Calls, emails, and text messages often went unanswered for days, and getting updates was nearly impossible. Work crews frequently arrived without notice or failed to show up when scheduled. At one point, our project was left without a superintendent overseeing the work. The construction process was also disappointing. Equipment damaged our patio, fence, and the side of our house, and crews repeatedly left trash, pallets, tires, and other debris on our property, resulting in an HOA violation. The pool sat partially filled with stagnant water for nearly a month before work resumed. It wasn't until I filed a complaint with the Arizona Registrar of Contractors that progress noticeably improved. Even after completion, several issues remain unresolved. The pool cooling system we paid for has never worked, damaged coping and a broken pool tile have yet to be repaired, and the promised three months of complimentary pool service has been inadequate. On multiple visits, the technicians failed to properly clean the pool, and communication with the service department continues to be just as unresponsive as it was during construction. Overall, our experience was marked by poor communication, missed deadlines, lack of accountability, and unfinished warranty items. Based on our experience, I would recommend carefully researching other pool builders before choosing Shasta.

Quin was kind and knowledgeable about the roses and trees we inquired about…read more He provided unbiased advice which was greatly appreciated after we worked with Moon Valleys terrible customer service + business practices.

Arrived looking for fall plants and after looking at the website for what is in stock, only to find…read morethe greenhouse pretty barren. Website states they have received their tomato transplants in several varieties, but they weren't in stock. After asking one of the employees when they would be arriving, she basically had no answer for when they would receive any. I completely understand inventory varies based upon weather conditions. However, that doesn't preclude updates to the website if that is the situation. Such a disappointing visit today and a waste of gas. This nursery is normally excellent and has earned my loyalty as a patron, but this was one of the most lackluster visits to date.