I bought my SwimSpa from Southwest Spas and Pools in May 2025. The delivery and set-up went fine and I enjoyed my it for the first year without any problems.
In May 2026 I broke my arm and was unable to get into the spa to maintain it, just put chemicals in. Eventually, the spa started to grow algae.
On June 22 I called Southwest and asked for a service call to do a drain, clean, bring new filters, and fill. They put me in contact with their service person Noah. He was supposed to come out on the 26th.
Between June 26th and July 8th Noah canceled 6 times. I let Southwest know and they gave me their "sincere apologies".
When Noah finally came out, he did the drain and clean but did not replace the filters (which were filled with algae). He did not fill up the spa with water like he was supposed to. He kept the breakers on and the jets were running dry.
When I filled up the spa and turned the jets back on, gunk and insects came out of where the filters are located. I removed the filters and they were the old ones. All of that went right back into the Swimspa. Again, it is filled with algae. I tried to take care of it myself, but it's out of control. I have also lost power to the spa.
I called Southwest, and told them what happened with the filters and asked for a service call. I was told that Noah did not work there anymore and would send someone else out. They said they would be out on Friday, July 31st. and would call me back with a timeframe. I received no such call.
I called and left a message at Southwest on July 31st and told them to not bother coming out and that I was going to leave this review. I received a call back almost immediately. I spoke to Brent who said he was almost at my house. After talking to him I discovered that I was going to be charged a $150 service fee and almost
$80.00 for new filters. I told him I was not going to pay for a service fee to correct damage that was done by their company. read more