The manager and owner of this establishment is truly a wonderful person! I definitely recommend coming to the spa as they're very understanding of our needs, and are willing to work with you on any issues that you have! read more

Fantastic! Massages were great. Wife wants to come back for a pedicure and try the head spa.

My first time visiting this salon and I will never return again. I went in for a lash refill by Kimberly. She never asked me any questions about my lashes and was a bit rough pulling on my eyelids. It hurt when she removed some lashes. There was no relaxing spa music and the pillow on the bed was uncomfortable. When she finished my lashes she barely waived the fan over them to dry. I sat up and noticed she placed a mirror on the bed. She didn't ask what I thought about the lashes. She just picked up her phone and looked busy and uninterested. I looked in the mirror and noticed my lashes were so thick and my right side was fuller than the left. I told her my lashes weren't this full. She offered to remove some. I told her I will just wait for them to fall off. I asked her do I pay up front or with you. Again, this was my first time there. She told me to pay upfront. Worse customer service. Beyond disappointed. This place should remove spa from their name. There is absolutely no spa vibe there. I can't speak for the rest of the services but if you need lashes, avoid this place! read more

Vicky gave the best head spa ever!!! So relaxing, smelled amazing, great music and I had an amazing time.

Ana was amazing! The hair spa treatment was magical! I would definitely recommend the treatment and getting it done with Ana!

Michelle and GiGi are amazing! I've had pedicure and manicure with both and facial with Michelle and it was amazing! I will be going back very soon! read more

Avoid the heap spa- cold water was used and she burned my head several times using the hair dryer. Hair is a mess and absolutely disgusting products in terms of smell and how it leaves your hair - save your money!! Update: Business owner called me and harassing me on the phone regarding my review will impact your business - the level and quality of the service is the issue now coupled with your behavior towards me and then hanging up the phone on me after you called me - so inappropriate!! People you have been warned!! read more

We booked the Retreat Spa package for our bridal party. The 5 of us each got mani/pedis, facials, and a massage. It was sooo relaxing and i felt pampered by each service provider. Shout out to Kim (pedicure), Jessica (manicure), Kimberly (facial) and Kiera (massage). Thanks for a great experience. read more

The only reason I'd give this establishment two stars is because the receptionist was extremely friendly and apologetic while I waited for my appointment. The establishment was also very clean and well-organized. Time/Wait: This spa does not value your time. My appointment was scheduled for 5:30 and I was not seen until 5:50. Pedicure: My pedicure was very relaxing, and helped me to not mind the 20-minute wait I had. Manicure: This is where everything truly went wrong. I got a full acrylic gel set for the price (w/out tip) of $67. The whole manicure was very amateur and even though the nail tech took her time, it seemed like it was more-so because she didn't know what she was doing. She managed to cut the area around my cuticle on two separate fingers, and the acrylic around my cuticles still look horrible and rushed. There's also a handful of bubbles and waves in the nail itself As someone who used to go to this spa as a little girl, I am extremely disappointed. I will NOT be a return customer read more

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Why is it that every time I call they answer and please hold .... 7 minutes later I hang up and call back and said I was on hold for over 7 minutes ... their answer oh I'm sorry Just called again today .. they answer with please hold and again I hung up after 5 minutes and call back with no reason why on hold so long. Very annoying. If they are that busy they need to hire a full time receptionist. I like getting my nails done but the front desk needs more training on customer service read more

Really went downhill. Last week I got a pedicure and they clipped my cuticles so short I was bleeding for 30 minutes. I'm not sure who did my pedicure but not only did she make me bleed but my nail polish was spotty and wasn't clean, it was all over my toes. I went today to get an acrylic fill and had another awful experience. Hannah was very rough, hardly cleaned her area and didn't make me wash my hands. But the worst of all is that she messed up my design. I'm usually not very picky and did not expect much but I thought French is very basic. I understand it is still a design but it looks like she has never done French but I assume a lot of people ask for it. I've also never had my nails cured so many times in my life. I've been getting my nails done for years too. The only one here worth going to is Kim. But besides that I'm very disappointed in the other nail techs here. Wish I could get a refund. read more

El Bella Day Spa Gilbert - Day Spas Near Me - Gilbert, Arizona

I highly recommend getting a massage here. I had an excellent experience and will be back for another deep tissue massage.

Update for my hair appt~ Dec 2019 saw Zach for the first time after a hair consult, I CAN'T EVEN TELL YOU WHAT AN AMAZING TALENT HE HAS.... I'M IN LOVE WITH MY HAIR AGAIN My hair was so dark and is now beautiful blonde Thx you so much, truly are incredible Feb2020 Click on the photos to view the uploads read more

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I had the pleasure of having MI to do my nails and she was AMAZING. She actually serviced a wax and gel fill. My first time and I was very pleased. The front desk and tech GG was also very pleased. My daughter and I will be back. read more

Love love love this salon! Everyone was so friendly and kind. Nails looked amazing and massage was top notch! Would recommend to anyone. I live an hour and some change away and will make the trip again just for this salon read more

Went yesterday for a mani, I used to go Here regularly years ago and it was really good. Went downhill very bad service was not satisfied at all. Will not go again :( read more

came here for a pedicure with Susie and had a great experience. the service was top notch. will definitely go back.

It was my first time here and I didn't have a reservation but they took me in and sat me down after 5 minutes of waiting. I haven't had my haircut for a year ish because I love that I had it long and it took awhile to make it grow but tis the season, had to get one because of the split ends also. The lady that did my hair was really nice and she asked if I had a picture of how I wanted my hair cut to be but I didn't so I just explained it to her. I already knew it wasn't going to turn out good. Because I just could tell. Whenever I have my hair short, I get the usual cut. Its really short in the back, long layers on the side (which the front is longer than the back) like a v-cut and my hair is thinner not thick but in the end it turned out all even. The side is even not layered. Let's just say Dora the Explorer is back at it again. I did tell the lady I wanted it longer on the front and short in the back but she insisted that it was. I didn't want to argue and I was really upset inside that I just wanted to leave. I'm sorry but I don't like my haircut! I didn't pay for it, my sister did. So I guess there's a plus side -.- read more

Appointment made and kept waiting for nigh on 30 minutes with no update. I walked out and will take my business elsewhere as will my partner. Will not use this place again. read more

Beware!! I should've read the reviews before getting acrylics here. Worst acrylics I've ever had!! PLEASE DO NOT LET HANNA DO YOUR NAILS!! Run!! I asked her repeatedly to fix them, and she kept saying they were fine and that's how they're supposed to look (lopsided and over the nail bed). I'm not picky and my expectations are at a standard for what I pay. But leaving mail product hanging over the nail is a no where ever you go. I had to pay a lot to get them fixed somewhere else. read more

I had a 2pm pedicure appointment and finally at 2:45 I left because no one came to do the pedicure. No one came to check on me or anything. Super poor service. When I went to leave the young lady who took me back and told me someone would be with me shortly looked at me and turned away knowing I had not been attended to. Poor poor poor!!! read more

Interesting place. I've been getting my hair done here by Lori for about a year. I went in with virgin hair and had balayage done which turned out nice. I went back I want to say 2-3 times after for the same thing and my hair progressively got more and more blond which is not what I wanted at all. When I went in about 2 months ago I actually showed my initial picture we started with and my hair ended up ALL a yellow blond. I called the next day as I wanted to just give it a day... to schedule to have low lights added. When the appointment came around the salon called to cancel me as Lori had to go home. I reschedule but then I had to cancel and reschedule. When I called to schedule to have it 'fixed' I was told Lori no longer wanted to have me as a client. That's fine of course, just extremely unprofessional to #1 damage my hair and not offer to fix it, to cancel on me, it's not like I have all the time in the world to just get my hair done, but then to not own it at all. Overall, I did go back a few times but only the first service was good. The cost is good which is why I went back numerous times but you really do get what you pay for so, just use caution. My hair needs to recover and has been breaking so don't get the balayage! read more

Met a friend here for manicures. Honestly, it was a pretty great experience. I called and scheduled- they were super accommodating. I arrived about 5-10 minutes early and they took me right back to the chair to look at color swatches. They have so many dip powder options, which was amazing. They let me and my friend sit next to each other. They would make a little pleasant small talk, but they mostly let us have our conversations. The manicure itself was great! I scheduled just for a dip powder manicure. She was very patient as I searched through the colors to find one I wanted, and started prepping my nails while I decided. My nails were in such bad shape before getting started, but she got the cuticles and nail bed cleaned up so nicely! The one slight complaint I have is that I feel like the shape of the pointer fingers is a little uneven, but honestly that's not the end of the world. The dip powder itself was applied beautifully, and she took the extra time to smooth and buff it down at the end to give a more natural appearance. (I've been to salons before that charge $60+ and they don't buff the dip down and leave it super bulky.) at the end she applied the cuticle oil and gave a great hand massage! I was so excited about the massage because other salons I've been too skip the massage for dip powder manicures! Their dip powder manicures start at $35, which is an amazing price! Overall it was a great experience, and I would recommend this nail salon to anyone in the Gilbert area! As a side note! We got on the topic of the other El Bella location in chandler - this is owned by a different company, but both salons are located on Queen Creek Road- so just be mindful of where you're booking your appointments because you wouldn't want to go to the wrong location! read more

El Bella Day Spa Gilbert - Day Spas Near Me - Gilbert, Arizona

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Best VIP pedicure in the East valley! Love it here. I always make an appointment. Excellent customer service and 5% off if you pay in cash. I am very happy here. I've tried almost every nail salon within 5-10 mins of this location read more

I visited the spa with some friends for my birthday. We bought packages and spend a lot of money when we went. My package included a manicure. I upgraded my manicure to gel knowing there would be an additional cost. I ended up paying and extra $70 on top of my package. I spoke to the front staff that I shouldn't have to pay for a complete set of gel nails on top of my package but just what the additional cost was for gel instead of a manicure. I left paying only for the upgrade. I got a call from the front desk saying their manager told them to charge my credit card for the extra amount. This is just bad business! None of us will be returning. read more

Two of my acrylic nails popped off after 3 days and now they're all broken off. the design was a little messed up too but i was fine with that until they all came off in 6 days. don't recommend! read more

Terrible service! Can never accommodate my simple requests like trim the sides of my nails. This last time they told me I needed to sign a waiver in order for them to trim my toe nail because I stubbed it and it was swollen! We made a reservation for pedicures, and when we went to pick our seats, they told me I couldn't sit next to my friend for a pedicure because they were holding the seat in between ours! Doesn't make much sense.. read more

My sister and I got pedicures. We loved Kailey and GiGi! Very kind and did an amazing job!

Love my nails with Michelle Have been coming here for years!! Professional and kind staff! read more

El Bella Day Spa Gilbert - Day Spas Near Me - Gilbert, Arizona

customer service is terrible. wait time unacceptable. actual facial good. they need a mature receptionist that is trained in dealing with clients. I don't think I will return. read more

Came here with three of my sisters for a day of relaxation. We did their package for a massage, facial, mani/pedi! It was best day ever. I highly recommend coming here. Everyone was so sweet and the services was amazing. read more

This was my first time getting acrylics and i chose to go to El Bella Day Spa. it is literally a walking distance from where i live, so it is very convenient being so close. I for sure made the right decision coming here for my first set of acrylics! the workers we are extremely nice! i would for sure recommend Vicky if you are getting acrylics or anything with manicures. it is her specialty. She did an amazing job and i am so happy with my acrylics! i will be coming here from now on. 100% recommend! read more

El Bella Day Spa Gilbert - baby blue and holo blue acrylic nails - Day Spas Near Me - Gilbert, Arizona

If you need a massage, especially a deep tissue massage, come book an appointment with Raul. He not only has the experience but has the upper body strength to power through your knotted muscles and you will feel like a wet noodle when he is finished with you. He's very personable too which is a nice bonus. I've had a lot of massages and his have been the best by a long shot. read more

Went for the first time and was super happy with my results and experience. Everyone was so friendly and the atmosphere is very relaxing. There's multiple color choices to choose from as well as many color options (ie. regular, gel, colored acrylic powders, and dip powders). I didn't feel rushed or like there was no care put into my experience. She took her time and made sure they were perfect. Definitely will go back and plan on using the rest of the services offered read more

El Bella Day Spa Gilbert - Acrylic set and gel - Day Spas Near Me - Gilbert, Arizona

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I made an appointment for the El Bella package and got a reminder call saying it was a different time than I had booked for. When originally booking, I requested a specific order so it would go from least relaxing treatment to most relaxing treatment and they said that was no problem. When I arrived, they had booked all my treatments in the opposite order. It wasn't worth paying all of that and not having the day I was promised. read more

Service is great, people are friendly, and they do an amazing job I come here often and each time I come, I leave highly satisfied! read more

El Bella Day Spa Gilbert - Mother, daughter day at the spa - Day Spas Near Me - Gilbert, Arizona

The best nail salon ever!!! Kimberly is awesome! She even comes in an hour early for me because I am high risk for COVID-19! This is truly the best place I have ever gone for nails. Very clean, sterile, professional and kind! All the employees are exceptional! I'm never leaving! Thank you for keeping up on the CDC guidelines and for caring about all your clients!! read more

Uneven highlights in color & placement. Rushed haircut, had fixed elsewhere. Disappointed, was hoping for a good salon nearby

I asked for a refund of my haircut. I had a different hairdresser who was very kind but after paying $122 for a cut and color it was evident my "cut" was crooked and left split ends. The owner refused insisting I come in. read more

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The pedicure was amazing, I was literally falling asleep. The waxing was great too, I had my underarms waxed for the first time and couldn't even feel it. I just wish I didn't feel rushed. My only downfall is it seems a little busy in there, the staff was just hawking customer to sit them down as fast as possible and get them out to sit the next customer. read more