This is how you run a business!! I called this morning about my swampy green pool in a panic, incredibly friendly gentleman calmed me down and talked me through my options, when I arrived home from work everything I needed was on my porch and an email with instructions in my inbox. They have my business for life. read more

Was happy to learn these guys are still in business. They just have modernized their business model to the times. Called them. Ordered 50 pounds of tablets. Paid over the phone. Delivered next day. read more

NO REPLY... Give them the same concern they give to you - NONE! GO AWAY FIND SOMEONE ELSE! Obviously since they are in busy times for the pool industry PWH does not have time to address requests. If you write, do not expect REPLY! I have now written them twice over the course of the last month - CRICKETS! Not even the courtesy of "sorry, we cannot help." read more

I love working with these guys! As the owner of a pool service company I love having these guys on my team. Anything we need to help service our customers they can provide. Ed is so friendly and always willing to drop what he is doing to help. Kenny has an answer for everything, he seriously knows pools more than any guy I know. Darryl is great in the field, he provides excellent knowledge and expertise on repairs. The motor shop guys are great as well. They are always eager to help. If you are looking for a pool supply store, don't go to a generic chain store, come to the best pool supply store in AZ. The Swimming Pool Warehouse will provide you with quality service and knowledge. They have everything you need and even test your water for free! They also provide honest and fair prices which I can't say for a lot of other places in the pool business. You will not be disappointed! Thanks for all you do guys!!! read more

Made my first visit to swimming pool warehouse today. These folks treated me great. Walked in door with my pool pump motor. The guy working on another motor waved me over to help me. I explained my problem, he diagnosed it in minutes , made the repair and I was out the door in less than fifteen minutes. On top of that the price they charged me was more than reasonable. I'll be back. Very nice team! read more

I just had an amazing experience at the swimming pool warehouse. I currently rent a house and I am responsible for the maintenance of the pool. The pool has a barracuda 3 that has been doing an OK job of cleaning the bottom but I've noticed lately that it hasn't been working correctly. I called up and spoke to Ken who told me to bring in the barracuda so he could check it out. He was able to diagnose and fix the problem without having to replace the entire unit. I am an extremely pleased customer and would gladly recommend this business to anyone who has to maintain a pool. read more

So I found them after a Yelp search when NPS sold out to one of the "big guys" who I've avoided for many years. Came in with a backwash valve from an ancient filter problem. First, Ken gave great advice on what do and then when I hit wall, was able to get a small pin out so the gasket could be changed. And then he didn't even charge me for that (had bought the new gaskets on a prior visit)! This is the service that a locally-owned independent can give, and they sure do. And buy chemicals here, too. Support locally-owned specialty retailers - it's important. read more

If you have any problems with your pool - color, equipment, or other go and see these guys and they will help get you sorted out! They are super nice and friendly! read more

Worst experiences ever. First of all they are not direct like they claim. I had to call and argue with the SR Smith manufacture, because the pool Watehouse did nothing to help my order. I ordered 2 sun shelf chairs and a table. The table said shipping but tracking read label created only. It was a nightmare to get the table. Finally it came missing the adapter, but I had enough with the company and purchased it from someone else. $90. For the missing adapter. But worth not doing business with them. Oh and I had to put a complaint in to the BBB pool warehouse and SR smith. And the chairs I bought for 1850. don't even stay put the way are suppose to. Horrible experience. I can't imagine building a pool with these people. My total purchase of 2300.00 was a nightmare. It took 3 months to get everything and like I said I was still missing an important part. read more

Ken at the desk is very good and very helpful very experienced repair crew and very good pump crew does repairs very timely and not too costly read more

Placed a order on June19 2019. Never got the order but did charge my credit card the next day. After not hearing anything from them I called 20 days later. They told me they would check on my order and get back to me the next day. The next day they email me my order is canceled no exclamation. Except it would take them 5 to 7 days for a refund I called and the said they no longer carry that item. It would have been nice if they told me in a couple days not 20. read more

Once again Ken treated me exceptionally well. I've been an AZ resident for almost 7-years but I have a lot to learn about Pool heaters and pumps. I started coming here in 2009 for small things and advice. In 2011 we bought a bigger home and a more complicated Pool. I've learned to bring my Hayward Pool vac here for annual maintenance which has kept mine running now for 7-years. Hayward helps sponsor and Ken passes the savings into the customer. Last year I was going to buy a bigger and more expensive pump than I needed and Ken educated me both in what I really needed and product. I saved hundreds. My pump failed a year later and Ken stepped up, replaced the bearings saying it should not have happened. I paid for the parts and the hour. Less than $100. If you own a Pool, want to learn a little, and save money - come to The Pool Warehouse. They are the experts and will save you money. read more

Won me over and earned my business today; didn't even make a purchase. Ed was willing to advise me over the phone and was extra helpful when I came in--the tip he offered up appears to have worked. They stock hard-to-find items/parts (the only place in town that had leak detecting dye), and when I was there, some of the other customers appeared to be pool repair guys/contractors, for what that's worth. I'll definitely be back for my pool care needs, and if I ever need service, they'll be the first place I call. read more

These guys are so helpful and honest. Their customer service is the best. We only use them.

I can't say enough good things about this place and the owner. We live in Mesa and it was worth the drive to go up there and buy a new Hayward cleaner. Great service and knowledgable. read more

When I first hired this company, Ed came out and got my pool sweep working and did a great job for the first few weeks while he was coming himself. Then they started sending one of their other employees (unfortunately I don't know his name). Two weeks he did not show up at all and the other weeks he would show up, throw in 2 tabs of chlorine, and leave. The only week he actually cleaned my pool was because I happened to be home that morning and I stood outside the back door and watched him so he had to. Repeatedly I complained that my pool was not getting cleaned each week. After the second complaint, Ed took over my pool care again and while he was handling it everything was clean and great. Again (without telling me) they started sending the other employee, and right away my pool was constantly filthy again. So disappointed. I was excited about all the 5 star reviews, only to be extremely disappointed and having to start this search all over again. read more

I used to go to Leslie's pool, but their prices went up and service went down. I have been using the Pool warehouse for several years now, at first just to buy my chemicals and later for equipment and Services as well. I have a saltwater pool system and they gave me a great price on a new Cell as well as a new pool Vacuum. They guys in there are very knowledgeable and try to fix your equipment first before selling you something new. You can't really go wrong by shopping here. read more

These guys are fantastic! We just moved to a new house and Darrell came out to show me how to care for the pool myself. I then took a sample of water into the warehouse and got the few chemicals I needed, not the whole store like you seem to walk out with at other pool stores. Everyone let me know to call or send pictures with any questions I have and they are more than happy to help me. Thank you guys, you have a new customer! read more

These folks are the most knowledgeable, economical, honest and nicest people you will ever meet. You can't go wrong for all your pool supplies and equipment! They always go the extra mile for the customer and did I say the nicest? read more

Started using the service in April. My pool has been green for 3 weeks . Last friday morning , we happened to be home when they came to service the pool, and the service man asked what happened to the pool, as if he were surprised . He shocked the pool but did not check for phosphates . By saturday the pool was still 90% green. Had to go to leslies pool to buy chemicals to shock it ourselves. Hired a recommended pool service by leslies. read more

My pool was emerald green and with multiple equipment problems. Ed and his staff turned this around by never giving up and meeting all the challenges of getting this large pool in shape. I had various pool repair people before and they never seemed to get it right. These guys did a fabulous job and I use them on a weekly basis. They try very hard to keep cost down and have great follow up. Thank you to Ed and his entire staff. read more

When I first went to SPW, I needed a part for my pool. Instead of simply telling me he didn't have it, Ken referred me to another business that did have the part. Next, I inquired about having my leaking pool pump fixed. No problem for Ken. He sent someone out and that pump now runs without any leaks. Finally, I had a long-time leak in my water feature that others had tried to fix. Again, Ken sent someone out and after 4 days of troubleshooting, my fountain is finally fixed. He is the best communicator and has great resources. I would highly recommend him without hesitation. read more

I have used these guys for years and highly recommend them. Through this time I have purchased a new filter, pump, and spa heater. They have come out and fixed various issues many times and I use them exclusively for supplies. I am always the first in line for Hayward days. Kenny and Darryl are a wealth of knowledge and always willing to help. read more

After years of using chain pool supply shops, we have now been faithfully using The Swimming Pool Warehouse for the last six years with nothing but great service from these hardworking and honest folks. They NEVER oversell and they have always provided the best advice and products. We think it is very telling that so many independent pool maintenance companies utilize this shop. No matter what this pool issue, we go to these guys with absolute confidence. read more

We moved to Scottsdale about 3 years ago and became 1st time pool owners which created a whole line of issues that we had no clue about in terms of maintenance and service. The Swimming Pool Warehouse was the first and only shop we've patronized since our move. Ed and Ken have been our "go to" guys for all of our pool related questions and problems. They are knowledgable and honest. Their prices are fair and they are always a pleasure to deal with in any circumstance we've encountered. I always feel I can trust their opinions and quality of service. It is truly refreshing to find this kind of dependable service. We recommend this company for everything and anything they offer in the way of goods and or services. Class act all the way! read more

Shaft seal leaking on my pool pump. These guys got it fixed at a bargain rate and on the spot. If you want great service and getting the job done, go here. If you want a pretty store and high prices and poor service, this is not the place for you. They will not give you BS and will let you know if they can fix the problem, or if you are better off with a replacement. They will NOT send you away with a broken fix. Whatever you need for your pool they can get it done. If not immediately, then in a very short order and they will tell you how long it will take. These guys are the absolute best in getting your pool fixed. read more

Wonderful place to do business with.... very personable and wanting to get to the bottom of a concern of mine.

This is the most honest business I have ever dealt with. I thought I needed a new pool pump motor. I had also sheared off a bolt connecting the motor to the pool pump flange. 15 minutes after dropping off the motor and flange I got a call from the owner telling me all I needed was a new capacitor for the motor, an 'O' ring and a new bolt to replace the one I sheared off. $ 25 dollars and thirty minutes later I was out the door! I saved at least $ 250.00 today! read more