When my pool light had to be replaced, I needed help wiring the transformer/controller panel that came with it and the pool renovation company I had worked with in the past wasn't willing to do just the labor. Thats where Love Pool Care comes in, and boy did they deliver! It was as easy as texting them, and a technician came out two days later to assess my needs and desires, and within a few days, I had an estimate at a reasonable and affordable price. Just today, the work was completed as scheduled and expected. Julian was very professional, friendly, attentive to my concerns and questions, and went above and beyond to complete the work as desired, even when things didn't initially go as planned. He was willing to think outside the box and get resourceful to get the job done, and I'm so grateful. I will definitely work with Love Pool Care for all my pool maintenance needs! read more

Love Pool Care - This is the transformer/control panel that came with the pool light I purchased - Pool Cleaners Near Me - Phoenix, Arizona

My pool pump quit. Love pool care came out to investigate the issue. It turned out there was a loose wire in the control panel, something I would NEVER have figured out on my own. I trust them immensely. This sure was cheaper than buying a new pump. read more

Love Pool care does a great job. Both my pools look great. The problem is they overcharge for chemicals and any repair work you may need. The pool guys are great. Love Pool care comes to 2 of my properties each week. Last year a timer broke and they wanted 400 dollars to replace it. The timer cost 20-40 dollars. I told them I would buy it and asked if they can install, They still charged 200 dollars to put in. It took 5 minutes and they were already there doing the pool service. The timer broke again less than a year later and I get another 400 estimate. These guys are crooks! 2 homes with them and 360 in labor for 5 minutes of work when they are already there. It's crazy companies like this think they can take advance of people. Just another greedy scumbag contractor trying to overcharge when they think they can! Love to hate these losers! read more

We had a pool installed for our AirBnB. Love Pool Care comes in every Monday to service it. The team is amazing. Cost is perfect. And the pool always looks great and inviting. read more

After my review I was contacted by a pool technician,Bailey who apologized profusely for my experience and he came out that night and completely took care of my issue and came back on the next Monday cleaned my filters. I am hopeful that my first experience was an anomaly and that all future interactions with be as pleasant as when Bailey came out he is simply a delightful man. read more

I'm actually really surprised by all of these bad reviews. While I've never used Love Pool Care for pool service, they have come to our house several times for filter cleanings or to fix our pool vacuum. Most recently, they had to come back twice after fixing our pool vacuum because it stopped working. They never once charged us for those subsequent visits due to it being under warranty for work they did. They were professional and very quick to return to fix it. While I do agree pool service prices may be high (I've gotten quotes from them before, but choose to clean my own pool), I would have no doubts that they would do a fantastic job servicing our pool. A special shout out to Devin who always answers when we call. Thank you! read more

There pool technicians are not cpo certified. They only check chlorine and acid levels. Tech didn't even know what alkalinity was. If you don't watch them they will be in and out in minutes.cleaning your pool. They will try to sell you a new motor when it was 20 dollar capister.Dont trust them read more

We have used Love Pool Cares at both of our homes and they always do an excellent job! If we need a repair they are always getting it done right away! Robert our technician is always so professional and goes the extra mile to let me know when he is on his way so I can put the dogs in the house! He makes sure the gates are closed when he leaves which makes me feel safe that the dogs won't get out! Love Pool Cares!!! Can't say enough great things about the company and Robert! Second to None! Thank you for taking great care of our pool ! read more

My experience with Love Pool Care was first rate. Phillip was amazing from start to finish with my pool remodel. During this busy time and I'm sure a ton of other projects going on, his communication and follow through was amazing. Always took my concerns seriously and worked closely with myself and my wife to give us everything we were looking for. From initial pool drain to final walk through, I couldn't ask for better service. Pool turned out fantastic, and new automation is up and running flawlessly. If you are looking for anything regarding pool care, remodel or new build, I would highly recommend Love Pool Care. Ask for Phillip! read more

Love Pool Care - Completed remodel. - Pool Cleaners Near Me - Phoenix, Arizona

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If only there was a ZERO star. These people came an estimated my pool several years ago. At the time other expenses came up so we decided just have the pool equipment replaced. Even tho I felt ripped off afterwards 2 years later I happened to fall into some money and called and asked if they wanted to update their estimate. They decided to come out and reinspect and estimate again. The salesman shows up 3 hrs late with a shitty attitude telling my wife he's here again. Then proceeds to be a complete jerk about having to return when it was their idea. At this point we called another company that really seemed interested in our $25000 cash and our monthly service. Love pools must be SO busy they can act like complete aholes. I'm sure you can find a more professional company than this to spend your money with. read more

The guys at Love Pool Care are great. They finished my job on time and did a wonderful job. The communication from Candice in the office was fantastic. I will recommend then to all my friends. read more

Met with Philip on a pool remodel project. I was verbally given a wide range of "off the cuff" estimate of what the cost would be. He seemed more interested in if I was on board with the price range than in discussing the project further, or clarifying any of the information that I had provided. Meeting ended with me requesting a quote, but it's been more than a month and there was no quote nor any further contact from Philip read more

Stay away from this company. I had their guy come out to tell me what pool service would cost and also to replace my filter system. 2 days later they sent me a written estimate. It was twice the amount I was told in person. They added on draining the pool and acid wash which was never discussed and didn't need to be done. I asked why this was added on and the lady said it was just a suggestion. She also sent me anonvoice for monthly service which was 200 a mo th when I was told it would be 140. I inquired about that and she made an adjustment. The new monthly service fee was now 165. Just as other reviews said, this company will nickle and dime you and add things on that do not need to be done. Stay far away from Love pool service. No communication between employees and way to expensive. Not sure how they are still in business. read more

How this place is still in business is beyond me. I called to have them give me an estimate on a fairly substantial equipment repair. The person who set the appointment was great and made me think I was working with a quality organization...and then it went downhill from there. I had a Monday appointment that the tech no called and no showed for. I called Tuesday and was told the tech had my number wrong and that he stopped by my house and nobody was home. Odd given the fact I worked from home the entire day to accommodate his inability to set a specific appointment time. They setup a new appointment for me on Friday of the same week where the guy came out and seemed knowledgeable enough about what needed to be repaired when I compared his comments to my home inspectors comments. He noted the pool needed to be refinished as well and told me that would like to quote that work to give me an idea on what it would be when I was ready to have the work done. I said sure no problem and he left after letting me know he would have the estimate back for both items in 3 business days. We are now a month later and not so much as a phone call has occurred since he wasted both an hour of his time and mine that fine Friday afternoon. Don't waste your time or heartache on this organization.... read more

Hmmm... not sure what the bad reviews are about. Let me tell you my experience with Mike Love at Love Pools. They have replaced two of my pool pumps with high-efficiency pumps and totally replumbed my whole system and added a second heater for my main pool. They also installed a remote Pentair intelligence system that I can manage from my phone. Their work is good but it is the individual attention and almost immediate response that I get from Mike that tells me he loves and cares about his company. Every time I have a glitch or problem with my system I simply call him or send him a text and he takes the time to respond and usually gets a service person to my house within 48 hours. I don't have any experience with their pool cleaning service but as as far as their installation and pool renovation and knowledge these guys are awesome! read more

This service really sucks. And no one should use them. They don't clean your pool and I would not recommend them to anyone.

They are awful! I don't know if they have bad communication within their company, but we had to ask them to do something more than 3 times before it would actually get done. Such a strange concept, you have to ask them several times to do something, so you can give them money! Wow.... also, we were being way OVERCHARGED for the service they provided. After 3-4 months, we let Love Pool Care go. Bottom line: There HAS to be someone else you can call to save your time and money. read more

Just cleaned my pool after work...I can't believe I paid $130 per month for less than what I just did. I had to pay $130 per moth because I didn't have pool cleaner but there was still leaves and debris at the bottom of my pool the same day they cleaned. So much for that extra charge for a vacuum! read more

I had Love Pool Care do my pool service for the first 2 months in my new home. The first month they came 4 times and the second month twice. I got a bill for $320.00. I immediately cancelled this service. They will nickel and dime you. They charged for a filter cleaning a month after installing all new filters....a separate charge than the $320.00. read more

They did OK for a while, but then I actually watched our tech a few times and realized they did nothing. Not even empty the skimmer baskets. Also I gave them a credit card on file and they always ran it for huge amounts each month without even discussing price with me. Over $300 to fix a vacuum? I would think I would get a call first. Anyhow, I guess I was the sucker because I was paying them $125 per month and I have a salt water pool with top of the line brand new equipment. I let them go and found another company for much less. read more

If I could I'd give Zero stars... I made an appointment with these people on Monday 7/07/14 for a quote on a weekly cleaning service. The appointment was for Tuesday 7/08/14 after 3:30pm. Upon arrival to my home, my husband discovered our home had been burglarized. We were ripped off for over $2300 in valuables. What about the pool service appointment? My husband called them to see if they had seen anything while they were here. The receptionist that answered looked through her calendar to discover that there was never an appointment placed even though my email correspondence was on file. I attempted to contact Debbie DeLong from We Love Pool Care, in an attempt to allow her to help me understand why there was an absence of a service technician at my home when I clearly had an appointment. I have received no response. I guess the fact that my home was burglerized the day I was to have a technician from We Love Pool Care and the fact that they knew I had a very friendly dog and that no one was home was purely coincidental. read more

I definitely agree with Justin H. My pool looked horrible after the service was just done. I watched them a few times and the only thing they did was throw chlorine tablets in the bucket. read more

Exact same experience as Chris A. Outlined earlier. Contacted the company through the website for a quote for weekly maintenance and a fairly significant spa install. Didn't hear back within a week so called the office. Set up a time within a few days for a technician to come out. Arrived on schedule. Spent about 40 minutes taking measurements and explaining different options for the spa which also involved some pool renovation. He committed to getting back to me the next day with a quote for weekly maintenance and within a week with a quote for the spa. One month later have heard nothing back. I subsequently went with another company. I sent an email to "lovepoolcare" to let them know to forget about working on the quote (right!!!) but didn't even get the courtesy of a response or apology. My recommendation, pass on this company, it's a competitive marketplace, lots of better, hungrier companies out there. read more

I have used Love since I moved to Phoenix in 2015. Since day one Mike and the team have been great. I use them for weekly service which frees me up to enjoy the pool but I also use them when our 10 year old pool needs service. Recently we wanted to prepare our pool for summer. We saw a few cracks in the pebble tec and called love. Unfortunately, the cracks were a more serious problem but Love got to work on them right away. they worked their butts off to make sure we had a pool for our guests. They kept me abreast of the day by day happenings and even worked with me when I had an unexpected financial hiccup. I would recommend Love to anyone in need of pool service. Great job guys! read more

I would give love pool care half a star or no star as a review, I found them to be unreliable and no follow through at all! I asked for a picture of something I was told they provided, three times. Each time they said they were sending it right then, and it never came! Not once. They are supposed to check chemicals every week, not once have they done it. Even their technician bad mouthed them and he works there. They do not go what they say they are gonna do they flat out lie. They even bad mouthed the homeowner. When they were told they needed to add chemicals from another inspector, they never checked levels they added an extra tab in the floater. I am very dissatisfied. It would be nice if we could trust that they at the very least did their minimal job requirements, no one is there to over see their work when there was someone home the technician didn't know they were being watched they did NOT vacuum or brush the pool, they just threw in a fresh chlorine floater and left that's all. Terrible work ethic read more

Very pleased with love pool care! Used them to replace my pool filter. Great communication and seems like they actually know what there doing! read more

We asked for a quote to drain and clean the pool, and monthly service. The woman who answered the phone was really nice & they did take the time to come out and look at the pool. I was told that I would get the quote in an email. That was 2 weeks and I haven't heard from anyone. read more

This company is a joke. I inquired about having my salt-cell serviced under warranty almost three months ago. The field technicians that came to the residence had no idea what they were doing, and I never got a call back after they left. I called the company back a month after the visit only to be told that it would take time for parts to come in. Two months later I was surprised to get a call back and even set up an appointment to have the tech come out and service the cell (finally). Nope get a call that same day from the tech. He called to say he was not coming out anymore because he does not have the proper equipment on hand. This business seems very unorganized and not very knowledgeable when it comes to repairs. Take your business else where and avoid this company at all costs. read more

I have had Love service my salt water pool since 2006 and have had nothing but a great experience. This past week, they did an acid wash and replaced a pool light. They arrived as scheduled, did a first rate job and completed it as scheduled. Thanks Michael and the entire crew for a job well-done. read more

I have been a customer over a year. My prior pool service resulted in a calcium ring around my tile and algae. So far I have been very happy with my pool service. I have had to follow up twice to ensure service after my service route was changed, otherwise no complaints read more

Have had Love help me with my pool for the last 10 days and very happy with their service. They were on time for every appt and Andrew did a very good job letting me know what was needed to get my pool back in shape. He then returned yesterday (on time once again) and acid and chlorine washed the pool. The turned a fair looking pool to one that now looks like new and had taken care of the algae issue that I had. The price was very fair, they did the work on time and as promised and are coming out on Friday and probably once more to make sure everything is still working fine. Could not recommend them more. Joe A read more

We had Love Pool Care give us a quote to resurface our pool and they were great. They were here on time and very professional.

I have been using Love Pool Care since we bought a home with our first ever swimming pool about 8 months ago. There was quite a lot of maintenance required owing to previous pool neglect, including a new spa dam wall that was rebuilt by Love Pool Care. I had absolutely no idea about pools and have enjoyed learning from various employees I've met along the way plus our regular weekly technician Stan, who patiently explains how it all works (sometimes having to repeat himself when I forget). The office staff have always been polite and responsive too. The price is consistent with the other quotes I received. I'm a happy customer. read more

Used this pool company for a few properties and always had great service. Prompt billing and response to my inquiries. Would recommend giving them a chance read more

Had them replace the filter in my pool and it was a great experience but when i tried to set up weekly service they wouldn't give me an exact time for the appointment. I took a day off from work and when nobody called by 10:30 i called in and was told the technician was sick. They offered a different day but no exact time so I am looking for another service. Pretty disappointing. read more

If you are looking to remodel your pool I strongly encourage you to give Love Pool Care/Michael a call. I was very impressed by his professional advise, time to understand our needs and very competitive pricing. Although I went with another company, only based on project timelines, I encourage you to give them a shot as well. read more

I just got an email from another person who wrote a bad review and was threatened by the owner/manager with a lawsuit. I had taken my bad post down because they seemed genuine about being sorry for threatening me and for my bad experience with the estimate. Now that I got the email, I will again say they recommend things which are not needed and nickel and dime you to death. I would stay away from this company! Anyone who has to defend themselves so aggressively is by no means honest! read more

TERRIBLE!!! They barley do a general cleaning. If you have a salt pool - they NEVER clean the salt build-up in the salt cell. They will send you estimates for work that does NOT need to be done. Thankfully we now have an honest and straight-up pool guy!! That is all we ever wanted......good ethics. read more

They did an mediocre job of maintaining my pool and when an issue arose, they suggested I replace all of my equipment before bothering to do anything else to resolve the issue. They also left my water hose running full blast without knowing when I would be home, I was very lucky to arrive just as the water level reached the top of the pool. Would not recommend read more

I don't know what Christine is talking about. Love has done a fantastic job on my pool for over 8 years. They maintain it flawlessly and when there's a repair needed they get it done fast and at a good price. read more