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    Imagine Backyard Living

    3.8 (40 reviews)
    Closed 10:00 am - 6:00 pm
    Updated 1 week ago

    Services - Imagine Backyard Living

    Landscape design

    Imagine Backyard Living Photos

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    Shows absolutely no way to attach natural gas the guy was no truthful

    Stay away from this company. The fire table he sold me had poor workmanship, and quality . It was delivered by his delivery company and just dropped off. No one took a look at it. No one offered to look at to see if it was damaged, etc. etc. Once delivery of the product happened, from then on David wanted nothing to do with the product at all. He also stated that the fire table is easily adaptable to natural gas. It is not! I don't think it's adaptable at all. He tried to tell me that my contractors didn't know what they were doing. My contractors install a 10 foot natural gas linear fire feature without any complications at my last property. I think it's David ..... Then he discussed me in the conversation with one of my contractors and started to say I was never allowed in the store again, etc. etc.. I've been nothing but congenial to him. I'm not sure why he would be belligerent to my contractor and also disparage me. As I said I've always been gracious to this guy. I think he has some issues.! Not sure why he would bully me. What he was doing was a form of bullying.. But, maybe he knew I was a widow and thought I was easily intimidated. My real complaint is that he was not honest with me about the product. Had he been professional about my complaints, I probably would've spent another $15,000 in that store. I was looking to buy the clear light sauna and some of the exterior heaters on display. I'll now purchase them from someone else. I've added some photos to show some of the poor workmanship and quality. I also added photos to show it's not easily adaptable to natural gas. In fact I don't think it's adaptable at all to natural gas. I'm so glad I have these photos. Look at all reviews, as you scroll down through the first couple of reviews, you you'll see that some people have had a lot of issues with Imagine backyard. Now I realize why no one is ever in the store. David G You were dishonest with me. You told me that this was easily adaptable to natural gas and it's not. . Yes, I went in there several times and looked at the item to make sure that I could use it size where I wanted it.. I did sign your contract, but that was based on that the information that you gave me when I purchased it this item, was not honest Information. You can write whatever you want to write below. You were dishonest with me and shifty . And you know it Now I understand why there's never anyone in your shop. I'm so glad I have these photos so that people can see what you sold me. You must be so proud of yourself . People scroll through the all reviews you'll see what type of shop this is

    David has put together an excellent team at Imagine Backyard Living. From the initial sales room floor contact, to their logistical support personnel, to their service team up to and including their on suite orientation; every step of the way was a great experience for us. We thank them for the professional staff and for their great service. The Jacuzzi Sundance 780 Montclair has exceeded our expectations and we are looking forward to many hours of pleasure from this unit. Thank you Backyard Living Team. Rick S

    Sundance Marin spa
    Valerie A.

    There simply are not enough stars to equate to the level of superior service quality and caring that I received at Imagine Backyard Living. I was in the market for a spa and looked at everything from Costco, Sam's Club up to major manufacturers like Bullfrog. In the end, I chose the Marin spa, but unfortunately it had a mechanical issue discovered upon delivery. The folks at imagine jumped in immediately, offering a full replacement, with no questions asked. I even got a call from the owner with an apology and he worked with me personally to select a replacement tub that would fit my needs. Thankfully, all their great reviews were true and well deserved. Some of the competitors' reviews with similar situations as mine resulted in months of phone calls to get a replacement, and a few consumers never got resolution! Thank you David, Nancy and Diana for having my back. And Russ for the excellent at home training.

    The entire team at Imagine are great. From the owner (David) who isn't afraid to get involved to Nancy in the office. Customer satisfaction is definitely in their business motto. Before, during and after the sale.

    Very pleased with Imagine Backyard!
    Carol F.

    We agreed to take one of Imagine's allotted Jacuzzi hot tubs the end of December 2021, with an expected delivery date of mid-February 2022. We were aware of the hot tub shortages and extended delivery times and weren't really expecting to receive our hot tub on time. However, the hot tub was delivered right on time. David and Nancy were very pleasant and professional and kept us informed all along the way. What impressed us the most is that despite our Jacuzzi being one of the smaller models, Imagine treated us like we were buying a top-of-the-line, expensive model. They don't care how much you spend, you are a valued customer. Great job Imagine!

    Our installed spa.

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    2 years ago

    Great service and fair pricing. Excellent Expert advice. Hot tubs and bbq are the specialty

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    2 years ago

    Highly recommend Imagine Backyard Living! David and his staff exceeded my expectations on every level.

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    Ask the Community - Imagine Backyard Living

    Review Highlights - Imagine Backyard Living

    Nancy and David were wonderful in this process and never made me feel like I was being difficult.

    Mentioned in 13 reviews

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    Sunset Spas - Get Hot Tub Accessories | (623-776-7727

    Sunset Spas

    (24 reviews)

    $$

    This weekend we decided it was time to splurge on ourselves for a change and purchase a hot tub to…read moreenjoy during the cooler season. After doing some research and visiting several stores, we ended the day at Sunset spas. We met with Mitch and immediately felt at ease and not pressured to take advantage of their Black Friday sales. It was at that point we knew we found the right place. The process was easy and seamless! We can't wait for delivery of our new spa and look forward to enjoying it for many years to come.

    I know this is long but it may help you when it comes to making the right decision on your…read morepurchase. I've tried to work this out with Sunset Spa, but they have decided to ignore all my emails and calls, including Dave Rempfer the owner of Sunset Spa. NOTE: The ROC of Arizona has no licensed on file for Sunset Spa to perform work on Spa's. This is what the ROC of AZ told me, so now I am having that investigated by the ROC. Before they work on your spa ask for their license number. Also, get it in writing from them that they will provide you service, if you need it after your warranty runs out. Do not take their word for it (see attached email where they advised not servicing out of warranty spas). The company was okay until they damaged my spa after doing a repair on it and refuse to correct it. They want me to clean up the damage or pay them to do the work. I tried to work this out with Matt from the Goodyear Store who referred me to Sunset Spa's Customer Service Team, who refused to take ownership of what they did to my spa, instead they state its Water Chemistry that caused the issue. I've been using the same water for 5 years. The issue is they came out and did a repair that I brought to their attention 2 years ago when I was under warranty. They kept giving me chemicals and telling me to try this, than finally they took ownership of the issue and sent a tech to fix it. This tech used a Blue Glue Adhesive in the repair process, which was huge because after 2 years the problem kept getting worse. After the repair was done the spa had several leaks, which I took video of but cannot attach here. They sent the tech back out, she repaired the leak with a Blue substance. A couple days later my spa has blue particles all over the place that are coming out from the jets and then I felt the inside of the spa and 100% of the spa include inside and outside of all the jets with something that feels like a low grade sandpaper, however per another company I was told its the adhesive they used and that she filled it immediately after repairing it. Since no one would respond I then went into the store in Goodyear and Asked Matt if I could speak to Dave the owner. Matt refused to give me any contact for Dave and said he would have Dave call me. I forwarded all my correspondence on this matter to Matt's email address and told Matt Please have him call me asap. No contact from Dave, so I reported them to the BBB at https://www.bbb.org/us/az Finally Dave Calls me, but its not to fix what they did, I don't even think Dave truly realizes that this is a real problem from the repair. All Dave would say to me over and over again "You reported me to the BBB. . OMG" over and over. When I realize his call was not to help me but to beat me up, I said "Yes Dave. What did you expect me to do? No one would return my call or emails. My spa has damage from the repair you all did". However, all Dave could say was, "I'm going to sue you in Small Claims Court". I then told Dave, "you cannot sue the truth. I have proof". Dave than said "I don't care I'm responding to this BBB notice and writing it off as a loss". I am just shocked at how closed off he was to "we have an issue here". Their OWN Customer Service team (see email screenshot) told me to use Not 1 but 2 FULL BOTTLES of PH DOWN and to wait 2 days before draining it, cleaning it and refilling it. They state in their email to expect Blue Flaking. If you look up what PH DOWN is used for, PH DOWN is used to remove Glue Adhesive and if you look up what color the adhesive is that Spa Companies use, It's BLUE. So, Sunset Spa is 100% telling me how to remove the glue that was used in the repair process, BUT than telling me the Water that I've been using in this SPA for 5 years with NEVER having an issue with is the problem. I am shocked at how closed minded Dave is on this issue. This is the Truth. My problem with me doing the work and not them is that PH DOWN Removes Glue, so if they used the wrong stuff to put all the plumbing/piping back together on my spa than what happens if I do the work and it leaks because PH DOWN soaked for 2 days dissolving it. Just beware. If Dave wants to rethink this and have a civil conversation as opposed to yelling at me for reporting to the BBB and threaten to sue me over the truth, than I'm open to it, but if he can't see the problem and own it, well we will not get anywhere. Very sad it came to this. Just know if you have an issue and if the company will not work with you, you can report to the BBB at: https://www.bbb.org/us/az Also the Attorney Generals Office at: https://www.azag.gov/ to file a consumer complaint. I am shocked that Dave decided to bully and threaten me with Small Claims Court, but you can't sue the Truth. The truth is on my side and my spa in its current condition is the proof.

    California Pools & Landscape - Arizona Inground Pool Installation Project

    California Pools & Landscape

    (97 reviews)

    We had California Pools install our pool in 1999, and they did an excellent job then and enjoyed…read morethe pool for 26 years. We decided to remodel the pool in 2026 and went right back to California Pools & Landscape to complete the remodel. We found the company still had our original plans from 1999, which made the entire process so much easier. Designer, Erich Mack, was the first to respond and gave us a quote and recommendations. He was very professional and thorough. When we went to the design center, met with Erich, and he assisted us in choosing our pebble tec, tile for the pool remodel. He made excellent suggestions and turned out beautifully. Next, we met Stephen Dreher, who was our construction superintendent. Stephen worked with us every step of the way and and answered any and all questions and concerns we had. To put it simply, he was awesome. Our hardscape superintendents, Ron and Alan, also made excellent suggestions on how to landscape the perimeter of the pool. We want to thank them for their insight and expertise on their design ideas. We decided to go with flagstone all around the pool and spa. The landscape crew included brothers Rueben and Randy, and what an excellent installation they did with the flagstone. Amazing. Last but not least was our coordinator and scheduler, Leann. She worked with us every step of the way. Leann constantly kept us informed and updated as the process continued. We always knew what was happening and when. Overall, the entire experience with California Pool & Landscape was seamless, and efficient. We couldn't be happier with the end result, and would highly recommend this company for any and all pool needs. Thank you California Pools and Landscape.

    I'm doing a new pool with California Pools and Landscpe. From the original meeting with our…read moredesigner Kyle to our contacts with our scheduler Anna and construction superintendent Jeremiah construction has gone as planned. We are currently through shotcrete and the pool already is looking great. We really appreciate how everyone keeps us informed about what's coming next and how the subs always leave the site clean. We would recommend California Pools to anyone looking to significantly improve the value of their property.

    Spas by Design

    Spas by Design

    (6 reviews)

    $$

    Have you ever done business with a company that makes you feel like you are their only customer?…read moreHave you ever worked with a business who knows you on a first name basis? Have you every worked with a company who seems to drop everything and run across town to help you out? Do you ever wonder what has happened to good customer service? You must go and and see Tim and his staff they will treat you like family. Their service is second to none!

    To Gary and his wonderful staff,…read more Our boring backyard has been transformed in to our own little oasis!!! Neal and I can't begin to express our appreciation for a job "very well done"! The entire project ran like clockwork. The planning and execution was seamless. Your work crews are craftsmen, very skilled and meticulous. Gary, the project started with your creative design. You listened very closely to what features we wanted and you incorporated those ideas into a masterpiece we now proudly call our backyard. Throughout the project, your team was very responsive to any concerns or questions we had. As our daily point of contact, Mike was wonderful to work with. To say that you and your staff went beyond our wildest dreams in the quality of work and customer service would be an understatement. Our backyard project also included a spa built and installed by your company, Spas by Design. The quality of your spa is untouchable. Also, I can't say enough about Bob Campo, your sales manager. When, as new spa owners, we were having some concerns about how to maintain the proper water quality, he came right over to help with a big smile and words of encouragement. Gary, this is what we learned about you during our backyard project. You LOVE your work. You're very good at it. You run your company with integrity. Your word is golden. We can't thank you enough! Neal & Lori

    CC Patio - Taylor Bar Stools around Star Base Tables on the Optima Kierland rooftop

    CC Patio

    (22 reviews)

    $$

    I wanted to love this company but the experience was not what I expected. The furniture is…read morebeautiful (although not the most comfortable) but the design showroom (both sales and service) proved to be less than expected for such a high end store. Located in Scottsdale Quarter, CC Patio provides custom made outdoor furniture that you design for yourself . . . you choose your piece, the size, frame color, fabric, etc; they claim they will make/modify it however you'd like. While never busy during our numerous visits to ensure we chose the right pieces for our space and settled on a fabric we would continue to love, the showroom staff was not consistently friendly. I often felt as if we were asking too many questions or were taking time away from other tasks they would rather be doing. But perhaps this is because they sell large quantities to commercial businesses (I've seen their furniture at many restaurants around town) which don't require the same personal experience. Some team members (Liesl, Jasmine, Allison) were very friendly, helpful and courteous while others simply seemed aloof. We experienced a few hiccups when arranging for someone to reinforce our covered patio ceiling so we could hang a swing, and we had trouble with response time from someone they recommended to us, but in the end it all worked out. I was surprised that our designer never followed up with us to see how we liked the final product since we never actually saw the fabric on the frame prior to delivery (a rendering with design choices was provided). That was a final big miss, in my opinion.

    CC Patio did not disappoint one bit! Hamid and Jasmine and the entire staff were wonderful from…read morestep one of the home consultation to designing the furniture to picking out finishes to delivery! They guided me through the whole process with a smile on their faces the entire time even when I changed my mind once or twice. The furniture turned out better than I even imagined. Beautiful and sturdy and really elevates the look of my backyard! I am extremely happy with CC and would recommend them to anyone!

    Imagine Backyard Living - landscapearchitects - Updated May 2026

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