Robert Allen Pool & Spa is very busy for good reason. They have helped us out with urgency and…read moreexcellent customer service on two occasions. We were tenth on the list this week and service is only provided on the weekend. Well, thank goodness for individuals who want to actually work on the weekends. We had two gentlemen show up on Saturday to fix our issue which was actually not what we thought it was. We are grateful for their service and willingness to travel to G ville.

Robert Allen Pools built our pool in 2009. I contacted them this week for concerns about tile…read morereplacement and a possible leak in the pool. It was a difficult installation in 2009 and I was hoping they would give me an estimate on fixing the pool. I had called in and could not get a call back so I went into the office. The office manager informed me that they outsource their tile now, they outsource plaster and referred me to a leak detection company. They sent me an email in follow up after the manager talked to someone. When I wrote back to tell them that the leak detection company can't evaluate for a leak until the pool is filled, cleaned and balanced, they said "Of course, they should be able to help once you open the pool for the session." This was from the office manager. I've not been able to discuss this with anyone who actually does the work on the pools. I'm very disappointed in the follow up service.

Currently in the process of buying a house with a pool, I reached out and these lovely people…read moreanswered all of my questions. I'm not even an official customer yet but they were so kind and lovely. Without question I will have them help me open and close my pool. Great and competitive quotes for possible projects I would like to complete on the pool. I'll be reaching out to them once the season starts!

Quality of work was crap. PVC pipe was taped instead of seal properly with epoxy therefore it…read moreleaked again.

I called they answered, I emailed they answered, they were clear, they got back, they gave a quote,…read morethey set a date, they showed up (ON TIME) they did the job, they did a GREAT job, I paid them. ..ya know like real simple business stuff nobody does anymore. I was super pleased. (Pool table refelt)

I called they answered, I emailed they answered, they were clear, they got back, they gave a quote,…read morethey set a date, they showed up (ON TIME) they did the job

I'm disappointed. I purchased our large spa from Randy and team and have used them for the last…read more7ish years for supplies/service, etc. Had good service and response even though hours and location changed (that happens!). Love our Jacuzzi. Lately though, I reached out for a service and was advised they had made some staffing changes, and the new technician wasn't quite up to speed on a couple things. No worries. I had them drain and waited six months. I have called twice and left three different emails requesting a response...just want some maintenance. I haven't received any type of response either via email or call. That seems unusual for them, and I am concerned. Having said that, will need to call someone else. I hope all is ok.

It took a bit of time, but other companies weren't even offering repairs without a maintenance…read morecontract. They had a good response time, found the problem, tracked down the parts, and made the necessary repairs to get our tub running as good as before. Ya, a little room for improvement. The service tech had to come out twice, but I'm not taking a star away for it bc he was honest and made it right without excuses or charging us extra. Only star i took away is over communication. I appreciate the quick replies when i reached out, but I would have been more appreciative if they were the ones reaching out to me. Just a little more proactive to keep customers updated. I'd recommend them & would call on them again (I'm hoping not to need their services again though!)

Robert and Keith are amazing!…read more Best hot tub service in Truckee-Tahoe. Fast, reliable, and super thorough. My spa has never run better. If you want pros who actually care, these are the guys.

Really appreciated Robert! He contacted me right away. He…read morequoted me a price. He was very helpful. He communicates excellently. He loved on my two little dogs.. And he's going to be able to help me after I have reached out to so many people who either, either did not get back to me or their prices were astronomical. I would give him a five star and he hasn't even fixed my Spa yet. He's amazing and a really nice guy!!!

So far so good! We were shopping for spa tubs. After shopping around we chose Creative because we…read morefound this business, well, down to business. Staff amazing and reviews . Really impressive. Between two sales reps (Christina and Tommy) we loved the knowledge, sensitivity to budget, etc. We purchased! The model, Santa Cruz has everything a three person tub needs and some sexy upgrades. Can't wait to get it! I'll review again once it's in and us are soaking. Yea!

We came in here to just browse. We were warmly greeted by new salesman, Rhett. Rhett answered all…read moreof our questions and even let us sit in multiple floor models as my husband is tall and we wanted one that would be comfortable for him as well. After browsing and talking about the hot tub options, we decided to look into buying one. We were told that the hot tub comes with stairs, starter chemicals, a lid and lid lifter and delivery in the cost. We decided to build the Garden Spa's 4 person Carmellia which is a plug-n-play. We picked the color or the tub, exterior and cover. When we were ready to pay, we were then told he made an error and that the hot tub cover lid wasn't included in the price and would be another $300.00. We paid cash as there was a promotional discount and also received a Veterans discount too. We received an electronic copy of the manual by email. When the hot tub was ready, we were given a call and set up delivery. The delivery men were polite and even readjusted the hot tub for my husband. He gave them a $100 as a thank you. My husband was able to do the chemicals, but there is also a person on staff that will give you a step by step process for setting up and maintaining the hot tub if needed. A few weeks after our hot tub was delivered we also received a nice handwritten note from Rhett.

We're Sparks locals & paid tourist prices to visit the GSR pool on a weekday! $30/pp to get in @…read more12noon on a Friday. Sheesh. A fool and his money are soon parted, I know, but we had a rare kid-free day and treated ourselves. Poolside service is snooty and slow. Drinks taste like mocktails & food is mediocre. If you wanna hang at the pool, better come with a credit check and Vegas money, baby. I'm surprised they don't charge you for sunlight. I know the days of $200 cabanas that come with admissions are long gone, but this seems unsustainable for Reno.

Disgusting. There's no maintenance for upkeep. People are crude. They pee in the pool. It smells…read morereally bad. Found a large mass of long hair floating by me. I've never felt grosser. Also there are no restrooms in the pool area. You've got to leave to fenced off pool and walk quite a long way to get to the restrooms, so if you have a child, make accommodations. All of that said, it's a heartbreaking scene. I've been coming to this pool since it was the MGM changed hands in the 80s I think, to the Hilton. It was always so nice. We'll kept, and not too crowded. I miss that.

As a first time hot tub owner, Cindi and Heather took time to get me set up and gave me confidence…read more They are friendly, very knowledgeable, and very supportive. They take the guess work out and are willing to test my water each time I've got a sample. It's an easy location that is central for in Reno and their prices are reasonable. They truly care and they've been in business for decades. I'm so glad to have been recommended to them by my friend and encourage others to see them before you try to figure it all out at a big business store. Support locals and learn spa management. Wow. They save you time and money!

I have been waiting three weeks for Lee Joseph to fulfill the appointment they promised. Just now…read morethey called to tell me I was not important enough to do so. They said they had new clients and I would have to look else where. They offered to recommend someone. For complete clarity, I have been waiting as of 2014. Aaron was a wonderful technetium that working for Lee Joseph, he had to leave after he suffered a bran aneurism. Just before this happened he was scheduled to replace the circuit board on my Jacuzzi. I have the circuit board and have called Lee Joseph over the last 6 years for instillation. They have been around for a very long time so I thought that meant something. I was their client from 2001 to 2021, when I guess I became insignificant with only a spa shower and outdoor spa.

Wanted to give Tony, Amber and the entire team a 5 star review for not giving up on me . They are…read moretrue to their word and made it right for me on some warranty repairs . Love the hot tub and highly recommend them. Mike

We regret purchasing from this company and here's why:…read more 1. While shopping here, we inquired about the tax dedications in relation to chronic back conditions. Charlene asked her manager who came out and told us a blatant "no." (I've since looked into this and it wasn't true.) 2. The financing manager told me that the APR was 8.9% if credit was above 700. When I applied, the APR was 10.99% which scared me thinking I fell to an identity theft situation, as we keep our credit score high. The company sent me a credit report which was above 800, where we expected it. I did NOT appreciate him not knowing the financing company's actual rates. 3. Three months after having the tub, we experienced an overheating issue. Called and spoke with Angie who said she would schedule a visit and reach out. She was very nice and informed me She responded with instructions using terms that I was never explained during installation. This was quite confusing to me and I wrote her back explaining how this was frustrating and how I still wanted a visit. Since then, I explored the issue, got instructions from another source and was able to address the issue. I followed up with an additional email with more questions, but received no follow up call. If I could go back, I would have spent more time shopping and selected from another place, but wanted to give local a chance. This company struck out in my opinion.

Our hot tub was making a racket when it started up...it's right outside our bedroom window…read more Brennan and team at Righteous are at the top of their game. Brennan initially came out to identify that our spa pump was failing. Ordered the new pump, Sam came out and did an excellent job replacing the old one. Had to make a plumbing modification...went out, got the part and completed the job. Spa is running smoothly and quietly. Now, if only the weather would be so cooperative! Highly recommend this team for you pool or spa service and/or repair.

This is one of the worst service people that I have ever seen. We wasted two months waiting for him…read moreto fix our hot tub. Brennan Miceli was very poor at communicating. He was twice a no show. During most of this time he was waiting for parts, but he never communicated this. After waiting two months, he then demanded that we pay in full before the work was done. I told him that payment would be made when the job was completed to my satisfaction. He said that he would dump off the parts at my house and bill me. I told him that I would not pay under those circumstances. At that time Brennan Miceli became abusive and hateful. He is a real hot head so be very careful around him. So, in the end he refused to make the repair because we would not pay in full before he would begin the repairs.