It took a bit of time, but other companies weren't even offering repairs without a maintenance…read morecontract. They had a good response time, found the problem, tracked down the parts, and made the necessary repairs to get our tub running as good as before. Ya, a little room for improvement. The service tech had to come out twice, but I'm not taking a star away for it bc he was honest and made it right without excuses or charging us extra. Only star i took away is over communication. I appreciate the quick replies when i reached out, but I would have been more appreciative if they were the ones reaching out to me. Just a little more proactive to keep customers updated. I'd recommend them & would call on them again (I'm hoping not to need their services again though!)

I'm disappointed. I purchased our large spa from Randy and team and have used them for the last…read more7ish years for supplies/service, etc. Had good service and response even though hours and location changed (that happens!). Love our Jacuzzi. Lately though, I reached out for a service and was advised they had made some staffing changes, and the new technician wasn't quite up to speed on a couple things. No worries. I had them drain and waited six months. I have called twice and left three different emails requesting a response...just want some maintenance. I haven't received any type of response either via email or call. That seems unusual for them, and I am concerned. Having said that, will need to call someone else. I hope all is ok.

Robert Allen Pool & Spa is very busy for good reason. They have helped us out with urgency and…read moreexcellent customer service on two occasions. We were tenth on the list this week and service is only provided on the weekend. Well, thank goodness for individuals who want to actually work on the weekends. We had two gentlemen show up on Saturday to fix our issue which was actually not what we thought it was. We are grateful for their service and willingness to travel to G ville.

Robert Allen Pool and Spa have quality spas. They were very knowledgeable from start to finish. The…read moreset-up team was awesome and did a great job setting our spa up. They came to our home and made sure we set our spa up correctly and how to maintain it. They did everything they said they would and my wife and i are very happy with our spa. I highly recommend Robert Allen Pool and Spa.

Go anywhere but here. We bought a spa earlier this year. And the service has been nothing but lie,…read moreheadaches, and frustration. First out Spa was not working on delivery. It took weeks to get someone to call me back. The Spa is not even a year old. The spring on cover broke when pulling it down. I was accused of breaking it and the told warranty will not cover. When we purchased the cover per their recommendation we were told the warranty covers all of the spa including the lid. Don't trust their lies go somewhere else. Not worry the hassle, frustration, and lies. Biggest mistake was making a purchase here and trusting them. Shame on you Spa and Sauna.

Had an issue with our hot tub and was able to get a technician out to help us out Vincent was very…read moreknowledgeable and helpful. Hot tub running again. Thank you!

We had always wanted a hot tub but never owned one. Russ took a lot of time with us to help us…read morechoose the right one. Then he and Scott worked to get us financing at our desired payment. In comparing prices around town we got a great deal. The delivery crew was very knowledgable and asked a lot of questions to make sure it was set up in the bast place. After set up Russ came to our home to show us how to care for our tub and use all the features. Highly recommend them to anyone looking!

In 2023 we were interested in buying a spa but we live between Bishop and Mammoth CA. Our salesman…read moretold us they do plenty of work down here and it wouldn't be a problem. Our coordination and delivery and installation was great. But.... 11 months later the LED light system went out and no service was available. Zack, the service manager, was very helpful at the outset and sent me numerous replacement parts, which I installed myself, none of which resolved the problem. In February of this year, a year and half later, Zack thought it was the main panel and said he would coordinate with my local spa service to get the panel replaced. Despite walking into the store when I'm in town and numerous emails, I'm now getting radio silence, not even an declination to repair. A less than a year old, $12K spa is still not working two years later. Ridiculous.

I believe they are tying their best but so far the service has not been great or what I had be…read moresold. Let's start with the positives: the initial process of setting up the opening of the pool was easy and responsive. I work crazy hours in the hospital and they were very accommodating of my work schedule. They have been accommodating to send people/techs there when asked. Thank you for that, it's much appreciated! The items that could be worked on: 1) Follow up communication. It took two to three weeks for them to complete the pool opening, we had many visits with techs where they stayed for 5 minutes and promptly left. We were not given updates or told what happened. When I spoke to the friendly front desk staff person on the phone today I was finally told that what happened was the techs had to leave as they "ran out of time. Which is why there were frequent visits." 2) When I initially signed up for these services, I had asked if I could meet with the techs to learn about the proper ways to manage and care for the pool. I was told this was not a problem and they could set this up. Unfortunately, this never happened. 3) When the pool was finally opened, we still noticed a fair amount of debris and dirt. The clarity of water was also questionable. We called and were told this was the "best they could do and the pool was ready to use." They noted that the equipment sometimes brings debris into the pool. 4) The condition of the pool had since gotten worse and I had to have a family member call while I was at work yesterday to see if we could get an emergent service as the pool was becoming green. A tech was dispatched, when I got home I realized the pump was turned off. We had no idea why it was off or if we could use the pool. No one had called or left a voicemail. It wasn't until I called this morning and asked about what was going on that I was notified that could be an issue with the skimmer, filter, or pump. There were no issues with the skimmer, filter, or pump when the pool was initially open. If there were, no one had told us. 5) Lastly, through all of these services I was never given an itemized bill for services or contract to sign. While not a finalized quote they estimated that opening would be roughly $1800 which is significantly more than what I was quoted. I expect even more cost now for possible diagnostics and repairs. You can look through my previous reviews of all local businesses, I try hard to find the positives. I also gave a lot of trust to this group because of other reviews and relied on their expertise. Unfortunately my interactions after the initial chat has not gone well.

Quality of work was crap. PVC pipe was taped instead of seal properly with epoxy therefore it…read moreleaked again.

I stopped in to buy a few supplies for our Hot Springs salt water hot tub. They had exactly what I…read moreneeded, and the sales clerks were nice.

We paid over 13.000 for a hot tub they broke a corner dropping it during delivery it took 5 months…read moreto get it fixed then they bowed out 2 sides trying to fix it after quite a few months of calling they came and fixed 2 side panels and left our Hot tub looking like this!! Never buy a Hot tub from them they are the worst!!

So far so good! We were shopping for spa tubs. After shopping around we chose Creative because we…read morefound this business, well, down to business. Staff amazing and reviews . Really impressive. Between two sales reps (Christina and Tommy) we loved the knowledge, sensitivity to budget, etc. We purchased! The model, Santa Cruz has everything a three person tub needs and some sexy upgrades. Can't wait to get it! I'll review again once it's in and us are soaking. Yea!

A beautiful and clean Hot Tub store called Creative Hot Tub Designs. I was welcomed in with a smile…read moreby Tommy the Store Manager and Kylie the Spa Technician. I was there to see about a chlorine floater. Tommy the store manager told me about a promotion that Frog Ease Smartech was having. I signed up and was given a free floater....what??? I'm so happy. I also bought some sweet smelling Hot Tub scents and I am so excited to sit in my clean and beautiful Hot Tub with my new hot tub accessories. This is a family owned store with 2 locations. Thank you to Tommy and Kylie for 5 Star Customer Service with knowledge, humor and smiles. I am a lifetime customer. Julie A

My husband and I have been shopping for a hot tub for over a year now. We have checked out probably…read moreevery retailer that sells hot tubs in Reno and by far Creative Hot Tub Designs was the most affordable without sacrificing quality, functionality and design. We walked into their store just looking and did not expect to be purchasing that day. The selection and price was to good to pass up. Within 3 weeks our hot tub was being delivered. The owner and their employees were incredibly sweet and very informative. The guys who delivered it were great as well. We have had our tub for about 2 weeks now and have been in it every single night. Temperature holds great too. Last night it was 105 degrees even though the temp set only goes up to 104 and it was 30 degrees outside when we got in. Insulation works amazing. Even after being in the tub 45 min in 30 degree weather the temperature only dropped 2 degrees. We love our new hot tub and are very happy with our decision to buy from Creative Hot Tub Designs.

Horrible maintenance services please avoid the monthly scam they promote. They do not do anything…read moreon a monthly basis but fill water and balance water. If you find anything unusual after their services they automatically become defensive and inform you that you will have to pay an additional fee for them to investigate even if you are on a monthly maintenance program. Worst local customer service experience I have ever been involved in the Reno, NV market.