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Hot Tub Superstore

2.9 (43 reviews)
Closed 11:00 am - 5:00 pm

Services - Hot Tub Superstore

Pool inspection

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This is across all sides of the hot tub

Hot Tub super rip off. I purchased a hot tub here and it's been the worst experience ever. Week 1, not ready and all parts were not delivered with the hot tub. Week 4 still not ready. We had to work to get it setup ourselves as the store managers are not responsive nor care if it's in working order or not. 3 months in hot tub is falling apart, and walls are just bending/bowing off. We have a full warranty still NO fixing this mess of a buy. Zack the manager sends someone out. This person gets frustrated and starts kicking my hot tub for about 6 minutes while yelling profanities. He could not put the outer walls back together. I have full videos of the extensive damage that was done. I sent the videos to the Managers. They were not too concerned. Hot tub still falling apart. They sent another person a couple of times and charged me for the visit and parts but still not fixed. I asked for my money back and nothing. I paid for parts that were not delivered. WORST service and purchase ever. Don't do business here if you plan on having a hot tub that works and a company that honors their warranty contract.

My Zen-Zone in my Gulfcoast spa is like nothing else to me. I love my hot tub!

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1 year ago

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1 year ago

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1 year ago

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8 months ago

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9 months ago

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1 year ago

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3 years ago

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2 years ago

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2 years ago

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3 years ago

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2 years ago

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2 years ago

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4 years ago

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6 years ago

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3 years ago

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5 years ago

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7 years ago

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4 years ago

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4 years ago

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6 years ago

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4 years ago

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4 years ago

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5 years ago

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6 years ago

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6 years ago

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3 years ago

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6 years ago

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5 years ago

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5 years ago

If you didn't buy it there, don't ask for a service call

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7 years ago

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6 years ago

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7 years ago

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8 years ago

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8 years ago

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6 years ago

Bought our first hot tub today and had a lot of questions Dan was awesome and super helpful. Would definitely recommend.

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Review Highlights - Hot Tub Superstore

The owner Dan actually squeezed someone in at the very end of the same day to come out and work on the hot tub!

Mentioned in 12 reviews

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The Spa and Sauna

The Spa and Sauna

(111 reviews)

$$

South Reno

I have learned so much about spas from Nick, who works in the S. Virginia location in Reno. Nick…read moretaught us all the "ins and outs" of each manufacturer, model and water type (we went with salt water). After the decision, Nick helped us to navigate the zero-interest financing, which is a wonderful benefit! Nick has helped us to coordinate the delivery and has kept us informed throughout the entire process. We get our spa on Friday, and we cannot wait! If you are considering a spa, please get with Nick to help you navigate the process...he is a great resource! Thank you, Nick and everyone at The Spa and Sauna Company!!

Wow!! Worst service in Reno. LLPOF. Liar liar pants on fire. Purchased a spa late summer. Sales rep…read moreand mangager Zach talked us into buying their spa cover and told us everything was under warranty. When our spa was delivered it came with broken parts. It's took us over a month of calling to get the to fix. Why don't you call people back? Now the spring on our cover broke. We called and was told someone would call back. And again no call. We went to the store and took the broken part. The sales person accused us of breaking it because we were too rough? How is pulling it down after a use too rough? Then we were the covers were not included in the warranty. Thats not what they shared with us at the time of purchase. Then the sales manager in the store told us the manufacture has a year warranty. But we would have to wait for a call to fix. Do Not Waste Your Time Making a Purchase Here. They could have made this right by keeping their promise.

Creative Hot Tub Designs - Frog Easy smartech floater system.

Creative Hot Tub Designs

(8 reviews)

South Reno

So far so good! We were shopping for spa tubs. After shopping around we chose Creative because we…read morefound this business, well, down to business. Staff amazing and reviews . Really impressive. Between two sales reps (Christina and Tommy) we loved the knowledge, sensitivity to budget, etc. We purchased! The model, Santa Cruz has everything a three person tub needs and some sexy upgrades. Can't wait to get it! I'll review again once it's in and us are soaking. Yea!

We came in here to just browse. We were warmly greeted by new salesman, Rhett. Rhett answered all…read moreof our questions and even let us sit in multiple floor models as my husband is tall and we wanted one that would be comfortable for him as well. After browsing and talking about the hot tub options, we decided to look into buying one. We were told that the hot tub comes with stairs, starter chemicals, a lid and lid lifter and delivery in the cost. We decided to build the Garden Spa's 4 person Carmellia which is a plug-n-play. We picked the color or the tub, exterior and cover. When we were ready to pay, we were then told he made an error and that the hot tub cover lid wasn't included in the price and would be another $300.00. We paid cash as there was a promotional discount and also received a Veterans discount too. We received an electronic copy of the manual by email. When the hot tub was ready, we were given a call and set up delivery. The delivery men were polite and even readjusted the hot tub for my husband. He gave them a $100 as a thank you. My husband was able to do the chemicals, but there is also a person on staff that will give you a step by step process for setting up and maintaining the hot tub if needed. A few weeks after our hot tub was delivered we also received a nice handwritten note from Rhett.

Certified Pool And Spa

Certified Pool And Spa

(52 reviews)

$$

South Reno

I'm disappointed. I purchased our large spa from Randy and team and have used them for the last…read more7ish years for supplies/service, etc. Had good service and response even though hours and location changed (that happens!). Love our Jacuzzi. Lately though, I reached out for a service and was advised they had made some staffing changes, and the new technician wasn't quite up to speed on a couple things. No worries. I had them drain and waited six months. I have called twice and left three different emails requesting a response...just want some maintenance. I haven't received any type of response either via email or call. That seems unusual for them, and I am concerned. Having said that, will need to call someone else. I hope all is ok.

It took a bit of time, but other companies weren't even offering repairs without a maintenance…read morecontract. They had a good response time, found the problem, tracked down the parts, and made the necessary repairs to get our tub running as good as before. Ya, a little room for improvement. The service tech had to come out twice, but I'm not taking a star away for it bc he was honest and made it right without excuses or charging us extra. Only star i took away is over communication. I appreciate the quick replies when i reached out, but I would have been more appreciative if they were the ones reaching out to me. Just a little more proactive to keep customers updated. I'd recommend them & would call on them again (I'm hoping not to need their services again though!)

Creative Hot Tub Designs

Creative Hot Tub Designs

(28 reviews)

My husband and I have been shopping for a hot tub for over a year now. We have checked out probably…read moreevery retailer that sells hot tubs in Reno and by far Creative Hot Tub Designs was the most affordable without sacrificing quality, functionality and design. We walked into their store just looking and did not expect to be purchasing that day. The selection and price was to good to pass up. Within 3 weeks our hot tub was being delivered. The owner and their employees were incredibly sweet and very informative. The guys who delivered it were great as well. We have had our tub for about 2 weeks now and have been in it every single night. Temperature holds great too. Last night it was 105 degrees even though the temp set only goes up to 104 and it was 30 degrees outside when we got in. Insulation works amazing. Even after being in the tub 45 min in 30 degree weather the temperature only dropped 2 degrees. We love our new hot tub and are very happy with our decision to buy from Creative Hot Tub Designs.

Horrible maintenance services please avoid the monthly scam they promote. They do not do anything…read moreon a monthly basis but fill water and balance water. If you find anything unusual after their services they automatically become defensive and inform you that you will have to pay an additional fee for them to investigate even if you are on a monthly maintenance program. Worst local customer service experience I have ever been involved in the Reno, NV market.

Hot Tub Superstore - hottubandpool - Updated May 2026

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